Payless Car Rental Arvostelua 

Titolo: Esperienza pessima: auto con problemi, assistenza inadeguata e personale irrispettoso

Una stella è persino troppo.

Ho noleggiato un’auto tramite Ryanair e, al banco Payless, ho pagato ulteriori 235,95 euro per acquistare le coperture aggiuntive SCDW e WUG, convinto di poter viaggiare con la massima protezione e ricevere assistenza tempestiva in caso di problemi.

L’esperienza è stata invece disastrosa fin dall’inizio. La navetta, che secondo l’operatore sarebbe dovuta arrivare in circa cinque minuti, si è presentata dopo oltre trenta minuti.

Durante il tragitto da Bucarest a Brașov ho iniziato a sentire forti rumori provenienti dalla parte inferiore dell’auto. Una volta arrivato, ho verificato che la protezione inferiore del motore era staccata. Sul quadro strumenti era inoltre accesa la spia del sistema airbag e ho notato anche una scheggiatura sul parabrezza. Dispongo di fotografie e video che documentano le condizioni del veicolo; la spia dell’airbag è stata fotografata anche dal personale Payless durante la riconsegna.

Nonostante avessi acquistato la copertura più completa disponibile, non mi è stata fornita immediatamente un’auto sostitutiva. Ho dovuto attendere fino al giorno successivo, perdendo di fatto un’intera giornata di vacanza. Sono stato inoltre costretto a riportare personalmente il veicolo e, su loro esplicita richiesta, a effettuare anche il pieno prima della riconsegna.

L’indirizzo e-mail che mi era stato indicato per presentare la segnalazione non funzionava e il messaggio è tornato indietro.

Ancora più grave è stato il comportamento dell’operatore che mi ha accolto. Il suo atteggiamento è stato scortese, arrogante e poco professionale. Durante la conversazione parlava in rumeno facendo commenti ironici, apparentemente convinto che non fossimo in grado di comprenderlo. Non si era però reso conto che la mia compagna è rumena e ha capito perfettamente ciò che veniva detto. Un comportamento umiliante e totalmente inaccettabile nei confronti di un cliente.

Mi è stato inoltre comunicato che il rimborso di 100 euro relativi alla chiave avverrà soltanto dopo 28 giorni lavorativi, un’attesa che considero eccessiva e che si aggiunge a tutti gli altri disagi subiti.

Ho presentato un reclamo formale e richiesto un rimborso parziale per la vacanza compromessa, il giorno perso, la mancata sostituzione immediata e la qualità assolutamente insufficiente dell’assistenza ricevuta.

Non consiglio questo autonoleggio a nessuno. Un cliente che acquista la copertura più completa non dovrebbe essere lasciato solo a gestire un veicolo con problemi, perdere giorni di vacanza e subire anche un trattamento irrispettoso da parte del personale.

Attendo ora di vedere se Payless avrà almeno la correttezza di rispondere seriamente e riconoscere un rimborso adeguato.

Would give them minus 5 if option was there.
Absolute thieves.
Got me to sign for extra insurance I didn’t need as I’d already paid it when I paid the car hire with Jet2.
They told me I was signing for my deposit to be refunded (€600 charged on collection, this apparently would be refunded i in 5/10 days).
Got €265 back eventually to date.
I hired a car on the 12th May and I’m still fighting to get my money back they are now saying it was for insurance although the truth is I actually didn’t need as I’d already paid it!!
I would strongly advise to go elsewhere!!

Don't accept payments online you can't return especially when the rental car company doesn't accept these forms of payments in person on the initial rental. Payless/Avis Car Rental showed up as no credit card required for rental, however they accepted my 3rd party form of payment but refused my debit card. Now booking is charging me for 3 days of car rental for a car I don't qualify to pick up but did sure accept my payment online. Very upset about the misleading from all 3 rip off companies (Avis/Payless, Booking.com).

Des voleurs! A FUIR ! Ils prétextant une confirmation de réservation non abouti pour demander des supplément qyi démarrent à 300 euros!! Et lorsque vous indiquez ne pas avoir reçu d information pour l annulation de la réservation, le monsieur qui a l habitude du système d escroquerie dit simplement c est pas mon problème! si vous voulez une voiture vous devez payer la somme exorbitante que je vous demande!
Quand finalement je parviens à avoir un retour de ma réservation en passant par leur site, ils m envoient une.annulation de réservation du jour même ! Non seulement c est un système d arnaque organisé mais le monsieur de l accueil a l aéroport sabiha gokcen est irrespectueux et se moque des clients. Après nous un autre monsieur etait avec la même situation !

My experience is captured below. Please read! Save yourself the experience and rent from a different company. My experience took place at the DFW car rental location. However, one can only assume if Tanner is the face of this location, how many other people like Tanner could be helping you next. Just avoid it!!!

I am writing to express my deep dissatisfaction with the egregious lack of customer service I experienced at your DFW airport branch on July 11, 2006. I was mistreated, dismissed, and deeply embarrassed by one of your supervisors, Tanner.

When I went to the counter to politely request a vehicle swap for something I was more comfortable driving, Tanner stepped in. Rather than de-escalating the situation or offering support, he chose to reprimand me. He repeatedly cut me off, told me I was wrong, and treated me as though I were a burden. I did not approach the staff with an attitude, yet I was treated with absolute disrespect. I was polite and respectful throughout the encounter, yet Tanner chose to handle a simple request with hostility and condescension. It speaks volumes that the counter agent ended up apologizing for their own supervisor's behavior.

Tanner's actions are a direct, poor reflection of your brand. A supervisor should be a leader, not someone who belittles customers and refuses to offer a resolution.

If this is the standard of care your company champions, I will ensure my experience is shared widely across online review platforms so other consumers know what to expect. I strongly recommend that Tanner receive immediate customer service training, as he is currently a liability to your reputation.

JS

I haven't come across a payless rental company in Slovakia yet, just thieves took 300 euros from me for rubbing an already existing car, just crooks, there's a guy named vojtech, just a scammer..don't get close

I would give this company zero stars if I could. The price I was quoted online was not what I ended up paying, and I was told there was a veteran discount available, but that rate was never honored. To make matters worse, the car was in terrible condition. It smelled like cigarette smoke, had multiple dents and visible damage, clearly needed maintenance, and the tire warning light came on during our rental. This was an extremely disappointing experience from beginning to end. I would not recommend renting from this company. Save yourself the frustration and rent from a reputable rental agency instead.

My partner and I recently rented a car through Payless during a trip in Iceland. After our experience, I will not be renting from Payless ever again.

During the car rental return process, a small cosmetic dent (~2-5 cm) was identified on the front door. It was so small that we hadn't even noticed it. We suspect this dent happened as a result of someone else dinging the car during street parking/parking at tourist sites. I anticipated paying somewhere between $50-300, but was stunned when Payless charged me $1300.

The “repair matrix” included charges for extensive work such as multi-hour paint repair across both front AND rear doors, as well as replacement-level costs for door components including the mirror, trim, and handle. The breakdown did not appear proportional to the actual damage.

Thankfully I had paid for a third party rental insurance and have since received a full reimbursement. However, to anyone considering renting, I would strongly caution against this company and would highly recommend carefully reviewing their damage policies before booking.

We encountered discrepancies with our recent rental in Istanbul, specifically regarding overcharges for mileage, tolls, and insurance, which resulted in an additional cost of $500.

Thieves. No other word describes them. We were asked to provide our card for the security deposit and thought nothing of it. After returning the car we were told any charges would be refunded in a week or so. After a month the charges remained, we got in contact and we were told we had been charged for super insurance. At no point was this discussed with us! When we disputed it, we were told, can’t prove you didn’t agree to it! Scammers and thieves.

Terrible customer service from JFK airport. The woman working there was exceptionally rude.

I had a very disappointing experience at the Payless Car Rental location on Norwich Road at Philadelphia International Airport. The website was not specific about insurance requirements, so I called the reservation number to make sure I was covered. The representative told me insurance had been added to my reservation, so I proceeded with booking.

When I arrived, I was asked for my driver’s license, credit card, and proof of full-coverage insurance. I explained that I don’t own a car and therefore do not have auto insurance. The employee simply responded, “Then you can’t rent with us,” with no effort to explain alternatives or assist me.

I returned to ask whether I could use my husband’s insurance. A second employee informed me that I would need to be added as an additional driver for an extra fee. When I explained that none of these requirements had been disclosed when I booked over the phone, she replied, “You must have talked to corporate. I have nothing to do with that. My boss has his own rules.”

Customers should be aware that reservations made through the corporate number may not reflect the policies of this independently operated location. Verify all requirements directly with this office before arriving, especially regarding insurance coverage. The lack of transparency and the rude customer service made this a very frustrating experience.

Stay away from this company.

When we picked up our car at Bucharest Airport, we were told that despite already having insurance coverage, we needed to purchase the rental company's additional insurance in order to receive the vehicle. As it was late at night and we had no practical alternative transportation, we felt we had no real choice but to pay the extra charge.

To make matters worse, after we returned the vehicle in good condition, our security deposit was charged without any prior notification or explanation. We have not received any damage report, invoice, or documentation justifying the charge.

Based on our experience, the rental process lacked transparency and left us feeling misled and unfairly charged. I would not rent from this company again and would strongly recommend that other travelers exercise caution.

I can only tell you about my experience of the Izmir airport branch. I only booked with them as my previous booking was a scam by Flextogo car hire. As I was desperate and had been left stranded by flextogo scammers for hours without a car at the airport I was forced to go with these guys who were 6 times more expensive than my original booking. They asked for cash and did not provide any receipt. I gave them 250 euros when the car hire they said costs 135 euros plus 100 euros as deposit. the guy did not have any euros to return my 15 euros, so he said I put it down as you gave 115 euros so will return 115 back to you when you drop the car off. I have to say, the car itself was fine but on my return they only returned 100 euro when I asked the guy where is my 15 he said oh you went on the toll and thats the charge for that. I told him clearly I hadnt gone on any toll. he said let me check. then he came back and said its for dropping the car off out of hours (change of story!) I said no I had checked the night before and you agreed to return to me 115 euros, but he said I dont know you didnt speak to me so im just an agent.

I also found out that the car hire actually cost 90 euros for the three day and the guy who gave me the car put 45 euros in his pocket and didnt give it to the company (note nothing was recorded). No wonder he never gave me a receipt or paperwork. He pretended he had put the paperwork in the dashboard but up on checking, it was a blank form.

I had to ring the original guy who gave me the keys (I think the manager who stole the extra 45 euros) and wake him up at 4am to tell him to tell his friend to give me my full refund back. he was very rude and instead of apologizing for their lies and dodgy extra money they took he said how dare you wake me up for 15 euros!!!! then he blocked me on whatsapp. eventually I got my 15 euros back after fighting for it but very very dodgy guys. never do business with people who are untrustable.

The Izmir branch are thieves, who steal from the company and lie for a living. very bad experience. DO NOT DEAL WITH THEM

Make sure to check the price and what you paid for online matches what you are going to pay at the end before signing anything. Thinking that everything had already been paid online like it normally has when I’ve booked cars before and then being stung with a bill at the end of the car hire.

Hallo, habe in Zagreb ein Auto abholen wollen das ich über Booking gebucht habe. Fehlanzeige weil ich angeblich keine gültige Kreditkarte hatte. Habe von ING Diba eine Visa karte gehabt. und da ist in der Mitte oben Debit gedruckt gewesen. Er sagte zu mir kein Auto mit dieser Karte, auch nicht mit Eurocard! Da stehst blöd rum. Was soll das von Payless Zagreb?
Nie mehr solch ein Unternehmen. Bin dann zu Sixxt und die haben problemlos ein Auto mir gegeben. Frage wieso bei Paylees buchen? Der Typ hat schlichtweg keinen Bock gehabt. mfg.

I rent a car for 18 days for a quoted amount of 590. I was charged 1175. The reason was that I picked up the car 2 hours later than the requested time at 9:00 pm instead of 7:00 pm. I returned the car at 5:00 am whereas I can keep it up to 7:00pm. They asked me if I took any pictures to prove that I returned at 5:00 am. What a lousy, dubious company and customer service. Don’t ever rent cars with them. Finally, I had to request AMEX for help!!!

I see a lot of negative reviews about this company, but I want to add my experience renting a car at Bratislava Airport. We used the car for five days during a long journey.

I was really impressed by the entire process, from collection to return, everything went smoothly with no issues at all.

The biggest highlight was the fantastic communication from an office staff member. He was incredibly helpful, answered every question I had, and was always informative and professional. This level of service really built my trust, and I felt completely confident that the car would be waiting for me as promised.

Highly recommend this (Bratislava) rental service!

Marcin

Hidden fees including local insurance, €60 for cleaning and withholding deposit for 28 days after return of the car.

Car was very old and poorly maintained, it smelt bad and had a slow puncture on one of the old and cracked tyres.

They changed drop off location without telling anyone.

If I could give zero stars, I would. Avoid!

This company will scam tourists... Plain and Simple. Take the negative reviews to heart, because they are all true. Please take the negative reviews to heart. Here are some points from my experience:
1) If you book online they will lie to you saying that can't accept protection policies booked through other agencies (Priceline for me), that you have to buy their protection plan (about 3x as much) and it is not optional. Their own corporate office debunked this.. the policy is optional and insurance purchased online can be honored
2) they will have hidden fees in their rental agreement that they don't explain are optional to get top dollar out of you (airport fees, roadside assistance etc)
3) maybe it was Giancarlo specifically, but they will not explain their damage protection is deductible based and in addition to paying the already outrageous daily price for their insurance you also have to pay into the deductible if something does happen (another car scuffs you in a parking lot etc) yeah that definitely wasn't explained, so they'll get you on that. Giancarlo purposely manipulated how he explains the policy, I can promise "deductible" was never once mentioned (but the bill afterwards will say it was)
4) This is the big one ..they'll try to "add" damages after you leave, after you signed off on the inspection, and they'll forge your electronic signature into a document you didn't sign. Happened to me. 13 minutes after I left the premises. Kinda hard to sign something when I'm not there. That's called Electronic Signature Fraud kids... That is a crime. I had one scuff pointed out to me in the very through inspection, and that was the only damage I was asked to sign off on. Imagine my surprise when I got an email 30 mins after I left with several photos of "damages" that they are trying to bill me $500 for, with an electronic signature to a statement that I accept all responsibility for damages after the inspection...."signed" 13 minutes after I had checked out and left the premises.

These guys are crooks.. Plain and simple. Scammers... Plain and simple. Please please please....book directly with a reputable company (Budget, Avis, etc) do not rent from these local con artists. They will see you as a tourist and try to scam everything they can out of you. Stay away from this place