RBFCU Arvostelua 

It is a bank that is a bandit and a rat that takes money without authorization and does not help you. They took money from me without authorization twice. It is a bank that I do not recommend. It does not have good service, neither the managers nor the employees. It has a garbage service. They are a bunch of bandits who take unauthorized money.

I have used RBFCU bill pay with no problems for at least 15 years. In August 2024 they changed something and started sending paper checks instead of electronic payments. My student loan payment was mailed back and now had acquired interest and late fees. After 45 min on the phone with various supervisors it was explained to me the "my bills" are "my problem"! I asked why am I the customer being inconvenienced because RBFCU made a bad decision....and THAT was their response. I will be CLOSING my account tomorrow and going with USAA!

Worth bank customer service , lengthy hold time, slow to resolve issues and when told issues resolved, they are not! Do not treat customers with respect , main call center . Closed account and moved to another bank.

Not happy with this bank

I've been with RBFCU since 1978 when they were a small USAF focused credit union. Its now 2024 and they have grown tremendously and with that growth they have lost all connection with their members. You can't call them, they won't answer. They force you to try a web chat that all you get is a robot! There is no personal connection at all with this credit union any more. As soon as I can find a smaller credit union that still focuses on their members, I'm closing and moving everything to that institution. Its really as shame because they used to be a really great place too put your money. Not any more

Absolutely the worst financial institution. I won't give them a single penny and I hope they go under. You can't even make an international transaction on your World credit card which has no foreign transaction fees with one of their affiliate reward partners to get cash back rewards. Their response...they are blocking the transaction because it's international even after I called in to confirm im making the transaction. They are another level of incompetent and completely worthless. I don't think a financial institution can get any worse than this.

I have probably had a lot more patience for this institution's issues than I should have.

I don't know how many times this has happened, but definitely too many. RBFCU locks my debit card, even if just used at a place I go to all the time. They'll send a text asking you to confirm the activity, but even when you confirm it and get a response back saying you can continue using the card, it is LOCKED. Every time, it requires you to go through the absolute chore of getting on the phone with someone to solve the problem for you.

And good luck with that if it's outside bank business hours! This has happened to me on trips, nearly stranding me and my family, but even just at home. The last straw for me was when buying groceries at the same place we always do, I get the dreaded text, confirm the usage, and bam-- locked again. No food for us til bank hours tomorrow.

I'm ditching this CU just as soon as humanly possible, and telling everyone to avoid them.

ABSOLUTELY DISGRACEFUL BANK my mother in-law has come to the United Kingdom & has gone to the banks months before travelling to insure her cards will not be locked & what do they do? LOCK THE ACCOUNT!! & HER CREDIT CARDS!! they have put her in multiple dangerous situations not been able to pay for hotels or food disgraceful & disgusting behaviour not a good look for a bank & to think 100,000s of $$ were about to be deposited into my account fcuk that & fcuk you AVOID AT ALL COSTS

Absolutely horrible! I've been with them for 15-ish years and never had a problem, but they just locked out my debit card (the one I use for auto-payments) and I've been on the phone for 40 minutes trying to get it resolved. Their remote (online/phone center) service is atrocious. Just look at all of the boiler-plate responses they've made here. No customer-centric service; just automated generic bs.

This is the most aggravating bank!!! I can’t stand their customer service!! Every time I need to be transferred it’s a nightmare! I’ve been banking with them for too f’ king long, I’m taking my business elsewhere and I highly recommend for others to do the same!! If I was able to give them a - 0 I would!! 1 hours on the phone! For 1 minute to speak to their worse customer service!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬

RBFCU's IVR is infuriating to work with. I've been trying to get through for over 20 minutes. The first time I authenticated and then got stuck in a menu with no good options after the IVR kept being unable to understand my simple request "replace a card" (it was not lost or stolen). The second time I got in a callback queue, received a callback from a silent line, and got hung up on, and the third time I authenticated, said "representative" over and over to skip the poorly designed menu, and was on hold for a long ass time. This IVR is clearly designed to reduce call volumes. I refuse to do business with companies that use predatory means such as hostile design of IVR systems to reduce support costs, especially with an institution that doesn't even have good rates on deposits.

RBFCU are one of the most difficult banks to work with. Back to UFCU for Better consumer loans rates and better customer service.

I have been with RBFCU for 20 years and was satisfied with my experience until the past two years. I don't know what happened, maybe new CEO but it has become probably the worst bank I have ever had. They do not send out notifications of changes in procedure as they should, and even when you search for a policy, it is not to be found anywhere. After setting up alerts on my accounts, they might but usually do not come through and when they do come through is way after a point that you might be able to correct the error. My son accidentally used my account instead of his own and I did not get the notice until 11pm, it had to be corrected by 7pm. Its unethical in my opinion. Also, I just received a debit card for an account that had been closed SEVERAL months ago. Not recently. The incompetence with this credit union is embarrassing.

jamás pueden ayudarme en nada, me niegan usar mi cuenta en línea y no son capaces de poder arreglarlo y quien me atiende del departamento de fraude solo dice “fue muy rapidito” no me gusta para nada el servicio y estoy considerando buscar otro banco.

I joined bc I heard great things about this credit union. I am VERY disappointed that their debit card is not set up for Google pay. I would never have opened up an account if I knew this. I forgot my wallet yesterday and this option would have been very convenient bc I didn't have my card!

Joined a few months back and this will be my 4th credit union, I just left another credit union that I was unsatisfied with for many years.
So far its been a wonderful experience. I've contacted customer service and asked questions and received good and accurate information from the representatives there. One of my favorite things about RBFCU now is their website and mobile app. The best Ive seen so far. They have a strong technical group there. I have one final test, I will see how my experience using cards, etc. when I leave the US. If that pans out well, then I will stay with this credit union for many more years. So far so good!

I had the same experience my business partner closed the joint account where I was previously owner with out my knowledge or consent I just went to look for a expected deposit and it was gone account was gone I agree this is illegal and fraudulent I now have a chase business account

We had tax return direct deposited. Rbfcu placed on hold since May 3!! They also locked our account saying we must pay our bills manually! I can’t even figure out what bills since I did everything online! Calling the irs so they can try and help us get the money back from rbfcu while they sit on it for over a month

I agree with the negative reviews here. My family has been banking here for many many years and there are always issues. Most recent is that they let an ex business partner close my husbands business account without his written or verbal consent and without him being physically present. No one called him, nothing. We were previously told that both owners of the account would need to be present to close the account or to remove the partner that was leaving the company. Or bring a letter from the state showing he was no longer part of the company. This is not legal. And I won't even get started on the issue with disputing charges that the partner made on the account after leaving the company. We had to pay that ourselves. RBFCU did not cover it. This bank is a fraud. Don't go here.

Would give a 0 if could. Have been with RBFCU for years. Used to be good service. For second time account locked out. I have to have two profiles--one for my husband/primary--& one for myself. Always sign in on primary--but when have an issue they insist on verifying my husband. He never EVER handles banking so doesn't remember his security questions. We end up having to go to Branch to clear everything up. Keep getting same representative/Erica--who is no help @ all. My husband has given permission for them to talk to me--his wife--who is ALSO on account--but they insist this permission has to be given everytime. Has all gotten old.