Going through a tough time at the moment I need a little bit of breather. Simon was able to accommodate my hardship factors of the current situations of my relationships and family. The extension has... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Hi sheryl & Divya I would like to say from both myself and my wife thank you being absolutely amazing with the internal finance for our home loan. I would highly recommend both of you... Näytä lisää
Yritys on vastannut
Lisa was compassionate and very understanding. We need more operators like her to make this space better, particularly in tough times like these! Thanks very much, Lisa!
Yritys on vastannut
Excellent support when needing assistance in a difficult time, Lisa was able to work with us in coming up with a solution to our situation that was an outcome that relive so much much stress. They hav... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Rahoituslaitos
- ja myös
- Asuntolainan myöntäjä
- Autorahoitus ja autolainaa
- Muut kuin pankin rahoituspalvelut
Yrityksen kirjoittama
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Yhteystiedot
Australia
- www.peppermoney.com.au
4,7
Erinomainen
980 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Jose
Spoke to Jose and he was the most kind and patient person, nothing was to much for him explaining options and helping organise things. Absolutely amazing customer service and genuinely made an extremely hard week better, I wish more were like Jose, thank you so so much for your help, you are an asset and incredible!
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Caz,
Thank you so much for taking the time to share this. We’re thrilled to hear about your experience with Jose.
His kindness and genuine care for our customers really do make a difference, especially during what can be a very challenging time. It’s wonderful to know he was able to support you, explain your options clearly, and help make a difficult week a little easier.
Kind regards,
Mile
New repayment arrangements
I recently arranged a new repayment plan with Pepper. I had a fantastic experience thanks to Simon on the hardship team.He was friendly, calm, and incredibly knowledgeable, which made a potentially stressful call feel comfortable and manageable. Simon walked me through the options clearly and helped me choose a plan that fits my circumstances. Excellent service and very reassuring—highly recommended.
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Frank,
Thank you for sharing your experience! We’re so glad to hear that Simon was able to support you during what can be a stressful time and make the process feel comfortable and manageable.
It’s great to know he took the time to clearly walk you through your options and help you find a plan that suits your circumstances. We’ll be sure to pass on your kind feedback to him—he’ll really appreciate it.
Thanks again for your recommendation.
Kind regards,
Mile
The establishment fee was not explained…
The establishment fee was not explained by car dealer and also the acc fee which increases the monthly payment
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Michael,
I am sorry to hear that the car dealership had not explained any establishment fee with you.
Our monthly account keeping fees form a part of your contract, please let us know if this was not specified in your loan contract.
Kind regards,
Mile
I have never had an issue contacting…
I have never had an issue contacting Pepper Money and or solving.my issues. Thank you
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Dianne,
Thank you for your kind words! We really appreciate your feedback and are glad to hear you’ve always found it easy to get in touch with us and resolve any issues.
Kind regards,
Mile
Zero Stars
Zero Stars.
I paid out my car loan with Pepper Finance over a week ago. I’m now trying to trade in my vehicle, only to find there is still money showing on it and the security interest hasn’t been removed.This has been an absolute nightmare to resolve. I strongly advise everyone to avoid Pepper Finance. Absolute scammers.
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Brad,
Please email me your loan number and mobile number to cx@pepper.com.au so we can review what’s happened and ensure the discharge and security removal are completed without further delay.
Kind regards,
Mile
These guys will bombard you when they…
Edit- I have emailed and still not heard back from them. It is illegal to withhold loan information. I am sure I will get my next bill and still not hear back.
I have had to file a complaint with the AFCA just to get my loan details.
These guys will bombard you when they are after something. If you want to know something about YOUR loan, they will never respond to you. I have been locked out of being able to access information for my loan. I have asked for my information and it has been 2 weeks. Go with someone else if you’re looking for a loan their service sucks
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Alice,
I am really sorry to hear about your experience — that’s not the level of service we aim to provide, especially when it comes to accessing your own loan information.
We understand how frustrating it must be to not receive a response after reaching out, So I can help get this sorted as soon as possible please send me your best contact number and loan number to cx@pepper.com.au
Kind regards,
Mile
Faultless service and communication
Faultless service and communication. Truly impeccable so much so that my accountant was impressed!
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Linda.
Thank you for your wonderful feedback! We’re thrilled to hear you found our service and communication faultless. We truly appreciate your support!
Kind regards,
Mile
I would highly recommend Pepper Money…
I would highly recommend Pepper Money to anyone looking for a reliable, trustworthy business. Everyone I’ve spoken to has been incredibly helpful and supportive.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Jordann,
Thank you for your kind recommendation! We’re delighted to hear you found our team helpful and supportive throughout your experience. It means a lot to us, and we truly appreciate your trust in Pepper Money.
Kind regards,
Mile
Quick, Efficient, Friendly
Easy process, quick, efficient and friendly
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Rodney,
Thank you for giving us 5-stars! We’re so glad to hear you found the process easy and straightforward.
Kind regards,
Mile
Easy and straightforward communication…
Easy and straightforward communication and transactions! We’ll deal again with them next time!
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Joseph,
Thank you for your feedback! We’re delighted to hear the process was easy and communication was clear. We look forward to working with you again in the future!
Kind regards,
Mile
Karl was so good and very helpful in…
Karl was so good and very helpful in actually sorting out my loan will call back tomorrow to see if it's all finalised
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Kaz,
We’re so pleased to hear we were able to assist you and help get your loan sorted. We appreciate you taking the time to share your experience.
Kind regards,
Mile
Customer service
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Dom,
Thank you for giving us 5 stars.
Kind regards,
Mile
The lady was really nice and made feel…
The lady was really nice and made feel at ease
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Rogan,
Thanks for the lovely feedback—great to hear our representative made you feel at ease.
Kind regards,
Mile
If I could give zero stars I would
If I could give zero stars I would. I paid out the car loan a year ago and am now trying to trade in my car only to find Pepper Finance have not removed the security interest on the car. This now means I can't trade in the car. I have been on the phone with 5 people so far who have all said it will be done in an hour and no one has actually done it. Absolutely disgusting and I will tell anyone who asks to avoid them like the plague.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Andrea,
Thanks for your patience.
We can now confirm that Pepper Money’s security interest in the vehicle has been removed and the vehicle is unencumbered.
If you need any further confirmation or assistance, please let us know we apologise for the inconvenience.
Kind regards,
Mile
Responsive and easy process
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Khai,
I am happy to hear that our team were responsive and made things easy for you.
Kind regards,
Mile
Vastaus yritykseltä Pepper Money Australia
Hi Darwinder,
Thank you for your 5-star review.
Kind regards,
Mile
An absolute breath of fresh air, amazing
Honestly for a finance company or lender if you prefer these guys/gals they/them whatever else you want to identify as, aIt has been the most pleasant easy to deal with group, the website is easy to navigate to check on your account what's upcoming or if have adjustments to make even calling on the phone. Which is something I never thought I'd say about dealing with customer service over the phone normally you expect to be on hold for hours only to be transferred and put on hold and so on and so on but this was so simple I called got through to someone almost immediately did the usual identity check and low and behold the same person I spoke to took the call handled my inquiry and got me an answer on the spot omg.
Thank you so much looking forward to dealing with you and your team on future purchases
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Raphael,
Thank you for such an amazing review! We’re so glad you found the website easy to use and had such a smooth experience when you called us. Hearing that you got through quickly and spoke to the same person who resolved everything on the spot really means a lot to us. We truly appreciate you sharing this — it’s exactly the experience we aim to deliver.
Kind regards,
Mile
Customer Services
Your phone service with customers are so polite and excellent, your helpful and understanding with the issues that people have, you have options to choose from to make it easy for customers.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Jillian,
I am glad to hear you found our Customer Service team polite, helpful, and understanding. It means a lot to know the options we offer helped make things easier for you. We truly appreciate your review.
Kind regards,
Mile
I have paid in full
I have paid in full, and they take 6 working days to send the discharge letter. Absolutley Disgusting
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Kesara,
We’re sorry to hear about your frustration. While the discharge process does take a standard processing period once accounts are paid in full, we understand how disappointing delays can feel and appreciate you sharing your experience.
Kind regards,
Mile
It was fantastic and quick response
It was fantastic and quick response
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Kevin,
Thanks for your kind words and the 5-star review! We’re really pleased to hear you received a quick response.
Kind regards,
Mile
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