Putnams Arvostelua 

149
TrustScore 4/5 tähteä

4,0

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Putnams made my saggy old sofa feel brand new again with a newly filled sofa cushion. It was an easy process, I sent photos and measurements and promptly received a competitive quote. Communication... Näytä lisää

Saanut 5/5 tähteä

Had foam replaced in a seat cushion as manufacturers foam was not great quality, cushion just received back and feels great . Experience from beginning to end very easy and very quick wouldn’t hesitat... Näytä lisää

Saanut 1/5 tähteä

My order was delayed by 3-4 weeks and I didn't get an update until I sent 3 follow up emails. After the third follow up email they still couldn't tell me when they were going to ship my item.

Saanut 5/5 tähteä

I purchased some items from them which are wonderful. i had several questions, and Tracey, who i spoke to on the phone, was so helpful and did so much to assist me, and to ensure that i could use th... Näytä lisää

Yrityksen tiedot

  1. Kauneus- ja terveysmyymälä
  2. Kodintarvikeliike
  3. Apuvälinetoimittaja

Yrityksen kirjoittama

Since 1979 we have been hand crafting comfort solutions in the UK. Our business is family-run (now run by the second generation). Have a problem or need a question answered? Call humans in our factory office on 01752 345678, we answer within a few rings. Our products include but are not limited to; pillows, toppers & duvets. Based in Devon, UK.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

149 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 27 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(149)

44 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Sleep in comfort & wake up pain free

Almost a year ago I started waking up with a headache, stiff neck & painful shoulders. This on daily basis, could not manage more than 5 hrs of good quality sleep. Only a pot of coffee would save me in the morning.
One of those mornings I asked Google " medical pillows for neck pain "
It has taken a while to decide & a month ago Putnam pillow & Buterfly pillow arrived.
My sleeping troubles are over, uninterrupted 6-7 hrs of sleep, often I do wake up still in the same position I fell asleep the previous night - and that's a miracle- no tossing & turning.
Wonderful company, smooth process from start to finish, high quality products, hand made, little label sewn in by Tracy " Find comfort " and I do .
All the Best, very grateful to all involved!
P.S.
I still enjoy my coffee in the morning, even more so now that I.m pain free.

6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Hi Hanna, thank you so much for sharing your experience. It really makes our day to hear our products help people so thank you for sharing your experience! All the best - the Putnams team

Saanut 5/5 tähteä

Excellent Service

I can't recommend Putnams highly enough. Arrangements made via email very straightforward, with prices clearly provided. Pickup and delivery very efficient and turnaround time for my cushions was within a week. All in all, excellent service. Thank you Putnams.

28. toukokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

Wow, thanks for the lovely review Sheena. We are so pleased you are happy with your cushions & service. All the best!- the Putnams team

Saanut 5/5 tähteä

Absolutely amazing

Absolutely amazing. Really happy with service. Lady on phone really helpful. All cushions returned within 2 weeks at lower than quoted price. Overall cost for 6 pads cheaper than one from the original manufacturer. Would very highly recommend them. Chairs have lovely new lease of life. Very happy, thanks

23. toukokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

Hi Georgina, thank you for the lovely review. We are so pleased to hear your price was under quote and you are happy with your cushions. - the Putnams team

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service. I ordered a slightly odd shape foam cushion and received a phone call the next day advising me to send a template which I did. When my order arrived there was a slight error, which was rectified immediately and with apologies. My new cushion arrived today and I am delighted with it. I would use this company again without hesitation.

13. toukokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

Hello Melody, thank you for the lovely review. I am so pleased to hear you were happy with our customer service. Enjoy your foam! - the Putnams team

Saanut 5/5 tähteä

Fantastic service from the team

Fantastic service from the team. Phoned at 10am and by 2pm they had quoted and cut our foam to size and we had popped in to collect it. Exactly what we needed - the lady who dealt with the order even took the time to check that what we'd requested was the best solution to our requirements even though this was only a small supply only order. We'll definitely be back when we have more foam and cushion requirements next winter.

25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Hi Mike, thank you for taking the time to leave us a review. We are so pleased you are happy with your foam cut to size and our service. See you in the Winter then! - the Putnams team

Saanut 5/5 tähteä

Excellent customer service

Excellent customer service. Quick delivery. High quality products.
I’ve had a few products from Putnams, most recently I ordered some custom cut foam for a garden seat. I spoke with Putnams about what I needed and they advised on the best type of foam for the order. They cut it perfectly to size, delivery was prompt and the foam is perfect for the space I had.

11. marraskuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

Hi Shannon, thank you for leaving us a glowing review. We are pleased to hear that you like your custom cut foam and were happy with our customer service team. - the Putnams team

Saanut 5/5 tähteä

Fantastic quality and great customer service

I have purchased a couple of products from Putnams (pillow and mattress topper) and have been blown away by their quality. The mattress topper is the most comfortable I have ever used and the delivery arrived quickly and well packaged. I was kept informed throughout the ordering/delivery process so can’t recommend Putnams enough!

6. tammikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

Hi Ben, thank you for taking the time to leave us a review. We are pleased to hear you are happy with our pillow and mattress topper. - the Putnams team

Saanut 4/5 tähteä

Putnams wool knee pad…

I bought a Putnams wool knee pad because Putnams have a good reputation and offer it as a wool option. The pad itself is great. I particulary like the wool option which is soft, comfortable and can be adjusted to give less/more support. I also opted for this pillow because it has an adjustable velcro strap to keep it in place. The BUT is that the strap is too long and therefore swivels out of place. The remedy would be to make the velcro on the pad itself longer so there is more adjustability. I contacted Putnams who were pleasant but said their team was too busy to make a 'bespoke' pad covering for me. My point is that I cannot be the only person with thinner than average legs! And the remedy for ALL pad covers is easily remediable. I have asked that the managment team discuss the issue and get back to me. I have managed a bodge sewing job myself to shorten the strap. But should not have to do this. Otherwise a great product.

28. maaliskuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

Hello Claire, we have replied to your email. Offering you a return or a partial refund. - the Putnams team

Saanut 5/5 tähteä

I’ve never used this company before but…

I’ve never used this company before but I always use firms in Devon where possible as o find them more trustworthy.in this instance I ordered a heavy duty cushion for my wheelchair I no tried it for 2 days but due to my condition it felt uncomfortable so I called them and was put through to a lovely lady called bubbles whom I discussed my problems with and she resolved the problem with no drama , i appreciate that so much being elderly things can be difficult but everything was so easy they will be my first stop for all my requirements

28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Thank you so much for the lovely review. We are happy to help and hope the adjustment works for you on this occasion. - Bubbles Putnam & the Putnams team.

Saanut 1/5 tähteä

Not worthy trying

They have a terrible customer service.
If you want to try a new pillow get from another brand, many other brands allow customers to experience the pillow and if we dislike we can return free of charge.

Putnams does let you try the pillow but you must not remove the plastic, which makes sleeping with it impossible.
In addition, if you want to return the item you have to pay for it.

Be smart and get from another brand, don’t do like me and try a new pillow with this brand it’s 0% worthy.

Ah and if you need a pillow asap, also don’t get it from take it takes forever to arrive.

14. maaliskuuta 2025
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

We send out our pillows in a sealed hygiene bag. This is for hygiene purposes. We recommend customers put this within a standard pillowcase to try the item before opening. Once this is opened the item is non-returnable. This is in line with all major UK high-street brands including John Lewis etc. We are sorry you were not happy with your pillow on this occasion. - the Putnams team

Saanut 5/5 tähteä

I have many problems due to a crash…

I have many problems due to a crash years ago and have just had more surgery on my arm. Therefore it is virtually impossible for me to find any Comfort or even sleep.
I am so grateful to have finally found a company like putnams who make quality products. I purchased their wool bed wedge, IT IS AMAZING! It is so soft and I have managed to sleep for a few hours for the first time in years.
I spoke to putnams before the purchase to ask their advice, they are knowledgeable and helpful, and If you have a problem they offer solutions to help you.
I also purchased their lumbar support which I needed help with as it was difficult to use with my fractured spine, and once again I spoke to Putnams, and once again they offered help to solve my problem.
It is unusual to find such exceptional service these days.
Do not hesitate to use this company if you need both comfort and helpful advice.
Their customer service is outstanding and their products are of the highest quality
Thank you for everything you have done to help me find some comfort after all these years

27. helmikuuta 2025
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Thank you for the lovely review. We are pleased you are happy with our products and customer service. - the Putnams team

Saanut 4/5 tähteä

My pillow arrived late on postage

My pillow arrived late on postage ! when I opened the package the smell was pungent and sickly!, even airing and washing the cover the smell has stayed , it made my hair and bedding smell , I emailed them stating this but apparently some people smell it worse so that was all the nurses and friends and family ! The concept was good but definitely not worth the money or stink !! After this I was given a full refund and some wool stuffing to try so all ended satisfactory

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Hello Bellinda, our director Hedley has been emailing you. We processed you a full refund and also sent you organic wool balls as an alternative filling with you keeping the original product. If you are still unhappy with our service please let us know what we can do. - the Putnams team

Saanut 5/5 tähteä

Foam bed wedge

We purchased a foam bed wedge in early December, but unfortunately the item was not suitable for us and the matter was immediately resolved. Excellent service!

14. joulukuuta 2024
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

We are pleased you were happy with the outcome.- the Putnams team

Saanut 5/5 tähteä

Great company, I am a repeat customer!

I have two pillows from putnams, their butterfly type one and their armchair head neck one. they are both very well made and very good. originally I thought that the armchair head neck pillow would be good if a thinner version could be created as its a bit to thick for me when on the sofa. HOWEVER it was a revelation when Putnams explained that I could open the cushion and unroll and cut the padding to size!! BRILLIANT! thank you Putnams! i got it as I have cervical nerve root problems and found it worked. I'm giving it 5 stars for the quality, and speed of arrival

9. joulukuuta 2024
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Thank you for the glowing review Caroline! We are so pleased you love our products. Wishing you lots of comfort! - the Putnams team

Saanut 5/5 tähteä

Bed wedge brilliant

Bed wedge brilliant , instant improvement in acid reflux symptoms, and really comfortable to lie on .

10. tammikuuta 2025
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Thank you for the lovely review Chris. We are so pleased our bed wedge is helping your acid reflux. - the Putnams team

Saanut 5/5 tähteä

Putnams make a lovely cushion

Putnams make a lovely cushion. Bought to help my mother with a sore neck. She loves it.

20. joulukuuta 2024
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Thank you for the review Heather. It is great to hear that the rest-a-head is helping your mother. - the Putnams team

Saanut 5/5 tähteä

Really comfortable pillow which helps…

Really comfortable pillow which helps to reduce my neck pain. I first went with the queen but swapped to the king as I wanted it to be larger and slightly higher to support my neck which is quite long. Great quality pillow, fantastic customer service and I'm very happy to buy from a British company

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Putnams-logo

Vastaus yritykseltä Putnams

Thank you for the lovely review Susie! We are so pleased you like your pillow. - the Putnams team

Saanut 5/5 tähteä

100% Excellent

I ordered a specialist item (bariatric seating cushion) which is superb and of excellent quality. It more than met my expectations and is superbly made. I have worked as a nurse for 20 years so know what good pressure cushions are... and are not...

Service and delivery were excellent and that was over the Christmas period too. I will be using Putnams for my following items, and their product reviews are all highly rated.

9. tammikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

Thank you for the lovely review Mr Peng. We are so pleased you are happy with our product & service. - the Putnams team

Saanut 1/5 tähteä

Delivery timesT

Ordered 19th December. Nothing on the website to say they close for 2 weeks over Christmas and New Year. I got an e mail saying they reopen on 2nd January and orders would be sent out after that. Now 7th January and it’s still not here.

7. tammikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Putnams

We had guaranteed Christmas cut off and delivery information on our delivery page. We make every order by hand and are extremely busy around Christmas so set these expectations out for customers. Sorry you did not see this but it was available for everyone to see. You also selected the free standard delivery service not the next day service that was available. - the Putnams team

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