Richer Sounds - Swiss Cottage Arvostelua 1 065

TrustScore 5/5 tähteä

4,9

25 Northways Parade, NW3 5DN London, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Needed to replace a pair of aging Tannoy speakers. I had a shortlist of three models and the sales agent asked about my music collection and my hi-fi setup. He was very helpful going through the pr... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I made a judgment arrow regarding size and weight of the package when ordering TV direct to your branch. Too big for me to handle. Andre the field sales manager at your Swiss cottage branch solved the... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great service as always from Filip at the Swiss Cottage branch. His team couldn't be more helpful in informing me of my choices whilst choosing the amazing Wharfedale Super Linton speakers. Just easi... Näytä lisää

Saanut 5/5 tähteä

Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!

Yritys on vastannut


Yrityksen tiedot

  1. Hifi-myymälä
  2. Elektroniikkaliike
  3. TV-myymälä

Yrityksen kirjoittama

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Yhteystiedot

  • 25 Northways Parade, NW3 5DN, London, Yhdistynyt kuningaskunta

  • 0333 900 0031

4,9

Erinomainen

TrustScore 5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great customer service

Great customer service, very competitive prices, extended warranty offers , and the best and latest products available , what else can you ask for.

17. toukokuuta 2026
Saanut 5/5 tähteä

Professional shop staff with great…

Professional shop staff with great backup from the technical staff on site in late May.

15. toukokuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Saanut 5/5 tähteä

Found the staff very efficient and…

Found the staff very efficient and helpful.

13. toukokuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Saanut 1/5 tähteä

Very Disappointed

I took your salesman's advice without conducting a listening test and purchased the recommended Amplifier (Denon AVR X2800H). The self-calibrating system to balance the speakers - plain didn't work. I am still struggling to get it to function but the sound quality seems MUCH poorer than the 15-year old Pioneer VSX 2016AV it replaces

13. toukokuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

I was genuinely sorry to hear that you’ve been disappointed with the purchase of your new amplifier. particularly after taking advice from our team. We would always do our best recommend the most suitable product based on a customer’s requirements, so it’s disappointing to hear that this hasn’t met your expectations.

Indeed, it sounds like something hasn’t quite gone as it should here with the auto calibration, which can potentially be affected by a number of factors, so we’d really like the opportunity to help get this resolved for you. I will arrange for the branch to get in touch to walk you through the set up and, if there are still issues with performance, arrange exchange or refund.

Of course if I can be of any more help in the meantime do let me know, hopefully you will believe from the 98% of positive Trustpilot reviews that this kind of issue is a very rare occurrence and one we will always attempt to put right.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Saanut 5/5 tähteä

Richer Sounds provide excellent…

Richer Sounds provide excellent service, knowledge and great support.

12. toukokuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for your 5 star review, we look forward to seeing you again next time

Saanut 5/5 tähteä

The customer service was very…

The customer service was very efficient.
I found the shop assistants extremly helpful and very friendly.
I'm also very pleased with the product that i purchased.
I would definately recommend.

5. toukokuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Saanut 5/5 tähteä

Good and well-informed advice on…

Good and well-informed advice on selection of new speaker and sub-Bass system to add to existing amplifier

4. toukokuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Saanut 5/5 tähteä

Great service

Great service

19. huhtikuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Saanut 5/5 tähteä

First (and last) place to visit

Bought a pair of Dali Sonik 7 speakers - amazing. Felip was incredibly helpful. I have kitted out most of my AV from Richer Sounds, Swiss Cottage. Omar is also excellent. Well done!

18. huhtikuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for your great feedback and for supporting local business.

Saanut 5/5 tähteä

Best place toGo for all Audio anywhere

Had a complicated request which staff dealt. With and were patient with me as I struggled to understand the details. Then when I got everything home they still dealt with my confusion and sorted it out - used them for years - best place for any audio

11. huhtikuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Saanut 4/5 tähteä

Had issues; they fixed it.

Had some issues and misunderstandings re: delivery, compounded by very poor communication and misleading information from the delivery company. Effectively looked as though there was the option to deliver from Wednesday onwards; most people, with every other courier, would assume the earliest slot/day would apply. Not in this case; if you don’t choose, they’ll choose for you, which could be days later.

Was followed up by the store after contacting CS. Was offered a gesture by way of apology - which was appreciated… or would have been, if it was ever received.

Always used RS as my first choice, but this wasn't great. Could have gone elsewhere (the origin for the price match) who would have delivered the same product faster and without ambiguity.

UPDATE:
Richer Sounds actively responded, and ensured the gesture previously offered was fulfilled. This better aligns with the high standard of customer service I've become accustomed to with Richer Sounds, and is appreciated.

31. maaliskuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for taking the time to leave your review although it's genuinely disappointing to hear there were issues around the delivery. We’ll review the courier’s tracking and messaging with them as part of the investigation to see how it can be made clearer going forward.

I’m also concerned to hear that the goodwill gesture discussed with the store doesn’t appear to have reached you as intended. We’ll be getting in touch directly to look into that and make sure it’s put right.

seniorcomplaintsteam@richersounds.com

Of course if I can be of any more help in the meantime do let me know..

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Saanut 5/5 tähteä

Needed to replace a pair of aging…

Needed to replace a pair of aging Tannoy speakers.
I had a shortlist of three models and the sales agent asked about my music collection and my hi-fi setup.
He was very helpful going through the pros and cons of each model before making a recommendation.
I purchased the Q Acoustics 3020C speakers based on his recommendation. They were delivered when they were promised and I am really pleased with them. The service and advice from Richer Sounds is always superb whenever I phone or walk into the Guildford store.

24. maaliskuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Saanut 5/5 tähteä

Denon AV Receiver

Thanks for the professional and honest opinions from Omar. The receiver is super.

4. huhtikuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Saanut 5/5 tähteä

Extremely helpful staff and very…

Extremely helpful staff and very knowledgeable. Knew exactly what I needed and delivery was great.
Overall a fantastic service. Would highly recommend.

31. maaliskuuta 2026
Richer Sounds - Swiss Cottage-logo

Vastaus yritykseltä Richer Sounds - Swiss Cottage

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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