Online for Equine Arvostelua 

355
•
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Online for Equine will be my new choice of equine shopping. Easy ordering, great prices and items came promptly. Had a query that was answered immediately, so highly recommend.

Saanut 5/5 tähteä

This is an unsolicited review because I want to praise the service I received from Online for Equine. I got a good price for the fly mask I ordered, but I didn’t receive an email to say it had been d... Näytä lisää

Saanut 5/5 tähteä

An order went slightly wrong, as the postage had not been added to the total, being several hundred miles away, pickup @ Warehouse was not going to happen, thought this was sorted by initial call and... Näytä lisää

Saanut 2/5 tähteä

Item took over 3 weeks to arrive. Open day I ordered up until 2 weeks later the order was not processed. Upon realising my address was on IOW I had to pay an additional £10 delivery (aswell as the in... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Ratsastustarvikkeet

Yrityksen kirjoittama

Online for Equine is an equestrian shop selling high-quality horse riding equipment including horse riding clothing, saddlery, tack, boots & more. For support, please call us using 01785-472221. Winners of the BETA Equestrian Retailer of the Year in 2017 and finalists for BETA Equestrian Online Retailer of the Year 2019 & 2020!


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

355 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 87 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(355)

41 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

Ordering was easy and delivery was good…

Ordering was easy and delivery was good however the item itself is , I believe , incorrectly sized. I usually buy adult small, short back in protectors. This one, ‘aerowear shadow’ is supposed to be adult medium(10 to 12) no measurements given and is very small, despite checking the size guide.

3. maaliskuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Dear Jilly
We are glad to hear that you had a good experience with buying from us and delivery.
For future reference, products have a size guide available on product page (click the small coat hanger under the options) for a detailed breakdown of sizing to assist :)
We hope this helps and sorry it wasn't a 5* experience this time as a result of the fit

Saanut 5/5 tähteä

Superb service

I ordered my new boots, which arrived on time. Unfortunately there was an issue with one of the boots. I made contact with a lady called Francesca. Francesca could not of been more helpful, her customer service was superb. She was professional and happy to help. Within three days, my boots were replaced and are absolutely perfect. Thank you Francesca.

21. helmikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Dewlivery to germany...

Dewlivery to germany...
TOP service - thank you

16. helmikuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Great to hear your consignment arrived promptly, thanks for taking the time to review - Team O4E

Saanut 5/5 tähteä

Really efficient company with very helpful staff

Really efficient company with very helpful staff. I had a query about a body protector that I was interested in purchasing and Victoria could not have been more helpful and efficient in her response. I have purchased from Online for Equine before and their service is always excellent. I highly recommend.

10. helmikuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Thank you for taking the time to review - we do hope you're happy with your new body protector! Team O4E

Saanut 5/5 tähteä

Still haven't received my parcel

Still haven't received my parcel! Presumably due to Royal Mail strikes/delays? After being contacted today by Equine Online, I can now say that I did receive my parcel at the weekend. Royal Mail has been informed by the company that I did not receive my delivery on the appointed day. My thanks to them.

4. helmikuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Dear Barbara
Many thanks for your review.
We have notified Royal Mail and raised a complaint on your behalf due to the delays with them processing your parcel. We are sorry for their delays but glad to see you were happy with the service we provided.
We are glad we have resolved your issue and thank you for your review.
Team O4E

Saanut 5/5 tähteä

First Class service

Francesca and the team at Online For Equine bent over backwards to resolve a Royal Mail issue we had with an order. I don't mean they ticked a few boxes, they went to extreme lengths to get a positive resolution for me. I wouldn't hesitate to use them again.

1. helmikuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Dear James - thank you for your lovely review and comments. It's great to hear when the team work hard to sort courier issues!

Saanut 1/5 tähteä

I have been nothing but disappointed…

I have been nothing but disappointed with this company from start to finish . I firstly placed an order at the end of last year and waited almost 2 weeks before cancelling the order . After looking on here and reading reviews that seem to be all good I thought I would give them another chance which finally I received my order to open it up and a pair of the boots i had ordered were covered in damp , I also ordered another 2 different boots which i sent back aswell . I have now received my refund and they have only refunded me for the damp covered boots . I will add that in receiving my order I did email to let this company know that a pair of the boots were damp and they did reply that they would let the manufacturers know about this. I also added in the email that I would be sending the whole of the order back.

27. tammikuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Dear Ayla
I have checked with the team notes and can see the return was processed today for you.
The faulty boots were processed separately as we aim to refund faulty goods within 24 hours of processing where possible whilst we are currently quoting 5-7 working days for standard returns due to high volumes. Your remaining refund is in the batch due to be processed tomorrow.
I have checked the system and can see the team also emailed a free of charge returns for the whole order due to the poor quality the boots were received in.
We have raised this with the manufacturer Mark Todd who have assured us their entire batch of this boot is due to be QC’d again.
We would appreciate if you could revise your feedback as we had processed this in this manner to try and speed up you receiving your refund having received a substandard quality item to ensure you weren’t waiting our quoted 5-7 working days
Team O4E

Updates: as per our response the remainder of the refund was issued today and this was followed up with a call to confirm this had been processed for you.

Saanut 5/5 tähteä

Fantastic customer service

Fran was so helpful and knowledgeable guiding me over the phone to help me choose a perfect pair of boots! She ran to the warehouse and measured calf widths on a pair for me- which was incredible customer service! The boots arrived next day and I love them! I will definitely shop with you again!

10. tammikuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Dear Rachel,
Thank you for your lovely feedback, we will give Fran a big pat on the back :)
Thanks for taking the time to leave a review

Saanut 1/5 tähteä

I have been waiting for an order that…

I have been waiting for an order that was allegedly dispatched on 19 December, however there was no valid tracking number on the dispatch email. I have sent two emails (06/01 and 11/01) asking for a tracking number and have received no response whatsoever. Dreadful customer service.

18. tammikuuta 2023
Oma-aloitteinen arvostelu
Online for Equine-logo

Vastaus yritykseltä Online for Equine

Dear Alison
Thank you for taking the time to review.
We do apologise that there was an issue with your Royal Mail delivery. I can see my colleague responded to your query when Royal Mail advised us to treat this as a missing parcel.
Sadly, we have no further stock to replace the order for you and as such, a full refund was issued.
We do apologise that you are not happy with the service you have experienced on this occasion, a team member has been asked to follow this up with a phone call.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin