Pickalbatros Resorts Arvostelua 

Wonderful Stay in wonderful paradise
Amazing atmosphere in amazing part of heaven on earth
Unforgettable vacation with family in unbelievable resorts
Team management atmosphere and everything else
Thanks a lot for all the entire staff

My family and I booked a week holiday at Pickalbatros Portofino resort in Marsa Alam. We were welcomed by Mr Haitham Aly and his team. The service was extraordinary. He has gone the extra mile to make sure our holiday is enjoyable and smooth. My kids said that this is the best resort they ever been to. Never get bored as there is always things to be done. Amazing food with great presentation and variety of food to choose from and suitable for every diet. They made a surprise birthday party for our son and came specially to decorate his room. The birthday cake was amazing. I fully recommend the place as it suits everyone.
Many thanks Mr Haytham Aly for such a lovely service. You are very professional.

Haben unseren 1 Urlaub in Ägypten etwas anderes vorgestellt. Wir waren bei Albatros in Sharm El Sheikh. Grundsätzlich waren wir mit den Service von Mitarbeitern zufrieden, deswegen auch 3 Sterne ansonsten wäre es nur 1 Stern, aber leider war das Essen und die Getränke alles andere als 5 Sterne. Essen und Trinken war basiert auf nur eine Richtung und das war EID Woche, was ich auch verstehen kann aber andere Gäste zu vernachlässigen finde ich eine Frechheit. Da wir Hindu sind dürfen wir kein Rindfleisch essen (80% des Essen bestand aus Rind). Wer Vegetarier ist hat großes Problem. Da wir Montag und Dienstag Vegetarier sind gab es für uns kaum was zum Essen, vorallem achten die Köche nicht drauf das man 2 verschieden Pfannen nützen muss um Nudeln vorzubereiten (für Veg und Non Veg) aber hier verwendet man alle Pfannen für alles ob Fleisch oder Veg. Leute aus Indien essen kein Rind und auch die Gerichte werden dementsprechend gekocht aber in diesen Resort legt mein Wert drauf (Beispiel eines Gerichtes: Indian Beef Curry) das schlimmste was man machen kann, da Inder kein Rind essen!! Die 20% die man Essen konnte waren vorbereitet als wäre es ein Krankenhaus Mahlzeit (ohne Gewürze ohne Salz und Pfeffer etc). Getränke sind -5 Sterne. Mojito eines des einfachstes Cocktail wird mit irgendein beliebigen Vodka und 7Up vorbereitet und Whiskey Sour mit Whiskey und 7up. 7Up ist die Lösung für alles. Alle Vodkas und Whiskeys sind -5. Nach unsere Beschwerde am 2 Tag hat man sich bemüht aber leider immer noch keine 2 Sternen Wert. Die 3 Sterne sind nur für die Mitarbeiter die trotz allem sehr freundlich waren und für die Anlage.

Wij gezin Vader, moeder en dochter (9) hebben een heerlijke vakantie gehad.

aqua park zijn 3 hotel naast elkaar, van dezelfde firma, waardoor je overal kan liggen zwemmen en eten.

Lees de gehele beoordeling om niet gelijk een negatief beeld te krijgen.

Aankomst 2
Wij kwamen laat in de avond aan en moesten lang wachten voordat we geholpen werden, er stonden gewoon 4 mensen achter de receptie e 1 was er aan het werk (klacht afhandelen). Toen we eindelijk geholpen werden, werden we zo onbeschoft geholpen dat ik weg wilde.
De jongen die ons hielp was waarschijnlijk het zoontje van de baas, want die gedroeg zich echt onbeschoft en ongeïnteresseerd. Ja toen er betaald moest worden was hij er als de kippen bij.

Dit laten we achter ons, want de rest was top.

Kamer 8,5
de kamer was schoon, ik kan wel zeggen zeer schoon, met een 2 persoons bed en 1 persoon bed. Wij vonden de bedden erg goed slapen en er waren meerder kussens om uit te kiezen dus ook goed. De douche was redelijk groot en voorzien van krachtige douche straal. Elke dag werd onze kamer perfect schoon gemaakt door Saadoun Gaber, complimenten voor deze medewerker elke dag had hij iets moois gemaakt voor onze dochter (zie foto’s). Er was een goede airco die perfecte werkte en de kamer had een balkon met uitzicht op de glijbanen. Schoon een 9 en kamer 8.

Zwembaden 8,5
Er waren diverse zwembaden, met overal toezicht en deze Life Guards zijn scherp want mijn vrouw stond te praten met een ouder en een kind raakte onderwater de Guard stormde voorbij en redde het kind. (de ouders letten niet op, dus niet de schuld van het Hotel)
De zwembaden een 25m bad met banen, golfslagbad, 3 ligt verwarmde kinderbaden, diverse grote andere baden verdeeld over het terrein, bij de sauna is ook nog een “artic bad” erg koud kan ik u vertellen. Diverse glijbanen en andere speel mogelijkheden in het water.
je hoeft geen handdoeken mee te nemen er is een perfecte handdoeken service.
speciale vermelding voor (Mahmoud Eldoskey) die was erg aardig voor de kids en behulpzaam bij het zwembad.

Restaurants 7,5
Er is een grote keuze aan restaurants er genoeg eten en verschillend eten, het cijfer is niet zo hoog omdat we het ooit eens beter hebben gehad en je gaat toch vergelijken. Tevens was er heel veel Live cooking, waardoor je soms wat langer op je eten moest wachten, ik zou wat meer voorraad maken.
Er was Italiaans, Mediterraans, Egyptisch, Saladebars, Grill, voor het ontbijt was ook een grote keuze inclusief een Jus-bar (vers). Ijs is wat minder aanwezig, maar de kinderen hebben snel door waar ze dat kunnen halen.
Wat wel een 8,5 krijg is het restaurant (snackbar) waar kok Mohmed A.Elmoneim de lekkerste Pizza’s maakt en broodjes shoarma.

Bars 8,5
Er zijn wederom diverse Bars verdeeld over het park, inclusief poule bar op de eerste verdieping.
Bij het zwembad wordt drinken bij je bedje gebracht, ik zal zeggen je wordt er wel lui van 😊 complimenten voor Mohamed Farag, hoe warm het ook was bij het zwembad kwam hij altijd vrolijk het drinken brengen. Ik drink geen bier maar ik begreep dat het erg lekker smaakte.

Entertainment 8,5
De hele dag, met tussen pauzes, zijn er dingen te doen. Van knutselen tot Pizza bakken, van buikdansen tot aquajogging.

Sporten 9,5
Hier is echt alles aanwezig om te sporten, zeer goede sportschool groot met diverse apparaten, 25m zwembad, 100m sprintbaan, tennisbanen, voetbalvelden etc etc etc .

Dit is echt een familie hotel, die ik kan aanraden, het personeel (op de receptie na) is top.
Ja er zijn ook wat Russen, maar het merendeel gedraagt zich.

We stayed in Pickalbatros Jungle Aqua Park - Neverland in Hurghada Egypt. We stayed in a bungalow room with pool view. The rooms are very outdated and old, the drainage stinks so bad that when you enter the room it stinks. We had a toddler so needed to heat milk up and the kettle was soo crap we had to buy our own from senzo mall. The food options they have are repetitive and nothing nice. The first day we came and checked in we had dinner at L’Asiatique restaurant, my husband had only eaten at there restaurant that day and had not eaten nothing else that day as we were travelling. The next morning my husband had a really bad stomach ache, diarrohea with black stool. He was constantly in and out of the toilet and couldn’t eat anything that whole day, we went out and asked pharmacy in senzo mall what medicine they could provide and we bought some probiotics and a tablet he was provided with. 2 days went by and he wasnt getting any better so we went to the hotel pharmacy and asked whether we could get antibiotics to which the pharmasist said go to clinic you need an appointment. We went to the clinic and explained the situation to the receptionist and she said okay no problem and sat my husband down and started doing checks on him and then said you need IV infusion. We were not told anything about costs or the fact that it costs even for an examination of €94 if we had been told prior to this we would have made sure we did not go ahead with any checks or appointments. Upon arriving at your clinic seeking medical assistance for what I assumed was a minor issue which a stomach bug with Just diarrhoea, I was appalled by the lack of transparency regarding the costs associated with the treatment. I was never informed of any potential expenses, nor was I provided with an estimate of the charges I would incur. Imagine my shock and dismay when I was presented with a staggering bill of €2500 after receiving what I thought was routine care.

Furthermore, I felt coerced into accepting treatments and procedures without adequate explanation or consent. As a patient, I have the right to be fully informed about the nature of my treatment, including any potential side effects and associated costs. The fact that I was blindsided by the exorbitant charges only added insult to injury.
To make matters worse, the quality of care I received was subpar at best. Not only did I leave your clinic feeling physically the same, but I also felt emotionally drained and financially burdened. It is unconscionable that a medical facility entrusted with the well-being of its patients would engage in such deceptive and exploitative practices. Once i received the invoice and medical documents i also had seen that the doctor added notes of me having severe dehydration and was vomitting and nausea which is completely false as i told her it was a stomach bug and i had black stool nothing else.
We had gotten the manager involved after speaking to guest relations who was the only people that were helpful but once we spoke to Mahmoud the manager he was awfully rude, did not help us and tried to put the blame on us for not asking about money. We were in a situation that have never dealt with the medical side of things abroad so we were not aware but had not been advised about any sort of payments or money there was no price list. When i did have some questions i did ask whether the treatment was free as she started doing infusion on my husband x 4 when we just needed anti biotics for the bug. She goes yes i told you medical examination is €94 which was a complete lie. If we had known we would have not gone. We work for UK known companies we would have not been dumb to go if we were aware of the fees. Once i asked how much she said she will give me an estimate and started sitting down with her calculator thinking of things to charge us on. When we got the paper she was charging us €450 just for the IV Infusions !! When we did go to Mahmoud he started switching the blame to us and not taking the fact that there hotel food was the issue and caused us the stomach problems. They then said we can have a look to reduce the bill by 20% to €1804. When we said we wanted to get police involved as advised by the British Embassy Consulate in Cairo they said speak to police and get a lawyer involved. As we had to cut our trip short because our baby also was ill we couldn’t stay any longer, but Mahmoud mentioned we don’t have the right to speak to police.
REALLY BAD SERVICE SCAMMERS !! DO NOT USE THERE CLINIC.

Location- Morocco Marrakech

Positives-
•The staff are mostly very welcoming and friendly. They are happy to help and there is lots of entertainment and engagement services available, especially from the animation box, who cater to all ages.
•The food is plentiful and abundant. You will definitely get your moneys worth from this point of view.
•The grounds are well maintained and the resort takes pride in keeping the gardens and outdoor areas well groomed.
•The water slide facilities are great fun and keep kids and adults well entertained.

Negatives-
•THE ROOMS- we purchased a family room with divider, which gave good privacy for adults and kids. However, the rooms are very dated, grubby and in desperate need of refurbishment. Especially the bathroom! The overall finish is poor in the rooms, because of the following:
-bad paintwork,
-shoddy sealant jobs,
-stained flooring,
-grubby curtains,
-stained shower seal,
-stained old fridge with rust marks,
-torn bed sheets,
-old towels
-old and marked furniture
-balcony door does not lock, potential safety risk

Upon arrival the shower plug was also blocked, and my husband had the misfortune of having blocked residue from previous guests overflowing on to his feet when bathing. Staff quickly plunged it, but when we asked if someone could come and disinfect the shower facility, no one came. Instead we showered in our flip flops after this incident.

The rooms are a major downside, because after good food and entertainment, you’d anticipate relaxing in a nice room, but instead you feel quite deflated 😞 returning to a poorly maintained room.

My advice to management is instead of pouring all their money in to maintaining the entertainment, reception and garden areas, they need to apply more funds to FULLY refurbishing the rooms up to 21st century aesthetic standards. For this reason only my family and I are unlikely to visit the resort again.

Royal Grand Sharm: Potentialet for en god afslappende ferie er tilstede. Faciliteterne, værelser, pools er fine og lever stort set op til forventningerne. Mad og drikke kunne godt opgraderes. Navnlig snacks om eftermiddagen og alle drikkevarer kunne godt klare et kvalitetsløft.
Ferien blev dog ødelagt af konstant høj musik fra 10 formiddag til 23 aften, som man ikke kunne flygte fra. Det var umuligt at sove, hvile, tale sammen, læse, høre egen musik eller podcasts. Lyden fra mikrofoner, hvor animations-holdet råbte dagen lang og vanvittig techno invaderede alting. Rejseselskabet (Apollo) havde ikke orienteret om det i annoncen.
Skal man slappe af, skal man IKKE vælge Royal Grand Sharm, Pickalbatros.

Un posto meraviglioso, rilassante e accogliente. Il cibo delizioso ma soprattutto lo staff, molto disponibile e cordiale. Un apprezzamento in particolare per il direttore, il sig Magdi, estremamente gentile, ha fatto gli onori di “casa” con estrema professionalità! Tornerò presto

Royal Moderna resort in Sharm El Sheikh. Excellent all round, food service, cleanliness. Very satisfied with our stay.
A couple of suggestions I would like to feedback on is, double/king beds for couples rather than 'twin' beds. Also, where a masjid is available for prayer on site, please advise guests, or advertise with signage.

Wij verbleven in Aqua Vista Resort in hurgada. Dit was de tweede keer voor ons. Zeer vriendelijk en behulpzaam personeel. Met name het personeel van de White bar. Ze doen er alles aan om het naar de zin te maken. Kamers waren groot en erg netjes. Werden elke dag grondig schoongemaakt. Keuze genoeg in de verschillende restaurants.

Not a 5 Star

We stayed at White Beach Hurgada for a week. Average food, reception and standards. Most people weren’t interested in giving good service. Waste of money!

Omgivelserne var smukke og der var mange pools at vælge imellem. Hvis man ikke havde lyst til at være i nærheden af djen og musikken kunne man nemt vælge en anden pool. (Deres dj var enorm dygtig og spillet god blandet musik!)

Maden var fantastisk. Det marokkanske cuisine kunne vi ikke få nok af.
Deres hamam spa afdeling var okay, men massøren jeg fik var rigtig kompetent og behagelig.
Der var børne vandland, kids club, og aften underholdning til både børn og voksne. Vores 4årig datter havde det i hvert fald rigtig sjovt :)
Stranden var også fin.

Hotellets standard var rimelig og meget ren.

Vi kunne sagtens finde på at komme igen.

Pickalbatros Aqua Park Resort - Hurghada
Gav os den mest dårligst behandling.
De tog 325 dorlas ekstra for en ekstra baby seng på værelset, de havde myre i værelserne, maden ekstrem dårligt.
Hani som er lederen af receptionen, løg for os.
Han fortæller mig at der maks må være 4 gæster på en værelse begrund af sikkerhed, men ved betaling af 325 dorlas så måtte der gerne?????
I der childen police måtte der komme 1 gæst gratis med ind på værelset og derfor skrev vi 4 gæster på selvom vi var 5 , den sidste er en 2 årig barn.
Han fortalte os at hvis vi var 4 person total så måtte den sidste være gratis, men fordi vi er 5 så var den sidste ikke gratis, fordi værelset måtte der ikke opholdes 5, men hvis jeg betalte 325 dorlas så måtte min 2 årig barn gerne.
Meget dårlig oplevelse, vil anbefale at hold jer langt væk.

Went last year stayed at jungle aqua Park people was great really sad to leave.went for ten days this time people was ignorant rude no hospitality whatsoever food wasn't up to scratch really not happy.

Aqua blu Sharm El Sheikh
Wunderschönes Familie Hotel
War schon einigemale im Aqua Blu und ich bin immer wieder fasziniert von der Freundlichkeit und der Hilfsbereitschaft jedes einzelnen Mitarbeiters. Die Anlage ist riesig aber so gebaut das man sich nicht verirren kann. Die wunderschönen angelegten Grünflächen mit Verschiedensten Blumen,Sträuchern und Palmen sind immer wieder ein toller Anblick.
Das Essen war immer ausreichend und für jeden Geschmack etwas dabei.
Den besten Kaffee bekommt man in der Columbus Bar, die Jungs dort geben sich jedesmal immer Mühe und nehmen sich für jeden einzelnen Kaffee Zeit.
Wir hatten ein familienzimmer mit separater Tür, es wurde jeden Tag gereinigt, sowie täglich frische Handtücher, Wasser und kaffeebar wurde täglich gefüllt.
Fazit: Es war wieder ein Traum

Vi har nu besøgt hotel Albatros Royal Grand Sharm i Sharm el Sheik.
Vi har været der 13 gange før og har altid været tilfredse.
Alt var som det plejede at være mht. personale, mad og rengøring.
Hotellet var blevet renoveret uden for, nye restauranter, nye terrasser, nye barer.
Men musikken var der skruet op for. Fra kl. 10 formiddag til 23 aften var der musik.
Med enkelte pauser kørte det konstant og det var i et lydniveau, der gjorde det umuligt at føre en almindelig samtale, hvis man var ved den store poll.
Vi rykkede op til poolen på første sal. Her var det næsten det samme. Ofte umuligt at samtale, læse eller høre sin egen musik.
En dag var der skumparty i poolen på første sal. Vi fik at vi at hvis vi ville have fred, så kunne vi rykke ned på stranden.
Vi skulle så rykke ned i det fjerneste hjørne.
Om aftenen var der fest, godt nok kun til kl. 23, men musikken, især bassen, trængte igennem alt.
Det er tydeligt at hotellet satser på de unge og ikke længere har plads til os, som vil have en uges fred og afslapning.
Ærgerligt.
De tre stjerne gives udelukkende på grund af personalet. Eksklusiv animation team.

Jungle Aqua Park, Hurghada, Egypt- just returned from this dump and wont be returning. Certainly isnt a 4 star hotel, maybe in Egypt but not in UK standards. The only good things I can think of mentioning are the slides, new room (bungalow) and the room cleaner, everything else is shocking.
This hotel is aimed mainly at Germans, awful rude, thick, ignorant people.

Went in march to pick Albatros palace in Sharm el Sheikh. Nice service en Friendly Mahmoud attia at the poolbar.

Honestly I would never visit Aqua Blu again.
Long story short... Room was partly undecorated and covered in filler ( they call it putty, if you go anywhere near it you will get covered in white stuff) when I mentioned it they said ok we paint now, unfortunately I'm highly allergic to paint so after alot of fuss they moved us rooms, only to find out that the sockets didn't work and neither did the toilet, after my brother who lives in sunterra came to the hotel and explained that we paid alot of money for a holiday that should have the basic essentials they offered to move us room again, I explained that if they could fix the sockets and toilet all would be ok, so two days later and the sockets work but don't turn off but I wasn't going to dare say anything and the toilet although took a good 30 minuite to refill it now worked. In 35 to 39 degree heat and from England I wasnt expected to be refused water, we was given 4 bottles of water in our room each day and had run out by midday, (one bottle was used to fill the toilet cistern from the bathroom sink so we could all go to the toilet and have it flush and another bottle had to be used for teeth brushing as you cant use there tap water to do this, any bottles left in the room for toilet use or brushing teeth would be disposed of by the room cleaner). The men that go around clearing tables will happily take and bin your empty bottles however when asking for more you'll quickly be refused and told to go refill your bottles that you was given in your room, well there gone and we had nothing to refill, my addition needs child was panicking as he was thirsty and you cant just buy water inside the park, so my only option was to stand my ground and ask for a manger. Manager comes over and 1 bottle of water appears, with the words " here now go". After this I made sure to hold on to our empty bottles for dear life so we could refill, only to find out that the refill stations are hit and miss if they are turned on and are cold ( careful if they are turned on as the tap next to the cold is boiling hot, as in kettle ). Our first room was 1254 and our second room was 1250, our view was ment to be a pool view however watching the cleaners dump left over drinks into the so called pool (lake) every night and watching them use the pool (lake) water to clean the floors with no disinfectant just made us feel sick. How the flooring around the entertainment area isn't sticky is beyond us. You can eat at two main places here, one is Cafe du Ro! Lovely chef however the staff that work under him.. well I dont think they did any sort of culinary school or food health and safety, you have to check if the food is properly cooked especially the omelettes and chicken from our experiance, the other restaurant is the Mediterranean where they do a sort of BBQ outside every night and you can happily stand there and watch their chef continously wear the same gloves preparing the raw meated kofa kebabs then handling the cooked ones being placed in the silver serving trays, inside is also like a cattle market, its alot better over at Cafe du Ro!. We rented a car and was suprised to find confidential information scattered over the car park that were on printed on A4 paper, it told you the details of guests where they were from, how many adults and children, how many rooms they had and what room number they were in, aqua blu dont keep any information securely and are not bothered if you find guests details, although they are concerned when you find a snake in there flower beds. They often fumigate the areas with no warning which leaves a horrendous smell along with white smoke and you coughing, I understand they do this for the mosquitos which is nice that some care is given to there customers however a word of warning or it being done at a set time would be better. We tipped the usual £5 for helping us out and our room cleaner had about £30 in total but this is just a few of the issues we faced even with tipping. After being denied water and finding out guests full details I honestly dont think this place should be open. They need new management as something is going very wrong with how its currently run. I honestly wouldn't pay to stay here again, if I do ever "have" to visit here again what I will do is Vlog it so people can see what really goes on instead of just words and pictures. I really should have looked at the reviews before I booked rather than just the star rating.

Holiday in Alf Leila Wa Leila Hotel is the worst experience of my life. the main issue is staff attitude, they were extremely rude and unprofessional.

ROOM
There was a desk but no chair. Room for 3 people but there was only 1 plastic stacking chair at balcony. Available a couple of TV channels but most of them were in German or Russian language only. The only available English news channel didn’t work. The bathroom was very much below average. Nearly everyday morning huge noise from construction site that was right behind the wall.

Housekeeping was a nonsense as they never done their job at morning when nobody was in the room. They wanted to do it at afternoon when we were getting back to room after lunch time.

STAFF ATTITUDE
Staff was extremely rude and unprofessional, especially in the bar next to heated swimming pool. They completely ignored everyone except Germans and Russians. Looks like this hotel is friendly to these nationals only. Reception staff outrageously unprofessional. They barely speak English and in case of any problems start to rise their voice and switch to Egyptian language. Couldn’t get return transfer time confirmation although reception got an email from my travel agent 2 days before.
It is unbelievable that smoking is still allowed in hotel facilities. The Jazz bar connected with main hotel lobby with a big open hall was full of smoking people. All this disgusting smell of cigarette smoke was in lobby too. Very poor bar staff make very poor alcohol cocktails. Every single cocktail ordered in a bar was different in terms of taste and alcohol level. The worst cocktails I’ve ever had.

WiFi average and always needed reactivation, access limited to the lobby area only.

The only positive were two nice waiters of lobby bar. They were working hard and were very helpful and friendly.

Generally speaking, it was the worst holiday and not worth its price.