Omlet Arvostelua 

J ai un bac à litière pour chat dont la porte ne ferme plus, mais, surtout, dans lequel la doublure proposée s effondré littéralement sur elle même; elle est donc inutilisable. J ai appris, après de longs échanges avec le service client, qu’un cadre existe pour qu’elle tienne debout, mais qu’il n’est fourni que lors de l’achat du bac Maya. Omlet ne peut le fournir séparément. De sorte que la bac à litière et la doublure achetée récemment, me sont totalement inutiles. Ces articles sont donc beaucoup trop cher pour l’usage qui peut être fait de ces articles sur le long terme, les pièces détachées n’étant pas disponibles.

Après un très long délai pour recevoir la porte celle ci se dérègle constamment et se bloque même en mode manuel où elle propose de fermer la porte alors sue celle co est déjà fermée.
En mode horaire l’heure se dérègle constamment.
produit non fiable et cher.
Quant au service après vente quand il n’est pas saturé on ne vous rappelle même pas.
Il ne suffit pas d’excuses, je comprends qu’avec un produit non fiable vous soyez débordés.

Après plusieurs appels, un mail de conseils inutiles j’ai enfin eu une interlocutrice efficace qui m’a dépanné en 2 minutes!!!
Comme quoi: notice mal faite et conseillés incompétent = client insatisfait !

Hanno dei prodotti molto buoni dall'altissima qualità. L'unico neo negativo è che non avendo operatori che parlano italiano non riescono a rispondere al telefono e per iscritto a volte si rischia di non capirsi. Ad ogni modo sono molto accomodanti e disponibili ad aiutare nell'ottica che il cliente ha sempre ragione. Quindi consiglio Omlet

Great product, quick delivery

Fast delivery, quality so good it will probably be the last bed I ever have to buy, can freshen up with a new cover, great idea.

Terrible company, have tried now for two weeks to return my order, ordered rabbit tunnels for my daughter only to be told when they arrive they she doesn’t want them, since then I have tried to return the unopened goods but every single email ( as their phone numbers don’t work) has told me they will arrange collection but not a date and time, so still no returns

I ordered an indoor cat tree. I had problems understanding how to install it, but the customer service team was extremely helpful. I also had to send a few attachments back unopened (they weren't faulty) but again, they were very helpful with organising that and my refund was processed quickly without any hassle. I'd recommend their indoor cat tree system.

I ordered a second dog bed last week with estimated delivery of monday.
The bed and extra cover were stated to be in stock.
The money has left my account but no details of when the bed will be sent out. Cannot get through on the phone. Constant message saying phone lines are closed. I emailed yesterday but it takes 3 days for a reply.
I am definitely not impressed

I have brought several times from Omlet, both for my dog and other products. The quality is excellent and the service and delivery likewise . Both my dog and myself are very happy with my purchases

Placed an order on Monday 9th around midday for urgently needed new run covers and clips. Received an email saying that we need to call them to verify/complete security checks and that they won’t ship the order until this is done. Money has already left my account at this point.

Tried to call the number the last 3 days (says in the email they are open until 17:30 but website contradicts this saying 12:00 AND that the phone lines are closed) but it’s an automated message saying the phone line isn’t open. How am I supposed to verify my order when we are on day 3 of not being able to contact? I emailed them almost immediately on the Monday and still no reply as of 3pm on the 11th. Very poor customer service, money gone and no idea when or if we will see our products. Also would not be willing to give out payment details via email so have to hope phones one day are back on!

Seems very irresponsible to be sending out emails with incorrect or not up to date information/not prioritising email responses for orders that need attention. Delivery estimate was Tuesday when I ordered and now it’s Wednesday with zero resolution to an issue that seems very odd for an order around £200.

Would not reccomend.

Long time customer here of several Omlet runs. Generally been happy over the years but since upgrading to the so-called 'Smart' autodoor we have had no end of problems with it. I am at the point of returning it as 'not fit for purpose' and reported various problems but they just don't seem to stop having new issues.

I am posting this since I am frustrated by Omlet's lack of customer support and taking our concerns seriously. We are convinced it's just a matter of time the fox gets some of our birds due to the door's issues.

Issues.. well, we've had chickens locked in all day, doors opening when they shouldn't (at night, foxes about), closing too early (birds stuck out, at risk), battery drained in one day due to firmware, ignoring light level target, losing time by 8 hours over a firmware update, jamming a bird completely which needed manually released.. None of which happened with the old door.

This morning, the door did not open despite the light level meeting its target. The light sensor is really not working well on the new controller for us and I keep asking for proper Internet sunrise/sunset controls.

If you run this on batteries the product only responds every (up to) 10 mins or so, rendering the app/smart controls rather ineffective. I understand this is to save battery but please be aware of it - it makes using the app not really a good experience as the device may do nothing for up to 10 mins each time.

Regarding batteries and powering the thing from the mains.. the whole point of a moveable coop is to move it to new grass, so unlikely to want a mains cable hanging off it and being moved. Their statement on the website that "solar doesn't work, tried them all" is arrogant and uninspiring, as other products and camera products happily work for months in the UK nowadays with solar, and have higher output requirements. Just solve it.

Update: we had heavy rain in Bedfordshire today and although it got quite dull, I would certainly not call it dark. It caused our autodoor to think light level was ZERO for long enough to close the door, locking all chickens out. Even though light level returned, it was not smart enough to re-open the door, so all our chickens were locked out tonight.

For now, I would definitely not recommend upgrading your existing autodoor until they iron these problems out.

I've just found out there is an api to control the door myself, so I'm hoping we can exploit this and bypass their issues.

Commandé récemment une porte automatique "intelligente". C est une arnaque: 1 mois de délais, la porte se bloque et ne fonctionne que 1 jour sur 2, pas fiable, necessite des mises a jour régulièrecar manifestementle programme n est pas au point, consomme les piles à vitesse grand "V". Et cerise sur le gateau: le service client ne répond ni au téléphone ni aux e-mails. Omlet était très bien mais aujourd hui ce n est plus ça...
Et puis qui a du wifi dans le fond de son jardin? Pas ne essaie, pas au point et livrez les anciens modèles qui fonctionnaient très bien. Dommage

I spent £1600 on an Eglu Pro chicken coop in February and the bedding in the nest boxes gets soaked each time it rains. Customer service has tried to be helpful but 6 months on, we're no further forward. More worryingly, Omlet has chosen not to publish my review on their website - I guess they only accept 5 star ones!

28/8/24 update: it has now been over 2 weeks since I submitted a review on the Omlet website and it still hasn't been published. I don't believe for a second that the review process takes over 2 weeks because they're so inundated with reviews, as they claim. Post my review about your leaky product, Omlet!

Je suis désolée d'avoir à dire ça mais le poulailler omlet eglu cube n'est pas à la hauteur de mes attentes ca fait plus d'un an que je l'ai et je suis déçue à chaque fois que je le nettoie, le poulailler ne se nettoie pas facilement et vous avez beau passer le plus gros des karchers qu'il reste toujours sale le plastique ne se nettoie pas correctement et vous avez beau frotter rien ne se passe
Le poulailler go up n est pas fait du même revêtement plastique à l'intérieur et le nettoyage est beaucoup plus facile
Je regrette amèrement mon achat du églo cube
S'il faut mettre un linge chaud et humide pour faire partir les tâches qui a mon avis ne partiront pas tellement elles sont incrustees où est la facilité ?
Mon poulailler en bois était beaucoup plus facile à nettoyer

I have had several Omlet products over the years - while there are some small flaws (for example, the metal parts tend to corrode quickly and the roosting bars are too wide /don't meet the birds' natural desire to roost higher up) they are still my go-to because of the design and overall ease of cleaning. Plus with the wheeled versions, easy to move - which makes giving the birds fresh grazing easier especially when I'm on my own (moving the other runs is a two person job). Despite earlier comments on here, Customer Services were good at addressinng an issue I had with the run on my Cube - and sent me a new panel which works perfectly (the earlier one - and I have noticed a decline in quality of manufacture over the years - did not fit properly as one of the spokes/sprogs (sticky out bits) had not been properly formed.

I purchased the Omlet Memory Foam Bolster Dog Bed in Navy on 3rd June for £183.99 after doing a lot of research on beds for my Doberman to support his weight. The bed was delivered on 5th June and we started using it on 6th June giving it time to “inflate”. My dog is a Doberman and has since managed to scratch through the outer covering when trying to “nest”. He has only been using the bed for 2 weeks over the month of owning it and he only uses the bed for up to 4 hours at a time.
The Omlet website claims “We use super strong, upholstery grade fabrics tested to be tooth and claw resistant”. This is a false claim as my dog managed to get through in a month (he doesn’t nest each time he uses a bed). Their website also claims they have a 180 day money back guarantee with no questions asked. It has been over a week now since emailing regrading the 180 day return policy and I have been ignored. So, I have now wasted money on this product which I could have got a lot cheaper elsewhere, the reason for the purchase was for the support and look of the bed. AVOID & SAVE YOUR MONEY / TIME GOING ELSEWHERE. Also their website will not allow you to submit a review for 1 star without giving you an error message.

Edit following reply: Tried to call and you aren't taking calls as you are too busy. Another email sent and no acknowledgement. You also have not addressed the fact your website does not allow people to submit negative reviews, when you try you get an error. But someone has recently submitted a 5* review with no issues....seems odd?

Order# 206-8875436-8632349

The walk in run was expensive, I have 3m x 4m with a perch system, maybe £1300 but i was pleased that I could enable my hens to still have a good quality of life and keep with within Avian flu regulations. The run was a hassle to put up but my son was very patient and determined. Then I realised starlings can easily get through the upper mesh! I contacted Omlet who told me I should have read their FAQs, number 12 tells me wild birds can get in. They also said Avian flu is not an issue at present.
Latterly, determined to solve my problem they told me if I put Chilli flakes in the hens food, hens dont notice but wild birds dont like it.
I wrote 2 reviews on the Omlet site which were never shown on their review site.

TOPOLOGY BED WORTH THE MONEY
I've now bought two and used them for several years. That's a great type of review worth reading, in many ways. They are quite expensive but having just dealt with my dog's very upset tummy by literally taking the bed apart, I'm completely thrilled I paid that amount because every single piece of this bed is washable and able to be disinfected. The company always puts right anything that is wrong, immediately.

Great products at great prices for the quality. I like their environmental awareness and stance. Easy to order and good communication.

Mia moglie ha ordinato una cuccia Topology per il nostro cane,che era in offerta, ma dopo aver eseguito il pagamento con pay pal vedo che nell'area personale del sito non risulta nulla. Ho contattato il centro assistenza, che non capiva bene l'italiano, e mi chiedono di scrivere una mail spiegando l'accaduto. Dopo 24 ore sul sito Omlet compare il mio ordine annullato ma non c'è traccia del rimborso dei soldi.
PayPal mi dice che Omlet deve stornare la transazione. Ricontatto nuovamente Omlet via mail ma non c'è risposta.