Protyre Autocare - Cambridge Arvostelua 

1 036
TrustScore 4.5/5 tähteä

4,6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Rengasmyymälä
  2. Jarrukauppa
  3. Autonakkukauppa
  4. Katsastusasema
  5. Autohuolto
  6. Aurauskulmien säätöpalvelu

Tietoja yrityksestä Protyre Autocare - Cambridge

Yrityksen kirjoittama

Yrityksen kirjoittama

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Yhteystiedot

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Yhdistynyt kuningaskunta

  • 01223 411441

4,6

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(1 036)

35 104 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great guys top service

Great guys top service. Last minute tracking needed for a class 7 commercial van. Found the time to fit it in that afternoon, and cheaper than anywhere else around.

13. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

0 star for protyre

0 star for protyre

I drove over an hour to get to protyre fitting centre in Cambridge only to be told my tyres were not there. Today was the appointment day confirmed by email.

This is very disappointing to say the least. I've requested a full refund and shall NEVER use protyre again. I was given a phone number for possible escalation only for the man at the other end to say he can't help! What terrible service!

13. joulukuuta 2025
Oma-aloitteinen arvostelu
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Dear Tokunbo Akin,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Kayleigh
Customer Care - Protyre

Saanut 5/5 tähteä

Quick, friendly and professional

Quick, friendly and professional service!

6. joulukuuta 2025
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Hello Chris,

We appreciate you taking time to leave us this five-star review. We're happy to hear you were pleased with the service provided our team in centre.

Best regards,
Eddie
Customer Care - Protyre

Saanut 5/5 tähteä

Quick service


My car was looked at without much delay. I needed a wheel alignment following a collision on a roundabout. The technician reported the body damage my car had sustained and then did the realignment.

28. marraskuuta 2025
Saanut 5/5 tähteä
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Hello Antonio,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Saanut 5/5 tähteä

Above and Beyond

The people there were fantastic, from the person who welcomed me to Pip who did my MOT.
He walked me through what was wrong and advised me on the exact advisories I would be getting, even fixed one of the issues that would have failed the MOT then and there.
Really went above and beyond

20. marraskuuta 2025
Saanut 1/5 tähteä

Broken Trust!

The service at Protyre Cambridge has declined significantly. Work is rushed, poorly executed, and customer care is almost nonexistent. This garage is simply not worth your time or money—choose elsewhere if you value quality service.

I had trusted Protyre Cambridge for years and even recommended them to family and colleagues. Unfortunately, my recent experience was unacceptable. I ordered a tyre online on Thursday for a Saturday fitting, only to be told on arrival that the tyre hadn’t arrived—with no explanation given.

I had travelled 20 miles for this appointment, yet the receptionist offered no apology, only a vague promise of a call later that never came. The lack of communication and accountability suggested my booking was deprioritized in favor of other customers.

By Monday morning I finally received a call, but since I was at work the fitting was delayed until Wednesday. When I returned, the technician placed my car on the ramp, printed the alignment readings, and made no adjustments—despite the fact I had already paid online for the full service. They claimed the bolts were seized, but another technician then drove my car recklessly across the road before returning it when they realized I was watching.

This behavior was both careless and unprofessional. Protyre Cambridge has lost my trust, and I cannot recommend them to anyone seeking reliable service.

8. lokakuuta 2025
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Saanut 5/5 tähteä

swift professional service and good…

swift professional service and good price

10. marraskuuta 2025
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Hello Dave,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Saanut 1/5 tähteä

Clueless about how to perform an…

Clueless about how to perform an alignment on SUVs with air suspension. Previously did not torque wheel bolts correctly and were loose. Avoid.

3. marraskuuta 2025
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Saanut 4/5 tähteä

The guys fitted new tyres as requested…

The guys fitted new tyres as requested - what more can I ask for? What would have been really nice? That my driver seat settings were not changed. They only had to drive it from the forecourt to the garage - surely they don't need to move my seat? I couldn't even reach the pedals when I got back in and I'm not that short! I was offered tea/coffee; the first two choices that I made were not working! Thankfully the third one produced a hot liquid!

29. lokakuuta 2025
Saanut 5/5 tähteä

Fantastic service

Fantastic service, highly recommend. Thanks again Protyre team.

25. lokakuuta 2025
Oma-aloitteinen arvostelu
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Hello Lea,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Saanut 5/5 tähteä

Great service

Great service. Started exactly on time and fitted a set of 4 new tyres in 90 minutes as promised. Really friendly staff.

22. lokakuuta 2025
Saanut 5/5 tähteä

Professional approach

Professional approach, did a good job very happy

20. lokakuuta 2025
Protyre Autocare - Cambridge-logo

Vastaus yritykseltä Protyre Autocare - Cambridge

Hello Richard,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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