Don't buy anything from here, I paid $125 for a tee, no instructions for washing on the shirt itself (only not to hold near fire), instead it's buried in the FAQ on their site without including any in... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Purchased a beautiful Bone Fedora hat...hat arrived dirty...emailed for a replacement, sent photos. Completed the online returns portal...return authorised. Then absoloutly nothing! No email so say wh... Näytä lisää
Yritys on vastannut
I’ve been shopping with Other for years now, after many friends of mine in the music industry encouraged me to look at the brand. I live in middle America, where I can’t seem to find any quality cloth... Näytä lisää
Yritys on vastannut
Ordered quite afew items now from OtherUk, excellant quality, great designs and good service. Great to find a more unique shop that differs from your average poor quality high street clothes. My mos... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
CF83 3HU, Cardiff, Yhdistynyt kuningaskunta
- hello@otheruk.com
- www.otheruk.com
3,1
Keskitasoinen
756 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
and again my bf wrote and they said…
and again my bf wrote and they said they sent the refund money for the second time AND AGAIN HE DIDNT GET HIS MONEY!!! Thats Fraud! Just give him his money back thats absolutely criminal and Please work on your non exsisting Customer service!!!
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi there,
I have been in direct contact with your partner regarding this matter, and he has confirmed that the funds were received via a chargeback through the bank. This means the refund has already been issued.
As a result, we are unable to process a second refund for the same order.
If you have any further questions, please feel free to contact us directly at hello@otheruk.com so we can assist further.
I adore Other UK
I adore Other UK. They’ve easily become my favorite clothing brand over the last few years. I’ve never had an issue and am always surprised with how quickly they get my orders sent out (and how quickly they arrive as I’m in the US). The clothing is always quality and this is a brand I’ll stick with for life. My last few orders (a tee, a pair of flares, and a leather trucker jacket) may be my favorites from them yet! Next level items, service, and people. Already eyeing my next purchase!
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi James,
Thank you so much for your kind words!
We’re so glad to hear you’ve had such a positive experience with both our products and service, and it’s amazing to know we’ve become your go-to brand over the years. Your support and loyalty really do not go unnoticed.
We hope you continue to love your recent pieces, and we can’t wait to see what you pick up next! :)
All the best,
Nicole
Love the quality of the jacket
Love the quality of the jacket, fast delivery and quick responses to my questions
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi Julian,
Thank you for taking the time to leave such a great review! We appreciate your support of OTHER and were glad to be of assistance regarding your questions.
- Nicole
It was a great shirt
It was a great shirt, awesome vintage detail, fast shipping.
8. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Thank you for your kind review, Tae.
We appreciate your continued support of OTHER 🤘
- Nicole
I started with a leather jacket...
I started with a leather jacket: the super famous DEUCE biker jacket and loved it so much I immediately went for another one: the KAGAN. And for a leather pant to complete the look! And for a pair of jeans right afterwards! I trust you got my point: OTHER is among the very, very few super trustworthy quality clothing brands to be followed on the internet!! The quality of the clothes is near perfect and the design is precisely what you pay good money for! Thumbs up!
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi Jerry,
Thank you so much for taking the time to leave such a thoughtful review. We’re really glad to hear how much you’ve been enjoying your pieces! It means a lot to us that you trust the brand and appreciate both the quality and the design of the garments.
Thank you again for your kind words and for being part of the OTHER community.
- Nicole
Nightmare Experience — Don’t Touch Them
This company is a complete nightmare. Customer service is nonexistent, incompetent, and entirely indifferent. Every interaction is a waste of time, and dealing with them drains your energy and sanity. Avoid at all costs. This is hands-down the worst customer experience I’ve ever endured in my life.
A total disgrace.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi Samuel,
We’re very sorry to hear that your experience with us has left you feeling this way, as this is certainly not the standard of service we aim to provide.
Throughout the process, we have aimed to be as transparent as possible regarding the delays and our cancellation policy. Unfortunately, once an order has been placed we are unable to cancel it, as outlined in our policies. Additionally, the chargeback raised during the process created an extra hurdle when trying to resolve the matter.
If there is anything we can assist you with, please feel free to get back in touch with our customer support team at hello@otheruk.com
- Nicole
Great experience with OtherUK
Great experience with OtherUK. The ordering process was smooth, shipping was fast, and the product quality exceeded my expectations. Everything arrived exactly as described. I’d definitely shop here again and highly recommend them.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi Caleb,
Thank you so much for your kind review. We hope to see you shopping with us again soon!
- Nicole
Pretty terrible experience to be…
Pretty terrible experience to be honest. I ordered two sizes as I wasn’t sure which size would be better with the intention of returning whichever I didn’t like. I decided to exchange for another colour with the size I liked. Easy right? No. So for whatever reason they don’t offer their own returns, you have to organise it yourself (don’t know any other clothing companies that do this) with the offer of ‘instant refund’. My return was then flagged as unable to be delivered on the first day because nobody was there and when they delivered the second time other told me that it hadn’t been received despite the map showing their address and confirmed via tracking that it was there. I then received back and forth emails with customer service resulting in me having to make a claim via DPD who couldn’t help much as they had evidence of it being delivered. Overall around 3 weeks of chasing for them to magically email me saying my return had in fact arrived and they were processing the exchange.
Don’t feel it’s worth commenting on the clothing because I’ve only really seen one item which I think for the price is poor quality but the overall service and confidence I get from them means I wouldn’t shop here again. I’m clearly not the only one who’s had issues based on other reviews so no idea why they haven’t tried to change their system. I’m hoping the exchanged item is okay otherwise I might have to personally deliver it back to them for my ‘instant refund’.
In response to your reply I thought I’d copy across your returns policy
UK ORDERS: RETURNS ARE NOT COMPLIMENTARY—CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING. WE RECOMMEND A TRACKED AND SIGNED SERVICE.
So you don’t handle your own returns, you strictly state this and therefore of course I ‘chose’ to handle my own return
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi Dan,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience.
To clarify, we typically handle returns using our own courier service, which allows us to fully track parcels and resolve any issues quickly. In this instance, as you chose to arrange shipping independently, it unfortunately made it much more difficult for us to monitor the return or intervene directly with the courier.
As mentioned in our email correspondence, our warehouse have not received the parcel. Our team conducted thorough checks across neighbouring units and warehouse areas. Additionally, the name shown on the proof of delivery is not recognised by any member of our team, which is why we advised opening a claim with the courier as the sender.
We can assure you that if the parcel does arrive at our warehouse, it will be processed immediately. In the meantime, the investigation with the courier is the appropriate next step, as they are responsible for the parcel until it is safely delivered to the correct recipient, which it has not been.
We understand this is not the outcome you were hoping for. Please be assured that if the parcel is delivered to us, it will be processed without delay. In the meantime, we remain available via our customer support team should you need any documentation or assistance.
- Nicole
Ware wird nicht zurückgenommen!
Ware wird nicht zurückgenommen!! Die vergebene Ordernummer wird im Retourevorgang nicht akzeptiert, somit bleibt man auf der Ware sitzen!! Zudem die Ware fehlerhaft ist, ein Strickpullover bei dem eine Masche im Halsbereich nicht gestrickt ist und nur ein Faden gespannt ist!
Mega ärgerlich, ich kann nur warnen vor dieser Firma
Nach dieser Bewertung, konnte ich dann die Ordernummer eingeben 😉, aber: für den Pullover mit einem deutlichen Mangel, soll die Rücksendegebühr 34.80 Euro betragen!!! Ich habe keine Worte mehr….
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
We’re very sorry to hear about your experience with your order and the issues you’ve encountered.
If you are experiencing problems with our returns portal, please contact our customer service team at hello@otheruk.com will the issue you are encountering. We’ll be happy to assist you and help resolve the matter as quickly as possible.
Thank you.
- Nicole
I ordered and paid for the Adler Belt…
I ordered and paid for the Adler Belt in November 2025 but never received it.
Order number: WEB56176
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Thank you for your feedback. We’re very sorry for any confusion regarding your order.
The Adler Belt was listed as a preorder for 2026 at the time of purchase, which means the shipment was scheduled for our new stock arrival.
If you have any questions or would like assistance tracking your preorder, please reach out to our customer service team directly.
- Nicole
Has to be the worst and most…
Has to be the worst and most unresponsive customer service i've ever experienced - literally emailed and went via social media 10 times to resolve an issue - no response whatsoever
Genuinely shocking - avoid.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi Steve,
I’m very sorry to hear about your experience and for the frustration caused by the lack of response. This is certainly not the level of service we aim to provide, and I completely understand why you’re disappointed.
I’d really like the opportunity to look into this properly for you. If you could please complete the Trustpilot information form I requested, it will allow me to investigate what happened and see how we can resolve this for you as quickly as possible.
- Nicole
Now they are deleting Evaluations!!
Now they are deleting Evaluations!!! I had a bad experience and their instant return is NO instant Return... No answers on customer service!!! And now deleting bad experiences thats ridiculous. Would NEVER RECOMMEND!
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Hi,
To help us properly investigate and resolve this matter, we have sent over a Trustpilot information form requesting further details. Unfortunately, this form has not yet been completed, and without the necessary information, we’re unable to look into the issue or provide assistance.
We would also like to clarify that, as a company, we do not have the ability to delete reviews. All reviews are moderated, reviewed, and approved solely by Trustpilot in accordance with their policies.
If you’re happy to complete the information form, we would still be more than willing to investigate this further and assist where possible.
- Nicole
Vastaus yritykseltä OTHER
Thank you very much for your kind review. We’re pleased to hear you were happy with the service and truly appreciate your support.
- Nicole
Fast Delivery
Fast Delivery, it came beautifully packaged and the quality is brilliant!
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Thank you so much for the lovely feedback. We’re really glad to hear you were happy with the delivery, packaging, and quality!
- Nicole
Lying bastards
I placed an order back in November, returned the whole order with my money, and they said that an item is missing from it. Opened a dispute with Klarna, they were no help so now I have to pay for something I sent back. I did come here to read the reviews and still ordered from them so my fault I guess. To the whole team of Other UK, I sincerely hope you choke on these £49 😘
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
We’re sorry to hear how frustrated you feel. All returns are scanned, recorded, and weighed on arrival as part of our standard process. When your parcel was checked, one item from the original order was not included, which is why the refund was adjusted.
OTHER Team
Disappointed
Ordered a t shirt from them, was absolutely nothing like the picture.
Horrible light grey color, not 'faded black' at all.
Quality was worse than i'd expect for a £30 t shirt, let alone a £60 (on sale) one. Horrible puff printing and didnt fit correctly. Returned for refund (for which i had to pay postage) and was then only partially refunded. First and last time i buy from them. Order your merch elsewhere. This is a fashion brand for people who want to cosplay as fans.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
We’re really sorry to hear that your order didn’t meet expectations. We strive to accurately represent all products online, but we know colors, fit, and prints can sometimes differ slightly from photos.
Regarding the partial refund, our operations team can only issue refunds for items returned within our stated returns policy. As noted in our policy, returns are not complimentary, so any shipping costs are the responsibility of the customer. If there was any issue with the refund, please reach out directly with your return details so we can investigate and resolve it.
We appreciate your feedback and hope we can improve your experience in the future.
- Nicole
Great product & service
I love my jumper, great quality and really quick, tracked delivery...I ordered on a saturday and received my order that tuesday morning ...in ireland. Very happy with both product and service and will buy from other uk again!
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Thank you so much for taking the time to leave this lovely review! We’re thrilled to hear you love your jumper and that it arrived quickly.
We really appreciate your support and can’t wait to welcome you back for your next order!
- Nicole
I advice to purchase "OTHER"🤟
I love the rock n roll style(& of Course the music ) and OTHER " give you that style..and when i Needed to be refunded i have been refunded ..the delivery Is very fast...so i advise to purchase "OTHER"
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Thank you so much for your review!
We’re thrilled to hear you love the style and that your refund and delivery experience were smooth. We really appreciate your recommendation and can’t wait to see you back for your next order!
- Nicole
I had to exchange my order for a…
I had to exchange my order for a diffrent size. The staff were amazing
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Thank you so much for sharing your experience! We’re thrilled to hear our team was able to help with your exchange and that you had a positive experience.
All the best,
Nicole
Outstanding Customer Service
I had ordered an Industrial stainless steel choker necklace in the sale... very cool and great price.
After a few days wearing the necklace the lobster clasp that attached the chain broke.
I contacted customer service and after sending some pictures of the broken clasp they sent me a new chain.
Great customer service and one of the reasons I remain a loyal OTHER customer.
Thanks to Ruby and all the wild ones at customer service
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OTHER
Thank you for taking the time to share this and for being such a loyal OTHER customer! We’re really glad to hear the issue was resolved quickly and that our customer service team could help.
Ruby and the rest of the team will love seeing this shoutout. Thanks again for your support.
Best,
Nicole
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