Qunomedical Arvostelua 

We were lied to told I had an abscess and couldn’t have a bone graft and would need two extra visits,I went to another dentist who took X-rays and a scan which confirmed I hadn’t had an abscess and they had attempted a bone graft which they denied. My face was badly bruised and swollen I look like I’d been battered. They even expect you to go and see the dentist very late in the evening. I’ve had to come home with no bottom teeth and it’s devastating, worse still they don’t care I’ve been left out of pocket and traumatised.

Very help full on phone calls even at the weekend letting my daughter kirsty deal with it as am working can't wait till September

Efficient & Professional

A total shambles and a joke!! Agents don't reply for days, when they do they forget what's been discussed. Staff leave every few weeks and I got passed round over and over again, went through 12 different agents who all eventually just went quiet and each time left me having to figure out what was going on. I've had 13 different agents in total. Last one Caio, he was cocky and then eventually just went AWOL - leaving me high and dry with nothing, so I missed my appointment. I spoke to the manager Becky who couldn't care less and now I lost my deposit. I've escalated to the CEO Sophie Chung ,who also hasn't bothered to respond. Total joke of a company. Avoid at all costs

Following the below response from a Director, low and behold this was the only communication from him taking over from Sandy, who originally took over from Michelle, no response has been received from numerous chasing emails, it seems like the lack of communication flows down the business from the top. Nearly 5 years of chasing to get the issues with my teeth rectified, providing all evidence required from day 1 and I am still not getting anywhere.

Hey Anthony,

I hope you had a lovely weekend!

Jon here, I'm the Director of Patient Services and I'll be taking over your case now as Sandhya is OOO.

I would like to apologise about the delay in getting back to you here. I will take over your case now and as I'm catching up on a bit of work, I have dedicated time in my Diary to review your case tomorrow afternoon.

Thank you for your continued patience.
--
Best,
Jon C

Director of Patient Services

Please think carefully before using these as years later you will still not get anywhere if you have issues. Having a response that a Director was stepping in gave me hope of finally getting the issues with my teeth resolved, but again I have been let down.

Please could someone contact me with how this is going to be rectified and not just provided a response saying it will be looked into as I never hear anything back.

Ibrahim was very helpful, answered every question, and made changes that I needed.

Good thorough details and explanations
Very helpful

The company was very prompt in replying. I was assigned an knowledgeable agent who took me through the process quickly and effectively as well as answering any questions I had and providing advice and logistical support. That said however, I did not like the idea that a different agent was assigned to me during my second inquiry, as I had built up a rapport and trust with the former agent. in the end, the second agent was absolutely terrific anyway

Following a fairly unsuccessful procedure. I waited long enough for the results to be confirmed but it was not as hoped. I decided to email then text Qunomedical and this is when the Aftercare really became noticeable.

Ignored by Alison then Maya and now someone else stalling for time. Telling me they are waiting for a response from the clinic in Turkey. This clearly is not the case. My I itial email was November 2023 and now we are in May 24.

Yonela’s integrity is beyond reproach. She actually reported that I was not a good candidate for a hair transplant. Not the best news to receive, but she was more concerned about my health than the transplant. It was a very amazing experience

Very professional quick easy service full explained in advance with no hidden catches or fees very happy so far with the service I have received

As it’s always the case when we planing to do any medical procedures, we naturally have questions. And when we do them in a different country we tend to have even more :-) I will say I was very pleased with the prompt replies, and with satisfying answers. The booking was smooth and all the info was right on .ohh and never felt pressured into anything which is very important. Once booked I was put in contact with the clinic and they assured me that everything is set as planned .
Over all it was a very easy planning and I would recommend Qunomedical for anyone wanting to get a medical procedure, since they take all the uncertainties away, and make it happen .

Will be receiving treatment sometime this year… my patient manager Yonela, she is Amazing re assuring me everything is as they say it is. Not only that when ever I needed assistance in anything, she would get back to me as soon as possible, also if I need any help with booking flights she said she’d be their to help, couldn’t fault her one bit as she is their for anything I need help with.

Yonela was so helpful and made my whole experience so much easier

All good, great communication and willingness to help.

Momentan ist okay! Nach der Operation kann ich mehr sagen!

We got good informations, well answered questions. But our booking was just a small part of the whole "delivery". Going to a clinic and getting a medical treatment ist much more than just informations. We will see, what we will find there and what will be the result. So please give us time for the main part and dont`t ask anymore before all is done

So helpful for every step. From finding the right place for me to assistance with everything i needed to do. I appreciate everything you’ve done for me.

Well, It’s May 2024 and I have returned to MDental in Budapest for my two bridges and 5 crowns. On this trip, none of the accommodations are covered, however airport transfers are. Before arriving, I receive an email from Qunomedical reminding me of the balance due for my remaining procedures.

This round of treatment is thankfully with another more pleasant and communicative doctor. On my first visit I was informed there was no reason to have two of the five crowns replaced. Great, a little less pain and cost, so I naively thought! Things were going well with my treatment plan and on my fourth visit (on this trip) with the doctor I am advised to pay the remaining balance. I go downstairs to pay and there is an increase of €536. Remember, there is LESS work to be performed and it now cost more (please spare me with any dribble about the “exchange rate”)! My return to the Airport was supposed to be included, but I could not get in contact with my patient coordinator, so that expense also came out of my pocket.

Unfortunately I cannot simply change the process as we are about to conclude treatment. I am rather disappointed with what has transpired. If you do decide to use Qunomedical and MDental, do so with your eyes open!