Playasia Arvostelua 

I never got the item I paid for. I was sent the wrong item, it took forever for a reply, and they say they're waiting for an answer from the internal team, but they decided to now ignore me, and are refusing to give me my refund . order number is 64561063

I never got the item i paid for, and still (2 weeks later) i haven't recieved a refund, even after sending them all the proof, and contacting customer service countless times
My order # is 64561063

edit: 4/14 They are now trying to get this review taken down. Manipulative predatory liars. Beware! They also cancelled another preorder I had because they oversold again.

What happened to PlayAsia?! They used to be a reputable company.
They take orders for items that they don't have, then string you along with delays.
Then they refuse to refund your money, instead saying they will "refund" your money to their PlayAsia wallet. That's not a refund!
They have been running me in circles for over three weeks with claims of a "technical issue" with PayPal which prevents them from issuing a refund, instead pressuring me to agree for them to continue to hold my money in their "PlayAsia wallet". No!

I preordered 2 items and also purchased an in stock PS5 game back in January. In late February they email me to tell me the PS5 game is sold out and no longer available. I've been trying to get my money back for over a month now.
I then thought to search online if other people are having this issue - which brought me here. Yes indeed this isn't an isolated issue.
I now filed a claim with PayPal, which they promptly approved. PlayAsia then emailed me saying my claim was the reason PlayAsia couldn't issue the refund, and that if I withdrew the PayPal claim then PlayAsia would promptly issue my refund.
I responded with confusion, asking how could you issue the refund when you told me a dozen times previously that you couldn't issue a refund because of a "technical issue".???
When they finally responded, they again blamed the hold up on me and my PayPal claim, and they stated they would issue my refund to their PlayAsia wallet if I withdrew my complaint. That's not a refund!
BEWARE! Super shady behavior from this Chinese company.
I see they are still taking preorders for other items I know are extremely limited and sold out everywhere. They are stealing people's money and holding it interest free in their PlayAsia wallet. Don't let them do this to you! File complaint and claim with your credit card company or PayPal immediately if they do this to you.

I am writing this because I already know this complaint will likely receive the usual automatic response telling me to contact you by email.

The problem is: I HAVE BEEN SENDING EMAILS.

It has now been SIXTEEN days since I received the incorrect item and opened a ticket. I have sent countless emails and used your customer service system multiple times. All I have received so far are repeated responses saying that there is “no update yet.”

My last response, 4 days ago, was that you were “waiting for an answer from the team” and trying to expedite the process. Since then, I have received no further communication.

At this point, it feels like I am being ignored instead of having my issue resolved.

This is regarding order #64561063. I have already provided all the required information and evidence. There is no justification for this delay.

PLEASE resolve this issue and process my refund.

I hope that if you respond to this review (since you seem to respond here but not to my emails), it will be with an actual solution and my refund already in progress.

Paid for an item, got an email a day later to tell me the item was actually not in stock, but my only refund options are wallet credit and not original payment method. Never heard such plain lies before, raised a dispute with Paypal and reccomend everyone else does the same.
Used to be a great shop but now I'll be forever avoiding it.

Edit: Customer support is asking me to close the PayPal Dispute and they'll "definitely" refund me then. NEVER DO THIS, ITS A SCAM. ALWAYS ESCALATE WITH PAYPAL.

Here’s today email reply from the scam store Playasia, ‘Please allow us to clarify: at this time, the only refund option available is through wallet funds.’ Till today I’m as a customer was force to pick 2 options from them, 1 is that have my refund to wallet funds, 2 is that have my refund transfer back to my original payment and I picked this option, and it is almost coming to a month now, I yet to get my refund, I kept getting force to put my refund into Playasia’s wallet funds, nah, at this point my time had been wasted, I can keep repeating saying the same thing, Playasia want me to put my hard earn money into their disgusting wallet funds, then Playasia better triple my original payment, the stress and wait I had to deal with them and not seeing my order or money coming to me, constantly lie to me 5 to 7 business days is all they needed to refund me, forcing me to have my refund return to their wallet funds and have the guts to tell me is safe and can purchase anything with it in the future, the time and money I wasted to go find the item which their supplier messed up the order, Playasia can ask their supplier to pay for this mistake since they like to blame their supplier for it, I have an invoice for the purchase of the item Playasia can’t get it for me, is 3 times the original price, I also gave Playasia 3 options, why don’t Playasia pick one? My options is all joke to them, Playasia have 4 days left to refund me, I’ll be happy and waste my hard earn money just to sue Playasia at this point.

I have had good experiences buying physical items from them that needed to be shipped to me. But they will burn you if you buy a STEAM code for a game. The two codes I bought were used codes and STEAM will not help you and Playasia customer service drags out a huge process of e-mailing pictures and video to prove that they sold you a code they already sold to someone else. Who wants to spend hours getting a bargain code to work that you only spent $5 on. I ended up buying the games again direct from steam at a better price.

Absolutely disregard for the customer. I placed order #63755143 for Terminator 2D: NO FATE, but after a month of delayed delivery, they canceled the order. I placed order #64658790 for Hi-Fi RUSH [Deluxe Edition] on the first day of pre-order (March 15, 2026), and a couple of days later, they also canceled the order. And every time they keep saying the same thing, that the item is suddenly out of stock, even though everything was in stock when I placed the order. My offer to offer me a discount in the store (promo code) as compensation was also rejected. They don't want to do anything or resolve anything, they just keep saying the same unintelligible things. The online support is terrible and doesn't answer for anything.

I had an issue with a parcel that stopped showing any tracking updates on January 23.

I contacted customer support multiple times starting February 2, but instead of taking responsibility or initiating a proper investigation, I was repeatedly asked to contact my local post office myself.

Following their advice, I contacted my local postal service, which confirmed in writing that until the parcel is delivered, the responsibility lies with the sender and their shipping partner. Despite this, I continued receiving the same generic responses asking me to monitor the tracking or contact the post office again.

No concrete action was taken for a long time, and I eventually had no choice but to open and escalate a dispute through PayPal. The case was resolved in my favor due to the absence of proof of delivery.

What is most disappointing is not the delay itself, but the way the situation was handled. I expected a much more proactive and responsible approach from customer support.
I also reached out afterward to provide feedback on the experience, but I did not receive any response.
Overall, this experience has significantly affected my confidence in this retailer.

Update 2:

Following this review, PlayAsia responded publicly and asked me to contact their support again with my order details.

I did so, but unfortunately the reply I received did not address any of the concerns I had raised. Instead, I was sent a generic response about the PayPal refund process, which was not relevant as the refund had already been completed.

This confirms my initial impression: the issue is not just the delay itself, but the lack of proper customer support and attention to customer inquiries.

It is disappointing to see that even after making the issue public, my concerns were still not properly acknowledged or addressed.

I’m new here. I purchased a product key with my credit card, but it was rejected. After switching payment methods, the order still showed ‘cancelled.’ I was told to wait 5 days for a refund. Terrible first experience.

Fast shipping! Reasonable price! Authenic product.

Scammers

I paid for a gift card but never received it.
They asked me to send verification documents, which I did immediately, and after that they completely stopped responding.
I sent multiple emails and got no reply at all.
Very unprofessional and suspicious behavior.
I do not recommend this store to anyone.

First time preordering a collectors edition from their site and I was informed a week after the release of the game they cancelled my preorder.
I will possibly not be getting my full refund as well.
I am DEVASTATED. I was really looking forward to this collectors edition.
I will not be pre-ordering from the site again until they can confirm their preorders. From other reviews it seems this is also a common issue. Buy at your own risk.

J'ai utilisé Playasia pour la première fois récemment pour acheter un jeu jamais sorti en version européenne : Apollo Justice Trilogy. La livraison a été rapide (2 semaines environ) et le jeu est arrivé sans aucun problème; neuf sous blister dans sa version "asie" (comme attendu) en parfait état.
Pour conclure, très bonne expérience ! Je regrette pas d'avoir essayé de passer par ce site, et c'est fort possible que je réitère l'expérience.

i am a Dragon Quest collector and i ordered 3 guides. one of the guides was not available until march 10,2026 which was fine, but they could have sent the other 2 items that are in stock. now I'm nervous .i been waiting a month and they might not even have the guides in stock to ship to me. they have 2 more guides i need and i will discontinue using this store/site, the email response was rude and arrogant to make them self look good. i was aware of the one delayed pre order ,but they could sent the others items .not to mention more money to ship to USA. they have a lot of items i have been looking for ,but there turn around time is horrible.

just had the last of it 😔😔😔😔😁😔 is that the same for the other ones that the last of them is that you are a bit more like the other person and the same person is that 😅 or not a person to help you 😭 it 😔

wjwjeji is that a good thing to say to him that I was going to get a new car for the

I ordered some things 7 months and still has not shipped. Their customer service at least responds quickly but no progress in terms of getting products out according to my experience.

They are absolutely legit, and they deliver the codes so quickly and securely just verify that it's you! I'm so happy I finally have my dream game that isn't in the us yay!!

Play Asia continuously failed in deliver.
I have 2 Play Asia orders delayed over 200 days each in 2024 and 2025.
My first order in 2026 going to extreme.
1. The system stated the item 'in stock'. I purchased on 31-JAN-2026.
2. I spent 16 days to show Play Asia staff getting the 'in stock' item and proceed to shipment.
3. Shipment label created on 16-FEB-2026. It sit inside Play-Asia warehouse until 26-FEB-2026.
4. Play Asia customer service officer and senior customer officer responded with total ignorance and arrogance: company policy is 30 days shipment (counted as the item actually shipped out). There is nothing Play Asia can do, blame the delivery carrier. Customer only forced by Play Asia to wait.

I am Play Asia regular customer for years.
Play Asia punishes their customers with ignorance and arrogance.

7/3/2026 5.52pm
To Play-Asia:
From 2024 till now, I have hundreds of correspondence and interfacing with Play-Asia. Your 'official reply' and request for order numbers should be you taking proactiveness to solve my problems. STOP those window dress, high ground insincere response. I experienced over 400 days of delay in 3 consecutively years through Play-Asia orders. The serve problems continuously happen, initiate, trigger by Play-Asia.
Be responsible and fulfil your duty as Play-Asia paid staffs.
Play-Asia induce serve damages to hundreds of customers consecutively through years.

I am new here and already I had become suspicious of this company. I wanted to order fsx 2020 and noticed that there are no details about the product written such as system requirements, does it work on windows 11 so on and so forth. Reading other complaints, which I find valuable,they mention how difficult it is to receive their items in a timely manner. Therefore, online customer communications such as stating that a product is not available or may or may not be available will at least allow us to make a decision on where to go next. Maybe give information on where we can find a product through an affiliate of yours if you have one, This gains trust. Finally, saying this and that about "its out of our control" does not gain customer trust. Its like saying "we don't give a damn"., so stop being lazy and find ways to satisfy customer demands. I am looking elsewhere. .