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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I had a fantastic hat fitting today with Chloe. Her knowledge, professionalism and customer service was outstanding. She took on board my wants/needs/budget and gave me lots of time to try on differen... Näytä lisää

Saanut 5/5 tähteä

I can’t thank Redpost Equestrian enough for their kindness and understanding. I had bought an expensive rug for my horse, but sadly my horse had to be put to sleep just eight weeks later, and the r... Näytä lisää

Saanut 5/5 tähteä

Another amazing hat fitted completed by Georgina Hay. I totally trust her skills. She has brilliant knowledge of all the different makes and designs so you get the best fit for safety even when my da... Näytä lisää

Saanut 5/5 tähteä

Jaz has been so incredibly helpful in trying to source boots for my son with super long, super skinny legs. She has gone above and beyond to provide as many options within budget as possible! Always... Näytä lisää

Yrityksen tiedot

  1. Ratsastustarvikkeet

Yrityksen kirjoittama

Family-run & Independent Redpost Equestrian has been family-run since 1992. Offering horse riding clothes and apparel including Riding Boots, Jackets & Coats, Competition Jackets, Horse Rugs and many more products online & in-store. At Redpost Equestrian, they believe that equestrianism is not just a sport or activity, it is a lifestyle! As one of the leading stockists of horse riding clothes and equipment online they provide products that not only help you enjoy the lifestyle but can also help find success in competitions. They do this by offering you the highest quality products and most fashionable country clothing, horse riding clothes, and horse wear at affordable prices. These products are chosen by horse people for horse people. Their flagship store near Totnes in South Devon was established in 1992 where it began selling horse feed. The business has grown year on year to become a leading equestrian retailer and a favourite tack shop destination in the South West. If you have any questions or need some advice always feel free to get in contact with them and their helpful customer service team and product specialists will help out with everything from an order, to advice on tack and equipment.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

475 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Hat Fitting

I had a fantastic hat fitting today with Chloe. Her knowledge, professionalism and customer service was outstanding. She took on board my wants/needs/budget and gave me lots of time to try on different styles and was very patient with me being very indecisive... Most importantly I came away with a great fitting hat within my price range too ❤️ 5 stars for her!

21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I can’t thank Redpost equestrian enough…

I can’t thank Redpost Equestrian enough for their kindness and understanding.
I had bought an expensive rug for my horse, but sadly my horse had to be put to sleep just eight weeks later, and the rug was never used. I contacted Redpost to explain the situation, and they immediately offered to take it back without any hesitation.
They processed a full refund, didn’t deduct postage, and sent a genuinely kind and thoughtful email in response. Their compassion and professionalism really stood out at a very difficult time.
Exceptional customer service—highly recommended.

10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service from Alex on a boot…

Excellent service from Alex on a boot fitting 9/4/26 for my daughter Joni. It’s a challenging fit as she is in between child and adult sizes but Alex went the extra mile and gave her plenty of options to try, and really made her feel comfortable. Really impressed with her knowledge, experience and helpfulness, and the broad range Redpost stocked. We came away happy with a great pair, and will be back when we need to size up!

9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Exceptional Service

Redpost staff …AND THE SERVICE THEY GIVE…are EXCEPTIONAL……
VERY knowledgeable …very friendly ..very efficient ..very patient ..nothing is too much trouble ..
I gave them 5 stars…I wd like to give them ..
10 STARS

8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Another amazing hat fitted completed by…

Another amazing hat fitted completed by Georgina Hay. I totally trust her skills. She has brilliant knowledge of all the different makes and designs so you get the best fit for safety even when my daughter is only interested in ‘the look’.
You don’t feel rushed or an inconvenience. She takes her time and makes sure everything is correct and you are 100% happy. Thank you Georgina

21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Hat fitting by Georgina

We had a great trip to RedPost Equestrian today to get my daughter her first riding hat. The level of customer service from all the staff was excellent in particular Georgina H who fitted my daughters hat. She was so friendly and put my daughter totally at ease.

21. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Jaz has been so incredibly helpful in…

Jaz has been so incredibly helpful in trying to source boots for my son with super long, super skinny legs. She has gone above and beyond to provide as many options within budget as possible!
Always loved Redpost, this just cements that feeling!

20. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing company I ordered a beautiful…

Amazing company I ordered a beautiful Equetech long riding coat it came the next day I live in the middle of no where rarely do the delivery drivers get it to my door. Thank you Redpost I use you for all my rugs and equestrian needs you are one amazing company. I even got 20 per cent off the coat it fits like a dream is totally water proof and looks very smart. Riding in this appalling weather yesterday for 2 hrs in the rain and arctic condition coat amazing. Thank you for your quick delivery.

16. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service from this company.

My order arrived 2 days after I placed it, Fantastic!
It was a 3/4 length coat of the full length one I have, so I knew it would be good. It was in the sale so I saved money too,
Excellent fit, buy large for size 14, warm inside and super waterproof, zip at the back for more comfy riding.
However I can wear it anywhere!
Excellent company. Thanks.

4. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing customer service

I'm a longstanding customer of Redpost, but recently had a fault with an expensive item I'd bought 6 months prior. On contacting Redpost, they were responsive, friendly and professional and I cannot fault their response. They replaced the item promptly and with no fuss, and further cemented my loyalty. Brilliant customer service from start to finish, so thank you to the whole team, and to Jess and Annabel who helped me on this occasion!

5. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I bought a coat from Redpost but sadly…

I bought a coat from Redpost but sadly wasn’t the right size.
I got a free collection from Royal Mail, hassle free and a couple of days after got an email saying they had received my parcel.
I got my refund within one day after super quick, efficient and friendly reply’s to my emails. Amazing service Thankyou redpost!

26. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Redpost Equestrian’s Service

We needed a hoof sock for a sheep’s leg in cast. Redpost put it on an expedited delivery but, unfortunately, the courier failed to deliver. However Redpost has been excellent, rearranged the delivery and kept us informed.

19. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service

Boots were unfortunately half size too small, the exchange process was so simple and very efficient. Clear instructions and the replacements arrived within 2 days. Will definitely purchase from here again

24. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant customer service

Brilliant customer service! my mum and i visited to get me some new boots fitted for the 2026 season, we got there and my mums exhaust came off and Neve got us something to tie it on with to get us round to the car park and she also fitted my boots! she was just amazing with us and really helped us get me some de niros measured up, would definitely take the drive and go visit ! thank you so much guys⭐️

6. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

J'ai commandé des bottes dzns cette…

J'ai commandé des bottes dzns cette boutique depuis la France aucune indication concernant les droits de douane ne m'a été donné. Le transporteur m'averti de leur montant ( 1/3 du prix de vente) je refuse le colis repart et cette boutique retranche a mon remboursement et les frais de ports et les frais de douane, je déconseille vivement depuis la France.

17. joulukuuta 2025
Oma-aloitteinen arvostelu
Redpost Equestrian-logo

Vastaus yritykseltä Redpost Equestrian

Hi,
I am sorry to hear you are unhappy with the process of paying customs duties on your parcel to France. We do not hide this and clearly state on our delivery page that for international orders (outside the UK) the customer is responsible for paying any duties & customs charges.

Changes affecting the import/export of items between the UK/EU have been in affect since the United Kingdom left the EU.

We do also include information on the delivery page and informed you via email when you contacted us during transit of your order that costs will be deducted from your refund if you refuse the item on delivery as we still have to pay shipping costs to you, back to us and the duties.

We are working with our developers to incorporate duties in to our checkout so that these are paid during checkout rather than during shipping of the order. At such a time we will update the information on our delivery page. This change to our website is due at the beginning of 2026.

We value your feedback and will continue to do our best to improve our processes to best serve our customers.

Saanut 1/5 tähteä

SCAMMERS

UPDATE: I see the corporate gaslighting is still strong. Because I, too, compared it with the other company and it was the same price but without the shady double-handed dealings. I would have know immediately upfront the total costs and not been held accountable for the fact you don’t know how to properly calculate shipping costs and funny how this time I get hit with $130 in duties but my mom didn’t get charged less than two months ago so don’t blame this on US tariffs. You can’t figure out basic shipping and send oversized packaging and the customer gets screwed.

DIRTY DEALINGS!!!! Never ever again with this company. I’ll pay the same price (I. The end) or, at this point I’d even pay more with le meuix just to avoid ever dealing with this disgusting company again. Shame on you!

SCAMMERS! They sneak attack you with additional shipping because their website doesn’t properly calculate it at checkout and then you get hammered with duty fees that DHL prepays without telling you and then holds your package hostage until you pay up and if you try to return they nail you for additional duties and return fees. It would have been cheaper if I placed two separate orders but these scammers are out to screw you! We used to order here all the time but never again! And I’m going to make sure all our horse community people on and offline know to avoid these people! Shop ONLY with le meiux. Even though they’re a little more money you wind up saving money AND HASSLE in the long run because you’re not dealing with sneak attack charges. Almost $300 in shipping and fees?!? Are you out of your minds!!!!

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Redpost Equestrian-logo

Vastaus yritykseltä Redpost Equestrian

Hi Jude,

Thank you for your feedback and we are sorry to hear that you feel this way. 2025 has been a significant year of change for the USA which has seen the de minimis rule of $800 duty free imports removed, along with the introduction of additional tariffs by President Trump. This has come as a shock to many customers who are affected by these increased costs.

We would like to clarify that all shipping information including the estimated shipping cost and the possibility of import duties charged by your local customs authority was provided clearly before checkout, as well as again via email prior to dispatching your order, to which you responded (via email) and agreed that you were happy to proceed with the duties.

Any duties or fees requested by DHL or your country’s customs office are not set or controlled by us, they are the customs charges set out by your country (in this case the USA). This is also stated in our shipping policy.

We understand unexpected charges are frustrating, but they are external customs fees, not additional charges from our company. We were in touch with you prior to shipping your order and at any time you could have cancelled it, we have not intentionally deceived or scammed anyone.

Prior to leaving this review you have been in touch with us stating your dissatisfaction, but it seems our immediate response and gesture of goodwill was not satisfactory.

We really do appreciate your past business and are always available to help clarify any part of the ordering or shipping process. We are a team of real people with a passion for both horses and customer service. It is a real shame we could not satisfy your needs on this occasion.

Just as an additional note. We have compared your order placed with us (including the total shipping and duties paid) and you might be pleased to know it was still cheaper than ordering directly with LeMieux.

We have planned developments to our site in 2026 that will mean duties will be paid during the checkout, but until such time we will continue to communicate to our customers as effectively as we can. It has been a tricky year shipping the USA due to the various changes and we have tried to react as best we can.

Wishing you and your family a wonderful Christmas and a Happy New Year!

Saanut 5/5 tähteä

First Time Redpost Shopper

Not having shopped at Redpost before, after seeing Harry Meade’s instagram, I decided to take a look. I found some country boots too good an offer not to buy. All I can say is their online service was excellent; ordering was easy & my boots arrived very quickly. Perfect fit, thank you Redpost.

24. marraskuuta 2025
Oma-aloitteinen arvostelu
Redpost Equestrian-logo

Vastaus yritykseltä Redpost Equestrian

So pleased to hear this. Thank you for taking the time to leave a review!

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