Pet Drugs online are always efficient and super speedy at posting our cats medication when we request. The cost is half the amount we would pay at our Vet practice. We would highly recommend them to a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I use Pet Drugs on line on a monthly basis and every month I’m invited to do a review and every month I say the same. Whilst I’m happy with the process once I’ve made contact it’s the waiting to get c... Näytä lisää
Yritys on vastannut
Top e-commerce retailer. I have used both their website and eBay platforms. Their prescription service is excellent and have used them for our supply of Remend and Stromease (for well over a year) d... Näytä lisää
Yritys on vastannut
The price and delivery is absolutely great. PDO have never failed to supply my cat with the specialist food that she needs. My only gripe is with the payment process. I consistently have a problem w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Pet Drugs Online
Yrityksen kirjoittama
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Yrityksen kirjoittama
Yhteystiedot
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, Yhdistynyt kuningaskunta
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4,2
Hyvä
20 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 32 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great staff,and very patient with me…
Great staff,and very patient with me (as I was spelling their e mail adress wrong lol) and was on the phone ages.
5. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very easy to order and order arrived at…
Very easy to order and order arrived at time expected
8. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
LET DOWN AGAIN
After previous issues with delivery I thought I'd give them another try due to emailed offers ongoing food. Ordered three bags of food in two separate orders to take advantage of the offer codes and 'next day's delivery.
Oh what a mistake this was. Again delivery was 'attempted' by DHL. On both occasions (3pm and 9pm) I was in the property so no actual delivery was attempted. Another bunch of lies by DHL - funny enough that yhe tracking delivery location not working! Now have to wait for four days til Tuesday to get hold of anyone as both Petdrugsonline and DHL do not work weekends. In this day and age customer service should be available seven days a week. I still wonder why they use DHL with no weekends deliveries. The last time DHL lost all of the orders with Petdrugsonline attempting to resend four times.
I can see this being another massive ballache to get this resolved
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pet Drugs Online
Good morning,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
If you'd like to discuss this further, please get in touch with us directly at on 01761 250 850 as we are open today until 3pm or by emailing on reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Ideally I would score zero stars
Ideally I would score zero stars. Dreadful company considering the importance of pet medication.
I ordered incorrectly and someone contacted me within two hours by email to ask what I would like to do. Someone then phoned the following morning to complete the order.
That is the last I have heard. Incorrect order still showing as being prepared more than 4 days after the order was placed.
I paid for silver plan and expedited delivery and to be honest feel I have been conned out of money.
I have had zero response to my email asking about my order. Dreadful customer service and very misleading and incorrect information re timescales on the website.
Would not use this company again.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pet Drugs Online
Good Morning,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Efficiency
Efficiency. The product was ordered the prescription sent product sent speedily all dealt with efficiently.
7. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I’ve been using them especially for my…
I’ve been using them especially for my dogs insulin and they have been professional and easy to deal with. You don’t take chances with insulin and they are trustworthy. On a negative I have struggled to do on line ordering and have resorted to the phone on occasion but my goodness the helpful staff make it enjoyable
2. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
We are pleased that we have been able to support you to order over the phone, if you would like us to look into the online ordering issue then please contact us and we can raise this with IT.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Let down on essential meds order
I ordered some essential meds for my dog. 12 days later I had checked the order progress a couple of days earlier and saw a message that the order was being fulfilled. I had uploaded 2 prescriptions (same drug differenr dosage). I called and got a load of fluff that I had not uploaded one of the prescriptions even though their system showed that it had been uploaded. I was told that was the reason the order had not been sent. They had not contacted me to query the "missing script". By way of compensation I was told that the drugs would be sent to me by a faster route (they quote a standar 3-5 days delivery). Because it was a Friday and bank holiday it seemed probable that I would not receive the meds until Tuesday. So I had to go to the vet.
Very, very poor service this is the second or thir time that I have had delays for "missing script". There are alternatives to this supplier
28. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pet Drugs Online
Good Morning,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very good and attentive.
7. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
As always very good and arrives very…
As always very good and arrives very quickly 27th aug
22. heinäkuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
They make very easy to order and are…
They make very easy to order and are always polite and helpful. And the medication comes promptly
Thank you so much for being so efficient
Doreen Smith for Candy
20. heinäkuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very helpful when you speak to a member…
Very helpful when you speak to a member of staff and great keeping up to date with your delivery
6. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I can get the non-prescription…
I can get the non-prescription treatments I need at an affordable price, knowing that they are the known brands that are safe for my pet and that they will be delivered in good time
30. kesäkuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Advisers are always polite and very…
Advisers are always polite and very efficient. Always an excellent service
23. heinäkuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Very helpful staff ,good service all…
Very helpful staff ,good service all round.Thorougly recommend.
23. heinäkuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.