Going through a tough time at the moment I need a little bit of breather. Simon was able to accommodate my hardship factors of the current situations of my relationships and family. The extension has... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Hi sheryl & Divya I would like to say from both myself and my wife thank you being absolutely amazing with the internal finance for our home loan. I would highly recommend both of you... Näytä lisää
Yritys on vastannut
Lisa was compassionate and very understanding. We need more operators like her to make this space better, particularly in tough times like these! Thanks very much, Lisa!
Yritys on vastannut
Excellent support when needing assistance in a difficult time, Lisa was able to work with us in coming up with a solution to our situation that was an outcome that relive so much much stress. They hav... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Rahoituslaitos
- ja myös
- Asuntolainan myöntäjä
- Autorahoitus ja autolainaa
- Muut kuin pankin rahoituspalvelut
Yrityksen kirjoittama
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Yhteystiedot
Australia
- www.peppermoney.com.au
4,7
Erinomainen
980 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Simon was the staff I spoke yesterday…
Simon was the staff I spoke yesterday that really helped get through all of this problems I faced at the moment. He understood my situation and put in actions to help me avoid facing more charges. Best recommended.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Leizel,
Thank you so much for sharing your experience. We’re really glad to hear Simon was able to support you during a challenging time, understand your situation, and take action to help prevent additional charges. We’ll be sure to pass on your kind words to him.
Kind regards,
Mile
great experience with the pepper team
great experience with the pepper team, cameron and Divya specifically. quick, professional and dealt with a complicated loan easily. highly recommend
26. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi James,
We’re so glad to hear you had a smooth experience, and that Cameron and Divya could help navigate a complicated loan so easily. Really appreciate the recommendation and kind words.
Kind regards,
Mile
Very amateurish service
Very amateurish service. Was charged fees because they recorded details incorrectly. Charged fees because they changed due amount without informing us. I’m sure there are more professional lenders out there. Use them instead
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Jason,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide, and we understand how frustrating unexpected fees or miscommunication can be.
Kind regards,
Mile
The service was amazing
The service was amazing. This is my first home loan and I had no idea what I was doing. Cameron guided me through everything, and explained everything I didn't know. I would gladly recommend pepper mortgage to my friends and family.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Connie,
Thanks so much for the lovely feedback! We’re so glad Cameron could guide you through your first home loan and make things easy to understand. Really appreciate the recommendation and trust in Pepper Money.
Kind regards,
Mile
I got a good deal with them to borrow…
I got a good deal with them to borrow the money and there was no problem looked after me when I did my payout no problems good people to deal with highly recommend them.
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Stephane,
Thank you for your kind words. We’re really pleased to hear you got a good deal and that everything went smoothly through to payout. It’s great to know our team looked after you and made the process easy—your review means a lot to us.
Kind regards,
Mile
Pepper Money still values human judgment
Pepper Money has been an absolute breath of fresh air in a world where big banks let computers make all the decisions. After being declined by major banks without so much as a phone call, I felt completely written off. Pepper Money changed that.
They took the time to look at my situation as a human being, not just a number on a screen. Real people spoke with me, worked through the numbers, the details, and genuinely tried to understand how they could help. That level of care is rare in finance today.
Because of their willingness to listen and assess my case individually, I’ve been given a fresh start. This is exactly what a financial institution should be. Pepper Money still values human judgment.
Thank you, Pepper Money, for seeing people not just data.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Fred,
Thank you so much for sharing such thoughtful feedback. We’re genuinely grateful you took the time to reflect on your experience. We believe everyone deserves to be heard and assessed as a person, not just a set of numbers, so it really means a lot to know that came through. We’re glad our team could take the time to understand your situation and support you toward a fresh start.
Kind regards,
Mile
Easy to deal with
Easy to deal with, prompt professional responses.
21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Jason,
Thanks for the great feedback! We’re really pleased to hear you found us easy to deal with and responsive.
Kind regards,
Mile
Compassionate, respectful and genuinene customer service reps
The employees I spoke with from both the general and hardship teams couldn’t have been more helpful, caring and respectful. Simon and I think it was Angela or Denise (sorry I have forgotten the first person I spoke to, their name) both blew me away with how respectful and helpful they were considering the challenging situation I have found myself in.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Neave,
We’re grateful for your kind words during what we understand has been a very challenging time for you.
I’ll be sure to pass on your thanks to the team – they will really appreciate knowing the care, respect and support they provided made a difference. Our teams take great pride in treating every customer with empathy and dignity, and your message truly reflects that commitment.
Thank you again for sharing your experience with us, and we wish you all the very best moving forward.
Kind regards,
Mile
Easy and helpful
I have been with pepper money for nearly it 3 years. Their website made all my experience easy and I have only had positive experiences. When it came time for my payout, they were quick and efficient and helpful.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Paula,
We appreciate your kind words! I am happy to hear that our website made things easy for you, and that you have had a great experience with us.
Kind regards,
Mile
Carlos was very helpful and easy to…
Carlos was very helpful and easy to work with. Thank you to Pepper money for helping us go back on track.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Jennette,
We’re really pleased to hear that Carlos was helpful and easy to work with, and that we could support you in getting back on track. We’ll be sure to pass your comments on to Carlos and the team.
Kind regards,
Mile
The degree of professionalism and…
The degree of professionalism and empathy towards my problem was fantastic to the point that the response was way beyond my expectation and made me feel at ease. the lady I spoke with was full of understanding and the outcome for both parties was mutually beneficial.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Greg,
We truly appreciate your kind words and are delighted to hear that you felt supported and at ease throughout the process. Providing a professional, empathetic, and fair outcome is always our goal, and we’re pleased this was reflected in your experience.
Kind regards,
Mile
Great Experience
Great Experience, No Problem to understand everything that we needed to get the loan
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Michael,
Thank you for your kind feedback! We’re so pleased to hear that everything was clearly explained and that your loan process was smooth.
Kind regards,
Mile
Very helpful staff (simon) he was quick…
Very helpful staff (simon) he was quick and didn’t mess around. Was a joy talking with him. Good work 👍
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Michael,
We’re so pleased to hear Simon was helpful, efficient, and made the process enjoyable for you. We’ll be sure to pass on your kind words to him. We really appreciate your support and look forward to helping you again if you need us.
Kind regards,
Mile
Great experience with Susan from Pepper Money
My experience was so helpful Susan was kind understanding and very professional. Susan explained everything very clearly, she also gave me options that suited me best in regards to my situation. I Highly recommend pepper money for for loans and highly recommend talking to Susan for any help short term or long term .Again. thank you RALPH BIDOIS.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi KJ,
Thank you so much for taking the time to share your experience. We’re happy to hear that Susan was kind, understanding, and professional, and that she took the time to clearly explain your options and tailor them to your situation. Your recommendation truly means a lot to us. We’ll be sure to pass along your kind words to Susan — she’ll be delighted to hear them.
Kind regards,
Mile
Easy to deal with!
Very easy to deal with and never had any issues. Even contact over the phone was pleasant with staff that were very attentive.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Lyndy,
Thank you for sharing your experience! We’re delighted to hear that everything has been easy and hassle‑free for you. It’s especially great to know that your phone interactions with our team have been pleasant and that our staff’s attentiveness stood out.
Kind regards,
Mile
My lending specialist Catherine and her colleague
My lending specialist Catherine and her colleague Divya made our loan journey a breeze. They gave us a very smooth end to end loan experience without any stress or hassles. I will definitely recommend Pepper Money Finance to others. Thank you overall Pepper Money Finance for helping us get back on track.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Kanwal,
Thank you so much for your wonderful feedback! It's great to hear that Catherine and Divya made your loan journey smooth and stress‑free. we want to make every experience as seamless as possible, and it’s great to know we achieved that for you.
We truly appreciate your recommendation and are glad we could help you get back on track.
Kind regards,
Mile
Staff very helpful and friendly and…
Staff very helpful and friendly and tries their best to solve my issue and due to perservence it was solved.
Very happy with the customer service
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Karen,
Thank you so much for your kind words! We're delighted to hear that our staff were friendly, helpful, and dedicated to resolving your issue. Your satisfaction means a lot to us, and we’re glad perseverance paid off and everything was sorted.
Kind regards,
Mile
Staff listened to me instead of rushing…
Staff listened to me instead of rushing and assuming what I needed
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Susan,
I’m so glad to hear that! It’s great that the staff took the time to really listen to you instead of rushing or making assumptions.
Kind regards,
Mile
Simon in Hardship is a legend
Simon in Hardship worked out my payments and really helped greatly!
So thankful & appreciate all his efforts 👌
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi Scott,
That’s wonderful to hear! I’m really glad Simon in Hardship was able to work out your payments and provide the support you needed.
Kind regards,
Mile
Good straightforward lender
Good straightforward lender, easy to deal with and get the job done smoothly.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pepper Money Australia
Hi George,
Thank you for the nice words, I am happy to hear the process was smooth and easy for you.
Kind regards,
Mile
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.