PayByPhone Arvostelua 

I have spent over two hours attempting to contact PayByPhone. Your chatbot and contact process do not provide access to a human representative, making it impossible to lodge a complaint in accordance with your published complaints procedure. You have designed a system that prevents people getting a refund by obstructing communication.

If you're parking in Liverpool Do Not Use This App! It will restrict your parking making you have to pay multiple times through the day at different locations stating "traffic restrictions". Two different traffic wardens told me it's not true, it's the app and it's rubbish. They advised me to delete it and use JustPark or Ringo. Don't wait until it happens to you, preempt any problems and change now!

downloaded the app that day. I thought I had paid for parking. I received a fine as the payment must have not gone through. I wanted to appeal and requested the information to show I downloaded the app and tried to pay and enter card details. Can only speak to a chatbox and no one has responded to the email. As I have no evidence I can not appeal,

Sneaky charges for text notifications that I don’t want and difficult navigation to remove them

Die App funktionierte nicht, habe sie in Düsseldorf Lörick extra installiert, konnte nicht zahlen und nun habe ich ein Knöllchen! Bin total verärgert, denn es war eindeutig ein technischer Fehler. Es kam die Meldung, ich solle den Support kontaktieren...geht's noch?? Am Unterbacher See läuft alles ohne Probleme mit Kennzeichen und Kartenzahlung. Nie wieder Paybyphone.

They charged me twice for my parking and the only way to communicate is via AI. No way to upload photo of double charge. NO way of speaking to a human. Be careful using them.
Received my money back. Unsure whether this was because I went to my bank. Thank you. Would be helpful if it was clearer how to talk with a human

My daughter is currently in Maugersbury Road car park, somewhere in the Cotswolds and still trying to pay for parking. When she arrived there was no signal so she couldn't download the app, so she phoned me with the details and aske me to do it.

First I tried the website, got as far as entering all my credit card details then no further. No button, "enter" does nothing, no error message.

So I tried the 0800 phone number and went all the way through their tedious key pad data entry system only to have my credit card transaction rejected at the very end. I tried with another card with identical results. I've no idea why it failed, but I'd now wasted 20 minutes of my life I'll never get back trying to use their broken system. And, of course, there's no way to talk to a human. All I could do is phone my daughter back and report failure and she will have to try and find a signal somehow.

What does concern me is that I've given this bunch of incompetents details of two credit cards. I don't trust them one iota to keep them safe or delete them. I am also not happy that my daughter may incur a penalty due to the delays not of her fault.

The whole thing is set up so that the unfortunate users fail and they collect their PCNs.
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A day later

I notice that PayByPhone have responded to my review, but it's just the same AI generated response they post to every comment. A bunch of platitudes.

Surely, after about 1000 1 star reviews, 95% of the total, they don't need any more information or feedback. All they need is to fix the multiple problems with their operation and provide a human operator who can sort things out in real time rather than wait till a PCN has been issued and then reject the appeals.

This company is just about as close as you can get to a scam whilst just remaining legal.

There is no reply 7 days after I reached out to the chatbot AGAIN (the link provided in the reply I got on TrustPilot from their team on 3 Jun). I got charged a wrong fee, and NO support ticket number, NO real person contacted after reporting multiple times in PayByPhone's chatbot. The chatbot is a scam. And there is no way to contact real support.

Grubby business. They appear to be disabling 'pay by card' at my station Redbridge. So people who have neither the skills nor memory to pay online (nigh on impossible on the central line) get 'fined'. A nasty business.

Disgraceful bunch of crooks, customer service non existent. Tenby multi storey carpark have tried claiming a refund for incorrect car details input but not a dicky bird. Several emails later have heard nothing back, not even an acknowledgement of receipt.

Sunny Isles Beach Parking!
Auf jeder Bankabbuchung. Leider ist dadurch die Zuordnung zur PayByPhone App unmöglich. Und es wird offensichtlich, dass man hierüber auch den Support nicht in Kenntnis setzen kann, da dieser nicht erreichbar ist. Eine App ohne Support ist aus der Zeit gefallen.
Abgesehen von diversen fehlenden Standard-Features, die dringend in die App gehören, die aber einfach nicht eingebaut werden! Schade, die Konkurrenz entwickelt ständig weiter und ihr ignoriert seit Jahren das Kundenfeedback und den Stand der Technik. Ausserdem scheint ihr eure Entwickler richtig mies zu behandeln, anders kann ich mir die “Sunny Isles Beach Parking”-Rache nicht erklären.

Grundsätzlich positiv, da man ja im Voraus nie weiß, wie lange man parken möchte / muss; der entsprechende Parkplatz wird per Standortfreigabe gefunden, Nachzahlung per App möglich, zuviel gezahlte Parkgebühr wird nach dem STOPPEN zeitverzögert erstattet.
Einzig die hohe extra Gebühr (in meinem Fall 0,49€) ist ärgerlich, aber wenn ich es richtig verstanden habe, legen die Städte und Gemeinden diese fest??

Free on street parking up to 8.30am (London Kensington area) and at 8.22 choosed parking for half an hour (so should be up to 9am) and they charged me for 30min but from 8.22am where I have still 8 min free parking. It is not about charging me for free parking time, but I've been prepared back to the car 9am, so probably will be already fined. Luckily found that, but usually never check that details, because any other parking app can recognise when paid parking time is starting.. useless and focused on charging ppl for wrongly working app..
Another annoying fact - you can park somewhere up to 2 hours but you choose parking for 1 hour only because not sure how much time you may need. In case that you need more time it is not possible to extend parking because stupid system don't allow you to return to the same place for next 2 hours or so..

The PaybyPhone app is appalling - 9 times out of 10 it fails to work despite having upgraded my mobile phone. Today I tried to park on Golders Green Road, but the app said there was no internet and to upgrade my phone. It is my opinion that the PayByPhone app is scamming drivers by deliberately failing in order to get drivers to get a ticket and fill the coffers of whoever is operating PayByPhone. The Ringo app is vastly superior and works every single time. There is absolutely no excuse for the PayByPhone app to not work. Very stressful trying to pay over the phone - took me ages and eventually I missed my appointment on the Golders Green Road. I am very annoyed and stressed. FIX THIS APP. NO EXCUSES!

No star should be an option
This is a disgraceful company only a bot support, payments fail, no way of contacting anyone

4h parking was £75.5 because apparently my car is not ulez compliant when it is,
Me wanting to resolve it quickly,
I got report from gov.uk and dvla, wanted to speak to someone, no contact number anywhere,
I was forced to speak to ia which told me to contact customer support,

How, can I contact support?

Sorry, I can't share contact details for PayByPhone support as I don't have access to that information. However, I'm here to help you resolve any account or parking issues directly. Please share more details about what's happening with your PayByPhone service, and |'11 do my best to assist you. If you need guidance on troubleshooting, billing, or account management, I'm ready to help.

So please don't tell me to contact your ai just tell me how can I contact human to manually change data that you have wrong

1 is minimum i can give but i would give minus to this rip off permits zones have doubled within a year in Ealing ,london, a disgrace having to pay such extortionate charges and be out of pocket for family or friends visiting

I now see I’m in a long line over 10k or more! I’ve no wonder the PaybyPhone App is not fit for purpose as any revenue generated must be spent employing people handling legitimate complaints. I think it is about high time the government/Mayor of London actually intervenes where councils persist with such a defunct system.
I’m appalled and wonder if there is an ombudsman to report all our complaints?
Please help Trust pilot?

Terrible if a mistake has been made and need support. Robot chat advice useless and end up going around in a loop before site crashes. Why can’t I just speak to someone!

They charge nearly double the price! We parked by Madeira Drive in Brighton and decided to pay using the app. For 2 hours, they charged me £6.50, while the machine price was only £3.70! On top of that, they even charge you during the hours when the car park is supposed to be free! 🤯🤯🤯