Quarto e Quartos Arvostelua 259

La peor experiencia de mi vida con una inmobiliaria.

If you had any experience with Quarto e Quartos / Modoramo Lda, please contact me on Facebook (Victoria Viot). I will help you get your deposit back, just as I was able to get mine back.

I was illegally threatened and evicted by this agency in Lisbon due to a bank issue. They entered my room without permission, threatened my flatmate, and sent extremely aggressive and illegal messages. I have all the evidence.

This company has been behaving like this for years, and hundreds of foreign students report similar abuse.

What makes it worse is that platforms like Uniplaces, Inlife, HousingAnywhere and Spacest keep promoting them with high ratings, even though their behaviour is well-known and documented. Students trust these platforms, and end up completely unprotected.

The good news is that thanks to my intervention Spotahome is gradually removing them from its platform, so please contact me so that the same happens on other platforms as well.

I am preparing action at a European level because Portugal don’t want to protect Erasmus student.
If you are also a victim or have information, please reach out to me. No student should go through this.

Golpistas. Criminosos. Vão roubar a caução e depois ameaçar. Horrible experience, avoid at any cost.

If i could give 0 stars I would. Had an horrible experience with this company since the day I moved in. Between the moldy room, asking for payement upfront and threats for eviction while THEY are breaking contract agreements, I don’t know where to start. I left my accommodation today because even though I’m a international student I don’t have more patience for disrespect. Hopefully I get my €550 deposit back.

Se você alugou um quarto pelo Uniplaces ou Spotahome e o nome dessa empresa ou modoramo lda apareceu como dono do apartamento ou senhorio . No momento que for fazer o check in , uma mulher de nome Tatiana , ou Marília , vão tentar te aplicar um golpe ! Cobrando o dobro do valor acordado com a plataforma, fazendo ameaças ou te coagindo dizendo que se você não pagar vai perder tudo, inclusive o que já pagou para plataforma. Nesse momento, não tenha medo nem ceda a chantagem . CHAME A POLÍCIA. Você vai precisar de um comprovante para cancelar sua reserva na plataforma . Não se intimide chame a POLÍCIA. Você tem 24 horas para cancelar a reserva . Eu sofri esse golpe e infelizmente outras pessoas também . Portanto chame a polícia. É a única coisa que essa gente tem medo .

Je déconseille vivement leurs services!

L’agence profite de la forte demande et de la méconnaissance des personnes, notamment des étudiants Erasmus, pour imposer des conditions abusives sans aucun respect pour les locataires.

1. Communication agressive et méprisante :
_Dès les premiers échanges de mail, le ton était hostile. Exemple d'un email du manager Paulo :
“It's amazing that you guys cannot do something as simple as registering each person with a profile and their personal email address. (...) Honestly, this is unbelievable. We have never seen something like this. (...) And now, you continue to fail miserably (...).”
Ce type de message est non seulement déplacé, mais témoigne d'un profond mépris pour les locataires et d'un manque de professionnalisme.

2. Espaces communs mal gérés :
_Louer une chambre ne signifie pas disposer librement des espaces communs. Des personnes extérieures entraient régulièrement dans l’appartement sans se présenter et occupaient les lieux à leur guise. Les agents d’entretien se servaient parfois dans notre frigo et prenaient notre liquide vaisselle.
_Nous avons passé plusieurs jours sans eau chaude, le câble du chauffe-eau ayant brûlé. En attendant le réparateur, on nous conseillait de nous laver avec de l’eau chauffée à la bouilloire.
_La cuisine, commune à 14 chambres, étrait très mal équipée : trois poêles et trois casseroles usées, une passoire, une bouilloire défectueuse, un grille-pain, une petite machine à laver.
_Sur trois salles de bains, deux douches étaient bouchées, les curseurs de douche non fixés au mur, et l'un des WC laissait régulièrement remonter de l’eau souillée par le sol.

3. Conditions de logement précaires :
_Sur 14 chambres, seules 5 avaient une fenêtre. Les autres étaient de véritables placards sans aération.
_Ma chambre disposait d'un balcon, mais plusieurs colocataires sans fenêtre devaient supporter l'odeur des déchets et de l'humidité du linge qu'ils ne pouvaient mettre nulle part ailleurs.
_Les jours de pluie, la moisissure apparaissait sur les murs, derrière les meubles voire sur les vêtements. L'agence se contentait de conseiller d’ouvrir les fenêtres et nettoyer les murs, sans jamais traiter le problème. Une fois les chambres libérées, les murs étaient simplement repeints avant l’arrivée du locataire suivant.

4. Règlement arbitraire et pénalités abusives :
_Avoir une poubelle commune dans la cuisine ou étendre le linge dans les espaces communs était passible d'une d'amende de 35 euros par chambre.
_Un matin j’ai été réveillée à 8h par des coups répétés à ma porte. Les agentes immobilières souhaitaient “vérifier l’équipement de la chambre”. Impossible de refuser.
_Un jour, j’ai découvert un papier concernant le check-out posé sur mon bureau alors que ma porte était toujours verrouillée en mon absence. L'agence était donc entrée sans autorisation ni avertissement.

5. Remboursement de la caution laborieux :
_Récupérer la caution (500€) a été extrêmement difficile. J’ai reçu 450€ après un mois, puis attendu près de quatre mois pour les 50€ restants. Faute de réponse aux nombreux emails et messages envoyés (via mon profil client RENTGER.COM) le remboursement n'a finalement eu lieu qu'après avoir fait intervenir la plateforme de réservation.

Ni Spotahome ni la police ne seront d’une quelconque aide. L’agence se sait intouchable. Fuyez.

Empresa muy poco profesional, responden a los correos cuando les viene en gana y con un tono muy desagradable. No tienen ninguna gana de trabajar. Dudo de que vayan a devolverme mi fianza aún entregando la habitación en perfecto estado.

É um absurdo o que está a acontecer. Deixei o quarto como acordado no dia 31/08/2025, nas mesmas condições que encontrei quando entrei, em Abril deste ano.
Uma funcionária inclusive atestou que estava tudo em order com o quarto, me disse pessoalmente que estava tudo OK, quando realizou uma inspeção poucos dias antes de minha saída. Ela inclusive me deu um formulário assinado, que ainda tenho comigo, atestando que não houve nenhum dano ao quarto.
A empresa disse que ia proceder com a devolução do caução em no máximo 20 dias, mas cá estamos um mês e meio após minha saída e nada de devolverem.
E o pior, nem respondem os sucessivos emails que enviei. Não devolveram o dinheiro e nem ao menos explicaram a razão.
Vou entrar com uma ação contra esta empresa, se alguém também se interessar ou tiver informações relevantes, por favor, me comunique para eu passar para o meu advogado.

What's happening is absurd. I left the room as agreed on August 31, 2025, in the same condition I found when I checked in in April of this year.
A staff member even attested that everything was in order with the room. She personally told me that everything was fine when she inspected it a few days before my departure. She even gave me a signed form, which I still have, attesting that there was no damage to the room.
The company said they would refund the deposit within 20 days, but here we are, a month and a half after my departure, and they haven't returned it.
And worst of all, they haven't even responded to the successive emails I sent. They haven't refunded the money and haven't even explained why.
I'm going to file a lawsuit against this company. If anyone else is interested or has relevant information, please let me know so I can pass it on to my lawyer.

DOENTES MENTAIS DA PIOR CLASSE.
ROUBAM A CAUÇÃO
O vosso transcende a pura avareza económica. Só assim se pode compreender como é possível empregar toda classe de argumentos falsos, que nem merece a pena parar a contestar. Nem contentes com explorar os utentes de umas instalações onde o essencial é luxo,com áreas comuns próprias da prisão.
Só me dói ter-lhes deixado a cópia da chave magnética que eu próprio fiz, por valor de 14€. Quando pedi a eles, por deterioro da anterior, eles queriam que eu pagasse 131,xx€.
Ladrões e sádicos.
Eles com certeza têm qualquer tipo de influência nas autoridades, depois de arrendarem quartos sem nenhum tipo de luz natural, mesmo como gavetas de cemitério, coisa ilegal na legislação portuguesa.
A gaja que faz a função de "relações públicas" é coisa fora do comum, depois de se apresentar com esse aspeto amável, é pura falsidade para a espetar por trás. Sem dúvida, uma ótima contratação.

Complètement déçu, l’agence et le propriétaire sont des malhonnêtes !! mon fils est arrivé en fin d’après midi et à du partir dans la même soirée puisque il y avait des punaises de lit .
Nous téléphonons à l’agence afin de rendre les clés et de récupérer la caution sans succès !!! Il nous accuse de harcèlement et veulent déposer plainte contre nous !! C est l’hospital qui se fou de la charité !! Nous voulons seulement rendre les clés et récupérer la caution.
Quelqu’un peut il nous aider svp

Horrible experience. They charge you for every tiny little mistake, the place is dirty and the cleaning ladies never did a good job. There's mold under the sinks and behind cupboards, the pictures are from years ago. You have to buy every single cooking utensil for yourself, they did not mention that beforehand. You have to pay like 75 euros for a visitor for one night.
The first month, I wasn't sure when to pay rent and how, because it was my first week in the country, let alone the apartment and they responded with this: "This has to be some sort of a Joke, it has to be for sure. Today is the 5th and you are now asking how to pay rent, today?

Well, our details are attached and do not forget to pay the 75€ fine as noted in your rental contract.

Paulo - Manager"

Understandable, but rude and unprofessional as hell. It took them 5 months to return my deposit.
The list goes on, it was not a good experience whatsoever.

They scammers charging for non sense and dont pay deposit back, and could go on and on.

Probably the worst experience you can possibly have under a rental contract. They come into your place without any notice, neither hesitation. Furthermore, they get into your room whenever they want, so you don't have any privacy.
They also act in a very aggresive manner ALWAYS, bordeline bullying, doesn't matter the topic.
Seems like they do that to all of their guests. I have many stories from my stay with them, but in conclusion, DO NOT EVER THINK ABOUT RENTING A ROOM WITH THEM. Yeah and by the way, they still owe me 50 euros from the fee that I have not been given back.

Stay far away. THIEVES they steal peoples SECURITY DEPOSITS. Absolutely horrible. You barely survive in Portugal and then these scumbags steal money that you borrowed. NEVER AGAIN

I am writing this review as a serious warning to anyone considering renting a property from MODORAMO (NIPC 510948596). My experience has been a complete nightmare, forcing me to legally terminate my contract due to the company's shocking negligence and unprofessionalism.

The Property Conditions are a Health Hazard:
I rented a room at Rua Damasceno Monteiro, 91 in Lisbon. Since April 2024, I have been living in progressively worsening and unsanitary conditions. Despite repeated, documented reports, MODORAMO has completely failed to act on:

Severe Pest Infestation: The property is infested with bedbugs, cockroaches, and rats. This isn't a minor issue; it's a full-blown infestation that poses a serious health risk.

Structural Decay: Walls and floors are literally degrading, which is likely the cause of the pest problem.
Management acknowledged these reports but did absolutely nothing, leaving tenants to live in squalor.

Total Neglect of Maintenance:
Beyond the unsanitary conditions, basic amenities have been left broken for months. The washing machine has been out of order since July 2025, and dangerously broken mirrors in the bathroom were never repaired, despite promises. Their definition of "management" is to collect rent and ignore every single maintenance request.

Disrespectful and Insulting Communication:
The worst part is how they treat you. When I raised these legitimate and serious concerns, I was met with sarcasm, disrespect, and outright contempt. In one of the most unprofessional exchanges I have ever experienced, a manager suggested I should "go see a psychologist" instead of addressing the problems I was reporting.

I was forced to terminate my contract with just cause (resolução com justa causa) because the property is legally uninhabitable. Now, I anticipate a fight just to get my €600 security deposit back.

Do not make the same mistake I did. This company does not provide safe or healthy housing, and they treat their tenants with utter disdain. Avoid them at all costs.

A fuir !!!! Des arnaqueur !!
J’ai loué une chambre à Lisbonne à travers quarto e Quartos.
Le lieu de rdv pour donner les clés était minable, ils ne parlaient pas anglais. Le TPE ne marchait pas j’ai donc dû retirer. J’ai dû attendre 4 heures pour avoir mes clés car ils ne les avaient pas. 0 organisation !

Ma chambre n’était pas prête, sale, et en désordre. Les salles de bains étaient dégelasses et ne pouvaient pas être fermé à clés car les gens les volaient. La machine à laver ne marchait pas et ils ne faisaient rien pour la changer. De plus ils m’avaient confirmé qu’il n’y aurait que des étudiants dans le logement, ce qui était faux. Il y avait des personnes de 40 ans qui y vivaient (non étudiant)

Avant de me remettre les clés, j’ai reçu un mail disant qu’un ancien locataire d’une chambre y habitait toujours sans payer. Quand je les ai appelé, ils m’ont dit que si il partait pas ils allaient le tuer. Un manque de professionnalisme. J’ai donc demandé de me faire rembourser, ils ont refusé et ne m’ont jamais répondu. J’ai voulu aller à leur bureau comme indiqué sur leur site, mais il n’existe pas !!!

Je suis restée 6 mois à Lisbonne, et durant mon séjour j’ai rencontré plusieurs personnes ayant réservé leur chambres avec quarto e Quartos qui ont eu une expérience similaire à la mienne…

⚠️ Evitem esta agência a todo o custo ⚠️
É, sem dúvida, a pior agência com que já lidei.
• O comportamento deles é irresponsável e desrespeitoso. Chegam a insultar diretamente os clientes (por exemplo, o Paolo disse-me ao telefone: “Fuck you, man”).
• Fecharam a cozinha sem dar chave, retiraram as fechaduras e deixaram-nos uma semana inteira sem acesso à nossa própria comida.
• Chegam até a cortar a eletricidade nos apartamentos só por diversão, simplesmente porque lhes apetece.
• Quando enviei e-mails com questões legítimas, responderam com insultos como “Você é doente mental” e até enviaram gestos obscenos (dedos do meio, imagens a gozar).
• A polícia já foi chamada várias vezes, mas nada mudou.
• Os contratos são ilegais e abusivos: inventam cobranças injustas (tentaram cobrar-me 200 € por supostamente devolver as chaves atrasado, quando as entreguei diretamente em mãos).
• Discriminam quem não fala português e tratam as pessoas como se não valessem nada.

Isto não é apenas uma agência parece mesmo uma máfia, que explora as pessoas e não mostra qualquer respeito. Não sou o único: muitas outras pessoas já passaram pelo mesmo. Há já uma queixa legal em curso. Quem quiser juntar-se a esta ação, entre em contacto comigo.

👉 O meu conselho: não lhes deem o vosso dinheiro. Fiquem longe desta agência.

The company from which I rented the room carries out several activities.
One of its activities is renting out rooms in apartments located in Lisbon, under the Quarto e Quartos brand. Another of its activities is intimidating its tenants.
On July 17, 2025, my roommates and I received an email charging us the cost of replacing our kitchen countertop because it had a mark from the base of a pan. This situation didn't jeopardize the use of the kitchen in any way. Since he couldn't determine who caused the damage, he decided to charge all of us, dividing the cost by the number of bedrooms (11). We responded that it wasn't our responsibility, as the mark had been there for some time. This was the reply email he sent on July 19:

_____________________
Hello,
What will happen from Monday is;

1 - We close the kitchen as a security measure.
2 - You call the police, and the police do nothing about it.
3 - You get up to speed and complain and blah blah blah.
4 - Some people start paying, and some others don't.
5 - We turn off the electricity and water for urgent repairs to the systems.
6 - Everyone pays.
7 - The kitchen is open, and the repairs to the electricity switch and water heaters are done, and everything goes back to
normal.
8 - Some people leave at the end of the month because they get upset, and they lose their deposits, and some stay.
9 - We rent the rooms again, and the countertop is replaced.

You have this weekend until Sunday to make the payments. Or the process will start; be aware that some processes
might have a change of order, but in the end, it's always the same.
_____________________

We didn't pay, and in fact, that's exactly what happened.
We still haven't paid and have resorted to a lawyer to resolve this situation, which is completely illegal.

On August 11th, we still hadn't paid and were still living in the apartment. But:
- We had no water (first they sawed and then drilled the water supply pipe to the apartment)
- We also had no power (they vandalized the electric meter several times, and now not even E-REDES can repair the damage)
- We couldn't stay safe inside the house (they glued the lock and sawed through the internal lock)

We've only managed to maintain some sanity because there is complete solidarity among the apartment's residents.

So my advice, if I may offer advice, is this:

NEVER, NEVER rent a room from this company.

Nothing good to say. Horrible.

WARNING: Quarto e Quartos (Modoramo Gestão Imobiliária) are professional criminals who steal and do not return deposits.

THE CRIME:
These criminals stole my €750 security deposit band creating fraudulent invoices for non-existent "alarm services." The invoices were dated March, April, and May 2025 - BEFORE my mother even moved into the property in June. When confronted with this obvious fraud, they hung up on me and refused all communication.

EVIDENCE OF DOCUMENT FORGERY:
Invoice dates: 01/03/2025, 01/04/2025, 01/05/2025
Tenancy began: April 2025
Services claimed: "Alarm system" (property has NO alarm)
Total fraudulent charges: €66.74
Purpose: Steal security deposits from international students

CRIMINAL INFRASTRUCTURE:
VAT Number: 510948596 (report them to tax authorities)
Fake Address: Virtual office at WorkOffice BC to hide from police
Phone: +351 967 442 497 (Paulo hangs up when confronted)
They say to email, when you email no update and no deposit returned after months.

THEIR CRIMINAL PATTERN:
Target international students who don't know Portuguese law
Collect deposits through legitimate platforms (Uniplaces)
Create fraudulent invoices when tenant moves out
Steal deposits using impossible timelines and fake services
Hide behind virtual office address when authorities investigate

CURRENT LEGAL ACTION:
Criminal complaint filed with Portuguese Police (PSP) for document forgery and fraud
Tax authority investigation for VAT evasion and fraudulent invoicing
Court case active through Julgados de Paz
Media investigation underway exposing their criminal enterprise

SYSTEMATIC FRAUD:
This is not an isolated incident. Check their other reviews - hundreds of victims reporting identical deposit theft schemes. They are a professional criminal organization targeting vulnerable students.
WHAT AUTHORITIES ARE INVESTIGATING:

Document forgery (criminal offense - up to 2 years imprisonment)
VAT evasion and tax fraud (massive financial penalties)
Systematic fraud against international students
Money laundering through stolen deposits
Operating business through virtual office to evade detection

WARNING SIGNS:
Refuse to provide proper business address
Create invoices for services that don't exist
Target foreign students who don't know local laws
Use virtual office to hide from authorities
Hang up when confronted with evidence

MY ADVICE:
NEVER rent from them - they are professional criminals
If you're already a victim: File criminal complaint with PSP immediately
Report to tax authorities: at.gov.pt (VAT 510948596)
Document everything: Keep all communications and evidence
Contact media: Help expose their criminal enterprise

FOR OTHER VICTIMS:
If you've been scammed by Quarto e Quartos, contact me. We're organizing a class action lawsuit and criminal prosecution. There's strength in numbers against these criminals.

THE TRUTH:
Paulo and his criminal organization at Quarto e Quartos are not legitimate landlords. They are professional fraudsters who steal from students using forged documents and hide behind virtual offices.

LEGAL CONSEQUENCES COMING:
Criminal prosecution for document forgery
Tax investigation for systematic fraud
Business shutdown by authorities
Asset seizure for victim compensation

STAY AWAY FROM THESE CRIMINALS. They will steal your money and disappear behind their fake address.
Evidence available: Fraudulent invoices, police complaint documentation, tax authority reports, virtual office investigation.

SHAME ON QUARTO E QUARTOS for exploiting vulnerable students and stealing money through criminal fraud.

SEE YOU IN COURT.