Room to Grow Arvostelua 

Placed an order for a bed and 1 week later they send an email saying I must pay £75 delivery charge.As below.

If you want to continue with your order you would need to pay an additional £75.00 for delivery. If you don’t want to go ahead with this we can arrange a cancellation and full refund. Sorry for the inconvenience Please advise what you would like to do?

Just make sure you pay on a credit card or you might not get your money back according to past reviews.

Perfect item and delivery was on the requested day by polite and helpful drivers. The bed we ordered it fantastic quality and far exceeds our ecxpectations.

This company will take your money, with no intention of delivering any goods, and will then refuse to give you a refund.

I have lost over £1000 in trying to buy furniture from them. Initially the goods were "late" then they told me my money had been refunded but my bank has confirmed no refund has been received. Ever since then any of my attempts at communication with Room to Grow have been entirely ignored. I have reported them to Action Fraud and to my bank. Action fraud have advised that Room to Grow is now under investigation.

I can't believe they are still being allowed to operate with the sheer number of people from whom they have accepted payment without ever delivering any products.

Coming soon on the next season of of Rip off Britain, by any chance?

The fact that the company has changed hands and now the old fraud isn't the new owner's issue to deal with...evasive and suspicious.

The 5 star reviews....paid for in my prejudiced opinion.

Worst thing: kids are the ones suffering. We are all parents who work hard and save to provide for our families and they've taken resources away from our children for their own benefit.

They keep blaming the previous owners but new bad reviews keep on coming. Also, why in your right mind would you buy a business with so many bad reviews and where "the previous owners" clearly stole people's money? The whole story of "it's the previous owners who dun it! We're totally legitimate." seems a bit odd.

Be very wary of this site. I’m still waiting for a bed ( see previous posts) Why would you buy a business that has so many bad reviews. The reply from the so called “New Owners” advised that the so called “previous owners “ would contact me. I am still waiting.

Easy to navigate website. Delivery organised and received within 48hrs of placing the order. My daughter loves her new bed, which was super easy to put together and feels very sturdy. First time purchasing through Room to Grow and I am very impressed. Will be ordering again for my eldest, who now has bed envy!

Excellent product delivered on time with the expected high quality. Lead time of 4-6 weeks adhered to. Well informed delivery service by logistics provider. TeePee Bed Frame is of an excellent build quality with easy build instructions provided. This is the 2nd children's bed I have purchased from RoomToGrow in the past 3 years and both are excellent!

When we ordered a new bed for my daughter, the website stated that delivery would take up to 7 working days. Unfortunately, after reaching out to the team for an update, I learned that the actual delivery timeframe was closer to 4–6 weeks, which was quite disappointing given the initial expectation.

That said, the customer service team handled the situation very professionally. They were quick to respond, offered alternative options, and made sure to keep me informed throughout the process. Their communication helped manage the delay and made the experience much smoother overall.

As for the bed itself, I’m really happy with the quality. It’s made from solid, durable materials and feels very sturdy once assembled. My daughter loves it, and it’s clear that it’s built to last. Despite the delivery setback, the product and service were both very good in the end.

bought bunkbeds for my kids they never arrived. They didn’t reply. There’s no phone number to speak to a real person they did email me back once saying it’s coming soon, but after it was twice the ETA for delivery I claimed on my credit card.

I did get a reasonable reply on trust pilot stating the company had been sold, we will see if the reviews improve from the 1st July. I did make the purchase Jan 2025.

This is the 3rd bed I’ve had from room to grow. Always been very happy with the quality and service, and this was no exception.

Absolutely shocking that this brand is still allowed to trade with the number of people who have been ripped off and not received goods or a refund. I’m still waiting on a refund from June, and communication has been non-existent. Please do not order from this company.

We ordered a kids bed and bedside table in February with a promised delivery of 6 to 8 weeks. Initial requests for delivery updates after 8 weeks indicated short term delivery problems. As time went on the updates got more vague, and intermittent and eventually stopped completely. No customer service response and no response from new email address either. After 5 months of total frustration a request for a full refund was met with total silence. I will turn to my credit card company and small claims court for resolution.

I cannot recommend this company to anyone.

We ordered a bunk bed and mattress in January for more than £1400 with a promised delivery of 6 to 8 weeks. Initial requests for delivery updates after 8 weeks indicated short term delivery problems. As time went on the updates got more vague, and intermittent and eventually stopped completely. Customer service response was appalling. After 5 months of total frustration a request for a full refund was met with total silence. In desperation we turned to the credit card company who were excellent in giving a prompt full refund.
I cannot recommend this company to anyone.

Made an order in June, emailed them early July which said the company got taken over and unable to fulfill my order and a refund will be given however I have not received it but I will update if I ever do but for now BEWARE!

Please do not use. We ordered a bed and mattress costing over £1,000 last September. For many months we had excuse upon excuse as to why the bed could not be delivered.

Communication via email only, as no phone numbers were actually viable. Lovely customer service initially, then no replies are given.

The bed and mattress still has not been delivered nearly a year later and no refund has either!

Please do not use!!

DO NOT USE! ordered and paid up front for expensive bunk bed. never arrived, kept sending holding (seemed automated) messages saying experiencing delays with suppliers. Months later never arrived. Now trying to get a refund, waiting for confirmation and have not received money. No way to contact directly. They are either scammers, or in distress and not able to fulfil or refund orders.

Ordered a clock - they took payment - 8 weeks later, a number of polite follow ups and NOTHING - not so much as a response. Will have to seek my money back through my bank.

Haven't received my order that I placed over two months ago. No replies to emails. No refund. Currently having to sleep on the floor, and don't have the money to pay for a second bed until i get my refund as this one cost £700.

Please report to action fraud if you have had any issue with this company. They are closing in on the director. They stole my miney too, no bed, no refund. I have emailed directors wife boss to let him know what is happening too. They will get their Karma.

Regarding the below comment from them, post my review. They don't get back to you and the company they sold the website to is as dodgy as they are.

Untter scumbags.

Absolutely disgraceful.

Ordered a bed, waited and 3 weeks later got an email saying the order had been cancelled and I’d receive a refund. Still no refund, still no response to the 4 emails I’ve sent. I will be getting the bank involved tomorrow.

Ordered mattress. Never arrived and had no communication from anyone.
Complained it was late, and they sent an auto email stating how ‘important I was as a customer’ and they would be in touch with the courier.

Again, due date came and past.
Requested refund, which they confirmed. Now past the 14 working days and it still isn’t in my account.

I don’t understand how a refund can take this long in the day and age. We aren’t banking in the 1960’s any more.

Edit: I still haven’t received my refund. No one has been in touch as the reply to this review suggest.