Pet Drugs online are always efficient and super speedy at posting our cats medication when we request. The cost is half the amount we would pay at our Vet practice. We would highly recommend them to a... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I use Pet Drugs on line on a monthly basis and every month I’m invited to do a review and every month I say the same. Whilst I’m happy with the process once I’ve made contact it’s the waiting to get c... Näytä lisää
Yritys on vastannut
Top e-commerce retailer. I have used both their website and eBay platforms. Their prescription service is excellent and have used them for our supply of Remend and Stromease (for well over a year) d... Näytä lisää
Yritys on vastannut
The price and delivery is absolutely great. PDO have never failed to supply my cat with the specialist food that she needs. My only gripe is with the payment process. I consistently have a problem w... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Pet Drugs Online
Yrityksen kirjoittama
We’re part of IVC Evidensia, Europe’s leading veterinary care provider based across 11 countries around the world. As such, we’re also a registered veterinary practice and are governed by the Royal College of Veterinary Surgeons. This means you are guaranteed that the products we ship are sourced from the same suppliers as your own vet.
We’ve been awarded a Platinum Trusted Service Award from Feefo for 2020 and we’ve won the Gold Trusted Service award three times in a row.
Pet Drugs Online Details
Yrityksen kirjoittama
Yhteystiedot
Pet Drugs Online, Unit 7B, Burnett Business Park, Gypsy Lane, Keynsham, BS31 2ED., Bristol, Yhdistynyt kuningaskunta
- 01761 603 141
- contact@petdrugsonline.co.uk
- www.petdrugsonline.co.uk
4,2
Hyvä
20 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 32 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and the ease of using our website!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Once connected by telephone ordering…
Once connected by telephone ordering was easy.
Delivery was as advised.
25. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Phone back is great
25. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
The short time between ringing my order…
The short time between ringing my order through and the parcels arrival In just three days, is very impressive.
25. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
The call handlers are always very…
The call handlers are always very helpful and my dogs drugs arrive safely and very quickly if I have any questions they always help me very pleased that I chose them to get my dogs medicines from
21. heinäkuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
An Employee like Lucy a member of your team called Lucy was…
A member of your team called Lucy was professional with my order and careful that I knew what I was paying for £406.00 for Monty’s drugs and I had a tight deadline which You made possible!
So thank You Lucy and Well Done!
25. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the team.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Always pleasant dealing with Pet Drugs…
Always pleasant dealing with Pet Drugs Online. Always very helpful and knowledgeable. Have dealt with problems with my prescriptions in the past with helpfulness and efficiency. Thank you Pet Drugs Online.
25. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Reordering pets medication
1.
Being able to speak to an actual person
2. Having a call back option
25. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Friendly staff
Made the ordering of the medication easy.I order by phone and find your staff very helpful , friendly, and understanding.
9. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
The customer service lady was amazing…
The customer service lady was amazing on the phone she ordered the tablets I ordered very professional I'm going to keep ordering from you again could you tell her thanks very much
10. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I use Pet Drugs Online every month for…
I use Pet Drugs Online every month for my pet’s regular medication and the financial savings compared to my local vet are excellent. The ordering process is straightforward, and the medication always arrives safely.My only advice to others is to order at least 7 to 10 days before your current supply runs out. Because customer service can take a while to reach if there is a mistake, giving yourself a buffer ensures your pet never misses a dose. Overall, highly recommended for routine, repeat prescriptions and excellent customer services
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Promptly rectified a problem with Royal…
Promptly rectified a problem with Royal Mail none delivery. Personnel were understanding & helpful.
10. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
We are happy to hear that you were supported by our team to help with the problem you faced,
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
couldn't connect on line but eventually…
couldn't connect on line but eventually someone answered the telephone and dealt with my order promptly
21. heinäkuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Poor Customer service
I placed an order this morning and immediately realised that I had accidentally ordered the wrong item. Within minutes of placing the order, I contacted the company by email to ask if they could either amend the order or cancel it so I could place a new one.
Unfortunately, I received a reply an hour later stating that the order was already too far into the processing stage to be amended or cancelled. As a result, I now have to wait for the £40 order to be delivered, arrange a return, and then place another order for the correct item.
I appreciate that orders need to be processed efficiently, but given that I contacted the company almost immediately after placing the order, I find this level of inflexibility extremely disappointing. There was no willingness to offer any practical solution or assistance.
Very poor customer service and a frustrating experience. I certainly won't be using this company again.
31. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pet Drugs Online
Good afternoon,
Thank you for your feedback, sorry to hear that your experience was not a positive one during this time.
If you'd like to discuss this further, please get in touch with us directly at reviews@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Been using this company for years good service
Been using this company for years. Would highly recommend.
4. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your brilliant feedback.
We really appreciate you recommending us.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Always prompt in dispensing my order
8. elokuuta 2026
Vastaus yritykseltä Pet Drugs Online
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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