Neilson Active Holidays Arvostelua 

Neilson are a first class company and the service they provide is excellent.
We will be returning for our third family holiday in July.

Easy to use website
No problems booking

Booking process was OK.
I would've preferred to stay at another resort but there was insufficient flexibility on length of stay at my first choice.
I would've liked more information before booking, but staff training was occuring for about a week, so no one to speak to and only 2 rooms were left.

I tired several time to book the holiday but I could never get through during my lunch break. When I tried to book online it don’t give me an option to have any extras. I booked online without the extras and then called a few weeks later. I also emailed to ask about the extras. Then when I managed to get through all of the extra tows for water skiing had gone.

We have been on 5 Neilson active holidays. We have recently booked Sicily in June 2026. However, as we wanted to speak to the booking office before we booked, we tried and apparently your offices were closed for 4 days of training. You can't do that. Of course your can train your staff; but as a serious holiday company , you can't close your business for 4 days. If the banks did this your own finances would be in a mess. So we can only give the booking process this time, 3 stars. We did do it online but we could get the advice we wanted.
This comment is from an experienced Neilson Customer. We have recently returned from Neilson Val Disere which was very good. We have stayed at the Savoire for the last 6 years when it was run by Inghams. Best wishes in difficult times!

WE just love everything about Neilson - except the prices.

Easy booking system and dealt with my query within hours!

Very straightforward to book

Great friendly, knowledgable staff. Amy handled my booking very efficiently.

Their web site was easy to use, and booking was simple and straight forward. All the prices and extras were clearly shown.

Good website
Efficient communication

Very helpful sales assistant who was pleasant, knowledgeable and engaging.

Really great team who helped me book my first Neilson holiday. The team know their stuff and helped me decide on where I should book. Neilson holidays every time for me.

Sorted eventually but v difficult to book if party is travelling from different airports. Almost lost our booking because the computer said no. Luckily humans prevailed

Ease of booking, dates we wanted, good price and full of all the activities we enjoy.

Been here before, happy to be going back.