bought a tv delivery was fast, Lg tv good quality, had a few problems setting up TV so called the store direct spoke to who Jay talked me through things step by step over the phone and got everything... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
As a returning customer to Richer Sounds, Maidstone, I am always impressed with their advice, knowledge and level of service. From product choices to fitment, room arrangement and setup advice the who... Näytä lisää
Yritys on vastannut
Bought this Denon soundbar to upgrade my previous one. Manager at local store price matched the soundbar I was after online. Picked up and paid for a week later with added discount. Easy to setup and... Näytä lisää
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We were planning to buy a large TV for a long time. After lots of research and thinking we decided to buy a TCL 85 inch. I got a price match and at no extra cost, Richer Sounds provided 6 year... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Yhteystiedot
17 Earl Street, ME14 1PL, Maidstone, Yhdistynyt kuningaskunta
- 0333 900 0062
4,9
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really helpful and knowledgeable staff
13. tammikuuta 2026
Advice
Advice
On contacting Richer Sounds for advice prior to purchasing re existing TV not working I was not advised to try switching on the TV at the side of the set. My ignorance but was told to reboot by usual method. Still did not work thus led to me purchasing a new TV from Richer. I have bought a few TVs and recently a music centre from Richer. Other than that I was very satisfied with Peter who installed the TV.
10. tammikuuta 2026
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
The Team at the Maidstone branch are…
The Team at the Maidstone branch are very welcoming and knowledgeable and truly passionate about the products they have in their store and if they can't find what you need at your local branch (Quality,price and budget) they may source it from another of their stores.
11. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
New tv
Great service , new tv was delivered exactly when they said , complete all round great service,thanks
15. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your feedback, great to read you were happy with our service.
Brilliant service from Jason
Brilliant service from Jason. Very knowledgable answering all of my questions. System arrived as promised. Thankyou
10. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your great feedback and for supporting local business.
Staff are knowledgable
Staff are knowledgable, friendly and really know their stuff. So much better than shopping at somewhere like Currys where the staff are only semi knowledgable. The prices are as good as anywhere
10. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Elderly villager shopping .
I live in a village and do not go to Maidstone anymore. I relied on previous contact with Richer Sounds to be guided in my choice of a replacement TV which was installed yesterday. I am delighted with the Cello which I see was made in England. I am elderly and dreaded having to learn new controls but the installation engineer was friendly and encouraging and I was pleased to find it easy to use this morning.
The first Cello was found to be severely damaged when the packaging was removed and the engineer quickly arranged to collect a replacement.He returned following the hours journey and stayed until he was satisfied that I had a good grasp of the controls. Clearly a man of high principles and a credit to Richer Sounds. Thankyou.
16. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your 5 star review!
Helpful staff
Helpful staff who provided the advice needed and arranged for the item to be delivered promptly
9. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your 5 star review, it’s lovely to read your comments.
Hi very good Joe was very helpful and…
Hi very good Joe was very helpful and the picture is very good thanks Richard
9. tammikuuta 2026
Expert advice given by friendly staff…
Expert advice given by friendly staff who know what they are talking about. They are helpful and devote their time to you. This applied in store and on the phone.
8. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Simply one of the best retail companies…
Simply one of the best retail companies there are for customer service. Brilliant products brilliant service. Brilliant.
29. marraskuuta 2025
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I BOUGHT A SAMSUNG 48INC OLED TV FROM…
I BOUGHT A SAMSUNG 48INC OLED TV FROM RICHER SOUNDS IN MAIDSTONE I WOULD LIKE TO SAY HOW GREAT THE TV IS AND TO THANKTHE STAFF IN MAIDSTONE FOR BEING SO HELPFUL AND WOULD RECOMMEND RICHER SOUNDS TO ENYBODY MR PETER SAGE.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your wonderful feedback
Very helpful sales person.Took time to…
Very helpful sales person.Took time to explain options and to demonstrate the equipement.
5. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
good service
A few hiccups with the probuct but all resolved because they are proper people.
4. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Thank you
Very helpful and knowledgeable advice in choosing the correct tv.
Thank you!
3. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your kind review, we look forward to your next visit.
Excellent service in store as always.
Excellent service in store as always.
Great product knowledge .
2. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thank you for your 5 star review!
Pleasant sales people to talk to who…
Pleasant sales people to talk to who were very helpfull. Delivery as promised.
2. tammikuuta 2026
Vastaus yritykseltä Richer Sounds - Maidstone
Thanks for your 5 star review, we look forward to seeing you again next time
Vastaus yritykseltä Richer Sounds - Maidstone
Dear Mr Ross,
Thank you for your feedback although I was sorry to read your comments about the HDMI cable. I understand that this was a promotion advertised online , so I'm sorry that the store didn't include this and will refresh them on the offer ASAP as well as stressing the importance of being up to date with these.
In the meantime I understand our customer service team have since been in touch to resolve the matter and get you the cable, of course if I can be of any more help in the meantime do let me know.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
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