They don't have proper customer support only they do AI chat which take 24hr to get a reply, also some delivers are packing too many people in one car which is so uncomfortable
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great app that connects people and helps save lot of single trips... Great chats and great experiences while making extra bucks 😃
Yritys on vastannut
I booked a ride for my family (3 people) from Sun Retreats Sherkston Shores to Toronto. Eng went completely above and beyond for us! When our checkout time unexpectedly changed to 11:00 AM, he gene... Näytä lisää
Yritys on vastannut
L'appli Poparide est super efficace pour communiquer rapidement entre conducteur et passagers.En tant que conductrice, je contrôle précisément tous les détails des heures, points de rencontre, nombre... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Poparide is a carpooling platform used by over one million members to share rides between cities across Canada. Whether you’re commuting for work, heading to school, or planning a weekend getaway, Poparide helps you travel affordably and reliably. We verify every driver’s licence, display ratings and reviews for both drivers and passengers, and use a secure online booking system with upfront pricing—so you always know what to expect. Our friendly support team is available 7 days a week to help whenever you need it. Download the app on iOS or Android, or book directly from the Web. With Poparide, you can feel confident every step of the way.
Yhteystiedot
Kanada
- www.poparide.com
4,4
Erinomainen
457 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Love the app
Love the app. Helps save on gas, totally recommend
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for the 5-star review! 💚 We aim to make travel more affordable for everyone 😊
I tried to book with one of the rider…
I tried to book with one of the rider from Oshawa to Cornwal...they start from 7pm to 10pm to 11pm and now they said car broke canceling the ride....unprofessional attitude.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thank you for sharing your experience. We’re really sorry to hear about this; that’s not the kind of experience we want for our members.
We take concerns like this very seriously and would appreciate the opportunity to look into it further.
Please contact us at support@poparide.com with your trip details, and our team will review the situation carefully.
When it works well it works
When it works well it works. I was shown this by a friend and have now made a couple excellent trips to places that would have been a couple buses . Watch reviews or people that don’t communicate well .
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for your review, Steven!
We're glad to hear Poparide helped you make some great trips, and thanks for your tip about checking reviews and choosing people who communicate well.
Remember that you can report members directly on the app or contact us at support@poparide.com if something isn't working well.
Thanks for being part of the community!
I took a ride from Edmonton to…
I took a ride from Edmonton to whitecourt and it was a great ride with Amarjit bhai , he is very nice and friendly and very knowledgeable. I like this platform. Thank you so much Popride team.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
We are thrilled to hear you had such a great ride from Edmonton to Whitecourt with Amarjit. It is wonderful to know that you found the trip friendly and informative.
Welcome to the Poparide community 🧡
It’s my first week having people with…
It’s my first week having people with me on board. Great experience so far. I believe I would continue….
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
We're so glad you enjoyed your trip with Poparide! Thanks for being part of our community. 💚
I’ve been using Poparide for 3 years…
I’ve been using Poparide for 3 years now and have nothing but positive things to say about the platform. Obviously you have the occasional negative experience but that’s an individual issue rather than the platform. I feel very safe and comfortable using this app. The drivers are reliable in my experience and the passengers I’ve shared rides with have always been pleasant. When I’ve had issues Poparide has been prompt to refund me and even offer extra credit towards future rides. 10/10. I’ve recommended it to all my friends. I’m also a young and petite woman and have always felt very safe
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thank you so much for sharing this thoughtful review!😍 We’re really glad to hear that your experience with Poparide over the past years has been a positive one. It means a lot to know that you feel safe and comfortable using the platform, and that both drivers and fellow passengers have made your trips pleasant.
Thanks again for being part of the Poparide community and for taking the time to share your experience with others!🧡
Superbe application
Superbe application, j’ai trouvé mon covoiturage facilement et tout a été respecté
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Merci d’avoir partagé votre expérience et pour cet avis 5 étoiles ! 💚 Nous aimons rassembler les gens et rendre les voyages faciles et abordables.
Thank you Postcode for me to easy…
Thank you Postcode for me to easy earning as a newcomers
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for your 5-star review, Ashok!
Just to clarify, Poparide is a carpooling platform that connects drivers and passengers travelling in the same direction to share trip costs.
Under carpooling regulations, drivers are not allowed to make earnings from trips; members only receive compensation to help cover their travel expenses.
If you have any questions about our service, feel free to reach out to us at support@poparide.com. Our team will be happy to help!
Saved my a** many times
Customer service 5/5. While some of the drivers on the app can be challenging, customer support is very accommodating and understanding.
The app is super easy to use, not overly complicated. Notifications are minimal and does not spam emails.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
We are thrilled to hear that you had a great experience with our Support Team.
Providing accommodating and understanding support is a top priority for us, and we are glad we could help you navigate any challenges with drivers. It is also wonderful to know you are finding the app easy to use and that our notification frequency is working well for you.
We appreciate having you in the Poparide community! 🧡
Vastaus yritykseltä Poparide
Hi Ichechi,
We're glad to hear your trip went smoothly and hope your future rides are awesome!
Rude drivers
Rude drivers
Some drivers on the app are very rude and without manners.
They
Don't vet them
What is important to them is money.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
We're sorry to hear you've had bad experiences with some of the drivers on our platform. Kindness is a core value at Poparide, and we strive to create a respectful and friendly environment among our members.
We'd love to have a chance to look into this further. Please contact us at support@poparide.com with your trip details, and our team will review the situation carefully.
Usually a good experience - except when it is unsafe and ignored
Usually a good experience.
However, there was one incident when a driver did now show up, communicated incorrect information, refused to answer their phone, and left me stranded in a rural area by a highway they asked me to go to. Poparide did not provide a report on what happened or provide any information on what would be done to ensure safety in the future - instead, they blocked me from the app when I asked questions.
I think that issues like this need not only to be published on sites like this, but also have options for regulator intervention - without fear for retaliation.
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thank you for sharing your experience. We’re really sorry to hear about this; that’s not the kind of experience we want for our members.
Safety and trust are at the heart of our community. We take concerns like this very seriously and would appreciate the opportunity to look into it further. Please contact us at support@poparide.com with your trip details, and our team will review the situation carefully.
Amazing platform
Amazing platform. I am so glad i found it.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for your review! We're glad to have you as part of our community 😊.
Try popa ride it's excellent and affordable ,easy to use , fun as well
It's easy to us ,affordable as well .an excellent choice to get places and have fun meeting new people as well
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for sharing your experience and for the 5-star review! 💚 We enjoy bringing people together and making travel easy and affordable.
Ease of use
I have been using the app for over 3 years now and it is safe and easy to use. Their customer service is also very great. I had an issue once where the driver left before the scheduled time of the ride. I reported it and they responded promptly and I got refunded right away. I always recommend the app to my family and friends.
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for the kind words and for being an active part of our community! Safe travels from the team! 🤩
C’est la première fois que…
C’est la première fois que j’expérimente le covoiturage. J’adore. Les systèmes de paiement sont secure de sorte à ce que les paiements ne se doublent par inadvertance. C’est facile de voyager et en plus les prix sont vraiment abordables. Ça me permettra de voyager plus souvent .Merci d’exister 😊
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Nous sommes ravis que votre voyage vous ait plu et que vous soyez désormais adepte du covoiturage ! Nous aimons rassembler les gens et rendre les voyages plus abordables et durables. Merci de faire partie de notre communauté💚
I had cancelled a ride because of an…
I had cancelled a ride because of an emergency. And they refunded half of the ride because it was last minute but it has been over 10 business days and I’ve still not received the refund. It was refunded on February 1st and it is now the 21st. They don’t refund the rides. Beware. If the ride goes according to plan then it all goes well. But if you have an emergency then you are screwed
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Hi Julian. We’re sorry to hear about your experience with the refund. All cancellations are processed according to our Passenger Cancellation Policy. If you believe there has been a mistake, please reach out to us at support@poparide.com.
Regarding your refund, once we process it, the funds are immediately released on our end. From there, these are handled by your bank or credit card provider, and processing times may vary. If you’d like us to share the transaction details so you can follow up directly with your bank, kindly send us a message through our primary support channel, and we’ll be happy to help!
Honest review from a Brazilian
When I was living in Canada I used to employ Poparide as a passenger. My first trip was from Ottawa to Toronto with a kind French guy in a brand new Mercedes.
After that, I had several sucessful rides and I felt special as a costumer.
I'm writing this review to congratulate the poparide team and the drivers that make our trips affordable and fun.
Thank you Kindly,
Oscar Azevedo
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for the kind words and for sharing your experience! 💚 We enjoy bringing people together and making travel easy and affordable. Thanks for being part of our community! 😊
Great app for car sharing
Great app for car sharing. Works really well for trips between Vancouver and Whistler.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Thanks for sharing your experience and for the 5-star review! 💚 We enjoy bringing people together and making travel easy and affordable.
App works well in city areas.
App works well in city areas.
So far met many good drivers.
Be ware of scammers asking for money out side of the app.
Book with users that have been verified & have reviews.
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Poparide
Hey James,
We're glad to hear you've met many good drivers!
You're absolutely right, it's best to travel with verified drivers who have great reviews and never pay outside the app to prevent scams.
Safe travels!
Trustpilot-kokemus
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