Leigh was fantastic after a very traumatic couple of days of dealing with a corporate firm who just kept saying to me ‘the computer said no’ I couldn’t get sense out of anyone. Leigh recognised our fr... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The company has always been helpful and supportive to us. Driver Assad was so lovely, very kind and explained everything clearly and kept me updated on his arrival time.
Yritys on vastannut
Proximo were quick to get me a wav at short notice and sent me an email with photos of it before I agreed I was happy. Unfortunately my son was struggling to get in and out of the van from his wheelc... Näytä lisää
Yritys on vastannut
Great efficient company. Call backs when they say they will. Colin was polite, courteous and kept me informed of his timing when delivering the car. Gave me the time to run through everything with... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Yrityksen kirjoittama
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Yhteystiedot
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Yhdistynyt kuningaskunta
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very good and thorough handover with…
Very good and thorough handover with Assad this morning.
Assad was polite and professional. He showed us round the vehicle, explaining everything we needed to know.
Proximo have been brilliant.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good afternoon,
Thank you for your fantastic 5-star review! We’re delighted to hear that Assad provided a thorough and professional handover and made sure you had everything you needed.
Kind regards,
Will
Customer Experience
When our vehicle arrived at our door…
When our vehicle arrived at our door the delivery driver Colin from the local delivery depot could not have been more helpful, he explained everything very clearly and was willing to go over it twice if needed.
Thank you for being so considerate.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good morning,
Thank you for your wonderful review! We’re glad to hear that Dawn was knowledgeable, kept you informed, and made sure you were happy with your van.
Kind regards,
Will
Customer Experience
Dawn was very plesent and…
Dawn was very plesent and knowledgeable. She made sure we were happy with the van and told us everything we needed to know. Dawn also kept us informed of the time she would arrive here.
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Maurice,
Thank you for your wonderful review! We’re glad to hear that Dawn was knowledgeable, kept you informed, and made sure you were happy with your van.
Kind regards,
Will
Customer Experience
Assad dropped off my replacement…
Assad dropped off my replacement vehicle earlier and was great, explained everything thoroughly and made sure I understood everything, very helpful and professional
19. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Sarah,
Thank you for your kind words! We’re pleased to hear that Assad was professional, thorough, and made sure everything was clearly explained.
Kind regards,
Will
Customer Experience
Abbas was fantastic and very friendly…
Abbas was fantastic and very friendly and helpful
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good morning,
Thank you for your lovely feedback! We’re delighted to hear that Abbas was friendly, helpful, and made your experience a positive one.
Kind regards,
Will
Customer Experience
Flawless service all around!
Neville delivered a much needed replacement wav today whilst our own is in the garage for repairs. The service from Proximo has been exemplary from start to finish. Fast, efficient and the staff accommodating, understanding and polite. There are lots of baseline stresses and strains in looking after a disabled teen, and Proximo helped alleviate an added pressure and got us mobile again with zero fuss. Neville himself was a breath of fresh air, explained everything clearly and with a cheerful demeanour. Thank you Proximo, and thank you Neville. Will be recommending!
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Liz,
Thank you so much for your kind words. We’re delighted we could help get you mobile again and make things a little easier during a stressful time. We’ll be sure to pass your lovely feedback on to Neville, who will be thrilled to hear it. Thank you for recommending Proximo!
Kind regards,
Will
Customer Experience
Courtesy WAV
As a WAV driver, over the years I've needed courtesy WAV from Proximo. By coincidence I have had Colin drop off the courtesy vehicle. He is polite, friendly, understanding and we've had plenty of laughs especially when it came to adjusting the boot hoist. Previously, I have had a driver that thought they knew best. Colin is open minded and never rushes me. If I had a choice of who to drop off the courtesy vehicle I would say COLIN. I would like to praise the customer services too in particular Barry and Georgina. They are always honest with me even when it's bad news. They understand that I would rather know the truth and make other plans where necessary than be fed sugar coated news. Lastly, I wish Proximo had more WAVs with automatic ramp. Not all wheelchair users have someone to accompany them. That's why my own vehicle has a hoist ramp to maintain my independence.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good morning,
Thank you for sharing such detailed feedback. We're delighted to hear about your positive experiences with Colin, Barry, and Georgina. Providing honest, friendly, and understanding support is something we pride ourselves on, and we will ensure your kind comments are shared with them.
We also appreciate your feedback regarding automatic ramps and will pass your suggestion on to the relevant teams.
Kind regards,
Will
Customer Experience
Top service from Proximo
First class service from office to delivery/pickup. Rob McD delivered the vehicle and explained clearly everything about the access and securing of the chair. Would recommend Proximo every time.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Paul,
Thank you for your recommendation and positive comments. We're pleased that Rob provided a clear and thorough handover and that you received first-class service throughout the process. We'll let him know!
Kind regards,
Will
Customer Experience
Gloucester down and bound
Andover support ask round. The drive who dropped off the car was so polite and patient. Went through everything with pace. Didn't try to rush me at all. Excellent service from the gentleman. Really great, thankyou
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good morning,
Thank you for your lovely feedback. We're delighted to hear that the delivery driver was polite, patient, and took the time to ensure you felt comfortable and informed. We'll be sure to pass on your kind words to the team.
Kind regards,
Will
Customer Experience
Assad delivered me a replacement…
Assad delivered me a replacement vehicle to use as mine in garage,he was friendly and very helpful showing me everything on the vehicle making it very easy for me,would highly recommend
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Beverly,
Thank you for your kind feedback! We’re delighted to hear that Assad made the vehicle handover easy and straightforward. We’ll be sure to pass on your lovely comments!
Kind regards,
Will
Customer Experience
Good Service
Good Service. Paul Edney delivered the vehicle and was very helpful in handing it over
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi John,
Thank you for your great review! We’re pleased to hear Paul was helpful and made the vehicle handover a smooth and straightforward experience.
Kind regards,
Will
Customer Experience
Assad was very polite efficient and…
Assad was very polite efficient and helpful. All contact with the company from outset to delivery to completion has been professional and understanding
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Elaine,
Thank you for your fantastic feedback! We’re delighted to hear Assad was polite, efficient and helpful, and that you found the whole experience professional from start to finish.
Kind regards,
Will
Customer Experience
The delivery of the car was quick and…
The delivery of the car was quick and the delivery driver was really good and explained everything clearly to me
thank you Daniel Molinas
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Louisa,
Thank you for your great review! We’re pleased to hear Daniel made the delivery quick and straightforward and explained everything clearly. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Assad delivered the vehicle today
Assad delivered the vehicle today. He was very friendly and explained everything very well. I recommend this company.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Ashleigh,
Thank you for your lovely review. We’re delighted to hear Assad provided a friendly and informative delivery experience. We really appreciate your recommendation!
Kind regards,
Will
Customer Experience
Assad great guy made handing back super…
Assad great guy made handing back super easy and not stressfull made it a plesent exseriance
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Leon,
Thank you for your kind words! We’re delighted Assad made the handover easy and stress-free. He'll be happy to hear this.
Kind regards,
Will
Customer Experience
Thank you for coming to my rescue with…
Thank you for coming to my rescue with an adapted vehicle… vee was great went through the car with me
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Good afternoon,
Thank you for your kind words! We’re so pleased Vee was able to come to your rescue and take the time to talk you through the adapted vehicle. We’ll be sure to pass on your thanks.
Kind regards,
Will
Customer Experience
Excellent
We have used Proximo twice now they were excellent both times, we had a lovely lady named Dawn who explained everything in great detail, fantastic customer services via the phone and email, really liked the photos sent to see if the vehicle was suitable for my sons needs. The whole process was smooth and simple thankyou very much 😊
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Sarah,
Thank you so much for your wonderful feedback. We’re delighted Dawn and the team made the process smooth and straightforward, and that the vehicle photos were helpful in finding the right vehicle for your son.
Kind regards,
Will
Customer Experience
Excellent service from Proximo when my…
Excellent service from Proximo when my WAV was out of action. Colin the delivery fella was particularly good. Friendly and informative and he even calls to let you know he’s on route.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Jennifer,
Thank you for your lovely feedback! We’re so pleased Colin provided such a friendly and informative service and kept you updated along the way. We’ll be sure to share your kind words with him.
Kind regards,
Will
Customer Experience
These guys sure know how to look after…
These guys sure know how to look after customers . I feel really listened too and the delivery drivers are so helpful and just so friendly . Neville delivered me a car today and he was just brilliant and very respectful
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi The Korkmaz Family!
Thank you for your fantastic feedback. We're thrilled to hear you felt listened to and well looked after. We'll make sure Neville receives your compliments for his brilliant, friendly and respectful service.
Kind regards,
Will
Customer Experience
Assad was very helpful
Assad was very helpful, informative & patience.
Very grateful that we received the car within 2 days rather than 3.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Proximo Group
Hi Gail,
Thank you for taking the time to share your experience. We're pleased Assad was helpful, informative and patient throughout the process, and that we could get your vehicle to you sooner than expected.
Kind regards,
Will
Customer Experience
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