Payless Car Rental Arvostelua 

No agent at desk during prime time for 30 min. Then one agent for a line of 20 people. I went elsewhere. Minneapolis airport

⚠️ MUCHO CUIDADO CON CARJET Y PAYLESS – EXPERIENCIA DESASTROSA

Reservamos un coche a través de CarJet por 177 € durante una semana, con seguro premium incluido. En la reserva nos solicitaron el número de vuelo y la hora de llegada al aeropuerto precisamente para organizar la recogida y el traslado hasta Payless.

Al llegar al aeropuerto no había absolutamente nadie esperándonos.

Intentamos contactar con Payless por teléfono, pero el contestador estaba en rumano o inglés y no conseguimos entender las instrucciones. Ante esta situación, y después de esperar y realizar varias llamadas, no tuvimos más remedio que coger un taxi para desplazarnos por nuestra cuenta.

El problema fue todavía mayor: la dirección que aparecía en la información de Payless no correspondía con la oficina de alquiler, sino con un compraventa de vehículos. El taxista nos llevó hasta allí y tuvimos que pedir ayuda al personal del compraventa para intentar localizar a Payless.

Finalmente, Payless envió un vehículo privado para recogernos. No llevaba ninguna identificación visible de Payless, ni rotulación que permitiera identificarlo fácilmente como el transporte de la empresa.

Cuando por fin llegamos a la oficina de Payless, nos encontramos con la situación más sorprendente: nos dijeron que habíamos llegado tarde y que nuestra reserva había sido cancelada.

Es decir:

- Pagamos 177 € por una reserva.
- Facilitamos nuestro vuelo y hora de llegada para que organizaran la recogida.
- Nadie nos recogió en el aeropuerto.
- Tuvimos que pagar un taxi por nuestra cuenta.
- La dirección facilitada no correspondía con la oficina de Payless.
- Perdimos tiempo intentando localizar la empresa.
- Cuando finalmente conseguimos llegar, Payless alegó que habíamos llegado tarde y canceló la reserva.
- Para poder disponer de un vehículo tuvimos que realizar una nueva reserva por 496 €.
- CarJet tampoco nos devuelve los 177 € de la primera reserva, alegando que había pasado la hora.

Resulta difícil aceptar que se nos responsabilice de llegar tarde cuando la propia empresa no proporcionó el servicio de recogida previsto y la información facilitada para localizarla tampoco era correcta.

La sensación que nos queda es que hemos pagado dos veces por un servicio que inicialmente habíamos contratado por 177 €, terminando pagando 496 € adicionales, además del taxi y de todos los inconvenientes ocasionados.

Considero que tanto CarJet como Payless deben dar una explicación clara de lo ocurrido y asumir su responsabilidad.

⚠️ Recomiendo extremar las precauciones antes de reservar con estas empresas y leer muy detenidamente las condiciones de recogida, cancelación y no presentación.

Tengo pruebas de la reserva, los horarios, las comunicaciones, el taxi y los importes pagados, por lo que esta reseña no se basa en una impresión: estoy describiendo lo que ocurrió.

ABSOLUTE SCAM!!! DO NOT USE!
I rented a car at Zadar airport Croatia June 2026 and instead of giving me back my deposit they stole that money from me. Their customer service has stopped responding to my e-mails after I sent them screenshots of my bank statement proving they stole my money. Whatever you do don’t hire from these thieves!

I flew in to Philadelphia around 6am on a Monday morning. Payless opens at 7:00am, so I booked the car for 7:00am pickup. It was booked/ prepaid through Priceline. Their first shuttle arrived at the airport a few minutes after 7:00am and my contract shows a rental time for the car of 7:21am. The agent said I needed to pay $16.21 extra, but couldn't explain why except to say something vague like I the price I pre-paid was missing some fee. After returning the car, I complained to Priceline that Payless did not honor the advertised price. Someone at Priceline called Payless to inquire, and I was told it was a no-show fee for not being there at the scheduled time of 7:00am. Priceline said they couldn't/wouldn't do anything. In the end, I disputed this bogus charge through my credit card company and it was reversed. I will stick to the majors next time.

Do not ever rent from Payless for a car in Croatia. Upon arrival in Dubrovnik their agent rebooked our reservation, showing a return in Dubrovnik even though our original reservation booked with Expedia was with return in Split. We were surprised to be charged a significant dropoff fee once we returned home. I have tried to dispute this with Payless unsuccessfully. I travel all over the world and have never experienced this sort of deceptive practice. Stay Away from Payless!

just now
New
I would give them zero stars if that was an option. Nathan is full of personality but a snake. He tried to Houdini us into an upgrade that was hundreds of dollars more than we booked. After we saw the amount of the bill he acted like he was doing us a favor by downgrading it for less money. When we got the receipt the bill was $856 and the email confirmation we got was for $434. Drastic difference to say the least. He also led us to believe we would get a Chevy equinox and when we went to retrieve the vehicle it was a KIA soul. 6 years old and a piece of shit. We couldn’t even fit all our luggage in it. My husband went back to the counter and Nathan said they were low on inventory and there was nothing they could do. I typically don’t give shitty reviews but this is criminal. Who knows what we will get charged on your cc. Fortunate for us we will dispute any charge that we receive. We called to request someone call us but we still have not received communication from Payless. DO NOT rent with them to try and save a few hundred dollars bc I promise you will end up paying more and be very disappointed.

My husband, daughter and I arrived at the Indianapolis airport and had prepaid for a Payless car rental. There was nobody at the Payless desk and there was a line 2 to 3 hours long for the person working at Avis (my husband’s in a wheelchair we did not want to wait in a line )so our daughter called Payless and was told that they would pay our Uber. We were going two hours away to Champaign Illinois for my brother’s funeral We got an Uber over and back for around $300 total. Luckily, we were able to borrow a car for the weekend in Champaign. Payless said their policy is to only refund $50 on Uber. We were not told that I think everyone should know to never rent with Payless.

Honestly, if I could give 0 stars I would. I was told I was paying a deposit and never got a refund for the amount I paid. Spoke to multiple customer service agents of it and they were all incredibly rude…. Nobody was able to email me a receipt breaking down charges. Agents said they sent the email but I never received it. Total scam

Rented from Houston airport for the weekend. Add the extra $160 for insurance for 4 days. Check engine light came on the 2nd day. Needed roadside assistance for a jump off on 3rd day. Now 3 days after drop off im receiving a bill for the roadside assistance. What was the purpose of the insurance coverage through them.

We rented a car in Split airport, Croatia. Obviously I took pictures of the damages that were visible on the car, because not everything was registered on the previous damage report. Drove the car on the highway for 2 days total. Returned the car, my deposit was returned and then after few days I was charged 700EUR with no explanation. Once I received an answer, they sent me the picture of the bottom of the car and accused me that I have damaged it. Obviously, I did not take pictures of the bottom of the car before/after picking it up.

Not going to continue about customer service which is non existent. Worst of the worst.

Worst experience at car rental ever. On returning car, the agent literally knelt down by the side of the car, rubbed off the rain and dirt and said “There’s a scratch”. (She never did the same anywhere else on the car ). It did not break the paint and looked more like a scuff - it would have been impossible to see it at initial rental as it was lashing down rain and as I say it was more like a small scuff mark. $700 later we were running for our flight. I wonder how many other $700 they have cheated from customers. - nice cash cow !! I’ll pay more in the future …. but NEVER “Payless “. !! Be warned !!!

SCAMMERS!

Do not book with Avis or Payless at Podgorica airport.

We booked the car in advance and paid insurance and they would not release the car unless we paid an additional €50 per day. We asked if this policy is written anywhere for us to see. They said “we decide how much is charged based on the car” we said okay but can you show us this in writing and they said “no we decide this and make it up it’s our policy”

We already paid £240 for 4 days and had to pay an additional €200 or they said we would lose all our money.

People at the desk specifically Rade is the rudest person I have ever met. Even after returning the car and confirming there are no issues he release 210 of the deposit not the full 300 and said it’s because there were things he forgot to charge us for at the start??

Car was given to us with tyres on 0.8 bar when they need to be 3.2 which is extremely dangerous. Completely banged up and with low oil.

Paying hundreds for nothing and to be spoken to like you are scum. Truly the worst experience.

Do not ever hire a car from payless. You will the worst experience of your life.

Het is nu de derde keer dat we een auto hebben gehuurd zonder problemen. Alles heel vriendelijk en snel gelukt.

They cancelled my booking and tried to force me to buy premium cars at enormous prices
The staff were really rood no manner poor customer service all together a waste of time and money, scum company small price to attract customers and who you get there big bucks scam!! Avoid no Payles!! Pay a bit more and Safe

The lady at the counter was rude and abrasive before I even said a word to her, she should not be in the customer service industry at all, this is not the first time we have had issues at this rental counter.

It is the counter for budget, Avis and Payless. The employees in general have a very bad attitude and need training as well as better management overall!

Something needs to be done immediately before this woman escalates to a full blown assault on someone!

Über Ryanair gebucht, keine Details erhalten, und direkt vor Ort abgezockt worden.

🔴 WARNING TO RENTERS: Unauthorized $600 Charge & Ghosted by Customer Support 🔴I am writing this public complaint because @PaylessCarRental has charged me an extra $600 with zero explanation, no itemized invoice, and has completely cut off communication.I have sent multiple emails attempting to resolve this directly, but Payless has refused to answer. This is an completely unauthorized charge that flies in the face of basic consumer rights.Because of your total lack of customer service, I have been forced to file a formal dispute with my bank, report this to the Better Business Bureau (BBB), and flag it with consumer protection agencies.Payless Management: Check your messages. Send me an itemized breakdown of this $600 charge immediately, or reverse it. I will not let this drop.

Nuestra experiencia con Payless en el aeropuerto de Bucarest fue realmente muy decepcionante.
Reservamos el coche a través de Auto Europe porque encontramos una muy buena oferta. Además, antes del viaje contratamos un seguro a todo riesgo con Auto Europe, por lo que llegamos con todo correctamente organizado.

Sin embargo, al llegar al mostrador, el empleado nos dijo que nuestra tarjeta de crédito era una "tarjeta virtual" y que, por ese motivo, no podían entregarnos el vehículo. Esto era completamente falso. Se trataba de una tarjeta de crédito válida, pero insistieron en ese argumento para obligarnos a contratar su propio seguro.

El seguro que nos ofrecían costaba alrededor de **250 €**, mientras que el alquiler del coche nos había costado aproximadamente **80 €**. Es decir, pretendían cobrarnos más de tres veces el importe del alquiler únicamente por su seguro.

Además, durante toda la conversación intentaron asustarnos hablando de los elevados cargos por cualquier arañazo y de que el coche debía devolverse completamente limpio, generando una presión constante para que aceptáramos su seguro.

Estuvimos bastante tiempo hablando por teléfono con Auto Europe intentando encontrar una solución, pero finalmente tuvimos que cancelar la reserva. Como consecuencia, perdimos un tiempo muy valioso al inicio de nuestras vacaciones y tuvimos que pagar un Uber para desplazarnos hasta nuestro hotel en Bucarest.

Para terminar de empeorar la situación, el trato del empleado fue poco profesional, bastante grosero y nada orientado al cliente.

No puedo afirmar si esta es la forma habitual de trabajar de Payless, pero sí puedo decir que esta fue nuestra experiencia y fue muy negativa. Mi consejo es sencillo: **aunque otra compañía cueste un poco más, merece la pena evitar Payless**. El ahorro inicial puede acabar convirtiéndose en una enorme pérdida de tiempo, dinero y tranquilidad.

Sin duda, no volveríamos a alquilar con ellos.

The car made a loud noise when in reverse and I'm still waiting on my deposit to be released almost 2 weeks later.