The soft and firm pillows have proved themselves . Supplied with the quilted pillow sips/ protectors we have found they , like staying in a Premier In. Enhance our sleep both quality and length. Great... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent delivery. We were kept up to date about when the mattress would arrive and the guys who brought it in were really polite and helpful. Even negotiated our very steep stairs and tight corners... Näytä lisää
Both the pillows and winter quilt were excellent quality. The pillow have removable protectors with zips that made them above and beyond most pillows you buy and having tested them at Premier I knew... Näytä lisää
We bought the mattress based on our experience of sleeping on premier inn mattresses. However it has been just over a month now and the mattress has already become sunken where we both sleep, there is... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.
Yrityksen kirjoittama
- Our Promise
- As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.
Our Customer Guarantee
5 Year Guarantee
When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0333 010 3103
- premierinn@silentnight.com
- www.premierinnbed.co.uk
4,5
Erinomainen
5 t. arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I placed my order over the weekend and…
I placed my order over the weekend and received my new mattress on the Tuesday, I opted to have my old mattress removed for recycling. The delivery guy's phoned to say they were on their way half an hour before arriving. They removed the old mattress and delivered nice new one, removed the packaging and took it with them with no fuss. I know I was getting a quality mattress that I have already had the experience of sleeping on when I have stayed in a Premier Inn. I found the whole experience hassle free
16. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are delighted to hear you had such a hassle-free experience with your recent mattress delivery. It's wonderful to know you're enjoying the quality and comfort you've come to expect. Thanks Nigel.
All the best,
Sam
Premier Inn At Home
Vastaus yritykseltä Premier Inn At Home
We are so pleased to hear you had such a positive experience with our service and the quality of our products. Thank you for your wonderful feedback!
Kind regards,
Sam
Premier Inn At Home
Splashed out on a Silentnight Premier…
Splashed out on a Silentnight Premier Inn mattress. Very disappointed. Absolutely no comparison to the ones I've slept in at Premier Inns.
Thought I'd give it a couple of months and expected it to improve but it hasn't it's far too firm with no give, every morning I was waking up with back ache and shoulder ache. in fact I can no longer sleep on it and am now sleeping in my spare room whilst I decide what to do with it.
20. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Premier Inn At Home
We appreciate you sharing your experience with the mattress. We are truly sorry to hear it hasn't been a perfect fit for you. Your feedback is important to us as this has been noted.
Best regards,
Sam
Premier Inn At Home
Dreamy pillows!
I ordered some of your pillows following a stay at Premier Inn as they were so comfortable. They arrived sooner than anticipated and have been as comfortable as we'd hoped
1. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear that our pillows have brought the comfort of your Premier Inn stay right into your home! It's wonderful to know.
Kind regards,
Sam
Premier Inn At Home
The best pillows
I didn’t know you could buy pillows from Premier Inn, but I’m so glad I know now! I’ve always loved the pillows in their hotels, and now I have them at home. The best pillows! 😍
16. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are so happy to hear how much you love our pillows and that you can now enjoy that Premier Inn comfort in your own home! We appreciate your kind words Inga.
All the best,
Sam,
Premier Inn At Home
Had both firm and soft pillows to suit…
Had both firm and soft pillows to suit everyone in the house. They are so comfortable and so far keeping their shape
22. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear you're enjoying both the firm and soft pillows and that they are comfortable for your whole family.
Kind regards,
Sam
Premier Inn At Home
Vastaus yritykseltä Premier Inn At Home
Thanks Kenny, that's great to hear.
All the best,
Sam
Premier Inn at Home
Excellent mattress however there was a…
Excellent mattress however there was a delay in getting it to the house
16. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're happy to hear you love the mattress! We understand your frustration with the delivery delay and have noted your feedback.
Kind regards,
Sam
Premier Inn At Home
Would definitely recommend
Regular email updates following purchase to delivery.
We bought the bed frame, mattress and headboard and included the removal of the old bed as well.
On the day of delivery I got a call confirming the time and the two men were very polite and helpful firstly by clearing the old bed etc and then installing the new one.
They were quick and very respectful ensuring a smooth build of the new bed etc and mindful not to damage anything. I was very impressed.
The bed itself is firm but comfy and overall very pleased with our purchase.
Would definitely recommend
5. syyskuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are so pleased to hear about your positive experience with our delivery and installation team. It's wonderful to know. Thank you for your kind recommendation Louise,
Best regards,
Sam
Premier Inn At Home
A feeling of quality
I am very happy with the medium soft Premier Inn pillows. They are comfortable with a quality feel and zippered quilted covers.
21. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear you're happy with your pillows Isobel. It's wonderful to know you find them comfortable and appreciate their quality feel and quilted covers.
Kind regards,
Sam
Premier Inn At Home
Vastaus yritykseltä Premier Inn At Home
Can we ask you to move your review to our Hotel page Joanne,
Best regards
Sam
Premier Inn at Home
Had our premier inn mattress a month…
Had our premier inn mattress a month and absolutely love it so comfortable great buy
13. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are so happy to hear how much you love your mattress and that it's providing such comfort. Thank you for your wonderful feedback Mark.
Best regards,
Sam
Premier Inn At Home
Wrong size mattress
I order a mattress as I have a back problem. when it came it was the wrong size, so I call them up in the cooling off period to raise the issue only to be told they cannot do anything about it. So many gaps around the mattress my pillow keep falling in. This company is the worst I have ever had to deal with. Not very happy.
13. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are truly sorry to hear about the issues you've experienced with your mattress order, especially given your back problem. We understand how frustrating it must be to receive the wrong size and then feel unheard. We are reviewing your feedback internally and we'll reach out to you directly asap.
Best regards,
Sam
Premier Inn At Home
Delivery ahead of schedule by efficient…
Delivery ahead of schedule by efficient and professional operatives
11. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We appreciate your review and are so glad to hear that your delivery arrived ahead of schedule and that our team was efficient and professional.
Best regards,
Sam
Premier Inn At Home
Restaurant letting you down.Service…
Restaurant letting you down.Service from kitchen extrenely slow.
13. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
Can we please ask you to move your review to the Premier Inn Hotel page Brian, that way the correct team can pick this up.
Kind regards,
Sam
Premier Inn At Home
The delivery men arrived exactly on…
The delivery men arrived exactly on time and efficiently removed the old mattress while delivering the new one. The new mattress is wonderfully comfortable and the aches and pains I was getting with old one have all gone.
13. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so happy to hear that your new mattress was delivered efficiently Richard, and that you're finding it so comfortable. It's fantastic to know your aches and pains have disappeared!
Kind regards,
Sam
Premier Inn At Home
Great product
Great price, speedy delivery, helpful with putting matress in room. Offered to unwrap it for me. Took old matress away, new ones very very comfortable
19. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear that you found our prices great and that the delivery was speedy. It's wonderful that our team was helpful and that you're enjoying your new, comfortable mattress Diana.
All the best,
Sam
Premier Inn At Home
Really comfortable pillows
Really comfortable pillows. Got the firm ones for sitting up to watch tv and the soft to sleep on (front sleeper). Love them :)
12. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear you're enjoying your pillows and that you found the perfect combination for both watching TV and sleeping comfortably!
Kind regards,
Sam
Premier Inn At Home
My second order of pillows was never…
My second order of pillows was never sent and PayPal refunded!
19. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We are concerned to hear your order was not received. We appreciate you bringing this to our attention and our CX team will investigate this issue further.
Kind regards,
Sam
Premier Inn At Home
Had best sleep ever with pillows at…
Had best sleep ever with pillows at hotel. Was so pleased was able to purchase the same pillows,they are great, after spending a fortune on different pillows. These are really comfortable
2. elokuuta 2026
Vastaus yritykseltä Premier Inn At Home
We're so pleased to hear you had such a great night's sleep with our hotel pillows and that you were able to purchase them for your home. It's wonderful that they are providing you with such comfort!
All the best,
Sam
Premier Inn At Home
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