RBFCU Arvostelua 

RBFCU let someone get into my account without verifying their credentials. Now they want me to drive 3 hours to bank with 2 forms of ID and meet them in person. Question is why did they let a stranger hack my account? Writing this do customers can beware of RBFCU and find a more secure bank

I really don't understand, what's going on, with RBFCU bank, right now, of this year, of 2023 because, they use to help, and take care of there bank member customers, i even, been paying, on 2 Randolph Brooks Federal Credit Union, Personal Bank Loans, with know late payments, to them, but the workers in the Randolph Brooks Federal Credit Union, Debit Card, Fraud Department, were taking up, for the merchant, that sold me a bad undescribe, Dreams cd, i showed document pictures, to this RBFCU bank, Debit Card, Fraud Claim Dispute Department, showing them, the bad rip tear mark, on the side, of the back insert cover, and, the 2 bad line scratch marks, on the playing side, on the cd disc, that cause, 2 of the songs to skip, on this Dreams cd, on a undescribe merchandise, and, Randolph Brooks Federal Credit Union Debit Card Fraud Department, sent me a letter, in the mail, on September 27th 2023, and they declined my bank claim dispute, that i open up, with them, on September 9th 2023, on a discogs seller, that rip me off!! and sold me a undescribe, used Dreams cd album, that was not as describe, in the correct condition, and, i'm out of money now, on this return shipping cost, because, this seller said, there not going to pay, on the return shipping cost, so i could get back my $71.45 back into my RBFCU bank account, and the discogs seller, told me, by a discogs email message reply, when i sent them, the return shipping cost, tracking number, on September 27th 2023, and the seller, replied back to me, on September 27th and told me, on the first reply discogs message. Thanks Jason. i will let you know, when the package arrives in the mail. well? that never happen, i look up the return tracking number, on the USPS return shipping receipt, and it showed me, that the seller, receive the return package, on September 30th 2023, at 11:31 AM so, i let the seller know, they got there undescribe Dreams cd back, on September 30th 2023, at 11:31 Am, and, i told this discogs seller, i want my $71.45 back now, seller replied back to me, and told me, he's on a business trip, and he want be back, until tomorrow night, making up excuses, and not giving me back, my $71.45 and, after i told this seller, i knew, what he look like, when i found him, on facebook, under there name, "Jordan Stone" and, when i told this guy, i knew, what he look like, and, i told him, if you don't give me back my $71.45 you owe me, i'm going to get the law involve, of you trying to steal my $71.45 money, you owe me, on this shipping return, i had to pay for, out of my pockets, and, it did not take this discogs seller long, to refund me back, my money, so this seller, must had been in trouble, with the law, in the past, but least i finally got my $71.45 back, from this seller, and, it got put back into my RBFCU bank account, and this Randolph Brooks Federal Credit Union, Debit Card, Dispute Claim Department, should had never declined my bank dispute claim, in this seller favor, when, this seller, was in the wrong, not me? and, a discogs seller, selling me a used Dreams cd, that was not as describe, i'm the bank member, with Randolph Brooks Federal Credit Union, not the seller, that lied on the item description, on this used Dreams cd, they sold me, that was know good, that i could not even re-sell, to another buyer, to make a little bit of a profit, on it, i really don't care for Randolph Brooks Federal Credit Union, Debit Card, Fraud Department, they should always take care of there long time bank members, when they run into problems, and get scammed, online, by a seller, they bought a undescribe merchandise from, when they make a false item description merchandise sell, to me on.

This bank is unbelievably unhelpful. Will fee you to death. Bank Representative stated fees are "required" because the FDIC charges the Bank (RBFCU) and then in turn RBFCU is "required" to pass on that fee to the customer(s). First, all credit unions are federally insured by NCUA (National Credit Union Administration), not the FDIC. Second, the FDIC has absolutely no affiliation with the FDIC. This is a laughable matter. Very disappointed!

This is the absolute WORST credit unit you could POSSIBLY go to. They are extremely difficult to work with, around, or help through anything and they make NORMAL day to day payments and experiences excruciating. If you can go to a different place I highly suggest that you do because if I could give a -100 stars I would go even further. I f**king hate this bank.

My wife and I made an appointment on August 18th for the 26th. This was to come down in person to talk about purchasing some land and move our car insurance over to RBFCU. What a joke! I will not blame the branch staff, but this should have been explained before we made the drive. We walk in and have to explain again for the reason of the appointment. Again, not going to blame the branch staff. We did not see anyone; we are placed in a room while they called a department. Again, we had to explain for the 3rd time why we are here. We could have spoken to this department in the comfort of our home. I find this to be unethical. I won't blame the person we spoke to on the phone. They are only doing their job. My time was wasted, no way I was going to give them my business after this. My wife and I looked at each other and just thanked the person who was on the phone along with the branch staff. I made sure to take belongings out of my safety deposit box. They want to do business over a phone or the net, then say so. I found another party to help us buy the land. RBFCU has lost my trust and respect. I could have closed the deal a week ago. They are good for checking, savings, and online banking. Hence the 2 stars.

Another cheap apology from them. We never even had a video conference. Just a phone on speaker. The person did not even have our details. You cannot bring back the time we wasted. RBFCU has lost its way over the years. No moral compass.

this is actually the bank i use. and have used for nearing 10 years, good bank zero fees no interest deductions. honest upfront staff. only downside, overdraft fees are a bit high, overdraft by 1 penny get a $27 overdraft fee. be 5 stars easily if the overdraft fee wasnt rediculous, but other than the overdraft fee i can find no fault in this bank one of if not the best bank myself and my family members have used

I have used rbfcu for 7 years now and at first i was very satisfied. But the last 3 years has been horrible. No one wants to answers the phone and when you do speak to someone the just transfer you back and forth with no answers and no help. They processed to payments of $400 each the money is gone from my business account but the payments were not applied to my cc account, so they basically stole $800 from me.

Your mortgage dept. never offered me any numbers to purchase my second home. All they did was post an apology review. What can I buy with that?

This is the worst bank ever it used to be an excellent bank now it is just trash. I have been trying to transfer some money out of my account and it always goes back to the fraud department even though my account has been open for many years and I've never had one problem with this stupid bank. I am absolutely disappointed. Disgusted and I regret being a customer of RBFCU. Don't you ever open an account here it is a financial trap.

The rep from the call center was really rude and RBFCU always has trouble getting me my money. Rather being compassionate the call center rep was threatening me to accept and denomination.

My account bill pay option has been frozen. I went to the branch on Potranco to ask why and to find out if the scheduled bill was paid. Time 0900.

I was informed the bill was not paid and the branch was not able to help me. I was given a phone number and the branch set up the call in an office. It took almost 30 min before the phone was answered.
I was advised he couldn't help me and I was transferred to another number. Once again I couldn't be helped and I was given another number to call. I called the number and was informed they were closed.

I have been a member of RBFCU for almost 40 years without issues and this really upsets me. I did not create this mess and do not believe it is my responsibility to fix it.
I want the account unfrozen and some answers on the impersonal practice's RBFCU is using.

7 Aug 2023 update i contacted customer service on 7 Aug to discuss this matter. They advised i needed. to update my account credentials and contact bill pay when tis was done. I again drove 17 miles to the potranco branch to comply with the request.
Once updated bill pay was contacted.
One of the bill pay supervisors informed me the bill pay option would be permanently removed from my account. I asked why and was told thats our policy and you will need to make other arrangements to pay the scheduled payment.

I advised this was not right and i should have been told this BEFORE driving to potranco. I asked the supervisor for a number at corporate to file a complaint and was advised corporate Does Not speak to members and i had been given the answer.

If this is true it is no wonder RBFCU is going down.
I know no activity that can move forward without checking the pulse of the members. I am appalled.

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They are a great bank thank you for working with me and explaining I hope everyone can get in the same boat and teach there staff the same information that won’t hurt there customers but thank you Kelly

I am a long-standing customer both having my mortgage and auto loan earlier this year. My credit card was transferred to world card. There was a technical issue and my auto pay did not go through. I called multiple times and in frustration ended up paying off my card. Two months later I received an additional bill and when I asked for a review, they refused to work with me and had me pay $68 more after I had already been told what my payoff was two months previously. I don’t recommend their new credit card services credit card services at all.

Amazing Customer Service!
I received my replacement debit card as the one I currently had was expiring at the end of the month. I was given the 800 number to call to activate my card but was having difficulty. I called and spoke with Kylie today and she not only connected me to the activation number but stayed on the call to ensure everything went through ok. In my opinion, she went above and beyond to make sure everything went smoothly and was extremely kind and friendly as well. Thanks, Kylie!

They stole my hard earn money by posting my paycheck a day late, instead of 1 day early as it suppose to. And they took 4 time of courtesy pay , which is $88 in total, and post my payroll the next day. I called and explained , and they being a smart ass about it. So i went ahead and close out my account with them. Your lost!

We opened a business account at RBFCU for our pasture raised chicken business in 1/20. Recently, we had a number of fraudulent transactions. We reported the transactions as soon as our accountant made us aware of them. However, since the transactions were not reported within 24 hours and no fraudulent transaction have been attempted since the card was closed (the card was closed when we reported the transactions), they will not be investigating the charges nor refunding the amounts. Our accountant didn't flag the transactions for us to review within 24 hours. Just because there haven't been any further attempts at fraudulent charges doesn't mean the previous fraudulent charges aren't valid. The transactions are clearly fraudulent. Any review of the merchants and attempts to contact them would make it abundantly clear. But due to RBFCU's policy, no review of the transactions nor the merchants will occur because the transactions were not reported within 24 hours and no further attempts at fraudulent transactions have occurred since the card was closed. Their own internal policies ensure that we will not be reimbursed for clearly fraudulent transactions.

Do not bank with RBFCU. If you bank with them, you are at serious risk of paying fraudulent transactions. Especially if they are not reported within 24 hours. It seem to me their internal policies are structured to avoid reimbursing legitimate fraudulent transactions.

The mobile app is worthless. Can't activate my debit card. I have had to replace the debit card multiple times due to chip failure in a short period. Can't access money payments that aren't going through. I just emptied my accounts I just closed my accounts. Thought they were going to be good but their systems just aren't up to standard. Caused many dilemmas suddenly not being able to access funds at the worst time with no warning despite over 20,000 dollars in my account. Not a lot to some but to me a lot to have hijacked and inaccessible.

RBFCU BILL PAY - EXECUTIVES/EMPLOYEES GIFT THAT KEEPS ON GIVING! Last Wednesday June 7th I log into the RBFCU mobile app and see one pending payment that was processing. Knowing there was an inconsistency between the app and online banking I took a screenshot. The following day I'm on RBFCU.ORG and see where 2 payments had had actually come out to the same biller. Because of it I was charged a $24 insufficient funds fee. Thinking to myself how many others have been screwed over because of it! I DO NOT HAVE COURTESY PAY ACTIVATED, but today when calling in explaining for over 5 minutes my situation only to be transferred over to bill pay, then having to explain once more to a rep that spewed nothing but lame excuses as to why this occurred stating "they" (as in whoever manages their bill pay program), made payment and they're attempting to recoup those funds!" My response, NO EXCUSE! She attempted to tell me that bill pay is an outside entity of RBFCU and "they" had actually paid Bank of America even though COURTESY PAY IS NOT ACTIVATED! At that point it should've been a $24 fee and END OF STORY! Just today I see once again through the mobile app that again payment will be attempted. Know this is RBFCU's ATTEMPT TO ASSESS AS MUCH IN FEES AS POSSIBLE! Not satisfied with her response I asked to speak with the supervisor, Amanda, and what she attempted to explain went in one ear and out the other! She stated that payment was made, I'm like LADY BACK UP! HOW WAS PAYMENT MADE WHEN COURTESY PAY WAS NOT ACTIVATED?! SHE DID NOT HAVE A LEGITMATE ANSWER FURTHER SUPPORTING MY SUSPICION RBFCU IS AFTER YOUR $$$! Because I believe in reviews making others aware of scams being perpetuated against it's members I write this! BBB will be contacted because RBFCU has failed to take responsibility rather stating it's "bill pay" aka "outside entity" as if somehow they're not involved! YES, A BANK MASQUERADING AS A CREDIT UNION!

Standing in line at the Ben e white location for 23 minutes!!!!!! Just to make a simple bank transaction. It is absolutely the worst. Switching banks on Monday. This is the worst!!!!

This bank is crap...I have been trying to clos3 my account for 2 weeks and they always give me a excuse...Oh we don't close accounts on mondays or u have to be here for a certain amount of time before we can close...