NETGEAR Arvostelua 

I bought a EX6400 extender to support a security camera system. My current router I had would work with 4 of the 5 cameras. But the 5th camera was one of the most important. I get the extender home and I could not get it to connect with my router. I called their customer support and I was on the phone for 1hr and 10 minutes. And, without success, the person I was talking to either hung up or we were disconnected. But she never called back, at that point I was done with them anyway. So the next day I called back and worked with someone else and was able to resolve the issue in less than 30 minutes. The problem is each person had a heavy Indian accent and was really hard to understand them, and there was a lot of loud background voices. What happened to US based customer support with clear English speaking support people. Netgear does a terrible job with total lack of instructions for set up and poorly trained support with hard to understand people. Now I can see why their reviews are so bad..

Le matériel est HS aprés 1 an, je remplie donc une demande de RMA aupres de Netgear.
On me demande plein de manipulation par téléphone.
Puis on me demande plein de manipulation par email avec une connexion TFTP aprés un paramétrage IP mais rien ne marche.
On me demande après une capture d'écran de l'échec et je dois donc tout recommencer pour avoir le message d'erreur.
Et on me dit pour finir oui il est HS allait voir ou vous l'avez acheté.
Résultat je vais acheter un autre extender DLINK !

Some years ago, I purchased netgear modem. I figured I would upgrade the product, so I purchased an upgrade late 2021 (?). Due to transitional issues, I was unable to use immediately. I was eventually stabled began using it this year. I had issues and they got worse, so I called netgear customer service. Warranty was expired and so I had to purchase a 6 months service support. I called netgear on 5/13/23 and spoke with Shabaz who tried to assist with troubleshooting. In the midst of this, the router stopped working. It was working BEFORE I called netgear, albeit not that great. Eventually he said he was taking a break and will call me back. In the interim, I called Xfinity to make sure the problem was not on their end. It was not. He did not call me back within the time he said he would call me, so I called back and spoke with Shabarish who tried to assist. This took another several hours. He finally declared my equipment was dead. We discussed purchasing another modem, naturally I asked how will netgear compensate for the inconvenience, because it was working BEFORE I called. He said he would place a refund request. We discussed discounts I would receive if I purchased another equipment from the netgear store. He even gave me the PROMO CODE: SAVE 50 so I can use. On 6/21/23 I called again, and 'Haggai' had me call the Care Team to speak with them because the case was escalated to that dept. I spoke with Ed from the Care Team, who reviewed and told me they could not give me the full refund but can give partial of $76.00. I disagreed with amt., but said ok. I received an email 8/17/23 that the partial request was denied. I was very upset. I called and spoke with Keerthana, who could not help. I called the Care Team and spoke with Ray. Ray told me that it was two seperate issues, which is why they denied. I explained this was ONE issue with two different case#'s. He grudgingly sent another request, and I learnt today it was DENIED. ZERO stars for NETGEAR. I will NOT be supporting or buying their products EVER again, and I tell everyone to STAY AWAY from Netgear. They do not care about you; only wants your money!

I will never again buy a Netgear product. I rang about an issue with my Orbi which was just outside of warranty by one month and they made me buy a 3 month support package where I call almost daily for over a month to try to resolve my issue with the router to no avail. They then promised to send me a new Orbi after we had exhausted all troubleshooting options but now after 8 months of waiting as they alledged to have not stock, they have closed my case with no apology or recourse. WARNING: Please think twice about purchasing a Netgear product as they will not provide you with any type of support or assistance and do not honour their promises.

Cant stand this company

Being a retired System Engineer I must say that Netgear has the worst support I have ever had. First of all technical support is Level 0 and they pretty much read from a script. They ask you the same questions numerous times without listening to what you said. When you purchase a Netgear product you are pretty much on your own. Better off purchasing from Amazon because at least you can send the product back for an exchange or credit.

jeg har nu prøvet et orbi rbk50 med 2 satellite.
det køre fint når det køre men der er virklig mange udfald på enhederne og hastighed variere meget.
min oplevelse er at dette netværk er så dårligt jeg har for 14 dage siden valgt og smide det ud og købe noget andet...
jeg har nu købt et andet nætvær der ikke har haft udfald p.t

The worst company customer support I have ever dealt with. Don't waste your money on their products. You will regret it. Poor customer service and lots of lies. If I could give them a minus 100-star review I would.

I purchase Armor internet security and its been a month with nobody being able to help me. I had multiple guys log on my computer to "fix the issue" but yet they cant and just told me to wait. Nobody with netgear or bitdefender knows what they are doing. They just give you the run around and blame the other party. Ive told them what the issues was and they yet to refund me, fix the issues, give me a code i asked for, now two days ago i had someone try to hack one of my accounts. They want $100 for terrible service!!! Case # 47058141 I've given them the info my computer says i have no subscription when in fact i do and provided them all the required info that I paid! I got an error message on my phone CODE : ARM-PYMT-EXP .

IF I WERE YOU I WOULD NEVER BUY THEIR PRODUCTS!!!!

I thought I was saving money by buying my own equipment . A Router plus a Modem since I have Landline still . The NightHawk series , That's $445.00 I wish I had not spent ! They lasted 2 years 4 months. I had nothing but problems , streaming, buffering issues, iPhone 12 constantly having to toggle wi-fi off and then on again to unfreeze it . I'm using XFINITY 6G Modem now for 2 months and WiFI isn't trying to stress me to death like NetGear did from the beginning . Updates not downloading, Having to Hard Power off everyday , several times a day ! Losing or not capturing my Ring Videos in the middle of the night when you need them most ... I threw both Electronics into the Trash .

Vivement DÉCONSEILLÉ
Occasion ou neuf, n'attendez rien de leur part !

Un produit acheté d'occasion chez eux ne vous donne droit à AUCUN dépannage. Autant dire qu'ils n'ont pas envie de travailler à l'assistance ! Et on m'a fait savoir que "mon produit était trop ancien pour donner droit à un dépannage" ...
On a REFUSÉ de m'aider dans la configuration d'un répéteur WiFi, c'est honteux d'en arriver là !!
Je travaille moi-même au contact du public, c'est juste impensable de dire ça à un client ! Dépannage nécessaire sur répéteurs wifi EX6130, ils n'étaient plus configurés correctement après un déménagement et changement de box internet. Je n'ai jamais réussi à les configurer seul
Merci Netgear, ce sera à la concurrence de prouver qu'ils valent mieux que vous maintenant !

I feel sick after trying to get some basic help from this company all day with no luck.

WORST CUSTOMER SERVICE EVER! ~ basically their business model seems to be to provide products that don't work well and then charge you subscription to customer service! Ridiculous and annoying scammers.

They lost a customer for life today simply by refusing to help with a simple question without me paying for help. Never buying from Netgear again and DO NOT RECOMMEND.

Køb ikke Netgear routers. Jeg købte en Netgear Orbi RBK13 og måtte bruge 7-8 timer på support chatten for at forsøge at få den til at virke. Det lykkedes aldrig, da router og satellitter skulle have opdateret firmware, hvilket ingen af supporterne kunne hjælpe til med. Det krævede derudover at man ejer en computer der kan kobles direkte til routeren via kabel, hvilket mange bærbare og mobiler ikke gør. iPhone appen fik vi heller ikke til at virke med routeren.

I went to install the A7000 and the CD was rubbish and wouldn't work and the online download installation confusing and repeated the same steps 3 times. It called the exact same download something different each time. After it didn't work I went back, deleted everything and tried again, I worked with and without internet, power cycled, basically did a whole range of things that should be thoroughly unecessary and it still didn't work. I called technical support and had to put up with annoying music and 'tips' for 20 minutes and then the guy was only interested in doing a bunch of paperwork, as he was going through I asked if it was necessary to register, to which he said no, but it helps, I said I want to install my A7000 not fill out paperwork. He said 'oh, well I can put you onto the tech team'.
I'm thinking like, why am I even talking to you?
at which point he put me back on hold and I eventually hung up after waiting on the phone for 30 minutes.
I will take it back, get a refund and swap it out for something else.
This is why I always do this stuff through local retail chains, it would be a nightmare trying to get a refund online.

Xfinity was unable to get a new IP on my modem and was told to contact the manufacturer which is Netgear they should be able to do that. When I get to talk to one of the representatives she was rude and was not trying to listen and while I was talking she hung up on me. This is how they treat their customer. Wow
I am impressed. Anyhow, Neither one was able to help me to get a new IP, I'm going to have to figure it out on my own. Netgear is dominating this market they need to invest money in their customer service which they barely have.

Bought a Nighthawk X4S. Cost well over a £100. It performed so poorly my tenants replaced it with a £40 extender. I then thought it deserved a second chance, that it couldn’t be that bad. But then it wouldn’t even connect to the internet. I tried all their online suggestions and trouble shooting, factory reset etc. So I called Technical support and they said I needed to pay for technical support as it was out of warranty!! Are you serious?? I think that’s the first time I have called a company and they have requested to be paid to give advice on how to fix they’re poor product.

Save your money Junk!!!

Bought the wifi extender, I can’t hook it up because it’s not admitting a signal it self. Trouble shooting tips, tell me to hook a computer up to it and reprogram the thing. Are you kidding me. Pure junk

Bought a WIFI extender, lasted all of 4 days! Looking like I can’t get a refund as it is deemed “a problem with the app not the extender” customer service was little to no help.
My advice, please choose another brand

I oktober 2020 købte jeg en Orbi RBR850 WiFi 6 mesch-system.

Det har fungeret upåklageligt lige til der blev kørt en opdatering for et halvt år siden.

Nu kan routeren plus satellit ikke engang dække 120 m2.

Det kan ikke lade sig gøre at komme i kontakt med Netgear.

So I decided to go with a Netgear Orbi 960 because I knew it was a good router. I was right. The policies and support is another matter. I purchased the router online and hours later I received a 10% discount. I called and they refused to apply it or allow me to cancel the order. Even though they did not yet give the order to the warehouse, they said I would have to receive the order and then return it. They assess just how much pain the customer will bare before giving up. Real jerks. The discount would have been $160.00.
Tech support is another real joyride. I just migrated from an unreliable 20Mbps DSL internet connection to a 940Mbps Fiber network. My Orbi did not connect as advertised. I called tech support and they ran me through the same process eight times, asking a dozen times if my cable connections was correct. They assume you are an idiot. I gave up and called Quantum, my internet service provider. They quickly told me I needed to set a specific VLAN on my internet port. Just that , nothing else. I called back the 3rd tech and they directed me to the Vlan menu. Cool, I was about to edit the internet Vlan, and they said NO! Their stuff needed to add another Vian. It did not sound right but I followed the instructions. I didn’t work of course. The Netgear tech claimed my internet provider needed to registered my MAC address. This was nonsense. I called back and told the next tech that I was back in the menu and I needed to delete the bogus Vlan the earlier tech had me put in and I needed to change the internet Vlan from 10 to 201. This guy actually refused to help. He insisted the Vlan had to stay 10. We agreed to part ways. I change the Vlan, saved it and the internet came blazing up at the full 940 Mbps.
Look, the routers are not perfect but they are good. However, the routers may not be worth it if you need tech support. They DO NOT listen. They are condescending and arrogant. The fact that they cut you off from tech support so soon after purchasing a product is probably a blessing.