Petbarn Arvostelua 

I made a click and collect purchase from PetBarn through the Qantas Shopping website specifically to earn the double Qantas Frequent Flyer points that were advertised. When, after 2 months, the points had not shown up in my FF account, I emailed Qantas regarding the missing points. After contacting PetBarn to verify the purchase Qantas declined the points for various reasons that made no sense. Both Qantas and PetBarn blamed each other for the tracking failure as well as me for not following their convoluted and complex system.
Qantas admitted "Our system is designed to track purchases automatically; however, as tracking relies on multiple factors, there are instances where transactions may not be recorded as expected. While we continue working with our retail partners to optimise this process, we unfortunately cannot guarantee that all purchases will be tracked successfully."
I know I did the right thing and followed all the correct procedures with my purchase through PetBarn. There is something seriously wrong with their system, but they won’t admit it.
Their investigation apparently revealed that “the transaction tracking indicates the use of another source, such as shopping through a direct retailer EDM or utilizing a browser plug-in” (whatever that means). If it is too complex for the average customer to understand and follow then it should be scrapped and a new simpler model devised.
I'm a very experienced computer user and have been having lots of issues over the years with the Qantas Shopping system which I believe is defective. As a result of these issues I became well aware early on of what I had to do to get a purchase with points. I make a lot of purchases online, mainly from eBay, through Qantas Shopping. They have declined my points on some of these occasions as well, despite the fact that I have followed their complicated system to the letter.
Depending on which staff member handles my missing points inquiries, in some instances they will grant my points even though their system hasn’t recorded the purchase, in the interests of customer service. Unfortunately not in the latest instance with PetBarn.
Clearly I have made legitimate online purchases through the Qantas Shopping site. Isn't that all that should matter ? Isn’t the aim of the site to encourage shoppers to make purchases with Qantas partners ?

Why on earth would you want to lose a customer forever and suffer from numerous bad reviews, just for the sake of a few points that are hardly worth anything to me anyway, and probably costs Qantas and PetBarn a pittance ?

As I promised to do, I have removed myself from PetBarn’s membership database and will not shop with them ever again.

Although I'm a very long standing Qantas Frequent Flyer, I try my hardest to avoid flying with them. The customer service is poor, not only from Qantas Shopping, but the airline as a whole. I get better service and availability from the other loyalty programs that I'm a member of (Virgin, Emirates, Etihad, Cathay Pacific and Singapore Airlines). Qantas FF points are pretty worthless as I've never been able to find a reward seat on a Qantas flight to a destination and time of my choosing.
I will not accept the blame game where neither Qantas or PetBarn will take any responsibility for a failed system.
Use PetBarn for Qantas FF points at your peril.

They really don't care about their long-term loyal customers. For some reason I cannot pay through PayPal anymore and I cannot pay with my card it took me three agents and hours in chat just for them to come to the conclusion that they couldn't help me.I'm sure they've gone off to help someone else as simple yes or no question should not take over 7 minutes for them to respond to. We have shopped with them for a long long time and the minimum we spend weekly is $100 and they couldn't help me and we're quite happy to close down my account. All they needed to do was reset my account so the payments can go through again but instead I got all this automatic reply rubbish thrown out at me. Their in store staff absolutely lovely their customer care is crap.

Trying to get JUSTICE and HELP for Kitty , outside Greencross Vet /PETBARN Minchinbury today. Kitty's 80 year old grandmother left in the sun and heat, not to mention being harrassed and abused by a female manager from Greencross Vet.
SHAME ON YOU GREENCROSS AND PETBARN BULLYING AN 80 YEAR OLD WHO IS TRYING TO SAVE THE FAMILY CAT

Horrible place. Bought a small travel cage from here and whilst carrying it outside with our birds in there (flighted) as we had just gone on a holiday and we were picking them up from a place where they stayed, the cage collapsed. We lost our cockatiel and budgie. After a few days someone luckily found our cockatiel (my sisters) but my budgie is still missing. I miss her so much and I’m so mad at this place as I’ve seen other people have similar experiences with their cages but only after the fact. Horrible place.

Petbarn made an unauthorised deduction from my account for a paused repeat delivery and refused to provide me with a refund.

Love the pricing and the free 2hr delivery. Disappointed that I have to shop in store to get my Frequent Feeder Discount. I order online to avoid shopping in person so I miss out on discounts I really need with 2 dogs, 7 cats, 1 rabbit and a family of mum and 5 stray kittens at the moment.

We'll price match ONLY what we feel like
**Price match GUARANTEE** ...yeah right.
Petbarns whole price match guarantee is a joke. I found Blackhawk 20kg online, in stock, in Australia with free delivery for $109.93. Called Petbarn for a price match. Employee advised that $109 was under their cost but can do $115. "No prob", I said. Went to store, spoke with exact same employee. He got product off shelf and asked to see other website. I showed the $109 site. He said, No... I need to see a site selling it for $115 to price match. Lol.... What an obsurd requirement. He cant match the $109, we agreed $115 but in order for that to be honoured, I have to find an alternate site selling it for the random price he made up on the spot.
So in other words, Petbarn is ripping off ALL their customers unless you happen to find a particular price for them to match. How about you put that in your fake ads instead of 'price match guarentee'.

absolute joke of a company, they do NOT care about their customers at all. A harness that doesn't fit my cat mysteriously did not show up on my account after asking for a refund, couldn't even get a gift card when I clearly bought it from there. they dont care about us. SCUM

We placed a click and collect order, now we're waiting on a reply requesting a refund for two boxes of mostly dead extra small crickets (the image is of two boxes worth put into a large container to show what we received)... And what a friend worked out is two pieces of rotting mushy carrot... Crickets are living creatures too, and should be treated with respect.

Victoria Point, QLD.

EDIT: we received a reply which I have added, they refuse to give a refund, instead offered a $10 voucher... The crickets cost us over $16+... Not acceptable... This is the first time that we've asked for a refund, but it isn't the first time we've received crickets in this condition.

On the 28th of January 25th, I had a very dissatisfactory experience at Petbarn Wendoure located at the North Homemaker Centre, Shop 2/333 Gillies St N, Wendouree VIC 3355.

It's been a month since I booked my puppy for a grooming session at Petbarn Wendoure (28.01.25, 8:30AM).
The moment I walked in (8:33AM), I was informed that the groomer refused to come to work on this exact day, which is why my appointment had been cancelled. Reception woman did not offer me any other alternatives except to tell me that I could go and wash my puppy myself. When I asked the woman at the reception for a manager to speak with about my options after she failed to offer me anything, I was told that she is the manager.

I have lost my trust in Petbarn as a result of today's experience. I am planning to avoid the services of Petbarn in the future as a result of the unprofessional staff that Petbarn Wendoure (grooming service) hires. 

It’s worth noting that I have taken the day off work especially to be present for this appointment.

In my opinion, if I were the owner of such a business, I would prefer not to employ groomers who do not do their job and a manager who may not be able to offer even a simple resolution for the benefit of a client-oriented service for the sake of the advantage of the company. After speaking with other local groomers in the area, in an attempt to recover an appointment for my puppy, I was informed that this had happened the week prior to another customer.

I do not believe that this type of behaviour or management of client-based issues aligns with Petbarns ambitions to offer a good service. 

I would appreciate it if you would take some action on this matter. 

Recently went to the Rosebery Petbarn and was at the counter asking about a dog toy as the web showed it was available at the store. The person serving was about to help me find it when another customer asked a question. He then left and went off with the other customer, after waiting for 10 mins I left, as no other service person was available. I left all the items i was about to buy. Will not be going back to this store or Petbarn. Will also influence all my friends to also boycott Petbarn. Avoid using Petbarn.

BIANCA from Petbarn Customer Service is deceitful.

Ordered 2 pet carry cases on line. Petbarn website states "Quantity in stock: 2". Paid for next day delivery. Next day one case arrived with two stickers on it. A couple of hours online chat and on hold on the phone trying to a) discover what happened (don't know), b) get a refund for my next day delivery fee (no).

Later received a call from Petbarn "We're giving you a refund on the price of the second carry case, there was only one in stock. But there's another one in stock now if you want to order it again."

To Petbarn's credit the lady I then spoke to on the phone at the West Wollongong store a) apologised b) explained what happened (the online is store is useless and never shows accurate stock levels (ffs people it's 2024 get your supply chain together)) and c) put the missing case on an Uber at no cost.

Have just finished 40 minutes of glue stripping the cheapass delivery labels Sherpa Deliveries stuck all over my first carry case.

West Wollongong staff member, you are a champion human, thank you. The rest of Petbarn, you are a useless facade, will not buy from you again.

I purchased a Halti dog head collar from Pet Barn in Malvern Rd, Malvern, Victoria on 17 Sept 2024.
I live several hours travel away from the store.
When I got home and started to use the collar, I immediately found that the clip (to attach the head collar to the dog's collar) was stiff and often took a minute or so to get it to work, although occasionally, it would open straight away. I tried a silicon lubricant, but that didn't make much difference.
Concerned that long term, the clip might jam completely, the next time I travelled to Malvern (today - 23 October 2024), my wife took the head collar back to Pet Barn and explained the problem. She says the staff tried the clip, which worked perfectly.
Pet Barn staff were dismissive and said there was nothing that could be done as it was more than 1 month since purchase.
This treatment of a customer who lives some distance away is no recommendation for the product, the supplier, or PetBarn.

I booked an appointment with Petbarn Noosa for a full groom. My small dog was there for three hours and I felt so disappointed when I collected him. I was charged 150 dollars for an uneven cut. The extra 50 dollars was for two small knots on his front paws which should have come out easily when cutting. His paws were not cut properly and will need redoing in a few weeks. So disappointing I would not consider this place again it is like a production line and the girl that groomed my dog needs retraining. I feel it is all about the extra money they can charge not the care of the dog.

Rip off merchants generally and their price match policy is a farce. Won’t match ‘marketplaces’ such as Amazon, even if the product is sold by Amazon directly rather than one of their marketplace vendors. Won’t match major pet store competitors on common products if it’s below their cost price. Was told they’d only match competitors if the lower price is at least $5 above their cost price. So frustrating and not worth the effort

Please tell me what is the point of offering home delivery if you refuse the recipients authority to leave?I imagine most people get home delivery, like me, because work hours don't permit them attending a shop. So I certainly don't have the time and patience to chase up where my cat food is, THAT'S WHY I HAVE IT SENT TO MY HOUSE. cancelled all my repeat orders as you are no longer of benefit to me.

I can only give this company 5 stars due to the above and beyond service I received. I purchased 20kg dog biscuits and my dog wouldn't eat them and he got the runs from them. I wrote a review about it and was contacted by customer service telling me I could return the product for full refund. But I opted for an exchange a young man at the Toowoomba store was most helpful. Carried the 20kg's in for me and carried my purchase out to the car.

The advertised price online, for repeat delivery is $20 less than it really is! Misleading advertising!
You can get the same petfood from the Vet for the same price or even a few dollars less.

Terrible company, don't buy from them.