Petbarn Arvostelua 

Good customer service is offered without having to ask!
I have always gone to the Jindalee store to buy 15kg boxes of cat litter. At this store they always ask if I want assistance taking the boxes to the car which I accept with thanks😊
The new store at Richlands has recently opened and I have used this store twice now. They have never asked if I would like assistance with the heavy boxes and taking them to the car and on both of these occasions, I was served by a man I can only presume is the manager of the store ☹
Although Richlands is convenient, I will drive the extra distance to partake of the good customer service offered with a smile at Jindalee.

Petbarn failed to fulfill an online order within the allocated timeframe, would not address my queries when I called and the representative was not only unhelpful but extremely rude. I tried flagging this via the chat but the same agent read it and refused to pass it on. However, the organisation is to blame as I escalated to the department of fair trading and they lied to avoid refunding me, luckily my credit card provider had already provided me a charge back.

Save your time and money with Petbahn Puppy School Nerang.
Extremely disappointed with the disorganised, unprofessional time wasting routine the staff had.
She had no knowledge of any training, More interested in the gossip.
You'd learn more watching YouTube training videos.

Would give 0 if I could, walked in and politely asked where a item I wanted was and was told I think it’s over there, after spending 5 minutes walking around the shop looking and not finding the item I left, customer service is absolutely terrible, will never go back.

The groom last was ok..but this petson I spoke too cannot do poodle feet she obviously needs more training not acceptable...blames my poodles...I won't Go bk ever again Untill competent staff is hired.

I quite often order online and am happy with the delivery timeframe, although if I can, I try to go to our Dural store. The staff is always helpful and stock availability is good. They also price match, which makes going into store quite attractive

Our local, Springfield QLD. Is always well stocked and the customer service is always amazing and always do friendly and helpful. When we went to start stocking up for our new kitten they gave us a kitten pack and some amazing advice. Since then, we have been regularly and only buy our cats food there.

Went to the Cranbourne store on Sunday to overhear an older guy by the name of Chris belittling two young staff members. Both girls were being polite to other customers and helping them but he felt they were wasting time. He had then complained to me when he served me that they never do any work. Strangely every time I go in he is not working but all the other staff are. NEVER GOING BACK.

This is now the 3rd occasion I have been emailed discount vouchers which, after meeting all requirements, won't apply
I have previously called customer service and after app 30mins have the offer of paying full amount and trusting them to refund the voucher equivalent

I went to Petbarn to get some flea medication, a new toy, and some food for my dog. No one really stepped in to help or sort me out when I tried to ask the staff for advice on the products, but they didn't seem to be very sure also the toy only lasted a day before being chewed to pieces, and the prices were rather high.

I received the NexGard SECTRA spot on for Holly my spoilt ragdoll she doesn’t like me using it on her but it is to keep her in good health

Took my 3.2kg cavoodle to North Parramatta Pet Barn for full clip today and received a bill of $105.00 and her ears were not even cleaned. Won't be recommending them at all. Check the price first, don't rely on what the website says.

My husband and I witnessed the store manager Holly belittle her staff member right in front of us. Disgusting we will not be going to The Noosa store in the future. We will also be letting our friends know. If this is how she treats her staff when customers are there. We can only imagine how she is when the store is closed.
Great products poor Store Manager

I am a Petbarn member, apparently gone up to the next tier level, I received an email from Petbarn advising that up until the 31/08/2025 I can get 25% off my pet food needs as many times up until that date.
I went on the app to place an order as the email stated that the discount has been applied to my account therefore I don’t need to do anything.
I placed an order as I do for my 2 golden retriever girls, went to checkout and … nothing had come off the shop price.
I called customer service, lol if you can call it that … I was advised that this offer is instore only?… I asked as to why, this made no logical sense at all… I was told that that was the policy and that was it. I asked to speak with a manager and of course none were available more like not interested!!
I’ll go elsewhere, they want to have an attitude then so will I.
At the end of the day the discount should be available online as well, most of the time I’m guessing we all shop online, right.. so I can’t see why this has to be an issue?.. just make it available to reward your loyal customers.
What I say is;
Go elsewhere people, they’re not loyal at all.
Try Petstock or Pet circle online. They’re very competitive and price match if required. Very disappointing on Petbarn’s part. Not happy!!!

I called Petbarn WestRyde to see if they had the human and dog matching pjs in stock . He wouldn’t even go and check for me ! How disappointing! I spend heaps there . 😞 Phoenix

I’ve been a loyal Petbarn customer for nearly 10 years, but was shocked by how poorly my complaint was handled over the phone. Bianca was rude, kept interrupting me, and hung up when I asked to speak without being cut off. The call centre didn’t take my concerns seriously — I felt dismissed. Poor customer service, unprofessional

I’m extremely disappointed with Petbarn’s service and pricing. Their prices are always ridiculously high, and they refuse to price match or beat competitors, making shopping here a complete rip-off.

But the worst part is their horrible delivery service. I placed an order five days ago, and it still hasn’t arrived. When I checked the status, my order hasn’t even been packed yet! They promised delivery by April 27th, but it’s now the 28th, and nothing has been done.

To make matters worse, their customer service is a joke. I waited half an hour on hold just to speak to someone, only to give up out of frustration.

Never shopping here again—overpriced, unreliable, and terrible customer service. Save your money and go somewhere else.

MASSIVE Issue with staff (Not the First time) send sms more that twice a month. Go instore More than twice now this has persistently been a problem with PETBARN QLD Staff not getting the Discount I’m entitled to as per sms. So now I’m buying elsewhere online. Deceptive company.

Bathurst Petbarn is so much better than Lithgow Pets Domain in Pricing and range.