photoGuard Arvostelua 

569
•
TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The wife slipped and her Canon R7 ended up in a rock pool, not for very long but long enough. Once we had the quote as unrepairable , Sharon arranged for a replacement to be delivered in just over 48... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Photoguard/Guardclaims these guys have been absolutely amazing , Jamie & team was my last hope must say and they have not let me down. After authority closed the case in two days by saying we couldn’... Näytä lisää

Saanut 5/5 tähteä

I am a keen amateur photographer and I love my photography equipment, so when I had an accident and my camera and lens went flying I was understandably gutted. Luckily the lens seemed fine but the cam... Näytä lisää

Saanut 1/5 tähteä

Avoid Photo Guard at all costs. Since 2021, they have refused to pay my claim after I was robbed at knifepoint — police confirmed the incident. They invented a trivial excuse, demanding a bank card I... Näytä lisää

Yrityksen tiedot

  1. Vakuutusmyyjä

Erilaisten ulkoisten lähteiden tuottama tieto

Providing insurance for the UK's photographers for over 20 years


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

569 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(569)

9 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

My claim has taken far too long…

My claim has taken far too long .Repeatably asking for my travel details which I had to send 3 times in total.What travel details has got to do with my claim for a waterlogged camera I do not know,afterall it's a camera equipment policy not a travel policy!

7. toukokuuta 2023
photoGuard-logo

Vastaus yritykseltä photoGuard

Hi David

Thanks for taking the time to post a review.

The main reason for your claim taking a long time is due to the delays in you providing the relevant documentation to be able to process the claim fully,

From your initial contact at the end of March we didn't then receive the full set of documentation from you until the 22nd May (the date of this review) despite calling and emailing you on a number of occasions over the intervening period to try to get hold of them.

After receiving the documentation through, the claim was finalised and payment raised within 48 hours. Had we received the documentation through sooner then we would have been able to progress your claim sooner.

The reason for needing the travel details is due to your incident taking place abroad and to ensure the claim is in line with your particular policy cover (30 days of travel cover and cover in certain overseas territories).

We hope you are now happy that the claim has been settled and that you continue to benefit from knowing your equipment is covered should you need us.

Thanks

The photoGuard Team

Saanut 5/5 tähteä

seamless renewal

seamless renewal with the option to easily not renew, which not all insurance companies manage. Well satisfied with the insurance

30. huhtikuuta 2023
Saanut 1/5 tähteä

Please stop sending me emails

Please stop sending me emails, I am no longer a customer.

4. toukokuuta 2023
photoGuard-logo

Vastaus yritykseltä photoGuard

Hi David

You've received an automatic invitation as part of the renewal process which was sent out on the 4th May.

As this was the same day you chose to cancel your policy you have received the email which included the Trustpilot invitation you have responded to.

Now that you are no longer a customer you won't receive these emails which are part of the standard customer renewal process.

We have also marked you down as not wanting to receive marketing communications.

Thanks

The photoGuard Team

Saanut 5/5 tähteä

Jamie from Photofuard

Jamie from Photoguard was great kept me updated and everything was complete even though I didn’t have what he required it all went through no problem took longer which was my fault as I was unsure what to do and where to go but Jamie told me what I should do so thank you Jamie and Photoguars

17. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant service

Claim processed extremely efficiently, 0ne phone call describing the details, upload required documents and almost by return confirmation that the claim would be met. How could you better that.

18. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

NOT COMPREHENSIVE FOR THEFT

I was mugged when selling my camera lense and the individual used threats.

I had passed the item over to the individual to inspect whilst I believed the transaction was genuine. When it became apparent that the individual was going to rob me and I went to take the lense back threats were used.

Dean, the claims handler focused on that there was no forceful exit or entry. The only way for there to have been a forceful exit would have been to put myself at risk with a violent individual.

The decision by Dean was contrary to point b) of unattended theft as I was not in a position to stop the item from being taken.

It took photoguard 7 days to give me their decision.

After this I made the claim on my LLOYDS home insurance and they approved the claim in under an hour and they paid out less than 24 hours later.

I am now in the process of cancelling the photoguard policy as the gap in what is considered theft in their wording leaves alot of risk in terms of comprehensive cover.

Based on other reviews I believe photoguard may be excellent for covering accidental damage. However, they have been awful for theft as is in my case and why I have given this review.

18. huhtikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The renewal was quick and easy

The renewal was quick and easy, reminders sent and pre documents to review. If no changes you didn't have to do anything. This is what it's all about, especially when life is so busy. At least you know you are covered.

28. maaliskuuta 2023
Saanut 4/5 tähteä

Automatic Renewal - No Change

Renewal documents recived via email in plenty of time of the renewal date, schedule was easy to understand, and in my case, didn't need updating. As everything was as last year, I did nothing and my renewal was automatic. The premium increase was deemed reasonable.

23. maaliskuuta 2023
Saanut 5/5 tähteä

Great job Photoguard

1st class experience with Photoguard. Damaged fav camera and fav lens beyond repaid. Been with them 5yrs+ never claims so not sure what to expect. They were supportive, helped me through process and settled the claim quickly with a sum I was happy with. Flexible on how you replace your kit, so a great relief stuck with their cover through the years. Will be renewing and would highly recommend. You may get cover slightly cheaper, but won't beat the cover or service.

6. huhtikuuta 2023
Oma-aloitteinen arvostelu

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin