PowaKaddyArvostelua 

Had an intermittent problem with my 3-4 year old battery. Sent a message to Powakaddy and within 2 weeks the battery had been collected, fixed (with a new switch) and returned as part of the warranty, and I was kept updated throughout. Great customer support from Daniel, James and Sam

Very quickly and reasonably addressed my issue re: a dead battery.
Whilst I thought I may have to make a contribution to a replacement, I was sent a new battery with no cost incurred.

Contacted James as the height adjuster plastic broke, sent a replacement FOC ,
Great service

Contacted customer service team via weblink in relation to an issue with my Powakaddy battery. They responded immediately and arranged for a courier to collect the battery for inspection at their workshop. Battery was subsequently quickly repaired and returned via courier. Service was courteous and professional with clear communication. Thank you.

I had an issue with one of the wheels on my Powakaddy. after trying to fix it a few times I contacted Powakaddy. After sending my receipt and a photo, Sam arranged for a replacement wheel which arrived within 3 days.
Wish I'd contacted them sooner.

My electric trolley developed a fault on the golf course which meant having to reposition my bag every couple of holes! I phoned PK the next day and explained the situation to them.
They got back to me about an hour later and said they would send a replacement part which I could fit myself. They also sent a picture to show what needed to be done.
The part came the next day and I was able to complete the work in under 30 minutes.
My trolley is ready for its next round tomorrow, so I am a happy man.
Can’t thank them enough and will definitely be recommending them to anyone who is looking for an electric trolley.

Exceptional Service. Thank you.

I had a faulty battery under warranty, they arranged to pick it up at my convenience. Was picked up on Thursdays and received a new battery Wednesday the week after. Always used Powakaddy for my trolly and certainly don’t intend going anywhere else when the service is this good.

Had trouble turning on and off on my Powakaddy battery. Realised I still had a year left on warranty so I contacted Powakaddy who said send it in and we’ll sort it. They arranged a courier to collect it on a Tuesday By Saturday morning it was back on my doorstep and works perfectly. Great response great service. Very well done Powakaddy

I had a software issue with my Powakaddy CT10 GPS, where the golf course would not show up in the display when playing.
Contacted support and with the help of James, everything was sorted out in a few days.
Thank you for all the help, very happy!

Outstanding service from Sam, went above and beyond to make one very happy customer......thanks again Sam, so much appreciated.

Regards,
Graeme

I called Powakaddy support due to an issue with my CT10 GPS trolley.
Spoke to Sam who was extremely helpful.
He sent a replacement handle out,which arrived the very next day.
Trolley now sorted,I would like to Thank Sam for his great Customer Services.

I had an issue with the on/off button on my fx1 trolley it was only eight months old but I hadn't registered it, I spoke to Sam on technical and he couldn't of been more helpful sorted the issue straight away, I had proof of purchase which was all that was requested, absolutely top after care service from powerkaddy and Sam.

Just to say a big thank you to the powakaddy team for helping me my trolley switch can’t be more helpful
Many Thanks Derek

Purchased a compact CT8 around 3 1/2 years ago for nearly £900.
First the electronic controller failed, also the wheels didn’t fit properly, both had to be replaced.
Secondly, the drive shaft too the wheels failed and had to be replaced.
And thirdly, the same drive shaft failed again and because it’s now 6 months out of warranty PowaKaddy don’t want to know or help.
I was advised that the failed parts do not extend the warranty. Absolutely shocking quality and I would say there is an inherent problem with the quality of the parts they are using.
Had my first PowaKaddy for 15 years without any problems whatsoever.
Thank you PowaKaddy.
Phil

Further to your response, I have tried your support office who stated that as the warranty had expired (6 months ago) there was nothing they could do. I suppose apart from the fact I would be paying for a repair.

Recently I started having problems with my battery lasting 17 and a half holes. Yes it sounded corny, but it's true. I read recent information about the warranty on batteries tailing down up to the 5 year cover period. When I checked the purchase date on my trolley it was about 6 weeks inside 5 years so contacted PowaKaddy more in hope than expectation.
They told me it would take 5 working days once they'd got it to let me know what would happen.
What happened next completely wow'd me.
They arranged pick up of my battery, inspected it and a box appeared from them on my doorstep on the 3rd working day.
Inside a brand new battery! It arrived faster than the confirmation email telling me that I was due a delivery. A big thanks to Sam for arranging everything for me, including different addresses for pick up and drop off, due to me travelling.

p.s. I hired a trolley from the pro shop of a local club on pick up day, it was from one of their competitors, it wasn't a patch on my PowaKaddy.

The customer service is so first class that I sold my motocaddy and bought 2 powakaddys.
I am on my 3rd trolley to keep up to date.
The technical back up is so good it's like having the technician in your home.
Thanks to Daniel for sorting out a software gps problem over the phone.
Quality trolleys and technical backup, what's not to like?
Also thanks to James and Alan.

Had an issue with registering my new trolley and accessories, there was an issue with one of the products having a didget number missing, had dialogue with Jack from PowaKaddy and he sorted it all out, well done Jack and thank you, great service 👍

How refreshing to actually have a phone call answered immediately , dealing with support at Powakaddy was a pleasure gave them details of problem my son was having with his battery asked us to send photo via email of battery showing serial number and terminals , they have now arranged DPD to pick it when convenient for us,
Staff really helpful pleasant and knowledgeable ,

Excellent service from James in Technical Dept and his manager following an issue I reported. Quickly resolved and I am very grateful. Gives you confidence in your purchase of a Powakaddy trolley.

Battery would not charge, contacted Powakaddy and was given advise was given how to try to resolve this. Sadly, it did not work, contacted Powakaddy again speaking to same person who remembered my details. A next day return was arranged and within a week a brand new replacement was delivered.
FANTASTIC.
One comment, perhaps a text/ email/ call to inform me that a new battery was on its way would have added to the excellent service.