RAJAPACK UK Arvostelua 

6 260
•
TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

This is a complicated one, I ordered a few things from Rajapack, mostly stationary but also some plastic storage crates. Everything arrived quickly but the lids of 3 of the crates had been damaged in... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Prompt delivery and very happy with the packs. Although product assembly is not particularly difficult, some instructions in the package would have saved me some head-scratching!

Yritys on vastannut

Saanut 5/5 tähteä

First time user, website easy to use, items ordered were also on special offer. My boxes were quickly delivered and came well packaged. Boxes arrived flat packed, and were easy to assemble. The box... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

These couriers are a joke! Dangerous drivers! One of your couriers nearly caused me to crash this morning by obstructing me from moving into another lane ignored my indicator, when I blasted my horn t... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Pakkaustarvikekauppa

Yrityksen kirjoittama

RAJAPACK offer you the widest choice in packaging supplies and equipment to protect, pack and ship all your goods. We stock packaging, shipping and storage products that coupled with our excellent services, means you are bound to find a solution to meet your business requirements. Checkout is now even easier with RAJA's secure online payment facility!


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

6 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,2

Kaikki arvostelut

(6 260)

17 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Always available by phone and very professional

I have made quite a few orders and they have all been successful, in no small part due to the politeness, professionalism and sheer patience of the sales team (particularly Kiran and Syed) .. I often ask about new product lines, change my mind mid order and am not great with product codes, sizes, etc, but we always find a way .. they tell me about 'price breaks' and never forget to tie down the delivery address, which for our company, can vary .. and the goods always arrive the next day which is supremely efficient .. in reality I can't fault the service from start to finish, well done!

6. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Misleading information on website

I Have ordered pallet wrap pack of 6 rolls. Extended Cardboard Core Black Blown Stretch Film, 30% Recycled, 25 Micron, 500mm x 200m, Pack of 6 (Price is pack of 6 on website and I have ordered 6 I should receive 36 but received only 6 single. I have been charged £121.74 excluding VAT. One roll cost me £20.29 where you can buy this roll on amazon £5 - £6 maximum. When i contacted customer service they ask me to retune the parcel on my own cost and there will be 30% deduction to restore the product back in warehouse. Very disappointed with their service and misleading description of the products on website.

18. kesäkuuta 2024
RAJAPACK UK-logo

Vastaus yritykseltä RAJAPACK UK

Good Morning,

Thank you for your feedback. It saddens me that your experience led you to contact us here.

As discussed yesterday, much of our pricing is advertised with bulk purchases in mind as most of our customers would like to know, not only the full order total at the end of the order but also the breakdown of the price per item when sold in packs, to establish they are receiving the best value for that item. As a result, items usually purchased in bulk quantities, although sold in packs, are priced per item. On the website, we endeavour to make this as clear as possible with additional wording for clarity. I am so sorry this was not visible enough for you and I have fed this information back to our marketing department.

I can see that you have been a loyal customer for many years and have placed several orders via our website. I assure you that our pricing structure has not changed during the time you have been trading with us.

To clarify the returns process, there is a 30-day period given from purchase for returns. The 30% restocking charge is only levied when the items are not returned within that period and is not an automatic step. I am pleased that your Account manager has been successful in liaising with you further to our contact and offering a suitable resolution to this case. I encourage you to utilise the benefit your account is afforded with the services of an Account manager. His expertise will be of ongoing value to you.

I hope the above offers some clarity and that your account manager has ended this experience in a more positive light.

Should you require any further assistance; please feel free to contact us.

Kind regards,
Chantel Sargeant
Customer Services Team Leader

Saanut 5/5 tähteä

Overall speedy & quality service.

Overall speedy & quality service.

Items arrived in good time and were great quality.

When a part was missing, customer service helped me in getting a replacement along with a couple spare parts, too.

Thanks, Suki

13. kesäkuuta 2024
Saanut 5/5 tähteä

Damaged boxes/Missing goods

Had an issue with damaged boxes and missing goods on delivery. Craig sorted the problem quickly and efficiently. The whole order was replaced and delivered the next day.

11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Shipping Issue Resolved!

Had an issue with shipping on a project with quick turnaround. Craig sorted the problem quickly and efficiently and first thing the next morning the problem was solved and a replacement product was with me.

12. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We were looking for a supplier for…

We were looking for a supplier for shipping boxes, and luckily we came across this company.

The reason I say this is we are a small business starting out , and had many questions, and our orders are small compared to other company’s.

I spoke to a gentleman call Shiv, who from the very first call took the time to advise , explain and help me, which was amazing. I have placed 2 orders so far and because of the time and help received will continue to work with Shiv and this company.
As they took their time to advise and help a new company.
I have dealt with Shiv and he is credit to this company and how other company’s should work with customers.

3. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Don't except stock or service and you'll be fine

Ordered 6 packing workstations, after checking that they were in stock. told 3 were available straight away so we were happy to wait for the others. Also ordered a roll of magnetic tape.

Tape arrived Monday, no contact on anything else.
Chased on Monday, told would receive call back.

Call never came, so chased again, No news. Promised call back... call never came.

Chased again. Promised call back. Still waiting.

All we want to know is are these likely to arrive soon, or should we look elsewhere, somewhere that can actually control their stock levels?

It is too much to ask to know what is going on, when we originally ordered them a week ago with promised 24 hour delivery, ie Monday!

Looking at the actual item review, this is not the first time RAJA have had this issue, but thought and hoped it was a one off. Clearly not.

I noticed you reply to all comments on here, so hence the 1 star review, which would not have been needed or made if your reps actually offered customer service and updated us on this order, especially when we checked before we ordered that you had stock!

30. toukokuuta 2024
Oma-aloitteinen arvostelu
RAJAPACK UK-logo

Vastaus yritykseltä RAJAPACK UK

Dear Wayne,

I am so sorry to hear of the experience you have had with your order.

Although it is disappointing that you had to contact us here, I appreciate you taking the time to bring this to our attention.

On receipt, this was escalated to me. I have investigated this and had discussions with your colleague Ollie, who I am sure has updated you.

My investigations confirmed where our processes have failed in this instance and I liaised with the relevant departments to establish an immediate resolution where possible, to minimise any further inconvenience. For the outstanding items, I have asked one of our Key Account Managers to get in touch, to ensure things proceed as we have agreed and to offer any further help you require.

I am sorry we did not get this right in the first instance, and I can assure you this has been communicated to the relevant department heads to be taken further per our commitment to strive for continuous improvement. Thank you for your continued patience in allowing us to resolve this for you and I look forward to the opportunity to get it right in the future.

In the meantime, should you require any further assistance; please feel free to contact us.

Best regards
Mandy
Sales Director

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