Once again, excellent service from Railbookers. Thank you very much Hilary for arranging yet another European rail break for us. Most appreciative of your expertise and guidance. Diolch.
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I wanted to book a short break to Bruges for my husband and myself to celebrate his 60th birthday, so contacted Railbookers to discuss rail options. I spoke with Anthony initially, but then... Näytä lisää
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Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express w... Näytä lisää
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This was my FIRST Railbookers trip for 8 people, 10 days in ITALY! WOW - Cyrus Younkin made this experience seamless. He was so helpful and patient as we made changes. I cannot say enough about how pl... Näytä lisää
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Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
Yhteystiedot
1-2, Bolt Court, EC4A 3DQ, London, Yhdistynyt kuningaskunta
- www.railbookers.co.uk
4,6
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740 arvostelua
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Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tenacious, Friendly & Professional Service
Switzerland has been on my & Diana's bucket list for years. So today, we decided to reserve it. Thank goodness we were fortunate enough to get Claudio Marin on the line! Seats on the Glacier Express were literally vanishing as we spoke with him. Claudio managed not only to get us the last 2 seats within a 2 week window, he snared us tickets to every museum in Switzerland & top-notch hotels. Friendly, professional, & fast thinking service today. Thank you Claudio for making our dream come true!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Ricky,
What a pleasure to read about your experience. We are so glad that Claudio Marin was there to help bring your Switzerland bucket list trip to life. Securing Glacier Express seats can be very competitive, and we are thrilled he was able to lock in those final seats while also arranging fantastic hotels and memorable museum visits along the way. Thank you for recognizing his friendly and professional service, and we hope you and Diana enjoy every moment of your Swiss adventure.
Dana Miley
Service Recovery Specialist
Railbookers Group
Claudio Marin is the BEST!
Claudio Marin is the BEST!! He is very quick to respond and very patient with all my questions! He has the best attitude and is very knowledgeable about the destinations. He thinks of ways to make the trip even more unforgettable for the guests.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Patti,
We are so grateful for your kind words about Claudio Marin. It is wonderful to hear that his quick responses, patience, and deep knowledge of the destinations made such a positive impact on your experience. Our team is dedicated to creating unforgettable journeys, and it is great to know Claudio helped enhance your trip planning with thoughtful ideas and outstanding service. We truly appreciate you sharing your feedback.
Dana Miley
Service Recovery Specialist
Railbookers Group
Fantastic Service
I was pleased to receive a response with minutes of requesting a quote from RailBookers. The knowledge and professionalism of the agent Claudio Marin made the process very easy and pleasant.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Paula,
We’re delighted to hear about your positive experience. Quick responses and knowledgeable support are exactly what we strive to deliver, and it’s wonderful to know that Claudio made the process simple and enjoyable for you. Thank you for your kind words and for choosing Railbookers. We look forward to helping you plan an incredible rail journey.
Dana Miley
Service Recovery Specialist
Railbookers Group
10 stars!!!
I have clients that are currently on a custom trip, created by Railbookers, and they text me daily to let me know how perfect everything is! This company has been top notch from start to finish, and I can't wait to book all of my clients (and especially myself) through them! Don Rogers has been a Godsend to work with!
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Nancy,
It means a great deal to us to hear feedback like this. We are so pleased that your clients are having such a wonderful experience and that every detail of their custom journey has met your expectations. Don Rogers will be very happy to know his dedication and support made such an impact. Thank you for trusting us with your clients’ travel plans, and we look forward to helping you plan many more incredible trips ahead.
Dana Miley
Service Recovery Specialist
Railbookers Group
Helpful and knowledgeable
I reached out to Railbookers to enquire about a Switzerland rail holiday for some clients. As a Travel Counsellor, I am always searching for insight and knowledge on these unique journey and the consultant I dealt with, Mirza was excellent. I look forward to working with them again in the future.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Nicki,
We greatly appreciate you taking the time to share your experience. It is wonderful to hear that Mirza was able to provide the guidance and expertise you needed while exploring options for your clients’ Switzerland rail journey. We are proud to support Travel Counsellors with unique and memorable rail experiences, and we look forward to collaborating with you again in the future.
Dana Miley
Service Recovery Specialist
Railbookers Group
I booked a Railbookers for a customer…
I booked a Railbookers for a customer of mine, I booked over the phone with Mirza and later Hilary who made an amendment to the booking. They were very helpful and patient. The original quotes were with Michael who was extremely helpful and didn't hesitate if I needed a new quote.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Mia,
Thank you for taking the time to share your experience. We are so pleased to hear that Mirza and Hilary were helpful and patient while assisting with your booking and amendment. It is also wonderful to know that Michael provided prompt and attentive support with your original quotes. We truly value working with our travel partners and are glad our team delivered the level of service you deserve.
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary Klein was very helpful and good…
Hilary Klein was very helpful and good to talk with as a fellow human being.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Clare,
It truly means a lot to receive feedback like this. We truly appreciate you sharing that Hilary was both supportive and easy to connect with on a human level. We strive to create meaningful, thoughtful interactions, and we are delighted she made such a positive impression.
Dana Miley
Service Recovery Specialist
Railbookers Group
Working with Victoria was a breeze
Working with Victoria was a breeze. She helped make booking so easy and uncomplicated, even when we had to change it.
Would definitely book again,
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Shauna,
It’s fantastic to hear that Victoria made your booking experience smooth and easy. Travel plans can sometimes change, and we’re glad we were able to support you every step of the way. We truly appreciate your recommendation and look forward to planning your next journey with us.
Dana Miley
Service Recovery Specialist
Railbookers Group
No headaches if you use Railbookers
I’ve used Railbookers for two European vacations and both have been outstanding experiences. The first time I called Railbookers they asked me how long I wanted to stay in Lisbon. When they explained each vacation was tailored to my wants, I was immediately SOLD!
They then customized my vacation to my desired locations, my travel style, hotel preferences and the sites I wanted to see. They will recommend popular sights and experiences (think Flameco show) and the best hotels. They booked group tours, private tours, hotels, train trips, and other transportation needs.
I’ve never needed to call them mid-trip to trouble shoot because there’s never been any problems.
I highly recommend Railbookers because they remove all the headaches associated with travel planning!
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Cathy,
It means so much to us to receive such thoughtful feedback from a returning guest. Thank you for trusting us with your travel plans and for highlighting the personalized approach that sets our journeys apart.
Designing personalized itineraries with the right mix of hotels, rail journeys, and memorable local experiences is what we are passionate about. Knowing that everything was handled smoothly and that you could travel without any headaches is the highest compliment we could receive. Thank you for your recommendation, and we look forward to planning your next journey.
Dana Miley
Service Recovery Specialist
Railbookers Group
We had the opportunity to deal with Charlotte Buchan.…
We had the opportunity to deal with Charlotte Buchan at Railbookers. On our request she put together a wonderful itinerary starting in Switzerland and ending in Paris. Unfortunately we were not able to take advantage of the package, but so appreciate Charlotte’s professionalism, friendliness, and efficiency. I would certainly recommend her to anyone looking to book with Railbookers. Thank you Charlotte!
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Sheldon,
Thank you so much for sharing your kind words about Charlotte. We are delighted to hear that she created a wonderful Switzerland to Paris itinerary for you and that her professionalism, friendliness, and efficiency made such a positive impression. While we are sorry you were not able to take advantage of the package this time, we truly appreciate your recommendation and hope we will have the opportunity to help you plan a future journey when the time is right.
Dana Miley
Service Recovery Specialist
Railbookers Group
I am writing to formally express my…
I am writing to formally express my deep dissatisfaction with the recent experience I had with Railbookers Group. The total cost of our tickets exceeded $7,000, which is an astronomical price for Roomettes and Bedrooms. Despite this significant investment, the quality of service we received was unacceptable. After my recent retirement of 47 years of Nursing, I am seeking peace, relaxation, and respect from Amtrak public services.
Railbookers Group Bait-and-Switch:
My experience with Railbookers Group was equally disappointing. After receiving a quote and itinerary that specifically recommended placing a deposit to hold my room, I was subjected to a bait-and-switch tactic. When I decided to pay the deposit, I was told I had to pay in full instead. I requested to speak with the decision-maker and was connected with Nate Sullivan, Account Executive on February 20, 2026. Nate Sullivan attempted to strongarm me into paying the full price, claiming the quote and itinerary were a mistake. He refused to honor the original quote and suggested I pay even more for a layover requiring a hotel stay to avoid paying in full. His tone was condescending, sharp, and rude.
Despite my request, Nate Sullivan failed to provide any documentation supporting the claim that full payment was required. If this matter were brought before a judge, it is clear that the lack of documentation and the bait-and-switch tactics would be viewed unfavorably.
I decided to take my business elsewhere. I learned this an ongoing problem with Railboojers inconsistent rules that are not written policies.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Beverly,
We are very sorry to read about your frustration and disappointment. First and foremost, we sincerely congratulate you on your retirement after 47 years of nursing. That is an incredible accomplishment, and you certainly deserve a seamless and relaxing travel experience.
We sincerely apologize for the confusion surrounding the quote that referenced a deposit amount when it should have clearly stated that full rail payment was required at the time of booking. We understand how this discrepancy would be frustrating and may have caused concern.
Regarding pricing, Railbookers works with live inventory systems through our rail and accommodation partners. This means availability and pricing can change in real time based on demand and remaining space at the moment a booking is secured. In this instance, the rail services were requested within a short time frame of the departure date, which can result in higher fares due to limited discounted inventory. We are able to secure many rail services up to two years in advance, and booking earlier often provides access to lower promotional fares and better availability. As outlined in our terms and conditions, all pricing is subject to change until payment is processed and the reservation is confirmed.
We are also very sorry to hear that your interaction did not feel respectful or supportive. That is never the experience we want for our clients. We strive to communicate policies clearly and professionally, and we regret if this did not come across that way during your conversation.
We truly appreciate you sharing your feedback, as it helps us continue improving both our communication and our service.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Wonderful 50th Anniversary Trip!
Jayne McLeod was our consultant in helping us plan our trip though Western Canada. We had a truly wonderful vacation and everything proceeded flawlessly. Jayne was very responsive to our several queries. Friendly AND Efficient. I'm not sure she ever actually sleeps!
27. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello James,
Congratulations on your 50th anniversary and thank you for allowing us to be part of such a special celebration. We are delighted to hear that your Western Canada journey was truly wonderful and that everything went so smoothly. Jayne will be thrilled to know her responsiveness and dedication made such a positive impact. We will be sure to share your kind words with her. Wishing you many more memorable adventures ahead.
Dana Miley
Service Recovery Specialist
Railbookers Group
Sarah H
Sarah H. was so efficient and kind with my inquiry for my upcoming booking
Thank you
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Darlene,
We truly appreciate you taking the time to recognize Sarah’s assistance. Providing efficient and caring service is very important to us, and we are delighted to know she made a positive impression. We look forward to supporting you with your upcoming travel plans.
Dana Miley
Service Recovery Specialist
Railbookers Group
A very good service
A very good service, a very short wait before speaking to Hilary who was very efficient. She dealt with me very professionally.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Janet,
We greatly appreciate your thoughtful review. It is wonderful to know that Hilary provided prompt, efficient, and professional service. Delivering a smooth and supportive experience is always our goal, and we are so pleased to hear that reflected in your interaction.
Dana Miley
Service Recovery Specialist
Railbookers Group
First class customer service
We made contact to consider a holiday to Annecy, France, Claudio Marin was our contact. He did an excellent job, he listened to what we wanted, looked and offered a number of options and gave us exactly what we wanted. We have not had such excellent customer service for many years, we enjoyed the smiles and fun during the call, that made it so personal to us. Well done Claudio
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello David,
What a pleasure to read your feedback. We are so pleased that Claudio provided the attentive, thoughtful service you deserve while planning your trip to Annecy. Listening carefully, presenting the right options, and creating a fun and engaging planning experience are qualities we value highly, and it is wonderful to know this stood out to you. We truly appreciate your kind words and will ensure Claudio receives the recognition he deserves.
Dana Miley
Service Recovery Specialist
Railbookers Group
As a travel advisor
As a travel advisor, having strong partners behind the scenes makes all the difference and Claudio Marin truly delivered.
He assisted me in booking an Italy rail journey for my clients and went above and beyond to find the best possible solutions. When we faced route challenges and timing adjustments, Claudio didn’t just provide standard options he actively searched for alternatives, optimised connections, and ensured everything aligned smoothly.
His knowledge of Italy’s rail system, responsiveness, and willingness to problem-solve made the entire process seamless. He understands that when we serve clients, details matter and he treated my clients’ trip with the same care and urgency as if it were his own.
Reliable. Resourceful. Professional.
If you’re a travel advisor looking for a dependable Railbooker partner for Italy, Claudio is someone you absolutely want on your team.
Grazie, Claudio! 🇮🇹✨
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Khrystyna,
It means a great deal to receive feedback like this from a valued travel advisor partner. We’re thrilled to hear that Claudio’s resourcefulness and professionalism helped make your clients’ Italy rail journey run smoothly.
Proactively searching for alternatives, refining connections, and ensuring every detail aligned is exactly the kind of support we aim to provide. We understand how much those details matter, and we’re proud that Claudio approached your clients’ trip with such dedication.
Thank you for your continued partnership. We’re always here to support you and your clients every step of the way.
Dana Miley
Service Recovery Specialist
Railbookers Group
Excellent service
Cyrus helped me book my clients a last minute trip well within their budget, he was very helpful and personal. Definitely will be using railbookers for future travel.
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Mali,
We’re so glad to hear this! Cyrus does a fantastic job jumping in on last-minute requests, and we love knowing he was able to keep everything on budget while still delivering a great experience. We truly appreciate your trust and look forward to working with you on future trips.
Dana Miley
Service Recovery Specialist
Railbookers Group
Complicated tours w/ 2 different couples wishes...
Working w/ Don Rogers on a complicated tour w/ friends starting in London to Amsterdam..after a few days, clients wanted to divert and Don was soooo accomodating and was able to make both couples happy w/ 1 couple going to London, Ireland, Belgium to Amsterdam and the other couple London, Paris, Belgium to Amsterdam but making sure the 2 couples were able to see each other a few days! It was alot of work and back and forth but w/ no complaints from Don he made it happen!! Both couples are thrilled and as the travel agent, he made me look like a rockstar!! I will always use Don and the services of Railbookers when I need a European itinerary!!
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Darla,
This is exactly the kind of experience we aim to deliver. Managing multiple routes, last-minute changes, and keeping everyone happy takes real care and expertise, and we’re delighted Don was able to bring it all together so successfully. Knowing both couples had a great experience and that it made your job easier means a lot to us. Thank you for choosing Railbookers, and we look forward to helping with many more European adventures.
Dana Miley
Service Recovery Specialist
Railbookers Group
Excellent Customer Service!
Excellent Customer Service!
Raymond Howells provided outstanding service while assisting me with booking my trip to Switzerland. I shared a brief outline of what I was looking for, and he went above and beyond—enhancing my plans with his expert knowledge while still respecting my budget. His suggestions truly made sense as it was clear he knows the field extremely well. Raymond is a true asset. My trip will be this year and I will surely follow up with another review about my overall experience with the results of booking through Railbookers.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello JC,
We truly appreciate you taking the time to share this thoughtful feedback! Raymond’s expertise and care for aligning great recommendations with each client’s vision and budget are exactly what we strive for, and we’re so glad he made such a positive impact on your planning experience.
Dana Miley
Service Recovery Specialist
Railbookers Group
Cyrus is the best
Cyrus is the best! Any time I have a question or need help putting together a trip, he's my first call. I really appreciate the level of effort and customer (travel agent!) service he provides; I feel like he goes above and beyond to make it work for my clients and makes it very easy to put things together properly! My clients needed specific room types and locations, and Cyrus was able to find the perfect properties with the right amenities quickly! Thank you Cyrus!
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Railbookers U.K
Hello Elise,
We’re so glad to hear about your experience! Cyrus truly goes above and beyond, and we’re thrilled he was able to support you and your clients so seamlessly. We’ll be sure to share your feedback with him.
Dana Miley
Service Recovery Specialist
Railbookers Group
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.