Acorns Arvostelua 3 147

Identity verification requirements were not requested until after automatic withdrawals began for my bank account. Now that I'm trying to verify my identity they keep saying that my documents are blurry which is not true. I reviewed everything carefully before submitting. This means I can't get into my account at all and Michelle at customer support is not helping. Don't let this happen to you, look elsewhere, there are plenty of options.

She was great helped me with everything I needed

Contacted customer service about transferring funds from Acorns to a different finance app. Used Acorns for 2 years when I started investing a year into college. Now, with 1 more year after this one, a much better understanding of stocks, bonds, ETFs, etc., and adding an apartment as well as a credit card to my name, I think I am ready for more advanced investing opportunities. Acorns is a great place to start, and even stay, if you don't want to get too finance savvy - as it's better than nothing. But I am now ready for bigger and better things. Thanks Acorns.

Acorns has a great AI bot that got me connected right away with customers support. Allowing me a time fix to the issue at hand.

Terrible experience. None of the automated systems work and when you get in contact with someone it’s a completely different country and culture where the communication barrier is exhausting and they can’t even help you or understand you properly.

Asked 3 different times the same question and nothing has been resolved

cant access my account

My account was flagged because I transferred a large sum of money to it. Biggest mistake I’ve ever made. Thankfully my bank was able to refund the money to me, but I still cannot get Acorns to release what’s left in my account and close the account I keep getting the exact same reply from one Customer Service rep after another and I’ve already supplied everything they’ve asked for multiple times. This company is an absolute scam and I would not recommend it to anyone.

Pranav made it very easy and quickly resolved my issue

Mario was super easy to work with.

The agent who helped me came on to the call in a minute. She was professional, courteous and handled my issue quickly.

Everything the company is doing is very important and very profitable. I really like it a lot

I tried to close my account and stop the auto withdrawal. According to customer service, I have no open accounts, but money is still coming out weekly to them.

Do not use this company!!! Customer support is awful. And don’t cancel your debit card, because it will take them 14 business days to send new one. No rush or concern with your money in your bank. My entire family has an account with Acorns and all of us are cancelling due to their horrible customer service.

Amazing amazing

This live agent was kind, friendly and patient. With her guidance, I was able to reset an area that I had changed without realizing.

It was easy to get help through Acorns Support and the customer care was top notch.

I wanna thank acorn for opening my old account back and up and running and God bless

Acorn is my favorite financial institution. They are easy to contact and quick to help.

En mi caso cuando me surge algún detalle enseguida contacto a support y tengo respuesta rápidamente!