RN Partner Arvostelua 

Utterly appalling website. It is confusing, unreliable and one of the most frustrating online experiences I have had in a long time. If I were Nectar, I would be seriously concerned about the reputational damage caused by having its name associated with such a poorly designed and badly functioning service.

After this experience, I have completely lost confidence in the Nectar, Sainsbury’s and Argos ecosystem. From now on, I will be taking my business to Tesco and have no intention of shopping at Sainsbury’s or Argos again. A genuinely dreadful customer experience from start to finish.

You can do a 30 minute survey only to be told right at the end when you submit it you do not qualify

Spend up to 25 miniyres completing then rejected! A total con!

I have to agree with all the other reviews in this site.

You can complete surveys all day long but its a roll of the dice as to whether you get rewarded for them or not.

You can spend 30 minutes completing a survey to be 'screened out' when the survey has advised you completed it.

Contacting support is pointless as you will receive the same scripted responses stating that you rushed the survey and your answers were excluded etc.

Do yourself a favour, there are far better sites out there.

More issues since my last review. Attempted about 7 or 8 surveys yesterday. A couple didn't even start, message stated they had enough participants. I finished one survey completely and then a message said "you have a better fit elsewhere" and got 2 points for 15 minutes! Others just went through the initial questions and then finished for different reasons. As other people have stated, their timings are ridiculous. Nearly all take at least 50% if not 100% longer than stated. Surely there is an organisation that can regulate the company that Nectar are working on behalf of. Anybody got any ideas?

an awful company! i don't know why Nectar associates with them. money i guess. terrible customer service who don't give a damn, dishonours people's time. they have a poor AI system that allows you to complete a FULL LONG survey, collect all the data and then tell, you that you're not suitable. Endless surveys that you are not suitable for end up on your dashboard. Giving your data away for free. I belong to several survey sites and never had an issue. I give of my time honestly and fully. Their customer service would not even consider that perhaps their AI system is picking up false flags. I asked for my complaint to be investigated and escalated. they refused. Don't waste your time

Shocking con, Nectar should not associate themselves with this.
Don't ever believe the timings for the surveys, if it says 10-minutes, allow 20!
If you manage to get to the end (usually they ask you a whole series of questions and then decide you are unsuitable after 15-minutes!) you will often get to 97% or greater and suddenly the survey is not available. You don't get the credit.
In their desparation they will also offer larger 'bonuses' to get you to answer three or more surveys. You try, and two will load and be completed - you will never get to finish the third until after the bonus has run out.
I thought there were rules for market research, obviously not for this shower.

They just Suspend your account for no reason that i know and when you ask why they say go to to our policy this is all nectar should look into this

95% of the time you do not qualify and if you do start a survey half way through you get kicked out or you do not qualify.
I have closed my account/unsubscribed.

I had already sent in a complaint today about fully completing a survey and not being rewarded for it and within the space of ten minutes had another one exactly the same.
I fully completed it and it asked me if I was happy for my data to be shared with the sponsor and then said I'm a better fit elsewhere so I complained to Customer Services - I've lost count how many times I have done this year alone
I told them that to be honest, on both the surveys I probably WAS a better fit, but that's not the point - I FULLY completed both surveys and should be correspondingly rewarded.
Their response, to my second complaint, not the first, was their standard template reply of

""We reviewed your survey session and found that it did not meet our quality standards this time. This may have been due to very fast responses or short, off-topic answers to open-ended questions.

We know these things can happen and really appreciate your effort to take part. For future surveys, we recommend taking a little more time and giving thoughtful, complete answers to help make sure your responses qualify.

You can find our survey participation guidelines in our Terms and Conditions. ""

My reply was this:

""You are missing the points - I have always said I have no problems if I do not meet any qualifying criteria during initial questions, or even part way through but to fully complete a survey, right down to the survey itself saying I have completed it to be then told I didn't qualify is totally unacceptable.

I see that you have also given your standard response of ""take your time, thoughtful complete answers etc"", which I have also done. Time is relevant and everyone is different in how they read, digest and respond. What can be slow to me is fast to someone else, and vice versa; the question responses were also not open ended and were merely multiple choice.

I have to say that I am finding Nectar Canvass customer service more and more unhelpful each time I have to keep making the same complaint - why can the surveys not be checked more thoroughly before they are given out?""

Their customer services team are also inconsistent in their approach - some will apologise and credit me the points and other give a standard answer as above.

I've been very patient over several years of completing the surveys, even when they closed my account last year citing dual account held in the USA which was not correct and then hiding behind GDPR and not telling me why. I contacted Nectar main office to be told about the USA issue.

Is it worth the effort? I'm beginning to think not"

Only getting 1 star as 0 stars is not allowed. Complete waste of time, sometimes getting as far as 90%, then to be kicked off as 'not suitable'. Avoid!!

This is one of those situations where if a rating of zero stars or minus stars was available, I'd select it.

This is utter rubbish.

There is nothing positive to be said about it.

Site frozen. I'm leaving it, as done so many surveys and not had more than a couple of points, or done ten minutes and been told I'm not suitable.
Waste of time

still frozen, should be reported to action fraud.

BEEN A MEMBER SINCE SEPTEMBER 2025 AND NOW FEBRUARY 2026 NECTAR CANVAS HAS FROZEN UP.
A LOT OF THE SURVEYS I DID WOULD QUIT AFTER NEARLY COMPLETING SAY NOT SUITABLE AND YOU GET 2 POINTS.
GIVEN UP NOW

It’s a bit of a con half the time
I’ve completed a lot of surveys - lots of questions, many minutes spent doing so. The survey states 97% complete.
Then I get credited with 2 points for answering the qualifying questions.

The qualifier should be a few questions max.
It should at least be clear as to whether you’re still in the ‘qualifying’ stage so that the participant can choose to stop and not waste so much time for no reward!

Don’t bother, 0/5 stars

Signed up but unable to open any surveys, page is frozen. Can’t even open up FAQS or Contact us page
Useless site.

Website not working, sign up form not working. Total joke. Reading other reviews now happy that it is not working and I have not signed up for it.
This initiative has a scam-y vibe.

Utterly useless scam (not sure how it works but it can’t be genuine as nothing works)

I give this site 1 star because it is difficult to leave 0. This is a very amateur website that, as far as I can tell, uses the survey participants to test their system for them. They did no checking of the surveys before starting and only find faults when we report the faults to them. When you report a fault they as you for all the details. This is not possible as, once you have moved to starting the survey that information has gone. I am sure they use this method so that they can earn the Nectar points for themselves.
I reported that the postcodes are not recognised. Their answer was that it is not their problem but a 3rd party. So, at what point, do they accept any responsibility for the failures of the system. The surveys usually go on for about twice as long as advised.
A very haphazard and and disturbing experience considering many companies use the information gained from these surveys helps them plan their future.