James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Näytä lisää
Yritys on vastannut
The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Näytä lisää
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Perfect Pet
Yrityksen kirjoittama
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Yhteystiedot
Warner House, SP1 3TB, Salisbury, Yhdistynyt kuningaskunta
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Erinomainen
17 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nancy was very helpful.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for your review Stephen, we are glad to hear that Nancy was able to help on your recent call.
Very helpful
Very helpful. Easy to talk to and understand. No messing, just get the job done. Hannah was excellent.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for taking the time to leave a review Sarah.
James was very helpful and…
James was very helpful and understanding with the renewal of my pet insurance. He managed to get an acceptable quote after speaking to his Manager on two occasions.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
We’re pleased to hear that James was helpful and understanding throughout your renewal conversation, and that he spoke with his manager to help reach a quote you were happy with.
Thank you for taking the time to recognise his support.
I took out a new policy and had a few…
I took out a new policy and had a few questions needing answered. excellent customer service thank you
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for choosing Perfect Pet.
We’re pleased the team were able to help with your questions after taking out your new policy, and that the service left such a positive impression.
We really appreciate you taking the time to leave this review.
Fast response and `Very Helpful Staff
Although they have a menu to go through they always answer calls either immediately or very short 1 to 2 min wait. All the staff are very friendly and helpful and want to go that extra mile to ensure a positive experience. This hasn’t been my experience with previous Pet Insurance companies.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for such lovely feedback.
We’re pleased your calls have been answered quickly and that the team have made each contact feel friendly, helpful and positive.
It means a lot to know this has felt different from your previous experience with pet insurance companies, and we really appreciate you taking the time to share it.
Pleasant advisor who understood my…
Pleasant advisor who understood my query and answered it fully
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for your review Anne.
I comparison shopped the renewal of my…
I comparison shopped the renewal of my existing policy thinking I had found a cheaper price for the same cover. The Perfect Pet advisor (Nancy) did an excellent job explaining the differences and resulted in my retaining my Perfect Pet cover
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
We are glad to hear that Nancy was able to assist on your recent call. Thank you for taking the time to leave a review.
Becky was super helpful and put our…
Becky was super helpful and put our concerns at ease of some confusing communications that were sent via email that made it look like our claim was not successful when it was.
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
We are glad to hear that Becky was able to put your concerns at ease. Thank you for taking the time to leave a review.
Extremely helpful and easy to deal with
Extremely helpful and easy to deal with
13. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for your review Laura.
Would not recommend- do your research
I have been a loyal Perfect Pet Insurance customer for years, so I never expected to be treated the way I have been when I finally needed to make a claim.
After paying my premiums faithfully for all these years, I was extremely disappointed to find that when it came time for Perfect Pet Insurance to actually provide the cover I had been paying for, they seemed to find every possible reason to avoid paying out.
The whole claims process has been incredibly frustrating and has left me feeling that being a loyal customer means very little when you actually need your insurance. You pay your premiums with the expectation that, should something happen to your pet, you will have the support and financial protection you've been paying for.
Instead, I have been left feeling let down, frustrated and completely disillusioned with the company.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
We’re sorry to read how let down you feel after making a claim.
It’s clear from your review that the outcome and experience have left you feeling disappointed and frustrated.
As we can’t discuss claim details publicly, we’ve sent you a request for more information through Trustpilot so we can identify your policy and look into this matter further. This message will come from Trustpilot rather than directly from Perfect Pet.
Once we have the details needed, we’ll be able to respond to you directly.
Will was very helpful
Will was very helpful, very polite
I had rung up because I wasn’t sure how to accept the quote that I’ve got on the website so I was really pleased overall
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
It’s good to hear Will was able to help with this and guide you through it in a polite and helpful way.
Thank you for taking the time to leave this review Jayne.
Another lovely experience talking to a…
Another lovely experience talking to a call handler lovely Lady explained everything to me in detail very good customer services
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
It’s lovely to hear you had another good experience with us James.
We’re pleased the person you spoke with took the time to explain everything clearly and in detail. Thank you for your kind words about our customer service.
Will was lovely and very helpfull
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for taking the time to leave a review Louise.
James was very helpful and secured a…
James was very helpful and secured a good discount on our renewal.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for your review Christopher.
Agent: Polly was excellent
Polly was excellent. Thanks for the explanation of my pet policy and for your understanding. With agents like Polly it relieves the stress of challenging times. Thank you Perfect Pets.
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
We’re pleased that Polly was able to explain your pet policy clearly and support you with such understanding.
Thank you for your kind words about Polly and Perfect Pet. We’ll make sure she sees this.
Difficult to get a claim through them
These people make turning down a legitimate claim signed off by a vet into an art form. Their whole set up is to avoid pay out. They are cheaper than most but in future I would rather pay a higher premium to secure a better service
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
We’re sorry to read how disappointed you feel with your claim outcome.
We understand how frustrating it can be when a claim is not paid in the way you expected, especially where your vet has provided information in support of the claim. Claims are assessed against the policy terms and the information provided, including veterinary history and any relevant evidence.
As we can’t discuss claim details publicly, please contact our claims team if you would like the decision explained in more detail or if you have any questions about how the outcome was reached.
Top customer service
Rang to cancel pet insurance renewal, chatted about my renewal offer and comparison quotes for switching. Perfect Pets were super helpful and matched a quote of their own to bring my renewal down inline to one I had found elsewhere. Can’t fault their customer service and friendly help over the phone. Thank you
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for giving us the chance to talk this through Rachel.
We’re pleased the team were able to review your renewal, discuss the options you had found elsewhere and help bring the price to a level you were happy with.
It’s great to hear the conversation felt helpful and friendly, and we really appreciate you choosing to stay with Perfect Pet.
Easy to access by phone
Easy to access by phone. Quick call back. James was very helpful despite not being able to offer a discount!
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
We’re pleased James was able to help and that getting through to us by phone felt straightforward.
Thank you for leaving this for us.
Quick and thorough answers
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for your review William
James was very informative and helped…
James was very informative and helped explain the cover I have in comparison to other sights that were coming in cheaper. James even helped get the price down for me. Thanks for your help James
12. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Perfect Pet
Thank you for taking the time to leave a review of the service you recently received from James. We will be sure to pass your comments back to him Angie.
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