Renault Retail Group Arvostelua 

Nous sommes dans l’Ain et avons trouvé notre voiture chez RRG Bordeaux, sur leur site.Véhicule d'essai 1000 km. prix plutôt attractif par rapport au neuf.
Service de livraison a domicile impeccable.
Service commercial compétent quoique peu ouvert aux négociations. Service secrétaire plus que compétent et réactif.
2 bémols:
- frais d'administration beaucoup trop chers et non justifiés
- il a fallu payer le véhicule en totalité avant livraison... Il me paraitrait judicieux de mettre en place, avec l’entreprise de livraison, un échange chèque de banque / véhicule.

This afternoon I picked up my new car from Renault Retail Wolverhampton. My Capture was immaculate considering I hadn't seen it due to Covid.
James was very attentive and couldn't be more helpful.
Thank you,
Looking forward now for my Holiday in Scotland in a nice car!
Brian Macnamara.

Perso j’ai amené mon véhicule pour l’entretien. Et nickel, l’accueil sympathique véhicule récupéré impeccable. Rien à redire sur la qualité de la prestation

Je suis juste de passage pour vous dire une seule chose amis(e) qui envisageaient d'acheter un véhicule de marque Renault a la concession Toulouse avenue des Etats-Unis. Fuyez... fuyez avant qu'il ne soit trop tard!

Mépris du client ,règles de politesses qui n'existe pas ( on vous regarde comme si vous étiez un animal préhistorique) le bonjour doit être retenu sur les primes des vendeurs car pas un seul ne prononce ce mot là quand vous arrivez chez eux. Et je passe sur les conditions de vente calamiteuses lorsque vous arrivez a harponner un "vendeur".

Bref j'arrête la car en plus d'avoir perdu du temps chez eux je ne veux pas en perdre d'avantage a en parler. Beurk!!!

I bought a car for my son back in June 2016, from Renault West London, which is part of the Renault Retail Group, and the Salesman Chris Beasley assured me that the car was one of their own and a demo vehicle, hence the car had 1340 miles and was 9 months old. The car looked good, and everything was fine until the car was around 28 months old, we found rust on the full rear arch, and this was starting to blister the paint. Our local dealership took the car in and reported that it was a pre-damaged panel, and subsequently Renault UK have refused to carry out the work under warranty, as West London said the car had not been damaged by them, and it was a repair that we have had done.We then were informed by Renault UK that the car would not be covered under any warranty.
We have been perusing this via The Motor Ombudsman, and after almost a year, we have now been given a file from West London via the ombudsman, and the car had been in a major accident and £3200 worth of damage caused to the car, although they still deny the damage.
Before we had the evidence, Renault West London categorically denied it, they said that we had damaged the car, and actually put out a statement to Renault UK, that we were to blame.
I am still perusing this case, and also informed Renault UK about the evidence, but to date i still have a car less than 4 years old with rusting arch, and deteriorating at an alarming rate, and waiting for a decision on the case. Renault UK and Renault Retail group need to talk more, and basically come clean and about problems.
It seems the only way forward is to inform other potential buyers, that spending around £10,000 with Renault Retail group could be a waste of money, and you could end up with a car that previously damaged and not worth the price you have paid for it.
AVOID RENAULT WEST LONDON
AVOID THE RENAULT RETAIL GROUP

THEY WONT HELP YOU, AND DENY ALL LIABILITY, AND CERTAINLY WONT COMMUNICATE WITH YOU OR HELP....SOLICITORS NOW ONGOING

Bought a used car from Renault London West; pre-sales and sales service all good. However, the car was handed over without the boot shelf and front mats, and the USB isn't working. Despite initial promises to sort this out nothing has happened, even the request to purchase an extended warranty hasn't been followed up! Such small things to get right and now I will never go to Renault again.