Such a great company with solid customer support. They make great products and when they do have issues they dont try and nickle and dime the customer. Cant say enough good things about this company.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I contacted support that I was missing a screw for the Kraken watercooler and they quickly sent me a whole replacement kit without any additional hassle. Exactly the type of customer service one could... Näytä lisää
Yritys on vastannut
Their product meets my needs so far. But, NZXT does not make available replacement modular cables for PSUs, making RMA of the entire unit the only remedy for a damaged cable. That rather defeats par... Näytä lisää
Yritys on vastannut
Ich habe zu meinem Schulabschluss vor gut 4 Jahren einen fertigen Computer von NZXT geschenkt bekommen. Von Anfang an wies dieser schwerwiegende Mängel auf, ich konnte auf dem Computer nichtmal... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Tietokonelaitteiden valmistaja
- Tietokonetarvikekauppa
- Tietokoneet ja tarvikkeet
- Tietokonekauppa
- Pelipalveluntarjoaja
Yrityksen kirjoittama
A company built upon gamer's dreams, NZXT is a leading manufacturer and designer of award-winning computer cases, power supplies, motherboards, AIO coolers, peripherals, and BLD gaming computers. Our purpose is to serve the PC gaming community. We are relentless in making the experience achievable and seamless for everyone. We have come a long way since being founded in 2004 by our CEO Johnny Hou. In just under 20 years, we have established ourselves as a premier name in PC gaming hardware and systems. NZXT designs not just perform well but look great too, featuring sleek and stylish exteriors that gamers are proud to showcase. Our motto "Win Together" reflects our commitment to truly understand and serve the needs of the PC gaming community. At NZXT, we actively engage with gamers through forums, social media, and live events to get feedback and ideas. This has led to many innovative and customer-driven products over the years that solve common pain points for PC gamers. For example, NZXT was one of the first companies to make cable management a priority in case designs. We also pioneered all-in-one liquid CPU coolers for convenient installation and effective cooling. More recently, we entered the pre-built system market with our BLD line and rental services, aiming to make custom gaming PCs more accessible to those who don't want to build their own. Looking to the future, we at NZXT are poised to continue growing and cementing our reputation as a top provider of high-quality, cutting-edge gaming hardware and systems. With strong R&D capabilities and a passionate design team, we will continue to keep releasing exciting new products that enable immersive, seamless gaming experiences. We are committed to innovating while staying true to our community-focused roots. As long we keep "Learn and Grow", "Win Together", and "Keep it Simple" as our guiding principles, the future looks bright.
Yhteystiedot
605 E Huntington Dr, 91016, Monrovia, Yhdysvallat
- +1 800-228-9395
- https://support.nzxt.com/hc/en-us/requests/new
- www.nzxt.com
3,8
Hyvä
1 t. arvostelua
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Technical support on top
I had a small issue and the technical support was excellent. Very good service, react and efficient.
My son is building a new computer and following my experience, i told him to buy NZXT fans and pump.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Laurent,
We're thrilled to hear our technical support provided excellent, reactive, and efficient service for your issue!
It means so much that you're recommending NZXT fans and pump to your son for his new build based on your positive experience. Thank you for the trust and support!
Sincerely,
NZXT
Produkt (Kraken X53 AIO) looked nice…
Produkt (Kraken X53 AIO) looked nice and worked 4 years.
Now their seem to be problems with it (liquid temp low, cooling bad, rpm and case airflow good).
First friendly support and shared all infos, screenshots etc.
When it should come to an replacement i sent product code, serial number and the bill (from amazon) and they said "can't validate proof of purchase - tickets closed bye".
As i said they have all infos, pictures, screenshots and the bill from biggest seller (amazon)
How can be extra so blind and leave me with the defect expensive hardware like that.
Now i change the brand and can't recommend them!
Gabe was the bad support agent (ticket 2292691)
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Michael,
We sincerely apologize for the frustrating experience with your Kraken X53 AIO warranty claim on ticket 2292691. After 4 years of good performance, you deserve proper support when issues arise.
We've reviewed your case and have reopened your ticket from leadership to help resolve this. The inability to validate your Amazon proof of purchase should not have resulted in your ticket being closed without further discussion or alternative solutions.
Our team will be reaching out to you directly to work through this and get you the support you need.
We apologize for the poor experience and appreciate your patience.
Thank you,
NZXT
My Experience with NZXT
Customer service was excellent in the RMA of my C1000 Gold Core PSU . Fast response and turn around time. Collin & Paytyn were great to work with.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Scott,
We're thrilled to hear you had an excellent RMA experience with your C1000 Gold Core PSU! Fast response and turnaround times are what we strive for.
We'll make sure to share your kind words with Collin and Paytyn. Thank you for recognizing their great work!
Sincerely,
NZXT
The Ticket Number for my previous…
The Ticket Number for my previous review is "Fan RGB 2157700"
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Stephen,
Thank you for providing your ticket number "Fan RGB 2157700." We can confirm that we did ship your replacement product on July 19, 2025.
Unfortunately, the package encountered delivery issues in Austria. According to the tracking history, there was an incorrect address or the addressee was not available on July 31, 2025, and the package was returned to sender. The package has since made its way back to our facility in California.
We are reopening your ticket to work with you on verifying the correct shipping address and resending your replacement. Our team will be in contact with you shortly to resolve this.
We apologize for the inconvenience and appreciate your patience.
Thank you,
NZXT
Customer service at its best!!
It is extremely rare to receive true customer service these days even hard to find such a great tech support team as NZXT has! Not only do they produce some of the finest and most stylish products on the market they also truly do care about their customers and doing a great job!
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Justin,
We're honored by your kind words about our customer service and tech support team! It's wonderful to hear that you feel truly cared for and that you appreciate both our products and our commitment to doing a great job.
Thank you for recognizing what we strive to deliver every day!
Sincerely,
NZXT
Nzxt customer service was outstanding!
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Maurice,
We're thrilled to hear our customer service was outstanding!
Thank you for sharing your positive experience with us!
Sincerely,
NZXT
Very likely
Very likely.
Great support and good products.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Moh,
We're thrilled to hear you've had great support and are happy with our products!
Thank you for your positive feedback!
Sincerely,
NZXT
Issue resolved. Took some work, but everything was good.
Support worked with me through the issue and ultimately issued me a working replacement. It takes a little patience, but I was happy to get it resolved.
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Jason,
We're glad our support team worked with you through the issue and got you a working replacement! We appreciate your patience throughout the process.
Thank you for sticking with us and sharing that everything was resolved!
Sincerely,
NZXT
Excellent customer support
I accidentally broke my glass side panel from my H9 Elite Black tower case (2023 model).
Customer in Belgium and bought through a Dutch retailer.
Mailed customer support: received a brand new side panel within a week (under warranty).
Excellent, friendly and very quick help from their customer support.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Dennis,
We're glad we could quickly send you a replacement glass side panel for your H9 Elite Black tower case, all the way to Belgium!
Getting it to you within a week, even for an accidental break, shows our commitment to taking care of our customers.
Thank you for the kind words about our friendly and quick customer support!
Sincerely,
NZXT
Credit where it’s due
Credit where it’s due, my AIO pump packed up after two years, Ren from the customer support team was fantastic though and within a few hours a replacement was shipped. This is how customer service should be and Ren was lovely :)
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Andrew,
We're sorry your AIO pump failed after two years, but we're thrilled that Ren provided fantastic support and got your replacement shipped within just a few hours!
We'll make sure to share your kind words with Ren. Thank you for recognizing what great customer service should look like!
Thank you,
NZXT
Great tech support
Great tech support, great price, excellent general support. All in all I'd recommend NZXT to anyone if they don't like the hassle and responsibilityof PC ownership and troubleshooting.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Javier,
We're thrilled to hear you've had great experiences with our tech support, pricing, and overall support! It's wonderful that we've been able to take the hassle out of PC ownership and troubleshooting for you.
Thank you for recommending NZXT to others!
Best regards,
NZXT
Highest level customer care
I had a problem with a Kraken Z73 AIO so I contacted the company asking for adivces.
They informed me that the product has a full 6 years warranty.
I bought the product at march 2019 and they sent me a new one in these days of jenuary 2026, from USA to Italy.
The customer care is at the highest level.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Giacomo,
We're thrilled to hear we could honor the 6-year warranty on your Kraken Z73 AIO and send you a replacement all the way from the USA to Italy! Supporting a product you purchased back in March 2019 shows our commitment to standing behind what we make.
Thank you for the kind words about our customer care being at the highest level. Your loyalty over the years means so much to us!
Sincerely,
NZXT
Very good products and customer support
The customer service is always really kind and helpful. The two times in at least 5 years in which I'm in possession of NZXT products it was always really good and the first time was not even because of NZXT, I've bought an Kraken water cooler at Amazon warehouse, as the cooler arrived, I've realised one cable was cut of the person who send back the cooler to Amazon, I've asked nzxt then if they could send me the cable and they did. The second time was a few days ago, my fan began to make weird noises so I've contacted the support and they send me after some proof of me an replacement. But in general, even the products, they are of high quality and are always (at least for me) looking nice and doing what they are supposed to. All in all very good.
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Nick,
We're so glad to hear you've had such positive experiences with our products and customer support over the past 5 years! It's wonderful that we could help you with a replacement cable for your Amazon Warehouse Kraken purchase, even though the damage wasn't our fault, and we quickly sent a replacement fan recently.
Thank you for recognizing both our product quality and our commitment to taking care of customers. Your loyalty means everything to us!
Sincerely,
NZXT
Unfreundlich Kundenservice und Schlecht Produkte
NZXT Boom Arm von denen ist Absoluter schrott es war immer verdammt schlecht zum einstellen und hat maximal 2 Wochen gehalten bevor man es wieder festziehen muss außerdem ist dieser weil er nur aus Plastik ist nach 2 Jahren und 3 Monaten kaputt gegangen und da es außerhalb ihrer Garantie Liegt gibt es keinen Ersatz oder andere Lösung um das kleine Plastik Teil zu ersetzen das zeug von ihnen ist super billig produziert keine Qualität.
Merkt Euch Der Laden ist Sein Geld nicht wert
das waren 70€ rausgeschmissen btw.
Edit auf die antwort:
Ihr habt nicht einmal einen Rabatt gegeben oder irgendeine Lösung für das Problem und meinte ich soll selber kucken wie ich ein Ersatzteil finde ist ja nicht euer Problem (ihr habt mir keinen Ansprechpartner geschrieben in meiner Nähe noche wie ich genau das Ersatzteil finden kann obwohl es euer produkt ist)
Wie breits geschrieben schlechter Service und ich hab keine Hoffnung auf Besserung nur weil ihr das so schreibt
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hallo,
Es tut uns leid zu hören, dass Ihr Boom Arm nach 2 Jahren und 3 Monaten kaputt gegangen ist und dass Sie mit der Qualität und Haltbarkeit des Produkts unzufrieden waren. Wir verstehen Ihre Frustration bezüglich der häufigen Einstellungen und des Materials.
Da das Produkt außerhalb der Garantiezeit liegt, können wir leider keinen kostenlosen Ersatz anbieten. Ihr Feedback zur Produktqualität und Langlebigkeit wird jedoch an unser Produktentwicklungsteam weitergeleitet.
Wir bedauern, dass diese Erfahrung Sie enttäuscht hat.
Vielen Dank,
NZXT
A few errors in my case but customer…
A few errors in my case but customer support was good
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Alex,
We're sorry to hear there were a few errors with your case, but we're glad our customer support team was able to help you out!
Thank you for sharing your feedback with us!
Sincerely,
NZXT
Awesome company I bought their cases I…
Awesome company I bought their cases I bought their vertical mounts. I bought their motherboard. Everything is just tapped to your quality and I’d highly recommend getting their cases because there’s just so much room for cable management and the looks of it is just so clean.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Jack,
We're thrilled to hear you're loving our cases, vertical mounts, and motherboards! It's wonderful that you appreciate the cable management space and clean aesthetics we design into our products.
Thank you for the strong recommendation and for choosing NZXT across multiple components!
Thank you,
NZXT
Does the job, pricey for lack of quality polish
The quality of the products are iffy, I had paint chip off their cases, the supplied screws strip trying to shift the case fans around (though they supply a bunch of them at least), and the glass on the side arrived permanently stained and cloudy no matter how I cleaned it. It would be fine if the price point was not similar to the average computer case brand, though I did get it on sale and it does the job. The customer service has been positive though.
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Irisa,
Thank you for your honest feedback about your case experience.
We're sorry to hear about the paint chipping, stripped screws, and the cloudy glass panel that arrived stained. These quality issues shouldn't be present, especially at our price point.
We're glad our customer service has been positive in your experience. If you haven't already addressed the glass panel issue with our support team, we'd be happy to help with a replacement.
We appreciate you sharing this feedback so we can continue improving our product quality.
Thank you,
NZXT
Costumer services is great!
The process with replacements (RMA) and costumer services is great, quickly. I’m just waiting for my replacement and the process until now has been very fast.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Cristian,
We're glad to hear the RMA process has been quick and smooth so far! We appreciate your patience as you wait for your replacement to arrive.
Thank you for the positive feedback about our customer service!
Sincerely,
NZXT
Great brand with great products
Great brand with great products - I love my H9 flow!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Hello Samuel,
We're thrilled to hear you love your H9 Flow! Thank you for the kind words about our brand and products.
Your support means a lot to us!
Thank you,
NZXT
garantie alimentation
J’ai du les contacter pour une alimentation c850 gold+ (garantie 10ans qui meurt au bout de 1,5ans mais bref ça peut arriver) des procedures lentes couplé à des reponses lentes avec excuses du covid des tests à réaliser qui ne fonctonneraient même pas si l’alimentation n’était pas morte.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NZXT
Bonjour,
Nous sommes désolés d'apprendre que votre alimentation C850 Gold+ est tombée en panne après seulement 1,5 an malgré une garantie de 10 ans. Nous comprenons votre frustration concernant les procédures lentes, les réponses tardives et les tests de dépannage inappropriés pour une alimentation qui ne fonctionnait plus du tout.
Pourriez-vous nous fournir votre numéro de ticket afin que nous puissions examiner votre cas et accélérer le processus de remplacement?
Nous apprécions votre patience.
Merci,
NZXT
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