Great company with great people. We bought a big tv which unfortunately had a technical manufacturer issue. Contacted RS and they couldn't have been more helpful. Had a replacement tv within a couple... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Andre from Richer Sounds in Swiss Cottage provided a great service. I had an old Hi Fi that had not worked for many years. I am not an expert do was delighted that he was able to provide options and i... Näytä lisää
Yritys on vastannut
Oli and his knowledge and support was first class. He tested the projector in the shop with me and I was so pleased he found the product to be an excellent purchase for me. It was a seamless journey f... Näytä lisää
Yritys on vastannut
I have to say Richer Sounds never let you down, if anything is wrong they immediately pull out all the stops to remedy the situation. The Sennheiser headphones I received were damaged in transit. I ha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
25 Northways Parade, NW3 5DN, London, Yhdistynyt kuningaskunta
- 0333 900 0031
4,9
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful & knowledgeable staff.
Helpful & knowledgeable staff.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service: delivery of new TV the next morning.
28. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
Once again
Once again, perfect service from this company. Ordered TV on the Thursday, delivered next day, Friday. I would like to add, this company honour the warranty given with your purchase. I had a problem with my last TV. It was collected, repaired, and delivered. No quibbles.
22. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Our first visit and purchase from…
Our first visit and purchase from Richer Sounds,
Great choice, excellent customer service, very pleased with our delivery.
26. tammikuuta 2026
Well trained & helpful staff
Well trained, helpful stuff. You cannot get this kind of service online. This is an illustration of why it is important to keep our high streets alive.
26. tammikuuta 2026
Bought my first turntable and…
Bought my first turntable and amplifier. Just so pleased with everything, from product advice to after sales service. Couldn’t fault a thing. Oli at the Swiss Cottage store was wonderful.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
I've long been a customer of Richer…
I've long been a customer of Richer Sounds.
Had difficulties placing my latest order for a Roksan Attessa integrated amplifier, but the guy I spoke to was so helpful and went the extra mile to try to help me. In the end, it didn't work out using my card -- not his fault, maybe my browser.
In the end, after about 20 mins, had to pay by BACs, but all went well and I got this amp for only £499 (usually c. £1100 -- maybe now at end of production run?)
6 year guarantee included -- and I know Richer sounds will honour this should I ever need it. They unfailingly try their very best to accommodate buyers and I will always shop there if they stock an item I'm interested in. They have price matched for me in the past, even though there was a substantial price difference.
I can't recommend them highly enough. A thoroughly decent and principled retailer in my experience. They're as far from a run-of-the-mill box shifter a you can get. I'd give them 6 stars if I could.
14. tammikuuta 2026
A wonderful experience
A wonderful experience . The system was set up in advance for us to hear and the details and attention from Filip was excellent. I am a very happy customer
22. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I got immediate attention when I…
I got immediate attention when I entered the shop. I explained that I wanted to upgrade my soundbar to one of Samsung's latest surround sound systems for movies. They advised me on what I needed to do once I bought the system and how to connect it. However, I needed their TV engineer to finally set it up properly. I called him, and he came and got it all sorted. I was really happy that I went to Richer Sounds.
21. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your feedback, great to read you were happy with our service.
Excellent customer service
I had a great experience at Richer Sounds Swiss Cottage. Oli helped identify an issue with my existing hi-fi system and got me up and running again with a great new amplifier. He went to great lengths to sort everything. Fantastic customer service. Thank you!
25. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Great service
I felt like the staff genuinely cared about me getting the best equipment for my mone
20. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your kind review, we look forward to your next visit.
Great customer service!
Purchased a Samsung HW990F sound systems at a bargain to be collected from RS Swiss Cottage. Kept informed throughout the process & even received a courtesy follow up call following the purchase. Great customer service!
21. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great customer service
Have bought a number of things from Richard sounds. They just have superb customer service.
8. lokakuuta 2025
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thank you for your 5 star review!
Great service as always from Filip at…
Great service as always from Filip at the Swiss Cottage branch. His team couldn't be more helpful in informing me of my choices whilst choosing the amazing Wharfedale Super Linton speakers.
Just easing them in but already an amazing upgrade.
14. tammikuuta 2026
Excellent customer service
Excellent customer service. I wanted a secondary TV for my bedroom. The staff at the Swiss cottage branch were extremely helpful. They did not try to upsell in any way and they gave me useful information about the connecting leads that I would need to use a laptop with the TV. I was also offered a follow-up telephone call to make sure that I had set up the TV correctly. The staff even saved me a bit of money as they invited me to join their VIP club which saved me £10. I am very happy with the model of TV that they recommended (LG 32LQ63006LA). The 6 year TV gurantee is excellent value for money.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Swiss Cottage
Thanks for your 5 star review, we look forward to seeing you again next time
Swiss Cottage shop lives up to expectations
Richer Sounds immediately agreed to refund or replace a newly bought but faulty TV and patiently helped me choose my model on what sounded like a particularly busy day. Delivery was dead on time too. This long established shop deserves its popularity.
12. tammikuuta 2026
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