Petbarn Arvostelua 

I went to Midland PetBarn to buy Hill’s Feline Digestive Care for my sick cat after my vet recommended a digestive support diet. Staff member, Nadiah had already started ringing up the tins, but when I asked about Hill’s Onc Care, her tone shifted and she told me she couldn’t sell me the Digestive Care food without a vet referral. I’ve bought similar diets before with no issue, so the sudden change and the condescending way it was delivered was really frustrating.

I needed the food urgently, so I went to a nearby competitor and bought the exact same product immediately, no referral required.

The inconsistency between stores and the way the situation was handled made this a very disappointing experience.

I just wanted to acknowledge the absolutely amazing service I received from Aaron at the Robina store recently. We were very nervous getting our first puppy, and he went above and beyond to put our minds at ease. He was incredibly kind, patient, and knowledgeable — offering helpful tips, suggesting puppy school, and walking us through the products we’d need as new puppy owners. His support genuinely made such a difference for us. I cannot thank him enough for helping us feel confident and excited on this new journey. He is a credit to your team, and I wanted to make sure his wonderful service was acknowledged.

They have a deal buy 1 and get 1 1/2 price on very brand of dog treats but you can't mix n match . How ridiculous. I just walked out. Even the staff said it was stupid. Lol

I had made an innocent observation about a product I was about to purchase at the Mornington store. The junior salesperson wasn't sure of the answer and asked the senior salesperson. She didn't listen (and was clearly tired) but she misinterpreted my comment. Her attitude was awful and when I commented on this, she responded with rudeness.
I've met her before and found her most helpful so I was quite shocked by her behaviour. Whatever was eating at her at that moment, she took out on me. Listening is a great skill which she seemed to lack.
I won't return to Petbarn again. I never forget rude behaviour.

The same day delivery and range of natural options is great. However, its extremely disappointing that the price of good quality natural pets foods has exploded, do you want us to feed our pets cheap food and make them sick? I usually by the 1kg of Ziwi dry for cats, this 1 product's price has risen by more then $15 in the last few years, and yet I managed to find the exact same product for $13 cheaper. Do you just not care about your loyal customers? I never thought to look elsewhere as they used to be fairly priced, think it is time to find a new pet supplier. Shame

Extremely disappointed with the customer service I received from Amelia. I was told I had "no-showed" for a grooming appointment and would now have to prepay all future bookings, yet nobody attempted to contact me until more than three hours after my supposed appointment. Had Amelia or anyone from the salon called shortly after 9:00 am, I could have brought Luna in immediately.

During the call, Amelia also claimed I had previous "no-shows" at the Gosford salon—a salon I have never visited. She then advised there were multiple customer accounts under my name, raising serious concerns about the accuracy of their booking system and customer records.
To make matters worse, Amelia provided contradictory information about a manager's availability and previous appointment cancellations. This isn't the first communication issue I've experienced with this salon, and it appears there are ongoing problems with both their booking system and customer service.

I have no issue with prepaying for appointments, but I do expect staff to investigate potential administrative errors before blaming customers. Instead, I was made to feel at fault despite clear concerns about the salon's own records and communication.

Unfortunately, this experience has completely eroded my confidence in the salon, and I'll be taking my business elsewhere.

We bring our dog Max usually to pet barn just for a nail clip. Today July 6th, we were turned away because our pup who is only 9 months old barked at other dogs and those dogs barked at our dog. The lady behind the pet grooming counter told us we would have to bring our dog to a vet. If this is the case she shouldn't work there because dogs bark at dogs and she should turn all dogs away even for grooming. I will never go there again for anything. She alone lost my bussiness for pet barn today.

My cavoodle was a complete wreck after going to groomer at Pet Barn Rothwell
She has nicks on her ears and bum and is shaking her head all the time and irritated skin on her body
Had to take to vet for relief
Would not recommend this groomer at all

I would like to thank Zoe and the entire team for making both Carmy and me feel so welcome. Their customer service is outstanding — friendly, warm, and genuinely caring.Carmy came in for a full groom and was styled beautifully in a teddy‑bear cut. Her nails were trimmed perfectly and look healthy. She walked out looking and feeling amazing.I highly recommend Zoe and Chloe to anyone looking for groomers who truly care about your fur babies and deliver exceptional results.

🚨 Deeply negative experience for a first-time puppy owner. Completely shattered my trust. 🚨
As a brand new puppy owner, I was incredibly excited to start my pet parenting journey with Petbarn. Instead, this has turned into a deeply negative, frustrating experience that has completely turned me off from ever shopping here again.
I recently joined the Royal Canin Healthy Pets Club and received a precious, one-time-use 40% off puppy voucher. The terms clearly state that this voucher is valid at Petbarn, Pet Circle, and Budget Pet Products. Trusting that Petbarn would be a fair partner for my dog's life, I used it here to bulk-buy a 6-month supply of food.
What a massive mistake. Petbarn’s baseline RRP is up to 25% more expensive than major competitors like Pet Circle or Budget Pet Products that are also discount applicable stores from Royal Canin AU.
Because Petbarn inflates their base prices so high compared to the online market, the 40% discount became a complete illusion. I saved virtually nothing compared to regular market rates. The absolute worst part is that I completely wasted my valuable, official Royal Canin welcome voucher here, which is now gone forever. I could have redeemed this at Pet Circle or Budget Pet Products for genuine, massive savings.
This has left an incredibly bitter taste in my mouth. I thought Petbarn would be my go-to store for my puppy's entire life, but as a first-time owner, I feel taken advantage of by this pricing trap. Unless management reviews this unfair situation and directly reaches out to make things right, I will be taking my long-term business and my dog's lifetime spending entirely to their competitors. New owners, look at Pet Circle or Budget Pet instead!

Ultimately while they have a great product range their delivery service especially the same or next day options via Uber or similar are poor.

Delivering to the wrong address on two occasions, and seemingly incapable of providing a swift response to genuine privacy concerns.

DO NOT RECOMMEND THE CRANBOURNE STORE. Went to the Cranbourne store today and was served by a girl named Jordan. She was the rudest person I have come across there. When I asked her for help she rolled her eyes and huffed at me. I will not be going back.

I have a pet spider and frequent pet barn in Kwinana WA for live crickets.
Unfortunately every time I go in your stock is dead.
I have mentioned to your staff that the tubs with the crickets in only have air holes on the top and they stacked them one on top of each other. The only crickets that are alive are the crickets on top of those stacks.
I have pointed this out repeatedly to the staff. Nothing has been done.
I am endlessly looking for live crickets in your store.
This has been going on for months and months and months with no change to the display to keep them alive.
I have tried to call the customer helpline and be given numbers to head office.
Those numbers are both inactive.
I try to speak online in an online chat and get no help or anyone who feels concerned at all and simply told to call customer service.
when I call that customer service number Nobody is interested in the fact that these crickets are dying repeatedly over and over again in your store and probably across Australia.
The constant dismissal and lack of care about this is disgusting. 🤮.
If I could give minus stars I would.
I’m pretty sure you won’t change this problem because you won’t even acknowledge it.
Your staff on the phone and online chats are rude and dismissive.
Sort your staff out.
Minus one star 🥱

Their same day delivery is great!
Just need to improve the customer service online other than that everything is good

Don’t get caught by Petbarn’s "Click & Collect" trap. I placed an order for Bell & Bone Dental Sticks and Evolution Pill Pillows at their Sunbury store. I was charged immediately and received an email confirming the order was ready for pickup.
When I arrived, the female staff member was incredibly rude—basically barking at us that the order didn't exist. After we insisted she check the back, her story changed to the items being "out of stock," despite the confirmation email. She only backed down when we showed her the digital receipt.
This is the second time this has happened (previously at their Thomastown store). It feels like a deliberate tactic to lure customers into the store only to tell them the items are unavailable, hoping they'll buy an alternative instead. Very dishonest business practice. Save yourself the trip and shop elsewhere.

I don't understand how your prices can be MORE THAN DOUBLE THE PRICE OF YOUR COMPETITORS.

Example: Drontal wormer puppy suspension. 30ml.
Just Google this and compare for yourself people.

Vet supply .... $24.76
Jumbo pets.... $23.00
Petbarn .... $45.00

THAT'S NOTHING SHORT OF THEFT .
YOU GREEDY GREEDY COMPANY!!! .
Clearly people need to shop around and discover this, before purchasing from you lot.
Worst part is, your loyal customers the ones who don't shop around and stay loyal to you are the ones getting the slap across the face from Petbarn every time they purchase from you

Petbarn Toowoomba must literally hire the rudest girls they can find.
One literally shoved past me in the checkout queue without so much as an excuse me as she pushed my trolley out of the way. Was condescending when I asked about a product that was supposedly discounted but was actually their regular price. Asked if I needed it explained to me. No. I spent 30yrs in retail. I know how a discount works and that isnt it!
On a previous visit the girl at the counter openly flirted with my partner in front of me. Like seriously?? I spend over $800 a month at Petbarn. The least they can do is give decent POLITE service! Wilsonton store is lovely I will stick to them in future.

Absolutely ridiculous online system. I submitted a SHIP NOW order for $352 on Tuesday only to be sent an email on Wednesday saying my delivery would be Friday. Now Ive run out of dog food and Pet Barns answer was just buy enough to get you to Friday. Where do you think all this money is coming from? You already have $352 of my money and I still dont have any dog food. If I could give less than one star, you would haven't even gotten one.

This review is for PetBarn PARAFIELD!!
I ordered my usual chookies food...but instead of it being delivered from Elizabeth...It came from Parafield...NO Problem, UNTIL...I Brought the bag Inside from the front porch...took it out the back, opened it up...and...discovered this bag had the WORST, MOST DISGUSTING INFESTATION of Grain Mites that I have EVER Encountered!!! SO Bad...it allost made me Throw Up!!!
Unfortunately I. Ant post pics in this site so go checkout the Other Reciew Platforms!!
THIS PLACE...NEEDS TO BE SHUT DOWN AND FUMEGATED!!

Live chat customer service was very poor. I ordered a few things with 2hr uber delivery and one of the products was wrong. I contacted asking if anything could be done like resending me the correct product or refunding me my uber delivery fee but the customer support agent kept refusing saying that I would just have to come in and swap it in store which just eliminates the whole purpose of paying $10 for 2 hour delivery since I could have gone in store to begin with. He was very short with me and passive aggressive and didn’t give me any options or make any attempts to correct the company’s mistake. He then ended the conversation telling me to “have a great day” without offering me any solutions. Very disappointing and ridiculous. I ended up working it out with the store by contacting them myself but with other companies like petcircle, whenever a mistake was made by them they always were very apologetic and polite and corrected the mistake immediately. When petcircle sent me the wrong product they then sent me the correct one and told me to keep both. Yet with Petbarn I have to come in store to swap them out after paying for same day delivery.