Rotimatic Arvostelua 

I rarely leave negative reviews, but after more than a year of dealing with this product and its support team, I feel other potential buyers deserve to know my experience.

I purchased a Rotimatic NEXT in April 2025 for approximately ₹1.46 lakh. Delivery itself took significantly longer than promised and required repeated follow-ups.

Unfortunately, my problems didnt end after the machine arrived.

The original machine developed a software fault within a month of use.
After weeks of chasing customer support, Rotimatic agreed to replace the machine.
The replacement machine's catcher broke during its very first operation.
Even getting the replacement catcher took weeks of repeated follow-ups.
Since then, the machine has never operated reliably. Roti quality has remained inconsistent, and almost every issue has required multiple conversations with support.
The catcher has now broken again, leading me to believe there may be a more fundamental design or alignment problem rather than an isolated part failure.

The most disappointing aspect has been the after-sales service.

I have interacted with numerous different support representatives over the past year. Every interaction starts from the beginning. The same photos, videos and explanations are requested repeatedly, while meaningful progress is extremely slow.

The in-app support chat often becomes unresponsive for days or weeks, and historical conversations are not retained, making it difficult to maintain continuity. Several of my emails received generic responses stating my case was being "prioritized," but the underlying issues remained unresolved.

For a premium appliance costing nearly ₹1.5 lakh, I expected premium quality and customer support. Instead, I have spent more time documenting issues, following up with support and waiting for responses than actually enjoying the product.

At the time of writing, I have lost confidence in the product and have requested either a complete machine replacement or a full refund.

One aspect that further disappointed me was the lack of visible, open customer discussion on many of Rotimatic's official social media channels. My own experience has been that it is much easier to find positive promotional content than genuine conversations about unresolved customer issues. I would therefore encourage prospective buyers to look at independent review platforms and consumer forums, rather than relying solely on the company's own channels, before making such a significant investment.

Asrar made a big difference in changing my view about Rotimatic as company.He is very good in resolving the issue.I will give a 5 star as a review for his wonderful work.

Rotimatic is an okay product. The only reason I bought it is because its a monopoly. They have really bad product quality and the parts break quite frequently.

Terrible machine and terrible customer support.

Tarun ahuja and Asrar m did a very outstanding job they carefully heard my concerns and did a great teamwork and solved the issues and guided for the further issues we got the nice response from them they were patient and gave lot of time and helped out we really thank them for help they solved a very great issue of ours.Till now the other 2 people who were scheduled to meet and help us were very time particular and finished the meeting exactly after 1 hour without actually solving the issues but tarun and Asrar gave a lot of their time and solve it very much thankful to them.

IT took around a month to resolve the issue after multiple chats/reminders/emails follow-ups.
I even had to threaten that I will take the matter to my bank.
Customer support did not join the scheduled calls as promised twice.

Prompt service to schedule a quick troubleshooting video call . Asrar and Tanuja did a great job understanding the issue and identifying the faulty part. Issue was with the transfer arm which had broken due to dough build up at the back of the machine. Also received tips on cleaning and watching out for leaks . The part is scheduled to arrive in 4 weeks , just wish it would have been sooner.

Overall I am very satisfied with the quick turnaround time as this was resolved within a day.

Varshini was very helpful and she resolved my issue.

If I could give zero starts I would.

I had high expectations for Rotimatic, but my experience with their customer support has been extremely disappointing.

When my machine developed an issue, I spent hours trying to resolve it through their AI support system, which was unable to provide a solution. After repeatedly requesting assistance from a live agent, I was told that a support representative would call me after 4:00 PM CST on June 18. No one ever called.

Since then, I have sent multiple follow-up messages and escalation requests, yet I still have not received a response from a live customer service representative. For a premium appliance that costs this much, I expected much better support.

The machine itself is only as good as the support behind it, and unfortunately, when something goes wrong, getting help appears to be very difficult. The lack of communication, missed commitments, and inability to reach a live person have left me extremely frustrated.

I hope Rotimatic improves its customer service process and starts honoring callback commitments. Until then, potential buyers should consider not only the product but also the level of support they may receive if they encounter problems.
People planning to buy this product please be AWARE!!!

Very disappointed.

I am writing this review as a warning to others and as a last resort after exhausting every possible channel to resolve this directly with Rotimatic.
I placed my order over 5 months ago and paid in full via Klarna. To date:
❌ No delivery
❌ No delivery update of any kind
❌ No response to multiple emails sent to rotimatic support team
I contacted Klarna and my bank — both confirmed the funds have been successfully transferred to Rotimatic's account. The money is with them. They simply have not delivered the product or communicated with me in any way.
I am a customer based in Sweden, European Union.

I have seen hundreds of reviews here describing the exact same experience — delayed or no delivery, money taken, support completely silent. This is not an isolated case. This is a systemic failure.

To Rotimatic: My order details are ready. My email is on file. You have had 5 months and multiple emails. I am giving you one final public opportunity to respond before I proceed with all formal filings.Please refund my Money asap
To anyone considering buying: Please read the reviews carefully before placing an order.

The machine went bad after 3 months of usage. And their customer care doesnt even respond to chat messages in their app.
And when I reach out over email, they send me a time to book a virtual meeting 3 weeks later.

This company makes very unreliable low quality product and their customer support is even worse than the quality of their device.

From customer service point of view it’s pathetic.

I ordered it on 12 th Feb 2026 and they got delayed no delivery on 24th April they got delayed again said will send on 17th May2026
Still no delivery

In total I have waited for 132 days

Original delivery date: 24 April 2026
now 60 days past the original delivery date.

Revised delivery date: 17 May 2026
now 37 days past the revised delivery date.

It’s 23rd June 2026 now .
They are not transparent with customers if they don’t have product or issues with delivery they should set expectations right before the customer pays for their machine.
Atleast they know what they are getting into.
They don’t respond after certain duration.
It’s taking customers for granted.
They should put ppl in queue and then when product is ready can ask for payment or take half advance initially .
This is crazy . According to me they should stop selling it to overseas customers or only sell in Asia or Singapore.

I would never recommend it to someone else.
A company who does not respect its customers should not be in business.

This is piece of JUNK it's a next level JUNK MACHINE and customer support is reckless and worst ever service they don't respond to emails or chat in app is even more pathetic take ages to reply. My rotimatic brand new stopped working after a month and I am still waiting for some one to reach out fix this piece of JUNK machine . Huge price I paid and pathetic . CRYING FOR HELP !!

I ordered a kneeding cup because it developed some cracks. I ordered it way in advance, but forget about receiving or dispatching the part, they have not even started to work on the part. It is a small plastic cup which they can make using a 3D printer, which is what they use all along for all other parts. They only respond back with a generic response saying we are yet to hear back from our team. Imagine being a product base company, saying we are yet to hear back from THE TEAM which is responsible for making parts. It is a horrible experience. That too when I paid for extra for extended warranty. And the audacity is that they dont even let you know about the delay from their end, they don't respond with updates, they don't care about their existing customers. Recently Amazon's CTO visited them and they were quick enough to make a video and send it to all their customers, but they are not decent and responsive enough to solve issues of their existing customers. Hell of slowness, non responsiveness, dont care attitude, issues with machine not starting, i mean i can go on and on and on. To be honest, I was happy with Rotimatic because I was getting fresh rotis, but this experience has been horrible and unacceptable. And the worst part is, there is no hearing of this. No one accepts responsibility and takes ownership to resolve it. There is no representative or forum where they can accelerate it. It is really extremely bad.

The rep Varshini U was helpful and patient

Hello Rotimatic Support Team,
I am requesting an immediate escalation and refund for my Rotimatic Next order.

Order details:
Product: Rotimatic Next
Purchase date: April 1, 2026
Expected delivery date: June 11, 2026

The promised delivery date has passed, and despite multiple attempts to contact support, I have received no meaningful response or resolution.

I am requesting:
Immediate confirmation of the current order status, OR
Full refund to my original payment method

Please provide a resolution within 5 business days. If I do not receive a response, I will proceed with a payment dispute/chargeback and file consumer complaints for failure to deliver the purchased product.

I would appreciate your urgent attention to this matter.

Thank you,
Sujit

Cancelled order within 15 mins of placing it and still my refunds is pending been over 8 weeks. This company is a scam, avoid.

Horrible customer service. I have ordered the Rotimatic Next almost 3 months ago. I have been patiently waiting for 2 months & then it has been delayed & now the tracking link does even work. They have no phone call support, I have been emailing the customer support to atleast send me a tracking link but still nothing after 3 weeks of delay. How can you provide such poor customer service for a product of $1500!!

I ordered rotimatic and didnt receive any due to the rotimatic customer support not respond properly to UPS service center to release from the international cargo area, so I asked them to return my money since 3 months and no response from them but when I file to credit card claim then they contacted back to me ask to cancel so that they can refund. As I understand its again kind of cheating so I didnt cancel that but they updated same to credit card company and mentioned that they will return the money. Instead of return the money they sent a refurbished failed model and mention that if I didnt like they will provide return label and asked to use for a month. But I actually contacted them in 3 days to provide return label because of their customer response is too bad and it is refurbished or used one. They said they will send RL . But its now more than 15 days and mention that thier system has some issues with generating RL and no response after that. I am sending emails daily but no response , its too worst response and even the machine also too bad and not recommend to any one. They will never return and you will not get your money

Pathetic company from the TOP (Founder and CEO) to the bottom. They always ignore emails, complaints, and even when it is reported directly. The price of the product is premium, but the service is the worst. It's all a marketing gimmick, and they hire influencers and artists. The users are burnt, and unfortunately, afraid to disclose real pain to save themselves from embarrassment.