Ocean Florida Arvostelua 

Great prices and excellent customer service

Absolutely fantastic service from Ocean Florida. Coming up to the last 2 days of our holiday - I’m currently sat by the pool of our Champions Gate villa writing this post. Booked almost 2 years in advance - a villa, flights, car hire and park tickets. It was expensive but you 100% get what you pay for - we rented a 6 bedroom villa for a family of 4 as we wanted a truly luxurious experience. When we got here there were a couple of things that needed fixing and ocean Florida were excellent and straight on with the repairs (for example, our toaster was broken and they brought a brand new one round that night!). Also kept checking in to make sure all was sorted. Absolutely wouldn’t go anywhere else when I book my next holiday. Such a good company - thank you for making our Florida holiday of a lifetime so easy! We are in ocean 267 and I would completely recommend. Perfection.

very helpful staff

From the moment I first made an enquiry over a year ago, through to booking and all the support we’ve received since, the service from Ocean Holidays has been absolutely incredible. Without a doubt, this is some of the best customer service and support I have ever experienced – and we haven’t even gone on holiday yet!

I originally enquired about arranging a magical family holiday to Orlando, visiting both Walt Disney World and Universal Studios, for myself, my wife and our three children, aged 21, 17 and 9.

When I first contacted Ocean Holidays, I received a lovely phone call and was able to explain exactly what we were looking for. I wasn’t sure whether we should stay in a villa, which we had experienced previously, or stay at Disney and Universal resorts. With two older children, I wanted to make sure there was plenty for them to enjoy while still creating that magical Disney experience for our youngest.

I also explained that our youngest son has additional learning needs and may require extra assistance during the holiday. I gave the team our preferred dates, requirements and budget and left it with them.

Within an hour, later that same day, I received several different options covering Disney and Universal resorts as well as villa accommodation. What impressed me most was that Ocean Holidays didn’t simply send us prices – they took the time to explain the pros and cons of each option and helped us understand what would work best for our family.

Not only did they manage to come in significantly under the budget we had given them, but they also suggested additional activities we could enjoy in Orlando and provided information and support regarding our youngest son’s needs.

They were absolutely amazing.

At first, I genuinely thought it was all too good to be true!

We booked the holiday and, throughout the months leading up to our trip, the support has continued. We have had regular check-ins and communication from the Ocean Holidays team, particularly Luke Johnson, Ava, Charlotte Kavanagh and Karen Hilton, who have all been fantastic.

We did have one major issue arise when we were informed that the airline we were originally travelling with would no longer be flying to Orlando. Something like this could easily have caused a lot of stress and worry, but Ocean Holidays took care of everything. Our flights and travel arrangements were changed, and we received regular updates and confirmations throughout the process.

No chasing. No unnecessary stress. Everything was simply sorted for us.

The support hasn’t stopped there either. We’ve been kept informed about special themed nights taking place at the theme parks and given the opportunity to purchase tickets. We’ve also received helpful advice regarding Disney’s DAS system and the Universal/IBCCES accessibility process to help support our youngest son’s needs while we’re in the parks.

What makes this review even more remarkable is that we haven’t actually been on the holiday yet!

If the level of service we’ve received before travelling is anything to go by, I honestly cannot wait to see what the holiday itself brings.

So far, Ocean Holidays have provided some of the best customer service I have ever experienced. The communication, personal attention, knowledge, reassurance and genuine effort to make our family holiday special have been outstanding.

A huge thank you to Luke, Ava, Charlotte and Karen, and everyone else at Ocean Holidays who has helped us along the way.

We’ll definitely be leaving another review once we’ve experienced the holiday and returned home – but based on everything so far, Ocean Holidays absolutely deserve five stars. ⭐️⭐️⭐️⭐️⭐️

Today we have booked our second Florida holiday with Neil from Ocean Florida.
Neil is supportive and friendly and remembered us from our last booking. It was great to discuss our holidays plans with someone we had already built a relationship with.
Our holidays plans last time was incredible and we are very excited for round two!
We have booked the same hotel, which was recommended to us by Neil originally and he was absolutely right to make that recommendation. We cannot fault our experiences with Ocean Florida at all.
Thank you!

I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gave me plenty of suggestions to help make it a magical trip and also celebrate my son’s 16th out there. Our accommodation in Orlando and on Anna Maria Island were brilliant, great quality and gave us the space we needed as a family. The trip truly was a trip of a lifetime and we have returned with amazing memories we will treasure forever.

All the staff from booking and making an itinerary to the lovely Lindsay that helped with all my mobility needs, have been great. Very informative and as helpful as they could possibly be . They have helped my feel safe and ready to go!!

We booked in past and have recently used again for pricing and packages , recommended to friends too

Lynsey from the special assistance team was so helpful and understanding on our family’s needs whilst planning our trip to Orlando in September. Thank you again Lynsey for being so understanding and helpful

Good service very professional with lots of options.

Fery helpfull frist clas servec my son has special need and they made his holliday special

Lindsey is our contact, I would just like to say, that she answered all of our questions, explained everything in detail, so we feel I can just go and enjoy our holiday with no worries as Lindsey has sorted it for us,
We will book again, highly recommended

When speaking with Darren he was very good very informative ,he even went out his way to look at another hotel i liked the look of, but this was out of price range but the hotel I have chosen looks very good

Fantastic holiday company and planned our amazing adventure in Florida. Ocean Florida not only Price matched Virgin Atlantic but also added Personal touches to make this the perfect Family getaway.

I was hugely impressed by the professionalism and cutomer centric approach of Neil when I initially booked our family trip to Disney next year. And that great experience has continued as I have formalised flight and car hire arrangements. These have been handled by Charlotte who has gone above and beyond to deal with all aspects. Nothing has been too much trouble and she is extremely knowledgeable. Companies are only as good as the people we deal with and certainly from my experience Ocean Florida have a real focus in ensuring the customer experience is an excellent one on an ongoing basis. Charlotte has been excellent in ensuring that this objective is achieved.

I was very happy with the information that was discussed about our holiday and lindsey was very very helpful....👍

Tom was very helpful and got us a great deal for a multi city trip in 2028. We are so excited to have Ocean Florida give us another phenomenal experience.

Last year we had two weeks in Florida. We have a non verbal autistic child and they made everything so easy and smooth. The airport was just great, no queuing and letting us take the pram to the plane doors. They also booked our seats for free which was amazing.
The hotel was great and they sorted out our Disney passes with lots of extras thrown in.
Really helpful staff. Nothing was too much trouble.

Ocean Florida

We booked our holiday via customer service. On the whole it was very good, if I emailed I had a reply within 24 hours, however as we had not flown for a number of years we did not get much feedback on boarding passes or how this now worked. We were told to take this up with Aer Lingus but has we has booked with Ocean Florida we thought it was their responsibility to inform us, they did not and we worked it out for ourselves

After paying over £13,000.00 for a family of nine and this was to celebrate our Golden Wedding Anniversary and our first family holiday together we selected a villa on Storey Lake, Bookmakers Drive. Due to its location to all of the parks and the description we read on line:

Beyond the villa's elegant interiors, an outdoor paradise awaits, where a patio adorned with chic furnishings, inviting sun loungers, and a glistening private pool and spa create a haven of relaxation and indulgence, perfect for soaking up the sun that Florida is so famous for.

On first arriving the villa looked great, on first inspection we picked up a broken kitchen cupboard, broken light switch and broken netting around the swimming pool. After a couple of days, we picked up a number of issue’s including unsafe chairs, rusty shower rail and curtain, missing curtains, moldy old green pool table, damaged walls. Windows were dirty, pool furniture rusty, bed linen was clean but old and looked grey looking . It was quite obvious that this villa had not received any inspection by Ocean Florida or the property company for sometime, if it was you would have thought these issues would have been cleared up prior to our family taking occupation. We were asked why we did not report these issues while we were there. I stated that I was on holiday not to come on holiday and do the site inspection for Ocean.
To top it all we asked for an extension of 5 hours for the home and were charged $140 which we paid and has now been reimbursed by Ocean, this was paid to us as a good will gesture ah! Ah!

To say we were disappointed with this villa is an understatement, however Ocean just seems happy to brush it off saying we will review the procedures that they follow in Florida. Reading some of the comments on Trust Pilot it would seem the Ocean is experiencing a lot of issues this year with poor maintained properties.

We're usually pretty reasonable people, however the standards were wholly unacceptable; even before you consider what we were charged. I would definitely not advise anyone to book with this company based on our experience.

We have used Ocean Florida twice and each time our holiday has been flawless. The dedicated team are friendly and knowledgeable, always willing to help with any questions. I can not recommend them highly enough.