Room to Grow Arvostelua 

Ordered bed and it never arrived. RTG claim it is delayed. Contacted them again, claim they can’t give a delivery date. Contacted my credit card company and put in a fraud inquiry and have my money back. Reported to action fraud today. Please, anyone who has ordered a bed and not had it delivered please contact action fraud and report this company Room To Grow / TCFC because they continue to market, continue to look like they are active but they are not. Many reports they are in liquidation. The more people that report this company the more chance we have to have justice and no more people lose out to this company. Please report them.

Ordered a bed back in July that was advertised as being in stock. Emailed after having heard nothing from them 2-3 weeks after initial order and was told that there was a delay with the stock and it wouldn’t be back in until September. September comes and goes. I email again and am told that it is in stock and delivery lead time is another 8-10 weeks. I have chased and chased since, finally cancelling the order at the end of November. Was told the refund policy is 14 days. Still yet to see it.

A suspicious flurry of positive reviews below.

Dreadful.

Love the bed I got from Room 2 grow.

Good space saving and quality is decent too. Made it before Christmas and already feels like it we’ve had it for ages.

Help! Ordered a teepee for Christmas and it still hasn’t been delivered! Have emailed customer services but no response…

Really bad service .... the company went bankrupt ..... Will steal your money bank and amazon well aware of them. They make up their own reviews....

No bed delivered and been chasing a refund and still nothing

DO NOT ORDER

Bed never arrived, kept on getting delayed. Asked for a refund and still chasing the money! Never use this company!

I found all the negative reviews and information about insolvency very distressing and stressful after ordering our daughter’s bunk bed. So, would just like to post that we ordered a week ago and were given a delivery slot the next day, which we assumed was fictional and we would be very disappointed. The bed has just arrived as promised. We haven’t put it up yet but the company is definitely genuine and the customer service and communicated and delivery time has been 5 Star. So, not sure what is going on here at Trust Pilot!

I am certain these are scammers don’t use them! Been promised a bed and a refund for months. No telephone number just emails promising delivery and refunds. Go to a reputable company.

DO NOT USE. I purchased a bed from Room to Grow only 2 years ago and had no problems. I ordered the same bed for my second child on 1 September this year. It was on 8-10 weeks delivery. Not ideal but I knew that when I ordered it. 10 weeks came and I’d heard nothing so chased it up and was told the bed was in the warehouse and the delivery team would be in contact to arrange delivery. Another week went by with no contact so I chased up and was told they would chase delivery. I then came on here and saw the recent reviews. I chased delivery again, no response. I finally said that I needed the bed dispatching without further delay or a refund. I then received a notification that my order had been cancelled. Clearly it was never in the warehouse and I had been misled. Their terms are that refunds will be processed within 14 days of cancellation. That gives them until tomorrow. I’m not holding my breath based on other reviews. It is absolutely appalling that they’ve had MY money for over 13 weeks and their actions suggest no intention to fulfil the contract. I’m left thinking that court action will be necessary to reclaim my money yet they continue to advertise with sponsored ads on social media.

UPDATE 17/12 RTG have not refunded my money. They have stated today that a refund was processed on 6/12 but I have contacted Amazon Pay who confirm that is not the case and it appears RTG have been running down the clock until the claim period under Amazon Pay guarantee expires.

They clearly have their staff well trained in deceiving customers.

SECOND UPDATE
Following RTG’s claim that they had already processed my refund (they had not) I asked for evidence of that. Unsurprisingly they have failed to provide that evidence. Clearly because it does not exist.

It is appalling how the company appears to feel that it is at liberty to ride roughshod over consumer rights and retain money to which it is not entitled. This is tantamount to theft or obtaining money by deception.

If I could leave no stars I would DONT BUY FROM THIS COMPANY. I ordered a bed in April and was told
It would take 10 weeks. Every time I chased it I was fobbed off. Eventually in August I decided to cancel it. I was told I’d receive a refund in 14 days. No refund was given. They are a complete scam and I wish I had researched more before buying from them

Placed an order back in October for a high sleeper, paid over £900 with installation too. They kept extending the delivery time and after reading all the negative reviews I decided to cancel my order. They told me I’d have the refund within 14 days, it’s now been 3 weeks and I’ve still not had my money back. I’ve sent countless emails with no reply. My daughter is sleeping on a mattress on the floor and we can’t order a new bed until
we get our money back. Please don’t order from this site.

After an unacceptable delay to my bed delivery well over the estimated delivery window the team were unable to tell me when my bed might arrive. i cancelled my order and have now been waiting weeks for a refund, the response times have always been slow with only email and no direct phone lines and now no one is replying to me, terrible service do not use

Ordered Bed for my son in April. Promised Delivery in 8 - 10 weeks. No Bed. Sent an email every Monday asking when the bed would be delivered - they said it was down to the delivery team to contact me. They never did. Eventually in August, i cancelled my order and they promised a refund in 7 working days. Every Monday for 3 months i followed up asking where the refund was - and they said it was being processed. Still no refund.
One disappointed lad that his bed still has not been delivered.

Avoid like the plague. I placed an order in April 2024, est delivery 8-10 weeks. By the end of October I still had no bed.
Contact is atrocious, mid way through the summer the office landline turned into a no voicemail non answered line and their effort to reply to email is poor also. I was given excuse after excuse each time blaming the manufacturer, in the end I cancelled the order and despite advising a refund would take up to 2 weeks, no refund came. I have raised this through my credit card to claim the money back, but feel for anyone who has no recourse as the bed was £680.

*** DO NOT ORDER UNLESS YOU WANT YO LOSE YOUR MONEY AND GET NO PRODUCT ***

If I could have left 0 star review then I would have!

I paid money to buy bunk beds , i never got the beds , waited 6 month . I have now asked a refund for my purchase and it is 2 month i am struggling to get it back . Looks like it is a scam

Product ordered. Soon after was told there was a 10 week wait time due to "backlog at warehouse".

No sign of product after 11 weeks.

Awaiting refund ...

Google "Companies House RTG Limited insolvency"

This company should not be trading if they are insolvent and cannot deliver on contractual terms to customers.

Please do not engage with Room To Grow.
They will not deliver any furniture ordered and you will have a nightmare seeking a refund (I had to utilise both AmazonPay and AMEX to clawback my £1K for Stompa bunk bed and mattresses).
It's appalling they are still taking orders; their Customer Services team will string you along, claiming delays in delivery and offering you a £25 voucher for your next purchase (ah, the irony!)
Please, do not set yourself up for heartbreak.
Purchase from a different company.

I am utterly disappointed with my experience with RTG. After placing an order for a bed, I was left waiting indefinitely as it never arrived. To add insult to injury, the mattress that was part of the same order did arrive, albeit over three months late. It sits idly, rendered useless without its counterpart.
Additionally, their communication was very poor. When the items were late, I had to chase the. They did not proactively contact me. Not once did I receive an apology
The lack of coordination and respect for the customer is appalling. Not only did RTG fail to fulfil my order, but they also left me with half a product that served no purpose on its own. The situation was made worse by the fact that RTG is reportedly nearing liquidation, which was stressful as it raised concerns about the possibility of receiving any form of compensation. RTG did agree to refund me the full amount, but then did not honour the refund and I therefore had to go through my credit card company.
I strongly advise potential customers to steer clear of RTG and seek products and services from more reliable companies. It’s not worth the risk, especially when the company is potentially on the brink of liquidation and your hard-earned money could be lost.

COMPANY IN LIQUIDATION, DO NOT USE.

RTG Retail Limited trading as Room to Grow, owned by TCFC Retail Limited was placed into liquidation on 29th July 2024, with significant debt.

THE FACT THAT THEY ARE STILL ACCEPTING ORDERS ONLINE IS OUTRAGEOUS.

All publicly available info available on Companies House - company number 08009537 - filing history!