Payless Car Rental Arvostelua 

This car rental company is overcharging me for an upgrade that THEY GAVE ME because my reserved car wasn’t there. And, they are adding gas surcharges for a full tank already put in. Management is ignoring me. Sorry, but the one star is earned.

Une arnaque ! Des prix bas et attractifs au départ, pour finalement devoir se faire imposer des frais supplémentaires sur place, sinon pas de voiture... C'est de la vente forcée et leurs arguments sont absurdes. Nous avons dû, comme beaucoup de ressortissants français le même jour, payer une assurance non prévue à 320€ la semaine car la carte de paiement faisait débit et non crédit. Ce n'était annoncé nulle part et nous n'avons pas eu le choix une fois sur place sinon nous étions sans véhicule tard le soir dans un endroit inconnu. Et au moment de rendre la voiture, une personne très désagréable de l'agence s'est empressée de faire les contrôles, chose qui n'avait pas été faite au départ, et a voulu nous faire payer 200€ de frais supplémentaires parce que nous avions un peu transpiré dans la voiture sur le trajet de retour, normal à 35 degrés, et a prétexté qu'il ne fallait pas fumer dans la voiture alors que nous sommes non-fumeuses ! Un délire absolu, on marche sur la tête. Si je pouvais mettre 0 étoile je le ferais, mais une étoile ça vaut pour la voiture qui était quand même nickel et pour le conducteur additionnel qu'on a bien voulu nous offrir.
Agence à fuir absolument !

I rented a car from Payless in Bratislava and had a minor accident that caused damage to the front bumper. I fully accept responsibility for the damage.

However, Payless subsequently charged me EUR 1,500 for the damage, plus administrative fees. The documentation provided described the damage as “chassis/undercarriage” damage, although the documented damage was to the bumper.

I disputed the charges through my bank and Mastercard. The dispute was ultimately resolved in my favour, with EUR 1,050 refunded. UniCredit specifically stated that Payless had:

• not provided an actual repair invoice;
• charged EUR 1,500 as a fixed fee rather than the actual repair cost;
• described the damage as chassis damage although only the bumper was documented as damaged; and
• applied an administrative fee that did not correspond to Payless's own price list.

I subsequently offered Payless EUR 450 to settle the remaining dispute amicably, taking into account the damage itself, but they did not respond.

I would therefore strongly recommend checking the damage documentation and the potential charges very carefully before renting from this company.

Split airport. Very rude personnel. Tried to intimidate me to buy their insurance despite I already had full insunrace via bookign com. Charged me extra for nothing for which I raised ticket via booking.com (under review). Do not waste your money or time on this company. They said that they do not care what I booked via booking com and started to dictate their own rules and price when arrived.

The check-in process was a nightmare. Each rental car company at the Phoenix Airport had a long line of at least 10+ guests. Only Payless had a short line of 3 people; I was the 4th. We arrived in line at 10:45am and did not get into our vehicle until 1:38pm. There was another party ahead of us whom had been waiting until 10am and still did not get their vehicle when we departed. Only 1 employee was working the desk (her initials are LL) and she was excessively slow. She carried on conversations with guests for an average of 45-minutes each. While I can appreciate the sentiment and her being friendly, she needs to read the room and realize the situation that she is holding up the line. Within the first hour, every other rental car company had resolved there line and had no guests waiting... except PAYLESS! Our line was now 15+ people long and was not making ANY progress. Another guest whom had lost his patience asked her why it was taking so long and she flipped her lid on him and called a manager to keep him at bay, even though his complaint and his reasoning was entirely valid. He did not raise his voice or do anything rude; it was her who overreacted. Mercifully, another employee arrived at 1pm. He cleared about 5 customers almost immediately before LL had moved on from 1 customer. But even then, he said there was a delay in his queue because vehicles were not being washed fast enough. This was a complete disaster to have wasted almost 3 full hours waiting to pick-up a rental car which was pre-paid, pre-organized and apparently in-stock and on the lot. I have had issues in the past with rental car companies when picking up from isolated locations, which has led me to always book at an airport because their stock is typically higher and efficiency is better. This was NOT the case for Payless. There were at least 10 parties of guests whom had to wait 2+ hours to pickup a pre-paid vehicle!

Now that I am writing this review, I can see that the 1/5 stars rating and this type of customer service (or lack thereof) is common practice for this company. AVOID AVOID AVOID

Tijdens onze vakantie hebben wij een auto gehuurd bij dit bedrijf. Toen wij het voertuig overhandigd kregen kwamen wij er achter dat dit voertuig simpele wel niet weg waardig was en rond uit onveilig. Hiernaast was het model dat wij kregen duidelijk van mindere kwaliteit dan het gene dat werd aangeboden online en werd van onszelf verwacht dat wij deze richting de garage reden voor de nodige reparaties wat ons veel tijd van de vakantie kosten. Zo’n slechte ervaring hebben wij nog nooit gehad met een huur bedrijf!

I would not recommend this company based on my extremely disappointing experience at Slovakia airport.
I specifically pre-arranged a vehicle inspection during standard office hours at the company's airport office so I could be present when I returned my car yet the office was locked and unattended upon my arrival.
Because no company representative showed up to honor our inspection arrangement, I was forced to leave the car in a hotel car park, as directed by a notice on the company’s locked office door, The hotel was some distance from the airport and I needed to arrange transport at my expense back to the airport. The time I waited at the airport office for someone to arrive plus additional time to drive to the hotel then taxi back to the airport meant I almost missed my flight, a very stressful experience.
I was subsequently charged €400 for a scratch that I believe was not present when I left the vehicle in the hotel car park, as my own photos confirm.
Failing to honour our confirmed inspection times and then charging for damage that likely occurred when the car was no longer in my possession is not acceptable business practice

Para nosotros fué una verdadera estafa. Nos pusieron un mini rallazo que no habiamos hecho, teniendo fotos que pudieron comprobar, y aún asi nos llego un cargo de 400 euros. Realmente les considero ladrones.

The worse experience I ever had with any company i rented a car from. I wouldn't recommend it to anyone. Even though it might look cheaper but you will pay more belive me. I wish I never rented from them. I rent a car in Cluj in Romania.

Absolutely do not rent a car from them. We rented a car at Belgrade airport (Serbia) and returned it in perfect condition and clean. An hour later we already got an email saying there was damage to the car. They didn’t respond to emails, phone calls, etc. The payment was also just taken from my Mastercard. 985 euros!!!!!
Luckily, I could reclaim the amount through my insurance, but I would like to sue them for fraudulent practices.

Scam! Scam! They are the biggest thieves there are!!!!

We rented with Payless at Bratislava Airport and had a genuinely dangerous experience. About 15km outside the city we got a puncture. When we checked the boot, there was no spare wheel and no repair/inflation kit — which is a legal requirement in Slovakia. There was also no emergency contact sticker on the windscreen or dashboard, despite this being standard and required.

We called the number we could find for technical support and were told assistance was only available until 16:30 — it was 6pm. No help, no alternative number, nothing. We were a group of 7 (British, Portuguese, and Slovak) stranded on the roadside in extreme heat for around two hours until highway patrol arrived. The officers themselves confirmed there was no repair kit in the car.

We had to arrange and pay for our own towing and tyre repair, and missed our first night of pre-paid accommodation in the Tatras as a direct result.

Since then, we’ve called Payless multiple times asking for compensation. Each time we’re told a response will come by email — it never has. Genuinely poor disregard for customer safety and basic legal compliance. We would not rent from Payless/Avis at this location again and would strongly advise others to check the boot before driving off.

Agence : Aéroport Bucharest Otopeni.

Il fallait garder le tiquet de payement pour l'autoroute vers la Mer Noire. Personne ne vous dit ça à la réception du véhicule. Il faut chercher dans le contrat ou c'est noté tout petit en anglais.
Ils m'ont facturé 50 euros de pénalité pour chaque passage (4 passages en total)+ le payment du payage une deuxième fois..
L' agent était fort désagréable, il avait une seule envie, de facturer les pénalités..
En audition, la voiture était en moyen état.
Je déconseille fortement cette agence.

אל תתקרבו אליהם!
אני מתחנן בשבילכם ובשביל הכסף שלכם
אחרי שמחזירים פשוט לוקחים כסף מהפקדון כמה שבא להם.
תחוסו על הכסף שלכם. במקום לחסוך את הכמה שקלים האלה בהתחלה אתם תשלמו אותם בסוף!
הם יחפשו כל שריטה הכי קטנה, גם בגודל של כינה,

Arnaque
Refusé le Check up à l’arrivée et pousse à la signature.
Détecte une rayure minime pas de notre fait lors du check up retour mais ne fait pas le tour du véhicule. Seulement le côté de la rayure après avoir frotté l’endroit précis.
Bref inadmissible d’être encore accepté sur BOOKING

They are thief. my booking was from 6August 2026 to 13th August 2026. First when i was pickup car at night 2am. they give me damage care. front glass was brken. I diney to take that car. thern then terll me. this is only car avalible. I took thast care. When i m goijng to return car on 13th August. theuy told me you eating in car. but we are not eating in car. i mke a veido. Thety charge me 181.5 euro. for this. Thney are thren me. you are in Romania not England. So pay otherwise thery something with me and my family.
Please dont book car from them.

⭐ 1/5 – Very disappointing experience

I rented from Avis Zadar Airport on 4 June 2026 and have been dealing with a disputed damage charge ever since.

I provided all original photos and videos and, as requested, even supplied iPhone screenshots showing the original and adjusted date/time — which are identical. Despite this, Avis repeatedly claimed that the requested documentation was missing and asked me to resend the same evidence.

The case has now been open since June and has only recently been escalated for further review.

Very frustrating customer service and an unnecessarily long resolution process. I would not recommend this Avis location.

I booked a Payless rental in Romania through Expedia. The Expedia booking showed a specific amount due at the counter, and I also purchased Expedia's insurance during the booking.

When I arrived, Payless would not accept my credit cards (Discover and American Express), despite the booking simply stating that a credit card was required. They also would not honor the insurance I had purchased through Expedia as an alternative to their requirements. Instead, I was told I had to purchase additional insurance and services directly from Payless in order to get the car.

I was effectively left with a choice between being stranded in a small Romanian town late at night or paying 1,530.30 RON, roughly four times the amount I expected to pay at pickup, just to get the car and reach my accommodation in another city.

I consider this an extremely misleading and unfair rental practice. The card restrictions and consequences should have been clearly disclosed before booking, not presented after the customer has arrived with no realistic alternative.

I subsequently contacted Payless to request a reasonable resolution. They refused and simply pointed to the contract I was forced to sign at pickup.

Based on my experience, I would avoid Payless at all costs. If you're considering booking with them, verify the accepted card types and every rental requirement directly with the location before you travel.

Sunt extrem de dezamăgită de această experiență. Am ajuns să plătesc în total 1.400 €, iar la predarea mașinii mi s-au cerut încă 200 € pentru o zgârietură foarte mică. Mă simt înșelată și consider că această firmă profită de clienți prin taxe suplimentare nejustificate. Nu recomand această companie și îi sfătuiesc pe toți să fie foarte atenți înainte de a închiria de aici.

DO NOT HIRE A CAR FROM PAYLESS OR AVIS IN BRATISLAVA AIRPORT. PLEASE READ ON ... I live in both the UK and Slovakia and I have hired dozens of cars in the last 20 years. This was the first and last time, I'm ever hiring a car from payless / Avis ...

1. They charged me 123 euros because my flight was 1 hour late - NO other car hire firm has ever done this.
2. They charge 60 euros to add an additional driver - all other car hire firms in Bratislava airport on charge 40 euros
3. They would not add my wife as a driver, as although I had her license, she was not at the airport - they wanted her to make a 2 hour round journey to sign a GDPR paper just to add her to the car hire.
4. You cannot collect the car from the airport - you have to be taken, by car, to their office, outside of the airport to collect your car - idiotic!

The whole Avis / Payless car hire was the worst I've experienced in the 20 years I've hired cars in Slovakia. NEVER EVER USE AVIS OR PAYLESS IN SLOVAKIA!

Alerta, ¡son unos estafadores!

Alquilamos un coche via CarJet y cuando llegamos a recogerlo, nos salieron con una excusa falsa: nuestra VISA española no tenía los números troquelados y por tanto no se podía hacer el depósito de garantía. Su "solución" (mafiosa) era ofrecernos un seguro de 200€ adicionales para 4 días de alquiler (que era de base 130€).

Pero esta VISA es totalmente válida y he pagado por ella en múltiple paises. Otros viajeros tuvieron exactamente el mismo problema justo cuando estábamos en la cola esperando.

Ellos te indican que en el "voucher" que te envía el intermediario está explicada esta condición, pero es mentira. Te quieren atornillar cuando te tienen lejos del terminal y con las maletas.

Aunque me fui sin alquilar, el pago al intermediario si lo perdí.

Definitivamente, es una estafa premeditada y os recomiendo que no os acerquéis a esta gente. No entiendo las reseñas positivas en Google. En el propio CarJet son mucho peores.