Such a great company with solid customer support. They make great products and when they do have issues they dont try and nickle and dime the customer. Cant say enough good things about this company.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I contacted support that I was missing a screw for the Kraken watercooler and they quickly sent me a whole replacement kit without any additional hassle. Exactly the type of customer service one could... Näytä lisää
Yritys on vastannut
Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... Näytä lisää
Yritys on vastannut
Ich habe zu meinem Schulabschluss vor gut 4 Jahren einen fertigen Computer von NZXT geschenkt bekommen. Von Anfang an wies dieser schwerwiegende Mängel auf, ich konnte auf dem Computer nichtmal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Tietokonelaitteiden valmistaja
- Tietokonetarvikekauppa
- Tietokoneet ja tarvikkeet
- Tietokonekauppa
- Pelipalveluntarjoaja
Yrityksen kirjoittama
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Yhteystiedot
605 E Huntington Dr, 91016, Monrovia, Yhdysvallat
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3,8
Hyvä
1 t. arvostelua
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Couldn't feel more valued as a customer
Always had a really hard time choosing which brands to pick when I look for new PC parts since there's so many good ones but after my recent experience with the customer support at NZXT, it'll be pretty difficult for me to choose any other brand from now on. No matter how good the quality standard can be for the hardware, I'd say the customer service is just as important if not more and this recent experience was better than I could ever ask for. Thanks again Miguel, Adriana and the team at NZXT for being so nice and helpful!
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
CS was great!!
i had an aio pump go out in about 2 years and they replaced it no questions asked. they kept me updated via email every step of the way.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Customer service team has been amazing…
Customer service team has been amazing to deal with. The PC is beautiful, and runs great!
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Terrific product
Terrific product, excellent customer service
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Betrüger Firma!!!
Betrüger Firma!!!
Ich habe in diesem Saftladen einen PC gekauft im November 2024.
Im Februar 2025 fingen die Probleme an, ständiger Absturz des PC. Nach langem hin und her durfte ich den PC zur Reparatur einschicken. Es wurde sich über 6 Wochen nicht gemeldet. Anfang Mai bin ich von meinem Kaufvertrag zurück getreten und warte seitdem auf die Rückerstattung des Kaufpreises. Vom nicht deutsch sprachigem Support bekomme ich auf Nachfrage zur Antwort, wir haben technische Probleme, Ihr Ticket wird geschlossen. Und das seit Monaten. Ich kann diese Firma nicht empfehlen, kein deutscher Support nur Englisch und nur blöde Ausreden von NZXT. Ich nehme mir jetzt einen Anwalt um mein Geld wieder zu bekommen.
1. maaliskuuta 2025
Oma-aloitteinen arvostelu
I needed a replacement filter for my…
I needed a replacement filter for my Nzxt h5 flow and contact support to see about the possibility of I buy it.
they send it to me without any questions, Collin help me really super fast, there was no unnecessary questions. everything was made with a lot of respect with my time.
NZXT support was a really good experience for me.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Keny,
Thank you for sharing your wonderful experience with our support team! We're delighted to hear that Collin was able to help you so efficiently with your H5 Flow replacement filter.
It's great that our team recognized this as a simple request and sent you the filter without any unnecessary complications or questions. Respecting our customers' time and providing straightforward solutions is exactly what we aim for in every interaction.
We'll make sure to pass along your specific appreciation to Collin - feedback like this really means a lot to our team members and shows them the positive impact of their efficient, respectful approach to customer service.
Thank you for taking the time to share your positive experience with NZXT support!
Best regards,
NZXT
PC Crashes - RMA fixed this, great customer support.
Had some PC crashes near the end of my warranty, they took care of it promptly and replaced the faulty 14th Gen Intel CPU, The customer service was great, and I have no complaints.
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Michael,
Thank you for sharing your positive experience with our RMA process! We're thrilled to hear that our team was able to promptly address your PC crashes and identify the faulty 14th Gen Intel CPU as the root cause.
It's particularly important to us that we were able to resolve this issue near the end of your warranty period. No customer should have to worry about being left without support when their hardware fails, and we're glad our team took care of you without any hassles.
We appreciate your recognition of our customer service efforts. Knowing that we delivered a smooth, complaint-free experience while resolving a critical hardware issue is exactly the kind of feedback that motivates our team.
Thank you for trusting us with your RMA and for taking the time to share your experience!
Best regards,
NZXT
Bizzare undiagnosed crashes right outside the warranty
My PC and my friend's (both from NZXT) crashed right at the end of the warranty window. If it was a simple part replacement that would be one thing, but techs (different companies) could not diagnose the issue and it just turned into replace random parts until you find the problem. NO help from their support team, and when I asked to be escalated to a supervisor, I got ghosted.
All in, PC was good when it works. But not worth the money for their tendency to break and having the company take absolutely 0 responsibility. I just wouldn't waste your money.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Harrison,
We sincerely apologize for the poor experience you and your friend had with both your PCs failing near warranty expiration and the lack of proper support that followed.
Could you please provide your ticket number so we can review what went wrong?
Thank you for bringing this to our attention.
Sincerely,
NZXT
Front Panel
Quick response a few emails and problem sorted.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Denny,
Thank you for your concise and positive feedback! We're delighted to hear that our team was able to quickly resolve your front panel issue with just a few email exchanges.
Efficient, straightforward problem-solving is exactly what we strive for, and it's great to know we hit the mark in your case. Sometimes the best customer service experiences are the ones that get resolved quickly and smoothly.
We appreciate you taking the time to share your experience!
Best regards,
NZXT
if it doesn't work just throw it out
My $300 AIO never worked correctly and I was required to swap out the CPU and mobo several times as part of the troubleshooting process before an RMA would be issued. It took four months and the cooler I was sent as a replacement is worth $200, so I can't even get my money back reselling the new-in-box replacement cooler. Pursuing the RMA at all cost me hundreds of dollars that I can't get back due to return policies on "troubleshooting hardware" I had to purchase before NZXT would issue the RMA.
Edit: for NZXT's response below, I've already contacted your support about it AND updated the ticket asking the same. If I provide you the info here, you have an opportunity to say these things aren't typical as you go "hey guys, we got a REAL BAD ONE this time!" to do damage control and turn the review around. I'm going to see if the awful support experience is typical and let everyone here know how it went.
Update after hearing back: they told me the cooler I got is what I deserve and there's nothing further they will do. For the NZXT response below, what do we do? Do you send me a check? A gift card? Do we settle outside of small claims court?
Another update: I called out the rep who said they could do nothing and asked if they realized a smaller screen on a replacement item is harder to read, and therefore an accessibility issue for anyone with a visual impairment requiring prescription glasses. I was immediately offered a hundred dollar store credit that I do not want, as I just want to return the cooler I was sent, get the cooler I am owed, and sell it new at MSRP to someone else who will have to deal with you if something goes wrong with it. I do not want to do business with NZXT, I want to get my money's worth and part ways.
8. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Steve,
We sincerely apologize for the poor experience you had with your $300 AIO and our troubleshooting process.
Could you please provide your ticket number so we can review this case immediately? We would like to understand how this situation was handled.
Thank you for bringing this unacceptable experience to our attention.
Sincerely,
NZXT
Don't use if you value your components!
After a back and forth with NZXT support who finally admitted they gave really bad advice that likely damaged my CPU (stating temps of 70-80c was normal in a menu/semi-idle) they then agreed to try and work with me for a good resolution.
I setup a test bench and proved the problem. They've offered to replace the cooler and when I asked about what we're doing on a damaged CPU they have now done a complete u-turn and are refusing to acknowledge their wrong doings.
While, yes, a CPU will shut off if temperatures go above a threshold to prevent permanent damage it is not unrealistic for consistent high temperatures to slowly degrade the stability of the processor.
I explained to them originally the CPU worked flawlessly. I asked over a year ago for a sanity check and was given such poor advice. I've tried new RAM kits, new power supplies and new motherboards... I also have tried a new cooler.
A new Artricle cooler ran 38-50c where the Kraken ran 70-80s. I explained to them that I cannot run the system with XMP as the CPU does not like it regardless of the RAM kit used - be it on the QVL list at rated speeds or not.
I tried to explain this given AMD's memory controller is on the CPU itself and is not on the motherboard and as a result they're deflecting.
Use this companies components and services at your own risk. I personally would look elsewhere where their support knows what they're talking about and cares about their customers - this is not the case with NZXT.
UPDATE: After initially admitting fault and stating they'd like to resolve this for me they've back tracked and told me they won't help at all - despite the product evidently failing by their own admission.
If you're picking a cooler go for an Arctic Freezer one - substantially better performance overall and much better value!
12. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi there,
We sincerely apologize for the advice you received from our support team.
Could you please provide your ticket number so we can escalate this case immediately? We would like to review how this situation was handled.
Thank you for your detailed feedback.
Sincerely,
NZXT
Phone support is better than email
Email customer support is pretty slow (A week for each response, it took a month to get authorized for a warranty claim), but phone support has been helpful. After being bounced repeatedly between subcontractors regarding problems after the repair, I had my issues resolved after a 10 minute phone call.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Mark,
Thank you for sharing this valuable feedback about the differences between our email and phone support channels. We're glad that our phone support team was able to resolve your issues quickly in just 10 minutes, especially after the frustrating experience you had with multiple subcontractors.
However, we're very concerned about the email support delays you experienced. A week between each response and a full month to get warranty authorization is far too slow and doesn't meet our service standards. We understand how frustrating this must have been, particularly when dealing with repair-related issues.
We really appreciate you taking the time to highlight both what worked (phone support) and what didn't (email response times). This kind of specific feedback helps us understand where we need to improve our service delivery.
Thank you for your patience throughout this process and for sharing your experience.
Best regards,
NZXT
Mein PC- Netzteil hat nach 5 Jahren…
Mein PC- Netzteil hat nach 5 Jahren seinen geist aufgegeben, warum konnte ich nicht Feststellen. Die Garantie war schon lange abgelaufen, aber es gibt die zusage , das die Netzteile von NZXT mindest. 10 Jahre halten. Also frage ich beim Kunden- Service von NZXT in den USA nach. Ich musste noch einige Unterlagen besorgen und es gab einen langen Schriftwechsel aber ende gut alles gut. NZXT steht zu seinem versprechen und hat mir das Netzteil ersetzt. Besonderen Dank möchte ich unbedingt einem Mitarbeiter vom NZXT Kunden- Service aussprechen, Miguel. Er hat das alles möglich gemacht. Er war die ganze Zeit Super nett und gab mir immer das Gefühl wichtig zu sein als Kunde. Ich hab schon einige Kunden- Dienste erlebt und bei den meisten hatte ich das Gefühl: oh ne schon wieder einer der was will.
Diese Gefühl hatte ich bei Miguel von NZXT nie.
Danke, danke lieber Miguel.
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo,
Vielen herzlichen Dank für Ihr ausführliches und positives Feedback! Es freut uns außerordentlich zu hören, dass wir unser Qualitätsversprechen einhalten konnten, auch nach Ablauf der regulären Garantiezeit.
Wir sind stolz darauf, dass unsere Netzteile für mindestens 10 Jahre Haltbarkeit entwickelt werden, und es ist wichtig für uns, zu diesem Versprechen zu stehen - auch wenn es bedeutet, dass wir über die Standard-Garantiezeit hinaus helfen.
Ihr besonderer Dank an Miguel aus unserem Kundenservice berührt uns sehr. Wir werden Ihr Lob unbedingt an ihn weiterleiten! Zu hören, dass er Sie während des gesamten Prozesses professionell und respektvoll behandelt hat und Sie sich als geschätzter Kunde gefühlt haben, entspricht genau unserem Serviceanspruch.
Solche Rückmeldungen motivieren unser gesamtes Team, weiterhin exzellenten Service zu bieten. Vielen Dank, dass Sie sich die Zeit genommen haben, diese positive Erfahrung zu teilen!
Mit freundlichen Grüßen,
NZXT
The worst support experience I've ever…
The worst support experience I've ever had.
Expect to wait between 3 and 10 days for each reply to a support case. It's been over 6 weeks since my support case was opened with no response in the last 10 days.
Never again would I buy a NZXT product and I would recommend that do not either.
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi there,
We are deeply concerned and sincerely apologize for the unacceptable support experience you've had with us.
This level of delay and lack of communication is inexcusable, and we understand why this experience would lead you to warn others against our products. No customer should have to endure such poor service.
To address your situation immediately, could you please provide your ticket number? We want to escalate your case to our management team and ensure you receive the attention and resolution you deserve right away.
We recognize that your trust has been severely damaged by this experience, and we take full responsibility for these service failures. While we cannot undo the frustration you've experienced, we are committed to making this right.
Thank you for bringing this to our attention - feedback like yours is crucial for identifying where we're failing our customers.
Sincerely,
NZXT
I bought a computer a few years back…
I bought a computer a few years back and it's been great. I wanted to add an internal SSD card for more storage and Jules was fantastic. He sent me links for pictures and explanations on exactly how to do it for my motherboard. He found my build in info in seconds. Great experience.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi William,
Thank you for sharing your wonderful experience with Jules from our support team! We're delighted to hear that he provided such thorough and helpful assistance with your SSD installation.
It's great that Jules was able to quickly locate your build information and provide you with specific, detailed guidance, including pictures and explanations tailored to your exact motherboard. This kind of personalized, technical support is exactly what we aim to deliver for our customers.
We're also thrilled to hear that your computer has been performing great over the years! Knowing that our systems continue to serve customers well long-term is incredibly rewarding for us.
We'll make sure to pass along your kind words to Jules - feedback like this really motivates our team members and shows them the positive impact of their detailed, customer-focused approach.
Thank you again for taking the time to share your experience!
Best regards,
NZXT
Prompt and professional
I've had issues with my initial purchased computer. After this newest one, NZXT was prompt and professional in resolving the issue. I was expecting to be without a PC for a month, but they got me back up and running within a week.
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello,
Thank you for sharing your experience with our support team! We're so glad to hear that we were able to exceed your expectations and get you back up and running much faster than anticipated.
We understand how disruptive it can be to be without your PC, especially when you're expecting an extended downtime. Being able to resolve your issue and get you operational within a week instead of the month you were expecting is exactly the kind of service we strive to provide.
We're particularly pleased that our team was both prompt and professional throughout the process. Quick, efficient service while maintaining high standards of professionalism is something we work hard to deliver consistently.
Thank you for giving us the opportunity to demonstrate our commitment to customer service, especially after previous issues. We're grateful for your continued trust in NZXT.
Best regards,
NZXT
Bad support
The customer support is nice, but its only based in us, so i had to wait a day to get a response because of the timezones. Also for some reason they dont sell replacemnt parts for their coolers, which is not what i expected for this brand, that tries to look premium. But only thing thats premium is the price.
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Dominik,
Thank you for your feedback regarding our customer support and replacement parts availability. We appreciate you taking the time to share your experience with us.
We understand the frustration that timezone differences can cause when seeking support, and we're working to improve response times for our international customers. Your point about waiting a full day due to time zone differences is valuable feedback for us to consider.
Regarding replacement parts for our coolers, we hear your concern about availability. We recognize that offering comprehensive replacement parts is an important aspect of premium customer service, and this is something we're actively evaluating to better serve our customers' long-term needs.
We appreciate your honest assessment and take customer feedback like yours seriously as we work to improve both our support processes and product offerings. Thank you for bringing these points to our attention.
Best regards,
NZXT
Very good customer service
Very good customer service. My issue with a broken water cooler was resolved in less than a week — they sent me a new one under the warranty. The pump had a defect after two years of use, but since the warranty is for six years, they replaced it without any problems.
24. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello,
Thank you for sharing your excellent experience with our warranty service! We're thrilled to hear that we were able to resolve your water cooler issue so quickly and efficiently.
It's wonderful that our team processed your warranty claim and sent out a replacement unit in under a week. We understand how important it is to get customers back up and running as soon as possible when their cooling systems fail.
We're also glad that our six-year warranty provided you with the peace of mind and coverage you needed after two years of use. Standing behind our products with comprehensive warranty support is something we take very seriously at NZXT.
Thank you for recognizing our customer service efforts. Positive experiences like yours are exactly what we aim to deliver for every customer who needs warranty assistance.
If you need any help in the future, please don't hesitate to reach out!
Best regards,
NZXT
I called with a system crashing problem…
I called with a system crashing problem (BSOD) and they knew immediately that it had been caused by a Windows update affecting the Western Digital SSD in my computer. Reloaded Windows from a thumb drive applied firmware updates to SSD per their instructions and completely resolved the issue. I recommend calling instead of using the chat because I was on waiting for chat response for 3 hours got a person on the phone in around 15 minutes.
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi Rick,
Thank you for sharing your experience with our phone support team! We're delighted to hear that our technician was able to quickly identify the root cause of your BSOD issue and provide an effective solution.
It's wonderful that they immediately recognized the Western Digital SSD and Windows update compatibility problem, and could guide you through the complete resolution process, including the Windows reload and firmware updates. Quick, accurate diagnosis like this is exactly what we strive for.
We also really appreciate your feedback about the different response times between phone and chat support. This kind of insight helps us understand where we can improve our service channels and ensures other customers know the best way to reach us when they need immediate assistance.
Thank you for taking the time to share both the technical solution and your experience with our support channels. This feedback is invaluable for helping us serve our customers better.
Best regards,
NZXT
What customer support?
Well, I'm on day seven now and still no response from customer support. Other than a screen freeze problem, I haven't any problems until 10 days ago so I opened up a ticket and nothing. So, now my pc is in a local repair shop trying to diagnose the issue. If you read many of the reviews, the most common problem they seem to have is customer support and apparently little has been done to rectify the problem.
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hi there,
We sincerely apologize that you've been waiting for seven days without a response from our customer support team after opening a ticket for your PC's screen freeze issue. This is completely unacceptable, especially when your system is experiencing problems.
We understand your frustration and the decision to take your PC to a local repair shop due to the lack of communication from our end. We also acknowledge your observation about customer support being a common concern in reviews; we are actively working on improving our response times and overall service quality, and your experience highlights that we still have significant progress to make.
Please provide your ticket number immediately so we can locate your case and investigate why you didn't receive a timely response. We want to understand what happened and prevent similar situations for other customers.
We are truly sorry for the inconvenience and the added stress this has caused you. We appreciate you bringing this critical issue to our attention.
Best regards,
NZXT
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