Netspend Arvostelua 

I don't recommend this card to anyone. You can't all to a real live person until u have fought though the ai press this press that. Just for them to hang up and say try again. Please just go to a bank. Had a purchase at HOME DEPOT. ACTIVACTED THE CARD TWO DAYS PRIOR. Now I have to stay on the phone 98 min in order to speak to a human being . Close the company it's trash!!!! You can't even use there so called app. I'm literally broke until I get a hold of someone almost 2hrs from now. I'm beyond disappointed & disguised!!!

Went to 7/11 and added 500 dollars on a pre paid net spend card to pay my light bill that was on Feb 22nd went home to active the card and got an error message card not able to be activated. Called customer service the same day and was told by the first rep that they were unable to transfer funds to my brinks account which is associated with NetSpend asked if I could also get another NetSpend card and get funds transferred and was told no to both options.
I have been calling almost every day since then trying to get my money. Was advised that there was a check being issued out first go around they said that the address was incorrect and they would have to resend another check out. Today is now March 20th and I still haven't received a check. Almost a month later and my 500 that I was supposed to put on my light bill still haven't been able to pay my bill. Keep getting told different days of when my check was sent out none of the reps are able to verify or confirm my address without me having to tell them. And the first go around they had my address completely wrong. I just want my money back so that I can pay my bill then I will never use NetSpend again. As I am typing this I am on hold for now 20 minutes still trying to get this issue resolved.

I wouldn’t never trust Netspend. Customer service is awful. Supervisor doesn’t know how to handle customer. If someone takes your money out account. It takes over 10 days . I got hack in my account twice and they close my account with high risk. January went smoothly. February I got paid and that same day I got hack. You think they fix problems they didn’t. March 20. I got my money back for February and I got paid then turn around got hack again. Took all the money 4,000.00. You would think that they solve problems in February. They didn’t. Didn’t do anything. They let happen. Now I am out food. No money. They close my account and telling me I am high risk. So, I am telling you don’t get Netspend. Overdraft fees it way up and beyond. So, disappointing with everything. I will never trust company again. Anyone put money on Netspend. God bless you. They are these worst.

Someone used my card in California while I was in Texas and I canceled my card immediately and reported it! They reviewed it and STILL said they saw nothing wrong with the charges ! The cards are not secure at all and customer service is TERRIBLE the mfs speak Broken English it’s impossible to understand wtf they saying!!!!

Everytime I cause a problem, Netspend bail me out without ant penalties. Thank you.

I have been waiting for over 45 days to be paid back money that was hacked off my account with NetSpend. I was told that was how long it would take. When I call them after the 45 days they tell me it will be May 1st 2026 before I can receive any money I'm done it didn't take that long for somebody to hack my NetSpend account. The NetSpend operator got angry and didn't tell me if I filed a written complaint about the money being hacked then I could have still been spinning the money of $137 while they did their investigation. I just want my money and I'll leave NetSpend alone because that's what they want me to do.

Charging me a 1.99 ever time i buy something no one get there card they need to be put out of business sorry people

I opened a new a card ..the first time I added $200 but the second time never reached the card.So I call customer service,worst service ever.old girl didn't know shit..she said she couldn't open my account cuz somebody changed the name on my account but I wuz informing her that the card sync to my emails and my phone number so she said I had to report it stolen .so I asked her to report it but she said she couldn't but I had to go thru the automated service..which I thought since she wuz on the phone with me she could do it..nope so I told her I would never get anything from them again .the shit .and I still lost $65 on the second attempt to add money that's when I found out my card wuz hacked

Para mi es una empresa muy seria.

I feel like this company is a scam, was given a card and cannot get it activated online. When you call they want your social security number? Why would they need that for a prepaid card someone has already paid for?

Terrible wait time always 20 mins and over never can speak to a rep overall don’t like it

I bought a Visa card and they are still holding my money. Many emails back and forth... one person tells me the card is active so I try it and still nothing. They have had my money tied up for over 2 weeks and they don't seem to be helpful. You can not talk to anyone to work through the problem. They tell me I can only resolve the problem myself online. This company is PATHETIC!!!

I cannot tell you how many times I sent documentation to be verified so I could use my card unrestricted. Still there's issues.
They charge $2 tax on everything when you buy something or use your card.
Then they won't mail me my card because I live in a nursing home and according to them, it's too public and not a secure location to send cards.
Then I was on the phone the other day with them and they told me that my card is Frozen until I can verify my identity. Give me my $70 back.

Absolute garbage. They allowed ALL of my money to be transferred to a bank in california (I never travel out of state, I live on the east coast.) I ended up having to ask my elderly mother for rent money, which as a grown man is insanely embarrassing. I'm currently on the phone with their customer service, and every time they ""transfer"" me I have been hung up on.

I would give them a negative if i could. They want two items to verify my address. I dont get mail at physical. I gave them drivers license, car registration and concealed carry license ( which has to be approved by FBI). DL they approved, the conceal carry was not good enough and registration wasn’t done in last 30 days. You would think if its good enough for FBI it would be for a prepaid card. Its not like they are loaning me money.

They make you jump through loose to talk to an actual person they sent me a card I didn’t ask for and I can’t speak to no one about it. It doesn’t make it any easier on their website either there.

They don't tell you about monthly subscription and external transfer fees. Additionally, they dont make it easy to close the account. You need to call them but they dont pick up. So you are stuck

Paid $102.95 for a card can't use it because it says I'm not who I am WTF. Lesson learned out of a hundred dollars

Has to be the worst bank I've ever dealt with and I've dealt with probably around 30 of them maybe more they charge you a fee for everything under the sun the customer service representatives are completely incompetent they have no idea what they're doing they're a bunch of crooks the bank should be shut down

There a joke cost $2.95 to buy a card add money cost you then to even use the money you load on the card cost $2 every time you use the card. They’re a complete scam. Do not use this company