Such a great company with solid customer support. They make great products and when they do have issues they dont try and nickle and dime the customer. Cant say enough good things about this company.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I contacted support that I was missing a screw for the Kraken watercooler and they quickly sent me a whole replacement kit without any additional hassle. Exactly the type of customer service one could... Näytä lisää
Yritys on vastannut
Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... Näytä lisää
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Ich habe zu meinem Schulabschluss vor gut 4 Jahren einen fertigen Computer von NZXT geschenkt bekommen. Von Anfang an wies dieser schwerwiegende Mängel auf, ich konnte auf dem Computer nichtmal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Tietokonelaitteiden valmistaja
- Tietokonetarvikekauppa
- Tietokoneet ja tarvikkeet
- Tietokonekauppa
- Pelipalveluntarjoaja
Yrityksen kirjoittama
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Yhteystiedot
605 E Huntington Dr, 91016, Monrovia, Yhdysvallat
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3,8
Hyvä
1 t. arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
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I’ve had nothing but problems with my…
I’ve had nothing but problems with my second purchase from here. I’ve had to send it back twice. It’s came to me shipped upside down twice. I don’t know how a professional company ships computer is upside down but I made a YouTube video about it. It’s on my YouTube channel, if you wanna check it out. Warn1ng on YouTube. I also had an issue yesterday when one of your text refused to help me. It was a woman. She was very rude and was talking over me. It was the worst customers experience I’ve ever had in my entire life and I’m 47 years old. now I’m supposed to call back on Monday because they’re still an issue with my hardware. I’m getting 20 MB upload I can’t stream. I have my Spectrum Internet technician coming out on Saturday to check. Make sure it’s nothing on my end when he confirms that then we know it’s something on your end. Hopefully I don’t have to call you guys on Monday once again. This is like my 30th phone call in a year. on a positive note some of the other technicians like Sebastian and Juan have been extremely helpful. There was some others, but I can’t remember their names that were helpful as well but that woman working up there. She needs to go. She’s talking to customers like that yeah that’s that’s why I didn’t give a five star review
25. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello,
We sincerely apologize for the unacceptable experience you've had with your second purchase, including receiving your PC shipped upside down twice and the ongoing hardware issues affecting your streaming. Having to make 30 phone calls in a year is completely unacceptable.
We're especially sorry about the rude interaction you experienced with one of our support representatives who spoke over you and was unhelpful. This behavior does not reflect our customer service standards, and we need to investigate this matter immediately.
Could you please share your ticket number so we can review your case, address the service issue you experienced, and ensure we're prepared to help resolve your hardware concerns?
We're glad that Sebastian, Juan, and other technicians were able to provide you with helpful support, and we're committed to making this right.
Thank you,
NZXT
super contento con todos los servicios…
super contento con todos los servicios y soporte tecnico, resolvieron rapido
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hola Maynor,
¡Nos alegra muchísimo saber que estás super contento con nuestros servicios y soporte técnico! Es genial que pudimos resolver tu situación rápidamente.
¡Gracias por compartir tu experiencia positiva con nosotros!
Gracias,
NZXT
Happy with performance, quality and support
I have been happy with the performance and quality of the NZXT products I have purchased. When I had problems with the pump in my AIO, it was quickly replaced for a new unit.
18. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Gert,
We're thrilled to hear you've been happy with the performance and quality of your NZXT products! It's great that we could quickly replace your AIO pump and get you back up and running with a new unit.
Thank you for sharing your positive experience with us!
Sincerely,
NZXT
Bought a pc from them in 2024
Bought a pc from them in 2024. What makes NZXT different from others is the support. All pre build companies can use the same components and maybe even alittle bit better on pricing. What you are paying for with NZXT is the support. Not when you first turn it on but when it stops turning on, or cooling issues, or whatever it may be. For me one year later after purchase, one of the cooling fans stopped working. Literally took me one 15 minute phone call and a video of the problem and I was given a tracking label no questions asked. That’s what makes the difference for me atleast.
30. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Evan,
Thank you for highlighting what makes NZXT different: our commitment to long-term support. You're absolutely right that the real value shows not just when you first turn on your PC, but when issues arise down the road.
We're glad that one year after your purchase, we could resolve your cooling fan issue with just a 15-minute phone call and a quick video. No hassle, no endless troubleshooting, just a straightforward solution with a replacement shipped out.
This is exactly the kind of support experience we strive to provide every customer, and we're honored you recognize and value it!
Thank you,
NZXT
Riser Cable Ersatz NZXT H1
Ich habe für ein Riser Cable Ersatz für das NZXT H1 angefragt, obwohl der Umtauschzeitraum schon lange vorbei war. Ein Mitarbeiter des US Service konnte für mich eins in Europa auftreiben.
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo,
Es freut uns sehr, dass unser US-Service-Team Ihnen helfen konnte, ein Ersatz-Riser-Kabel für Ihr NZXT H1 in Europa aufzutreiben, obwohl der Umtauschzeitraum bereits abgelaufen war.
Wir schätzen es, wenn unsere Mitarbeiter die Extrameile gehen, um Kunden zu unterstützen, und freuen uns, dass wir Ihnen weiterhelfen konnten!
Vielen Dank,
NZXT
For one they build an amazing pc case
For one they build an amazing pc case. I have used 4 in my builds so far and they are nice to builders. Second I recommend them, they have a fast response time. I came across a problem with one of the included fans and it was resolved the next day, so customer care is a great feature. Overall it's nice to see standards improve in the industry overall.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello,
We're thrilled to hear you've used four of our PC cases in your builds and find them builder-friendly! It's wonderful that you've had such positive experiences with our products.
We're especially glad our customer care team could resolve your fan issue so quickly. Next-day resolution is exactly the kind of service we strive to provide. Thank you for recognizing our efforts and for recommending NZXT!
Your continued support means everything to us.
Thank you,
NZXT
Fraudolent Company
Fraudolent Company
They are literally scamming people and locking them into debt in their "pc rental" program.
The death of another great company
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello,
We take allegations of fraudulent practices very seriously and want to address your concerns about our Flex program. We understand you have concerns about the terms and structure of this payment option.
Could you please share your ticket number so we can review your specific situation and ensure you have clear information about the program terms, payment structure, and any options available to you?
We're committed to transparency and want to address your concerns directly.
Thank you,
NZXT
NZXT disclaims warranty for new products that were delivered defective.
I have an NZXT Lift Elite Wireless mouse, which only came onto the market a few months ago and appears to be covered by the advertised 2-year warranty.
I unpacked and plugged in the mouse. At first, everything seemed normal. Then I was prompted to perform an update in NZXT Cam – which I followed exactly as instructed. The update crashed (I waited over an hour), and the mouse wouldn't start afterward.
I contacted NZXT Support via a support ticket. They declined the warranty because I didn't purchase the mouse from a "specialist retailer." It's a genuine, new NZXT product, which is guaranteed to be trackable via the serial number. Nevertheless, I'm still being let down.
I've invested several thousand euros in NZXT hardware and will steer clear of it in the future, and I won't recommend it to anyone.
For an obvious mistake on NZXT's part. The internet is full of other users reporting the same issue.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Erdem,
We sincerely apologize for the frustrating experience with your Lift Elite Wireless mouse and the failed firmware update that left it non-functional. It's unacceptable that a brand-new product failed during an update process in our own CAM software.
We understand your frustration with our warranty policy regarding authorized retailers. However, when a product fails due to our own software update process, this should be handled differently.
Could you please share your support ticket number so we can immediately escalate this case and review the warranty decision? As someone who has invested several thousand euros in NZXT hardware, you deserve better support than this.
We want to make this right.
Thank you,
NZXT
H9 Flow 2025 - Rezension und Kritik
Hallo.
Ich habe mir nach langem Suchen einen H9 Flow [2025} White zugelegt.
Ich hatte vorher den ""Corsair Crystal x680 white RGB"" und war damit lange glücklich und zufrieden.
Welcher aber aufgrund von Grafikkarte und Wasserkühlung zu klein wurde. Leider :-(
Aber nun kommt das Problem mit dem H9.
Man erhält ein recht soliedes Gehäuse, zahlt dafür um die 150 Euro.
Grundsätzliche passt das.
ABER - wie haben 2025 und es ich für mich unerklärlich wie sich ein Firma wie NZXT dazu entscheiden konnte bei einem Gehäuse welches Extra für 2025 neu aufgelegt wurde, dort immer noch 4 (VIER) Lüfter mit einem 3Pin ( DC ) Anschluss bei zu
legen.
Ich baue nun seit über 20 Jahren Rechner und habe immer mal wieder Tower aller möglichen Hersteller - sowohl namhafte als auch noname - in der Hand und von einer Firma wie NZXT erwarte ich für 150 Euro das immerhin lüfter mit einem 4 Pin ( PWM) mitgeliefert werden.
Da ist aus meiner subjektiven Sicht nicht nur traurig, sondern einiges mehr.
Die 4 Lüfter die mitgeliefert werden sind so dermaßen laut aufgrund DC-Ansteuerung und daher muss man alle 4 ausbauen und quasi wegwerfen weil Sie absolut wertlos für einen modernen PC sind.
Meine Hoffnung und bitte ist das ihr das umgehend ändert, und den Kunden die bereits ein H9 Flow 2025 ( oder ähnliche Modelle aus 2025) 4 passende PWM Lüfter nachsendet - die müssen nichtmal A-RGB haben, aber sie sollten mit PWM 4Pin Steckern einen sinnvollen nutzen für moderne PC-System haben.
Danke sehr
19. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo,
Vielen Dank für Ihr ausführliches Feedback zum H9 Flow 2025. Wir verstehen Ihre Frustration bezüglich der mitgelieferten 3-Pin-DC-Lüfter anstelle von 4-Pin-PWM-Lüftern, insbesondere bei einem 2025er Modell in dieser Preisklasse.
Ihre Kritik zur Lautstärke und fehlenden PWM-Steuerung ist berechtigt und wird an unser Produktentwicklungsteam weitergeleitet. Wir schätzen Ihre langjährige Erfahrung im PC-Bau und verstehen, dass Sie von NZXT modernere Komponenten erwarten.
Während wir keine nachträglichen Lüfter-Upgrades für bereits ausgelieferte Gehäuse anbieten können, nehmen wir Ihr Feedback sehr ernst für zukünftige Produktentscheidungen.
Vielen Dank für Ihre ehrliche Bewertung und konstruktive Kritik.
Vielen Dank,
NZXT
Great quality and aesthetics
Have been using NZXT products since 2013 when i order my first LED kit and i was hooked. Its rare to find a company that care about quality and aesthetics equally. I recently upgraded to the 2025 H9 RGB+ and love it. During this i realised my vertical GPU mount would fit due to it being pre 2024, because i received and older version support verified the issue and had a new one sent out which was great. I've had other products replaced by them like the original kraken series and they have always been great and replaced things where needed. 10/10 would recommend.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Tony,
We're honored that you've been with us since 2013, starting with your first LED kit! It's wonderful to hear that our commitment to both quality and aesthetics has kept you as a loyal customer for over a decade.
We're thrilled you're loving the 2025 H9 RGB+ and that our support team could quickly verify and replace your vertical GPU mount to ensure compatibility. Thank you for recognizing our efforts to stand behind our products and make things right when needed.
Your 10/10 recommendation means the world to us!
Thank you,
NZXT
Fertig Computer kaputt & schlechter Service
Ich habe zu meinem Schulabschluss vor gut 4 Jahren einen fertigen Computer von NZXT geschenkt bekommen.
Von Anfang an wies dieser schwerwiegende Mängel auf, ich konnte auf dem Computer nichtmal YouTube gucken, ohne dass in zufälligen Abständen einfach ein Blackscreen kommt und das System abstürzt.
Bereits 2x war der Computer in der Reperatur. Aber selbst die Techniker dort haben ein deutlich spürbaren Mangel an Fachkompetenz. Er kam jedesmal mit dem selben Problem zurück.
Heute hat er endgültig aufgehört zu funktionieren.
12. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo,
Es tut uns sehr leid zu hören, dass Ihr Computer seit vier Jahren schwerwiegende Probleme hat und bereits zweimal zur Reparatur geschickt wurde, ohne dass das Problem mit den Blackscreens und Abstürzen behoben werden konnte. Das ist absolut inakzeptabel.
Könnten Sie bitte Ihre Ticket-Nummer oder Seriennummer mitteilen, damit wir diesen Fall sofort untersuchen?
Vielen Dank,
NZXT
I using Nzxt H5 Air Flow And By Mistake…
I using Nzxt H5 Air Flow And By Mistake Tempered Glass Broke After That I Contact The Company And They Replace Very Happy With Services I Will Recommand Nzxt To My Friends
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Kumar,
We're so glad we could replace the tempered glass for your H5 Flow case! Accidents happen, and we're happy our team could help you get your case back in perfect condition.
Thank you for recommending NZXT to your friends. Your support means a lot to us!
Thank you,
NZXT
Very good PC for the Avid Gamer
Very good PC for the avid gamer, works right out of the box, runs Fortnite like a BEAST. only problem i had was a personal error, hooking the DisplayPort into the motherboard instead of the graphics card, and the guy on the phone was super nice about it.
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Christian,
We're thrilled to hear your PC is working great right out of the box and running Fortnite like a beast! It's wonderful that our support team could help you resolve the DisplayPort connection issue quickly and with a friendly approach.
We appreciate you sharing your positive experience with us!
Thank you,
NZXT
Terrible AIO's with customer service to match
I’ve owned four NZXT AIOs—and had to RMA three of them. That’s a 75% failure rate, which is absolutely unacceptable. Even worse, the last two failures were from their so-called “latest and greatest” models, featuring NZXT’s own in-house pump design. Clearly, that design isn’t holding up.
The most recent RMA has now dragged on for over three weeks. NZXT demanded I remove and destroy the AIO on video before they’d even consider sending a replacement. I complied. It then took them more than two weeks to ship the new unit. And now? They’ve used DPD, who appear to have lost the package. It was scheduled for delivery on Friday, 03/10/2025, but hasn’t been scanned since. DPD themselves told me it should be scanned every 24 hours, and that it’s likely lost. Their advice? Contact NZXT.
So once again, I’m the one chasing updates, dealing with delays, and absorbing the frustration. NZXT’s support process is slow, rigid, and completely lacking in accountability.
And if you dare to voice your experience publicly? Their mod “IVANZXT” will ban you from their platform for speaking out. It’s a company that punishes criticism instead of fixing its problems
RMA Ticket Numbers:
- 2030903
- 2051436
- 2236527
(you can search for my videos on YouTube for reference under '2024 NZXT Kraken Elite RGB Pump Noise' and 'NZXT KRAKEN ELITE 280mm RGB V2 DESTRUCTION')
AVOID THIS COMPANY UNLESS YOU WANT SUBSTANDARD GOODS WITH CUSTOMER SERVICE TO MATCH
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Paul,
We sincerely apologize for the unacceptable experience you've had with multiple AIO failures and the extremely frustrating RMA process for tickets 2030903, 2051436, and 2236527. A 75% failure rate is completely unacceptable, and we deeply regret the product quality issues you've experienced.
Looking at ticket 2236527 specifically, we can see the process took over three weeks from when you destroyed your unit as requested, followed by shipping delays and the package being lost by DPD. The confusion with the out-of-stock message at the end only added to an already unacceptable situation.
We understand this experience has cost you significant time, inconvenience, and trust in our brand. Your feedback about our RMA process, product reliability, and the concerns you raised about community moderation are being escalated to our leadership team for immediate review.
Your replacement Kraken Elite 280 v2 has been processed and you should receive tracking information shortly. We recognize this doesn't undo the frustration of the past three weeks, but we're committed to ensuring this replacement reaches you without further issues.
Thank you,
NZXT
NZXT: Poor Quality, No Goodwill
Unfortunately, NZXT sells inferior products that break down shortly after the warranty period expires. Don’t expect any goodwill from them either. Thank you for this eye-opening experience. I strongly advise all readers of this review not to buy cases or AIOs from NZXT. Instead, stick with reputable manufacturers.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Jo Kay,
We're sorry to hear about your experience with product failure after the warranty period. We understand your frustration, and it's disappointing that we weren't able to provide a solution that met your expectations.
We take product quality seriously and value feedback like yours as it helps us identify areas for improvement. If you'd like to share your ticket number with us, we'd be happy to review your situation.
We appreciate you taking the time to share your concerns.
Thank you,
NZXT
fast and friendly
Fantastic customer support they helped me in less than 2 day for a problem I was facing with CAM software. Thank you
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Filippo,
We're so glad our customer support team could resolve your CAM software issue in less than 2 days! Fast and friendly service is what we strive for.
Thank you for taking the time to share your positive experience with us!
Thank you,
NZXT
Great motherboard and excellent…
Great motherboard and excellent helpdesk.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello,
We're thrilled to hear you're enjoying your motherboard and that our helpdesk provided you with excellent service!
Your positive feedback means a lot to our team.
Thank you,
NZXT
Great not Perfect
Have liked NZXT for years now. Don't like the way the company seems to be going, always the last ones to release a newer type of product. Dislike the RGB ecosystem both because I hate being stuck in it and the lack of options compared to the competition.
Most products have been great however quality wise. Have had to RMA the damn Function Elite RGB keyboard twice now because it randomly died and stopped working. Super annoyed by that but they replaced it both times anyways.
24. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Martin,
We appreciate your years of loyalty to NZXT and your honest feedback about our product release timing and RGB ecosystem. We understand your frustration with feeling locked into our ecosystem and wanting more options.
We're sorry to hear you've had to RMA your Function Elite RGB keyboard twice due to it randomly stopping. While we're glad we could replace it both times, we recognize that it shouldn't have been necessary in the first place.
Your feedback about product development and quality is valuable to us as we work to improve our offerings and stay competitive in the market.
Thank you,
NZXT
I replied to NZXT with my case number
I replied to NZXT with my case number. No reply or answer. After spending a large amount of money to build a complete NZXT z790 white rig. I ended up with two defective motherboards and a bunch of now useless parts. Worst PC company out there. Now I'm left with a big white expensive mistake looking me in the face every day I go into my office.2230479 case number
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Scott,
We sincerely apologize for not responding to your case number and for the unacceptable experience with two defective Z790 motherboards. Having expensive components sitting unusable is incredibly frustrating, and we understand your disappointment.
Could you please share your case number again so we can immediately escalate this and get you the resolution you deserve?
We're committed to making this right.
Thank you,
NZXT
Tech support is the best!
NZXT tech support agents are the most knowledgeable I have ever talked to.
NZXT website is absolutely excellent. Very easy to choose parts to be able to build a computer.
If you are not sure, please give them a call. They will definitely help with any computer issue.
Thank you NZXT!!!
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Timur,
We're absolutely thrilled to hear that our tech support agents are the most knowledgeable you've ever talked to! It's wonderful that you found our website excellent and easy to use for choosing parts to build your computer.
We're so glad our team could help with your computer needs, and we truly appreciate your recommendation for others to give us a call.
Thank you,
NZXT
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