Pilbeo Arvostelua 

Everything from start to finish was excellent - from initial email contact regarding hotels serviced to delivery of bags. Hotels which were not on the published list were added promptly.

Pilbeo provided excellent service for our luggage transfer along the Camino Inglés! The clear instructions, regular notifications, and impressive app (with itinerary and photo upload) made the process seamless. Being able to print bag labels with a QR code through Pilbeo app was a great touch. Highly recommend!

Unkindness by Pilbeo on the Camino Frances - middle-aged pilgrims needing help with backpacks be warned! Unkind, hostile, inpatient and aggressive phone contact with this service was so upsetting to me as a first-time pilgrim. I came to Spain with an open heart to walk The Way but need help with my bag (59 years old). Pilbeo’s failure to provide clear instructions as to when and exactly where to leave the backpacks led to confusion on the first two mornings of my pilgrimage (Roncesvalles and Pamplona) that could easily have been smoothed over with kindness and patience on the part of their telephone dispatcher. Instead, I felt wrongly accused and verbally abused. The second day was even worse than the first! I stood outside in the cold on the street in Pamplona for 1 hour and 15 minutes past the time they said they would pick up only to call to inquire when they would be there and again was subjected to a storm of verbal abuse by the phone dispatcher. I am a pilgrim on a spiritual journey in Spain who is a kind, polite, and thoughtful person who needed help. I also paid for a service offered exclusively to pilgrims, so I find the lack of specific details about pickups particularly troubling. I suggest Pilbeo work on their instructions. In the meantime, your dispatcher should be ashamed of this lack of courtesy. Whoever was on the phone on Saturday, April 19, 2025 and Sunday, April 20, 2025, you made me cry, you gave me a bad impression of Spain, and your lack of human kindness, flexibility and customer service disappointed me deeply. Not acceptable! For fellow pilgrims, consider other options.

Amazing company. My suitcase was always at my next hotel and when I was very late one morning, they waited until it was ready.

Puntuales, serios, todo perfecto, recomendable al 100%. Información en todo momento a través de la aplicación y del wasap. Sin duda repetiremos.

Camino Portugués de la Costa, desde Oporto a Pontevedra, mi segundo año con servicio de transporte de mochila con Pilbeo, servicio impecable, recomendable 100%.

We walked Camino from Porto from October 14 to 25, 2024. Pilbeo provided hustle-free service. The communication was smooth and the luggage always waited at our next accommodation. We are planning Camino Primitivo next and will use the Pilbeo service again.

Por su sencillez de contratación web.
Por su flexibilidad tanto en formas, como en tiempos para el pago.
Por sus precios y ofertas.
Honestos, serios y efectivos.
Se nos cayeron dos compañeros de ruta, y nos abonaron la diferencia en pocas horas.
Volveremos a contratar con ellos sin duda.

Walking the Camino de Santiago from Porto (16 September to 5 October).
We are 4 senior Pilgrims from South Africa, and we have to decide - day pack or full pack.
We decided to opt for day pack walking.
Now the next question - where do we find a creditable company to transfer our luggage?
Searches on internet lead us to a couple of companies and after reading the reviews we decided on PILBEO. This was the best decision to use PILBEO.
From the first time we made contact, via the PILBEO website, we had prompt feedback on every request and questions.
PILBEO perfected the definition of client service.
The luggage tags, with our itinerary, were emailed to us.
Full payment was requested and done up front with NO hesitations that we could lose our money.
From the first luggage pick up and drop off there were not a single day that our luggage were not at the specified location.
PILBEO, you also perfected the process of transferring 100's of luggage pieces.
We stand in awe how good your system works.
Well done PILBEO!!
We commend you and recommend you for any Pilgrim who needs luggage transfer.

I used them recently and I had an outstanding experience. Super efficient, very easy and pleasant to deal with and they never failed us. I would highly recommend them and I will most definitely use them again for my luggage transfer requirements on the Camino.

Thank you, Pilbeo, for your five-star execution of picking up and delivering our luggage without a hitch. Your timely communication text reassured us that we would have our luggage at our lodging when we finished walking the Camino every day. Job well done!

Servicio estupendo, me notificaron a través de la aplicación cuando recogían mis maletas y el momento que llegaban al siguiente destino.!! Todo muy profesional.!!

Fabulous service, no hitches & all went super smoothly.

Thank you so much!

Absolutely brilliant, I have used them 6 times and also booked them for others. I’m using them again next week and I am trusting them with my sisters Camino next month. I would not use anyone else. Bravo Jesus and Pilbeo 👏👏👏

Una empresa muy profesional. Todo te lo hacen muy sencillo. No te tienes que preocupar de nada solo de dejar las maletas en recepción y cuando llegas a la siguiente etapa lo tienes en el alojamiento. Súper fácil.
Se me olvidó un cargador de móvil en el apartamento de Sarria y ellos mismos nos gestionaron la recogida y nos lo llevaron al pueblo donde estábamos, todo un detalle.

Reliable and effective! It has been 3,5 years since we walked our last Camino. In the meantime future has reached The Way. This time we used Pilbeo - the app made everything SO much easier and comfortable.
We really recommend this company!

Empresa seria, eficaz y resolutiva.
Funciona de maravilla!
Son muy formales.
La experiencia ha sido de 10.
Volveré a contratar con ellos sus servicios sin lugar a dudas.
Tuve un problemilla y lo solucionaron de forma rápida y elegante.

Trustworthy company. We had no problems. Bag collected and delivered on time. They responded quickly when contacted. Highly recommend. Portuguese Camino, June 2024

Este es el segundo año que hemos contratado el traslado de maletas a Pilbeo.El año pasado hicimos el tramo del camino de Vigo a Santiago y de Santiago a Fisterre.
Este año hemos hecho el tramo de Sarria a Santiago.
En todos los casos el servicio de traslado de mochilas y la atención al cliente de Pilbeo ha sido muy buena.Lo recomiendo.

OUT-STANDING!
What a fabulous service. What a wonderful company.
Myself and my Mam have just finished the Camino (Sarria to Santiago) and we used Pilbeo. We're SO impressed. We booked in advance and had all our address/stays marked out. Each morning we had to have our bags ready at 8am. We walked and were greeted with our bags at our next stop. The App is brill. You get a message to say 'your bags have been collect from ___' and then again 'Your bags have arrived at ___'. Very re-assuring.
Thank you SO MUCH Pilbeo. Can't recommend you enough 🙌