NETGEAR Arvostelua 

Purchased Netgear February a couple years ago, but decided to purchase the pro support 3 months later. Started having trouble and called customer service to get some help or if I needed to upgrade, but when I called, I was told my pro support had expired. Supposedly, anytime you buy pro support, it reverts back to purchase date which is nuts. I purchased “2 yrs” of pro support or at least paid for 2 yrs. They sent me an email the next day with a case number to use email response for future correspondence. Well, I had documented the day I purchased pro support and responded the the email instructed to use per Netgear. Of course, since had the actual invoice, never heard back (2 weeks now and of course expired. I even got an email notice from Netgear my pro support was “getting ready to expire” and their notice had the date of my invoice, not purchase date. So, their notice contradicted what customer support was insisting. Needless to say, awful support and won’t need it much longer as I will never buy Netgear again and just wasted money on a 2 year pro support scam! Disgusted and dissatisfied!!! 😡

Purchased at great expense - RBK850 (router and one satellite) 10 months ago. However, never got good coverage (despite moving router and satellite around) and our home is a quarter of the size the system is meant to cover. After numerous calls with netgear - rebooting / reinstalling the whole system numerous times - I was told that we may need more satellites (1600sqft single story) to cover 7500sqft !! Tech support confirmed that the rbs750 (still wifi 6) would work perfectly with the rbk850 system. purchased several rbs750s - tried installing the first one - 15 ft from the main router - would not find the satellite - despite several attempts. Called tech support - went thru several tries again (all repeating what I'd already done). tech support orbi 750 team said they'd have to pass me to the orbi 850 team instead but wuld pass all info from the 1hr call to them and it would only take a couple of mins. 30 mins later no info passed on and had to go thru it all with next tech person. She then informed me that netgear have a dedicated team re 850 to 750 interaction - again 1-2 mins to get thru and she'd ensure all info passed on !!! 45 mins later still on phone waiting - so 2hrs 15mins so far for a brand new product not to work. Will look at returning it all tomorrow and will never ever be buying from netgear again - absolutely appalling customer service even within the first 90 days !!!! and now over £1600 spent and a system that does not even cover a 1600sqft bungalow !!! strange I tried searching for complaints on the netgear website - no policy / no procedure/ no contact - no way to escalate and getting through to anyone is totally impossible !!!

We purchased an Orbi CBK 752 on April 28th. We decided to buy directly from Netgear, instead of a third party, to have quick access to customer support. We were wrong.
The device arrived on May 3rd and after hours with a technician, we were unable to set it up. The tech advised us to return/exchange the device.
We called the Netgear store to initiate the return exchange this morning, May 4, and were told to that only a Level Two tech could sign off the replacement, not the Level 1 tech who had assisted me. I would have to wait and “keep my line open” for 24 to 48 for the Level 2 tech’s call!
I called Netgear store several hours later to request a replacement without waiting for the Level 2 tech’s call back because I do not have the luxury of being tethered indefinitely to the phone and the equipment for yet another diagnostic session.
The representative acceded to replacing our defective unit without the Level 2 tech’s concurrence but we would have to wait for 3-5 working days after our replacement was processed to receive it. We would have to pay $29 to have it delivered sooner.
It is unconscionable that, as the consumer, we are made to accede to their conditions when, by no fault of our own, we receive a defective product. We are the ones who have to chase after them to make it right.
Netgear has great products, if one is not unlucky enough to have received a lemon. I also bought a two year support contract with the CBK 752 and it didn’t seem to make a difference.
I hope others have a much better experience.

There is NO chance in hell I ever buy a NETGEAR product again. I can't even email the customer support after the "complementary" service time has expired. It's a 400$ product and they won't even take your call... Even when it's their product that is broken.

NEVER BUY NETGEAR YOU WILL REGRET IT DEEPLY, THIS IS MY PROMISE TO YOU!

I really wish I could give negative stars. I received an email 1 hour ago stating that I requested to reset my password. I did not put in that request because I wasn't aware I even had a netgear account. I googled and called the customer service number just to be told they couldn't help me because I wouldn't give additional sensitive information. Then I was told to screen shot the email and send it to them but it was probably spam. I confirmed the sent from email address with the person on the phone and it is theirs. Still wouldn't help me.

Netgear makes OK products, but their firmware can be finicky and their support after the initial short term is atrocious. Who charges for support within a warranty period? Netgear years ago, had a solid reputation for products, support and updates. Now, I am not so sure their products are worthy of their prices.

Netgear customer service rep (from India) hung up on me when I said “oh my gosh” after his 5th identification question.

Netgear Nighthawk RAX50 has failed twice in 7 months. Their warranty last 90 days. You have to get their maintenance plan before they will help you. You get the picture. Do not buy Netgear products.

Absolute s!@& customer support. 90 day free support. Spent 40 minutes trying to get a supervisor due to being hung up on 4 times. LIES: "a supervisor is not on shift". Extreme resistance to get a supervisor. F!@$ this company. Products fail in 2-3 years

I purchased a Netgear modem on November 15, 2021. I received an email from Netgear in February 2022 offering me the opportunity to EXTEND my technical support for two years. On February 15, 2022, I purchased Extended Warranty and Support for $79.99, but was told subsequently that my extended support ended November 15, 2023, two years after the date of original purchase. My modem came with 90 days of complimentary technical support, ending on February 15, 2022. Therefore a two-year EXTENSION of my free support should end not on November 15, 2023, but on February 15, 2024. If that is not the case, I purchased not two years of extended support but only one year and nine months of extended support.

Netgear misrepresents the nature of this extended warranty support: I am being charged for two years of extended support but am receiving only one year and nine months. It is a pity the a company with such a good reputation for its products and support would misrepresent the nature of its services and falsely advertise an extended warranty service. It also seems to me that since surely the cost of the additional three months of support is minimal, this is an example of poor public relations.

Worst company that only cares about money, Bought a 300$ orbi wifi extender from netgear and its always buggy. It crashes at random times and doesnt give a good internet connection to my desktop. Waste of money

Just wasted £250 + on an orbi RBR350.Does not fill the space that was blank. And cannot turn off selected channels (Need to turn off 5MGHZ). Solved problem of both extending wifi and turning off 5mghz channelwith a £17.99 TP Link extender. I dont have that sort of money to spend on useless equipment.

Back in april we had a thunderstorm. So our Suddenlink router went out. Fried. Instead of waiting for a new Suddenlink router(which could take days) my husband purchased our Netgear router from Walmart. It was outrageous what my husband had to go through just to create an account. Ugh. Not only that we had to call our internet provider, Suddenlink, to connect the wifi to the Netgear router. Well for months no problem. Except for the past week the wifi has been crashing off and on. Yesterday night we sat down to watch movies. But the wifi crashed. We called Suddenlink. They said it was good on thier end. They told my husband that because he pushed the reset button that it reset it to factory reset. So he was told to call Netgear. My husband tried to log into his Netgear account. It was asking security questions that he would had never chosen. Did not make sense. So we spoke to a male rep through Netgear. All we wanted was to be directed through reconnecting our wifi. The rep told us that since it had been over 3 months...that technical support was no longer free. Lol. WOW! Even over the phone! He said he would guide us through it..if it worked they would charge us $80 for tech support. Hahaha! Money grabbers. That's how they get you. Funny enough...we hung up on Netgear and called Suddenlink back. My husband explained the situation. And all of a sudden the wifi reconnected. It's a scam. All Netgear had to do was reconnect the signal. They did AFTER we hung up with them. So beware people. We might eventually go back to our internet provider router.

This company forces you to purchase a $50 warranty just to retrieve your login information. THIS COMPANY IS A SCAM AND THEIR PRODUCTS ARE FAULTY!

Worse experience ever. Spent half a day talking to subcontracting agent (in India?), very inefficient, difficult to understand, did not solve my issue, put me on hold without explaining why and call got disconnected and did not call back... Very bad!

MONTHS ago I bought and installed a modem/router. Changing the password has been an impossible task to date. Have on over 5 occasions had long waits for customer service -- last week gave up after an hour on hold. In the past, had a hopeless rep when I did get one -- someone who was NO HELP, kept me an hour on the phone and his summary of the conversation made it clear he did not even understand the REASON FOR MY CALL, providing as the reason I called another one that had nothing to do with the problem. In the background a chicken crowing and his Indian accent added to the sense I was not going to get the answers I asked for. Solely because of their so-called "customer service" NEVER EVER AGAIN will I buy anything from NetGear and will always check to make sure what I buy is not from a company rebranded from NetGear. Buying their support contract package has not helped at all. It's truly unbelievable how IMPOSSIBLE it has been to get someone on the phone within a 30 minute wait WHO ACTUALLY KNOWS HOW TO OVERCOME BARRIERS TO CHANGING A PASSWORD. Or for that matter to get to anyone who can write or direct me to A SIMPLE EXPLANATION IN RESPONSE TO OUR SCREEN SHOTS of the barrier we face. Beyond belief for sure.

Bought a Netgear Extender and used it for 9 months then moved. In attempting to connect it to a new network - was told by the Technician that my Network was "unsecure" therefore I had to buy a techs help to secure it - or the product would not work. Total and complete lie! After I got off the phone - hit the factory reset on the equipment and it worked fine without PAYING NETGEAR for their scam worthy useless "help". Really really scummy

Let there be no misunderstanding, however, I am very clear. There is no such thing as good customer service, or bad customer service, you either get customer service or you don't. I have nothing against anyone. Netgear's customer service for me, every time, I have called, I got someone, seem as tho they were from India. No customer service at all, none, their only objective is to get a payment and money from you. They are rude, just sad, it has cost me over 200.00 to learn the lesson.

I purchased an Orbi system 18 months ago and now need support for dropped signals. I would be willing to pay a modest fee, but Netgear is only willing to help if I purchase a $90 contract that covers systems (eg Windows) that I don't have.

This shows contempt for their customers.

I would avoid Netgear at all costs.

Do not purchase Netgear. I cannot explain in words how frustrated I am with their customer service. They force you into a support contract and will not upgrade your firmware purposely to force you into a new support contract. Buy Motorola or anything other than Netgear. I was hung up on and the customer service representative hacked into my computer without authorization and changed our password completely. I have the phone conversations all recorded on my work line and would be more than happy to provide them to the appropriate manager.