Richer Sounds - Telesales Arvostelua 

I purchased a TV from Richer sounds after they did a price match and the price was very good.
The Telesales guy was very pleasant and helpful guiding me through the whole process. The six year guarantee was a bonus as most other places it was 5years
Delivery was great, ordered Sunday afternoon, delivered Wednesday morning.
Well done everyone.

I bought a new TV and soundbar online. As always the advice and guidance was very helpful and enabled me to make a suitable choice. As can be gathered I have used Richer Sounds in ten past and in all occasions their service has been excellent.

Excellent service! Staff very helpful. Can recommend!

It was very easy to call up, get advice and order our new tv. We got a 6 year guarantee which is fabulous. The gentleman was very helpful. A well established company who we have used before and will use again in the future. Competitive pricing and will price match if necessary.

when I spoke to the telesales person to buy my CD player, amplifier, speakers and turntable, I was not advised that I would also need to purchase a speaker cable. This resulted in a delay in being able to use the items purchased. The people I spoke to were very polite and knowledgable.

amazing offer. Great customer service. Nothing is ever too much trouble with these guys. You know when you go into a typical high street store and say to the staff "Can you tell me about this product please?" and they lean forward slightly to read off the label below the item? Richer Sound don't do that. They know everything about everything they sell. You know when you go into a typical high street store and say "I bought this thing, then I did this thing to it, something happened and now I need you to help me fix the problem I've caused" and they say "Sorry, nothing we can do, you'll have to write to the manufacturer"? Richer Sound don't do that. They say "Yes, thats absolutely not a problem. Let me fix that for you" The way you want to be treated as a customer, that's how Richer Sounds treats you as a customer. If I ever need to buy anything for home entertainment, Richer Sounds is the first, and usually the last, place I go.

It's just a really easy process. I ordered a couple of items - one direct and one via the tele sales team. I needed to collect from my location store rather than home delivery. Vic sorted it all out and it went like clockwork - The speakers are great too !!

It didn’t take long to get a reply to my email and when I did I was met with understanding. I had originally ordered a product from richersounds.it and had it cancelled as I wasn’t in Ireland but their price was much better than in the uk. I was offered a discount that brought the price closer which meant I could still afford to go ahead with my purchase. Very pleased.

Excellent service as always - we have been customers for over 30 years. Great advice, excellent selection of products and keen pricing (special thanks to Vik). Also unlike many vendors, the 6 year guarantee is actually worth the paper it is written on - we just had a more than satisfactory and prompt service after one of our TVs developed a fault after 5 years. Throughly recommended.

Just bought a new TV which Richer Sounds were happy to price match when I told them where I'd seen a lower price, Friendly staff, no weird bots answering the phone, such a nice change! Delivery quoted as a couple of days but it arrived the following morning which surprised me as I live in rural Scotland. Outstanding service and delivery.

I recently had an issue with a faulty TV purchased from Richer Sounds, and I couldn’t be more impressed with how they handled it.

While it’s always frustrating when tech doesn’t work as expected, the team made the resolution process entirely stress-free. They organized a replacement flawlessly, maintaining clear communication throughout and ensuring the swap was handled quickly and professionally.

It is rare to find a retailer that stands by their products so effectively after the initial sale. If you value peace of mind and genuine customer care, I cannot recommend them enough.

Very happy with my online purchase experience easily accessible, booked a delivery time slot with out any problems.

I’ve been a huge fan of Richer Sounds for many years and I love their prices and range of brands from affordable to high end.
It seems that, like many places nowadays, not everything is in stock and some items have to be back ordered from the suppliers.
Whilst this may not be ideal, it seems to be more common and I guess stores don’t have the extra expense of holding items in stock that may not sell for a while so I do understand.

That being said, having paid for my order (that in itself was tricky as the link I was sent didn’t work and took 3 goes to go through) now I’ve been told that my item would be with the supplier on the 4th March and sent out straight away. I have had no communication from the supplier and I was due an update from RS today which didn’t arrive.

Would’ve been 5 stars but a slightly impersonal and confusing order process means I can only give 4.

Very good efficient friendly Telesales guy and super fast delivery.
Will be using Richer Sounds again!

Stuart was brilliant and helped me thorough the whole process.

A very, very good firm to work with

This was the second time we have ordered a simple Gift certificate. Even opting to use a different store.
And once again we have waited weeks for it's arrival, missing the event the gift was intended for.
Never again with this company

Price was excellent and delivered as expected - speaking to a real person on the phone is a real treat - gold stars all round

Speaking with someone who understands the business and products. Very smooth process which included an offer to include quicker delivery at no extra cost. This showed an understanding of customer service plus the ability and authority to make and take decisions.